I'm the daughter of a mechanic and my dad was unable to service my car with him because he's in the…read morehospital. Because of that, I'm ABSOLUTELY weary of mechanics because I've been done dirty of ones who don't have the same integrity as my dad. Lots of unnecessary up-selling and repairs unnecessary for a rebuilt salvage title vehicle and TONS of scare tactics to make more money (very common with single women trying to get car repairs) That being said: my experience at Auto Emporium was a breath of fresh air after a ton of bad experiences. I had a general idea what was wrong with my car (difficulty starting/misfiring/stalling). They took detailed notes in what I could provide about the problem and instead of wasting time digging around, they reached back out to me for additional rounds of questions TO REALLY pinpoint what the root problem was. Too many mechanics are too stubborn to reach back out for questions of the owners which can help diagnose problems sooner - it's a huge time waster!! So having their staff with a running list of questions had my car fixed SAME DAY. That timeframe was absolutely insane to me. I love that they also took the time out to itemize EVERYTHING that came up on the inspection and while that did have a price tag, I now have a to-do list of the next repairs coming up so I can save up for them. It's relieving having answers for things that could be problems later. Additionally, since like-items were itemized I could pick and choose the repairs that absolutely needed to be done for this visit. One of my concerns was the hours of operation, but they have a great little lockbox system for car/key dropoffs. So don't let that deter you from using their services! All my in person/text/phone interactions were all great! My car is starting and running beautifully again after them flushing out my transmission system same day (which is a huge relief because I was trying to organize rides for 3am work shifts) That being said, if my dad is still out of commission for the other identified issues, I would totally come back and have them do the repairs.

Performed service on our Q3 and the turnaround was quick The staff at the front desk were…read morewelcoming and kept me informed of progress. The cost was a little higher than expected but not as high as the dealership I imagine.

Let's face it, no one wants to go to a mechanic shop. We've…read moreall heard or experienced the horror stories about getting ripped off. But I we'll say if there is one place that is honest and fair (when was the last time you heard that word?) then I will recommend getting to Grismer. I called and got in the next morning. The price was absolutely reasonable and fair. Plus the work was top notch.

I called this morning to get new tires and Donny got me in same day and got it done even sooner…read morethan my appointment scheduled time! He was very helpful and kind through the entire process and even helped save me money with a rebate with the tires I got. We will be back for my next round of tires as well as my husband's future tire needs.

Pretty fair pricing, fast. Although I did get an alignment and I didn't feel that it was perfectly…read morealigned. Overall 4/5 stars recommend

I came here for a tire. I was asked to sit in the car while the tire was being put on. I just had a…read moreslow leak because I had a gash in my tire previously so I just got a used one. While they were taking my tire off, they had some difficulty and was hitting the tire to get it off. Then once it's finally off, they showed me the rim which is now bent. Now the tire I got from them barely will hold air and I have to fill it up three times a day. previously to coming there, my tire had a slow leak & my rim was not bent.

Omg..im 63, had a blow out between exit 117 and 118 north 71 Columbus Ohio, Ron was there in like…read more5 mins...it was after midnight, had a blowout w/ new tires on driver rear left side..he was amazing! Quick, efficient, super kind...Dropped my car at designated location n took me home , @2 miles away...I can't recommend Ron n k n k towing enough ! This teacher thanks you! Being an older woman, stranded on the interstate...THANK YOU!! 10 STARS! PAULA Garfield Columbus City Schools Behavior internation Specialist. Heros still exist! So kind n efficient! Thx Ron..Bless you sir!

negative stars !!!! your lucky i had to add one ! they cause damages and claim no liability unless…read moreit's within a month of service. they dont wait for ride to show up to be transported safely. you cannot ride as passenger. shut this family owned joke of a business down. oh yeah.. i'm reporting you to the bbb assholes . who laughs and blocks customers instead of paying for their liable damages

Jeremy had a family issue with one of his canines getting hurt and so he called to let me know he…read morewould be a little late. Kind of him, but I absolutely understand the need to put our friends before business. He could have taken the whole day as far as I am concerned. Anyhow, he came out pretty much when he intended to after getting his dog to medical care, which I appreciated. I got my windshield replaced because I was tired of the million tiny pockmarks indented into my old one. I know there's wear and tear, but it still bugs me. He was cool enough to replace it for me in under an hour while also checking the seals around my other windows for free after I mentioned my car floods during intense rainstorms. He and his associate were professional the entire time. I will definitely hire him again when I go to replace my windshield again in a few years.

Quick reply. Excellent customer service. Competitive price. Next day service at my location. Great…read morecommunication day of the service. Stands behind the work and went above and beyond. High quality service and explanation of the repair.

They have some great deals on late model cars. I haven't found the right one yet, but I am…read moredefinitely going to buy one from here. Very friendly sales person and very negotiable. Best deals in town.

From the owner: Buying and selling used carsread more

I stopped by to get an oil change and once I was there I also had my A/C charged, and purchased…read morenew wiper blades. The staff was very informative,and answered all my questions. I would highly recommend this location

Adam and his crew are AMAZING! Wonderful hospitality and great service! I always receive savings…read morecoupon through my email which is another reason I choose Valvoline Hilliard Rome.