Living in town you figure you're able to get everything all on one controlled area. When it comes to automotive needs especially, Kalihi should be easy- right? To get my tires changed and alignment done- I ventured out to Kaneohe after speaking with Brock on the phone a week ago and it's odd how sometimes you can just tell how good people are due to their phone etiquette? That's what I got with Brock and his crew over in the Kaneohe Firestone. Dropped my SUV off at 10, Brock asked if we was gonna wait (we live in Kalihi) and he told me about hour half/two hours which is no problem. He made the walk down to Windward Mall and had breakfast- upon returning, Brock let me know the SUV just wrapped up. Due to another Firestone being careless and awful, I paid and did a quick inspection of my wheels and.. no damage. I was so thrilled after the last fiasco I went through in March of 2025 with the Dillingham Store. If you need work done, definitely go check out Brock and his crew in Kaneohe. He talks to you and explains things really well and his crew seemed to be all happy and smiles which is a sign of a well functioning shop. It was definitely worth the drive from town and this is my new "home store" moving forward. Please consider giving them your business you will NOT be disappointed! Thanks again for everything, we'll see you guys again! read more

First, I haven't been this happy in years after having my car serviced. Three main reasons. 1) I went in to repair one wheel bearing at 830am and I received a call at 1230pm it was finished! I haven't been contacted in YEARS that my car was done at NOON and I've made early appointments always. 2) The price was much better than expected to fix one wheel bearing. Let's say it was under $500. 3) I made contact with three different employees leading up to my appointment and on the day of my appointment and all three were very friendly--awesome customer service. Thank you so much Firestone. You made me a very happy customer today. Normally, else where I'm unhappy at how long it took my car to be serviced, the customer service was bad, or the price was out of this world , but today none of those . read more

This Firestone operates with a very small crew and are always short handed but they try their best to get everyone in and out as quick as possible! Waiting area has chairs, a tv, restroom, and AC! They have Times super market, Kizuna Japanese restaurant, and a 7/11 in the same shopping center! I highly recommend this shop for your tire and service needs. read more

Great customer service Xxxxx xxxxx xxxxx xxxxx conveniently located. Why 85 characters

Noticed my tire pressure light came on while driving yesterday. Dropped by to get air in my tires, they filled up the tires free of charge. After noticing the light was still on, I had a mechanic Bryce take a look at it. He used a scanner on my tires to find the sensor was going bad. He was able to take me that day, and within a hour, I received my car back! Great service with helpful people in a timely manner. I am very satisfied with the services rendered and will be returning for future automotive needs! read more

I don't normally write reviews but because the service was so bad at this Kaneohe Firestone, I had to write one. I took my truck here to get the tire pressure monitors changed. simple right? I got my truck back with more problems that weren't there prior to taking it to this Firestone. I went back to tell them about the issues. They denied any responsibility and said take it to the dealer. The worst part was the attitude given to me by the male employee at the counter. when I came into the store, nobody was at the counter. The male was on the computer and laughing at something that he was looking at. He completely ignored me for a couple of minutes and finally looked at me annoyed that I interrupted him. He didn't say anything and nodded at me. I couldn't believe the way he acted towards me. I told him about the problem and he made an appointment for me to bring the truck in to be looked at. I spent a lot of money and wasted a lot of time at this Firestone. I will never go back there again. worst customer service ever. Beware, dont take your vehicle there. read more

As recommended installer this Firestone mounted and balanced my rear tires uneventfully. Courteous and let me know the crew had to stay after their closing time to complete all the work from a busy day. No problem. Dropped off for an alignment a few days later. While waiting, i received an email report that my front end had parts that were no longer serviceable and I needed both front and rear replacement tires. I called and was told the inspection wasn't done yet but vehicle would be ready when I got back since requested alignment could not be done with the issues found. The car was still on the rack when I arrived. I was walking from outside to check in with the front desk. I overheard someone in the service bay cussing with reference to my brand vehicle and parts were not available. I heard instructions to tell me it would be hours before my car could vehicle would be out together. I was asked if I wanted to wait or come back. Alignment could not be done due to front end issues with multiple parts needing replacement. I asked why the report said my tires were worn and recommended to be replaced. I pointed out the sticker was still mostly on the tread surface and I drove it easy maybe one trip to town. These were new tires the store had installed a few days earlier. Told me if i had an issue with the tires I should take it up with the company I bought it from. They just install them. At that time was offered to do my alignment if I wanted even though the parts were not available saying it wasn't that bad. No thank you. Not one time and not the lifetime package. Background. Had tire replacement done at recommendation of my mechanic who did a tuneup and brake service with flush and fill. Front end was checked at time of service. I called mechanic and asked to confirm and verify his findings. Come to your own conclusions. read more

I've been waiting 15 minutes in the lobby while the only lady working here is on her phone whining and griping to who ever the frick she's talking to. Yes she saw me. No, I'm not staying. What a joke. When it comes to service. read more

They screwed up the most basic of services. I discovered a flat tire on a Sunday and had to get it patched asap so ended up at Kaneohe Firestone. They patched it. Later on, my tire pressure sensor warning came on. But there was no flat or loss of pressure. I know these sensors can be pesky and I'm super busy so I left it that way, knowing there was no issue with losing tire pressure. Then I had routine service at the dealer and that warranty should cover what I thought was a bad sensor. Turns out, the tire pressure sensor warning was on because there was no longer a sensor in one wheel and it was the wheel that Firestone Kaneohe patched. I have a newer vehicle and am the only owner. That was the ONLY time a tire needed any work; the flat repaired by Firestone. That is the tire that the car dealer discovers NO LONGER HAD a sensor in it. Firestone did an internal patch on the tire, meaning that had to take the tire off the rim during patching. The dealer could not understand what Firestone did, other than maybe they put a new stem on the tire that was not equipped with a sensor. The dealer said they could not warranty it because there was NO SENSOR to inspect and send back to Toyota Corp. Again, Firestone was the ONLY one to have done anything to that tire. When I talked to the Firestone manager, he gave me the "ok we will get back in touch with you" and never did. Brushed off by the manager. If I add it all up with replacement of the sensor by the Toyota dealer, a simple tire flat repaired on a Sunday ended up costing me $565 and change. Firestone has banners up touting customer service. Lies. Guys, a flat repaired by what is primarily a tire store is the most basic of services. And they effed that up to the tune of $565. You have been warned. read more

This is my first on yelp but I had one incident before... to make it short, last year the mechanic did not tightened the lugnuts on three tires where the driver tire started to wobble on the road. Today I failed the safety inspection, my window tints were too dark, I had the car for almost ten years and no modifications were made. The dealer suggested that the shops calibration was probably off... Firestone is one of the pricier shops in town and I expect quality. I guess this is the last time they get my business. read more

Firestone Complete Auto Care - Auto Repair Near Me - Kaneohe, Hawaii

My car starter failed. Towed my car to Firestone to install a new starter. I drove away with my car making the worst $700 noise I've ever heard. Got home and my entire family is upset. I just had a baby less than two weeks ago and I'm wasting time and money with Firestone. Never again!!! read more

Took my car in and asked if they fix a/c in the dash. They said "it depends, we'll see what we can do." They charged me $100+ just to say "no leaks found, recommend dealership." Yeah I already knew there were no leaks. I needed to know if you fixed a/c in the dash, shoulda just said no but it seems they'd rather make a sale rather than actually fix someone's problem. Issue was blend door actuator that I fixed myself. read more

They were there when I needed my car serviced. To fill my tires with air, fix my flat tires, do my routine car servicing, safety checks, and evaluate any problems I encountered with my vehicle. Thank goodness they are there. I rely on them and their advice. Good crew! read more

Not usually my style but Customer service is horrible especially when you talk to Kathleen who is supposed to be a manager. Someone from the staff messed up on our appointment and she couldn't even admit to the mistake but instead argued and made excuses that it was our fault. Well also said all calls are recorded and monitored so obviously it would have the conversation of when the appointment was booked. Never giving my business here again after this. Our family has been coming here for years but she didn't care and said that's okay go somewhere else. I hope that they really have phone records cause then she'll know she was wrong. Zero stars on this! They may cost less but you get managers that are unprofessional and like to argue. read more

Since my first visit, I've been here a few times and the service has been great. The prices are reasonable and they explain what your vehicle needs without making it feel like they're taking advantage of you. read more

Needed to take my sister's car for an oil change and tire rotation, and this is where she wanted me to take it. Most of the Firestone's I've dealt with have been dishonest: liars, cheats, and theives; however, this location really earned my trust by operating above-board on their service. They didn't try to conjure any unnecessary or bogus repairs only to take my money. Maybe their is hope and redemption around the corner for mankind. I'm even confident enough to recommend this business to others. Please check out this particular Firestone. read more

Firestone Complete Auto Care - Auto Repair Near Me - Kaneohe, Hawaii

I brought my car in on a Wednesday. It had been slowly leaking air and I knew there was a hole somewhere in my tire. They were able to accommodate me quickly. I told them that I needed it to be done by a specific time due ti needing to pick up my kids from school. They ended up finding a nine inch nail in my tire that punctured in two places. Therefore, it couldn't be patched. They offered to put on my spare tire for me or to purchase a new tire. I opted to just get a new tire and they had it changed by the time I requested. Even though it was an unexpected purchase, they were very nice and made sure I was out the door on time. read more

On the 2nd of Nov I took my car in for an oil change on that day the service rep told me I needed to change my battery, so on the 6th I took my car back in to have the new battery installed. So I went on the 6th to have my battery replaced on the 7th I tried starting my car it wouldn't start so I took my car back and the rep was very rude made me wait all day because they had a tire sale so a 5 min job took them all day! When I went back to Firestone to pick up my car on the 7th the rep threw my keys at me. I'm not going back to the Kaneohe Firestone. read more

I've been a loyal customer for over 25 plus years and I have always had problems. I took my car in to get an oil change and the service rep told me soon I'll need a battery, I took my car in on the 2nd, bought the battery like they suggested they replaced my battery the very next day my car wouldn't start. I called Firestone back letting them know what happened, they told me to bring back the car on the 6th they will replace my battery the rep on the phone gave me attitude. I took my car in on the the 7th the very next day I took my car in and they made me wait ALL DAY for my car when they made the mistake in the first place. I went in to get my car then the rep threw my keys at me. I will NEVER go to Kaneohe Firestone!! read more

I got basic oil change. I called the the day before to get a quote, agreed on getting a day scheduled. Arrived the next day, checked in, exchanged information. I live on the north shore and the drive to Kaneohe sometimes can be long. Locals know. I ended up waiting for an hour or 2. I didn't mind the wait. Also keep in mind I usually come in as employee for a rental company dropping off our vehicles to get service. They treated me with the same respect we when I'm off the clock. They didn't even know it was me. read more

I Ordered tires from tire rack and had them shipped here. They arrived a month later, due to back order, which I was ok with. I scheduled for the install on a Monday, a week after they arrived, after never getting a notice that they had even arrived. I arrived for my scheduled install on that Monday, to find a note on the door saying they were closed for a week due to covid. No call. No courtesy reschedule. Nothing. I had to call them back the following Thursday, several days after they had re-opened, and they acted like it was my fault for not calling ahead. What type of Mickey Mouse business does that?! Then they tell me they shipped them to another Firestone, in Kailua, without telling me. 2 tires, priced at 950$, and this is the type of service they represent. Shop at your own risk!! read more

One of the worst customer service experiences I've ever had. Booked a 3pm appointment, and the team did not begin work until 4:30pm. When I asked about the delay, the manager (Richard) basically told me it was my fault for booking the last appointment of the day. I told him I didn't think the whole situation / explanation was very professional, and he told me I clearly "didn't understand how cars work," and "there are lots of other auto shops out there, you should try one of those." On my way out the door, he called out that "there's probably good auto shops on the mainland too" -- was he implying that I should leave Hawaii because I wasn't satisfied with his service today? It was a truly mind-boggling series of events and I regret giving Firestone my business. I'll take Richard's advice and try another shop next time. read more

I used to receive excellent service here...but my last 2 visits here were less than expected. In fact, simple things like placing a liner on the floor mats so the oil from their boots don't stain your carpets in a luxury car...should be AUTOMATIC! Who wants oil stains on their carpets!?! I have been coming here for over 15 years. However, I've since learned that 2 key employees left working here. Marty I know retired., he was great at communicating and customer service. The other employee was a good mechanic/supervisor. He left abruptly...I don't know the details but probably tired of the BS. SO yesterday I took my car in for simple oil change and headlamp replacement and rear marker light. I didn't check if the job was done right before leaving...just assumed it should be working properly as assured. Right? Well I got home and said to myself I better check if my rear light is working. Low and behold...still out! The light was still out! Now...I have to fit in another visit with more of my time to take it back a 2nd time for something that should have been done the 1st time!! And my life is busy...don't have much time, or spare change, to spare !! Clint, the new Customer Service Representative, is very helpful and insightful. I just really really really wish the techs in the garage would STOP STAINING THE CARPETS WITH OILY BOOT STAINS!! Stop being lazy and use the paper floor liners! Why is it so hard to do the simplest things?? 'Auwe :( read more

I admit that I don't know that much about cars. When it's time for a Safety Check, I make an appointment and bring my car here because I know that they are honest and reliable. It's conveniently located in Kaneohe town, next to Times Supermarket. It has free Wifi, a clean restroom and small waiting area with a television. There are also some magazines and newspapers to help you pass the time! The service is efficient and pleasant. Bonus: get 5 percent off when you use the Firestone credit card! If you don't have an account yet, open one and get 10 percent off! After the 5 percent discount, my safety check = $18.24. Took about one hour. The recommendations are provided on a print out. I appreciate the suggestions! read more

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Excellent customer service! I has a screw in my tire and called to try to get it patched. First I tried Goodyear and Lex Brodies who said they were booked for the day, I didn't even think of Firestone but a quick search of tire places near me led me here. 345 I called, the gentleman who answered was friendly and yay they could take me right away! Got there and the friendly and efficient customer service continued from the phone. The gentleman who helped me at the counter and the one who rung me up were very kind and helpful. Best of all the job was done by 500. In and out! Tire all patched up! They do an inside patch where they take the tire off and do a fire seal that is supposed to last the life of my tire, and I have a 1 year warranty, all for a reasonable price. Excellent experience! I will definitely return if I need other work done! Thank you Firestone Kaneohe! read more

Service Manager, Doug, and the team in the office on Boxing Day (Dec 26) They were on the job and responsive when our rental car from AVIS had a flat tire. They swapped for the spare so we could continue our day, and even repaired the original same day. Your team saved our vacation! read more

Tried to bring my car in for a patch two hours before their closing hours. I was told that the hours online and what was posted on their front door was not accurate, and they were closing within the next 15 minutes. Even as I write this, it still shows this Firestone location as "open" online. I'm really disappointed in the lack of care and customer service. If you're in a bind and have an emergency, this is not the place to go. This is not the same quality of service that I expect, or have received from other Firestone locations. read more

You set up an appointment for, let's say, 9 am and get there on time. Your car most likely won't be moved from where you'd parked it until 2 hours later (and that's if you go in and say something). What's the appointment for then?! After they've completed the work on your car, you have to hunt the parking lot to see where they've parked it. Otherwise, I'd go there again because I've never had any problems with their service. read more

I bought all new four tires. The next morning my tire is flat. I take it to the shop and they said it's because of a cracked rim. They told me it was my fault driving it home i probably hit a pothole. I had to buy a whole new rim and they still haven't changed my tire. A thousand dollars in new tires to end up spending more read more

I like Firestone if they offer the lifetime brakes and alignment for your vehicle. They are pretty straight up here and don't feel like I'm being pressured into anything. David the manager has been great. Knocked a star because they can't align the BMWs here. read more

Gave one star because it's required. Schedule my apptmt at least a week in advance and my appmt was at 9am and was advised my vehicle would be done by 12pm. At 11am I was advised that my vehicle was next to be serviced. At 12:50pm, I noticed my vehicle wasn't worked on so I asked another customer what time their appointment was and they stated their appointment was taken at 11 but they came in late. However, they had already started working on her vehicle. Because i was upset, I asked for my keys and the receptionist didn't even hestitate....she didn't question, apologize, reschedule, or anything. No customer service!! Take it from me and don't waste you're time here!! read more

I had fan belts replaced at Firestone and was informed that water pump may have a leak. After a few weeks, I noticed coolant on the ground and went back to Firestone and asked to have water pump checked to make sure that was the source of the leak before replacing. They did a diagnostic because my "check engine" light was on but I already knew that it was the thermostat because they had done a code scan on a prior visit. Diagnostic reviewed nothing different. They also did a radiator/coolant test and bill me for both $199. I refused any more work done when they said it would take another $900 to complete the work (thermostat and open manifold to check for leak) they are not sure where the leak is coming from. It would have been apparent if they did a pressure test and it would have shown that the water pump was leaking and no other test or opening the manifold looking for leak would be necessary and checking all the hoses including heater hose (what does the heater hose has to do with coolant leaking) We never use the heater in Hawaii. I felt they just wanted more work to increase charging the customers for unnecessary repairs and that is why I refused to have them do any more. I don't feel that I should have been charged $199 for no repair work done. It was wrong diagnosis (still did not find source of leak) and diagnosis that I already knew of (thermostat) and Firestone wanted $932.43 on top of the $199!!! read more

Re: Kaneohe Firestone Tires. Bad, terrible, unprofessional service by Brandon. Kupuna parents went there - from the get go he had attitude. They asked where to park- he stood there with attitude, glaring, as if they should read his mind - then disappeared. They waited- then went inside and found him there. Then they changed the tire but did not let him know and let him wait there for 2+ hours. He went in to complain - got smirks - no apologies. Perhaps Brandon should google AIDET or take customer service courses. Or perhaps not go to work and infect people with his crappy attitude - there's no vaccine for that. read more

They are all so nice and helpful and they showed a lot of empathy. I will be back to visit.

so.. I make an appointment fora 2pm drop off for 2 tires. I get the confirmation number. At 1:45 the day of drop off the "manager" Richard leaves a message saying their backup due to technicians calling in sick. I asked why he called so late as I had to cancel my pickup ride. Richard said he has no control of people calling in and he had to call everyone before me to cancel them also. I said if someone calls in sick it's usually in the morning so why did you wait till 15 minutes before my "confirmed" time, his response:" that's, how it is". Needless to say they apparently don't need my business. I've been going to Firestone for tires for 5 years, and this is the last time. read more

Today while running errands for my grandma in Kaneohe my dad thought that one of his tires was flat and sure enough after swinging by Firestone he was right. The location is organized, clean, and the staff was very friendly however because we stopped by about a few hours before closing they were in a speedy rushed mode in order to get everything wrapped up. $95 for a new tire and to change it out, not bad but the entire process took about an hour and fifteen minutes. I felt as though this could have been cut down by about half if all of those other "routine tests" were not conducted. It's great to know that all of the cars fluid levels (oil, transmission and water ), engine, and other tires are doing well however the issue was that one tire that had a nail in it. I get it that is a bad economy and this is a method to up sell services and products but if you all wanted to get out on time and are rushing to do it, you could just take care of just the issue which was the tire right? Either way my dad was grateful for the thoroughness, the printed report of the check up and having everything checked on again. read more

I made an appointment on line with this Firestone for a safety inspection as it was going to expire soon. Firestone emailed me a confirmation and reservation number. When I showed up at the appointed time, the woman I spoke said I couldn't have received a confirmation because she didn't have anyone there who could do the safety check. I showed her the email I received. She was completely unsympathetic. She told me that this happens all the time with the on line booking and that I should have called!! I asked if she could take me the following week as this was the last week of the month, and my safety check was going to expire soon. She said she couldn't accommodate me. I asked to speak to the manager. She said she was the manager. I said that I couldn't understand then as the manager how she didn't take responsibility for the mix up, and how she never apologized for the inconvenience. She just looked at me blankly. The thing is, I understand that mistakes happen. But I really think she just didn't care. I won't ever go there again. read more

Would have say my review is mixed. Came in to have a tire puncture sealed and thought they were great 5 stars. When I needed new tires came back thinking this is a great place, wrong. Must got the bunch warmer. I made an appointment for 2, so brought the car in just before 2. The guy at th counter said give them couple hours and they close at 5. I came back at 430 think good to go right? Wrong, they were just taking the car in, didn't even start yet. I guess they don't close at 5, I'm still here and it's past 5. To sum it up I would say expensive and crappy! Good luck if you go here, you'll need it! read more

You would think coming in the morning right when they open would be best.. Well, quite the opposite. There's usually a line and each customer takes a while as I've experienced. Making an appointment in advance is key and still prepare to wait.. Regardless of that, the service here is really good. Their prices are cheap and the people are all friendly, from those working at the counter to the mechanics. It's a lot better than some other place that I plan to review soon! Hah. The people here are also really knowledgable. When recently buying new tires, they really were able to explain the differences and recommend whats best for your driving style. They really do care in what suits you most and isn't into just trying to sell you something expensive for no reason. In the waiting area they have a TV and a few chairs, maybe 5-7. I can't remember exactly, and there's Times and Quiznos and other shops around the area if you need to wait while your car is being serviced. read more

UPDATE (or not): Well, it has been almost two weeks since our original experience and 10 days since receiving the second email from Bryan @ Firestone apologizing for the lack of response from their office and assuring me that someone from their Senior management team will contact me in "24-48 hours". YEAH RIGHT!! ********************************************************************************** Response By Email (bjones) (05/08/2015 10:41 AM) Hi Alvin, Thank you so much for that information, I have attached this to your file and area management will be contacting you within 24-48 hours of when your file was created. If you need anything else, please feel free to reach back out to me and I am more than happy to assist you! Thank you for choosing Firestone! I hope that you have a wonderful day and that you have a great weekend! Sincerely, Bryan Firestone Customer Service ********************************************************************************** Good thing I didn't hold my breath....I really wasn't expecting any resolution but at least they could have made an attempt to contact us. On a final note, the car experienced very sudden coolant problems last week which caused major overheating and a wrecked engine. Hmmm....well, 48 hours later, we got a new car so at least SOMETHING really CAN happen in 48 hours if you actually take action. LOL read more