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    Firestone Complete Auto Care

    2.6 (64 reviews)
    Open 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Tire Pressure Monitoring System repair

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    Reviews With Photos

    Firestone tires
    Alex N.

    This is one check-in we aren't happy to check into. Our tire blew out on the highway and had to stop to get a new one. They had cars being worked on, and we had to wait about 45 minutes before we got our car tire worked on. Cost a total of $297 for the new tire. The service was ok. I believe they should have at least 2 people at the front registers attending walk-ins. Overall, they got the job done, and about 2 hours later we were on our way.

    I have been a customer to this location for 12 years. I brought my car in for a new set of tires and emission test. my car was there all day and was damaged while on the property. Sad to report that the manager denied any liability and offered no help. That's how I was treated as a long-term customer. My mind is blown and will not come back. This was a $3000 insurance claim with a $500 deductible come on Firestone!

    Firestone Kings Highway worked on my wife's car for a fuel line issue. They had our car for 12 days. They installed the wrong parts, at least twice, by their own account. They would not release the vehicle to me before service was completed, when in frustration, I said I would just take it to an actual Mazda dealership. Why? Because, they said it might catch fire. When they finally did release it to me, it did exactly what they predicted. Within 24 hours and less than 45 miles later, my wife's car was engulfed in flames, 15 seconds after we luckily were able to flee from it. I can still feel the flames on my ankles. We almost died! This Firestone center still had the audacity to bill us for the work done, even after they knew that our car had caught on fire the day prior. That is bad business. I expect that money to be refunded. It was their inept service and subsequent negligence, that created this issue. Whoever oversees or signs off on such work, is also at fault. I hope the mechanic was at least retrained, if not fired. Not only have the not refunded the money, they haven't compensated us for our losses due to their negligence. We now have to take the time & expense to get a lawyer to try and retrieve some compensation. If you have fuel line issue, don't bring it here.

    Taylor A.

    Well I had the car towed by aaa I asked them to take the tire off. The wheel lock is missing so the car was in the garage although there is horrible communication. I was sitting over an hour and they called my cell... why would they call my cell if I already communicated I was there. The manager said his name was Bob. He had a horrible attitude. I hope corporate sees this review becAuse he is very rude... I'm not impressed which is exactly why I bought my actual tire somewhere else.

    Dubious marketing from corporate. I googled "Alignments near me" and it offered me a got a $60 off coupon offer, so I clicked the link and got delivered to a $20 off coupon. Hmmmm, if they are going to do this online, what can I expect in the store?

    Employee in the recirculating air without a mask for about 15 minutes now. Awesome.

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    6 years ago

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    7 months ago

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    2 years ago

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    Lee S.

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    2 years ago

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    4 years ago

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    2 years ago

    Went in today for an oil change and the middle aged man who rang me lied his way out of doing the service for me.

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    6 years ago

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    7 years ago

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    4 years ago

    Had an oil change and State emissions completed here. They were ready at my appointment time, waiting area is nice, TV, Wi-Fi. All good.

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    9 years ago

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    The guys in Stamford were ZERO help but Juan and Jhon in Fairfield were beyond friendly and helpful.

    Mentioned in 3 reviews

    Read more highlights

    Midas

    Midas

    (40 reviews)

    "Do the right thing"…read more I have dealt with Midas in Fairfield, Ct for well over 20 years. In that time I have never had a complaint. As a matter of fact, I have seen them go above board to satisfy customers. I have also dealt with NAPA Auto Parts for a number of years. Rarely have I had a problem, and when I did, they were always quick with a resolution. These two are NOT part of the nightmare I was placed into by a major auto dealership. Both #Midas and #Napa proved to go beyond expectations and deserve your business for it. My neighbor works at the dealership and offered to get me a steering gear box for my van at her cost, which was very nice of her. They didn't have the part so they ordered one from NAPA. When it was delivered to the dealership, I was notified and had my wife go down to the Parts Department and pay for it. I had Midas install the part because they have an extremely competent mechanic that has been working on my vehicle for as long as he has been employed there. There has never been an issue with installation of any kind. After receiving my van back, I drove no more than 30 miles before the gearbox secondary seal blew out while I was driving home with my family. It was near impossible to get it back to my house. It was there, in my driveway, that I discovered my power steering fluid all over my van and dripping onto the driveway. Midas confirmed the problem and notified me I would be liable for the labor to reinstall the part since the part was defective, not the installation of the part. And so I called the dealership I purchased the part from that guaranteed replacement. And here is where the nightmare begins. I called the parts department at the dealership and got into a pissing contest so I asked that my issue get escalated. I was told it would be. Hours later, nothing. So I filled out an online request form and received an email from an employee higher up the ladder. I told her of my problem and she suggested I speak to their Service Manager. I responded I would rather it be kept in house without any more of my involvement since it was already hostile with the parts department. The dealership said they would give me a new part but they would not replace it for free because they didn't install it. I can understand if there was a question of installation. By me or someone incapable of mechanics and not in the possession of a certificate from UTI or some other qualified school. The dealership also argued that since it came from NAPA, it was their responsibility. I sent another email to the higher-up, explaining my reasons as to why the dealership should assume liability and replace the part since the labor itself was 3.5 hours long. Quite expensive. She responded that I would be receiving a phone call the next day to resolve the problem. The next day, after some telephone tag, I was told by a Parts Manager in a very offensive way, that I was to call NAPA and speak to their representative as they were going to assume responsibility and pay for the labor. To which I was happy to call about. But once I did, I found some unpleasantness perpetrated by the dealership against my own character. NAPA was told by the dealership that, firstly, I purchased the part through my neighbor and NOT the dealership, so they weren't liable for anything but NAPA was. And then to top it off...they told the Representative from NAPA that I threatened to take the dealership to Small Claims Court!! I informed NAPA of the dealership's indiscretions as well as applauding NAPA for stepping up to the plate. All I really wanted was for the Dealership to do the right thing. All they wanted to do was the opposite. Bad mouth me and my neighbor and liable my good character. Presently, my van is being worked on, thanks to the good graces of Midas and NAPA. They made the effort to do the right thing regardless of what their actual liabilities were. It shows INTEGRITY in a company when they perform in manners like this. It shows Customer Worth when they act like this. Company behavior like this should be applauded and recognized in a world where too many businesses believe they are the special ones. #Midas #Midas Mufflers #Napa #Napa Auto Parts #Integrity #Do The Right Thing

    Gave me a reasonable price for an oil change. Gentleman up front is super friendly and…read moreprofessional.

    Firestone Complete Auto Care - tires - Updated May 2026

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