I went to Kaneohe Auto regarding an oil leak In my Chevy Trax…read more They had replaced the engine air cooler assembly a few months previous. My husband and I were concerned about the cost. It turned out that the part was covered under warranty. We took it in on Monday (Melissa was great) and picked it up the same day. Great service and awesome people. Thank you Ricky and all of your people.

I never write reviews as I really would like to understand people's perspective before writing…read morereviews but me and my ohana are sadly disappointed with our recent services here in Kaneohe Auto Care. We have gotten our cars changed here back then and they used to be good. But now they're rude and have no aloha, only looking for profit and overpricing things. I am not sure if they all just had a bad day, but I tried my best to be really understanding at first. Our earlier experiences over the years were good and we decided that we will stick with Kaneohe Auto Care as they seemed like good ohana and we would like to support them. But our recent 2 experiences changed our view of them. Our recent first experience here was good besides overpriced tires, they promised to give us Falken tires but after the tires and repairs have been done, they told us they weren't able to and changed our tires to MIDAX instead, lying that they were a far more superior brand instead while overcharging us on the tires by $200. After a week, the car had problems again and Kaneohe Auto Care failed to identify an oil leak and oil filter problem which we had gotten checked at another place. When I told them the girl in the front said, "Well what do you want us to do about it?" in a rude tone. On our recent second experience to get our car diagnosed they gave us a set price of $1600 for some car repairs. I also noticed when I first came in, when one of the mechanic was on the phone he was pretty rude to the person in the phone. After confirming again, they were very rude on the phone complaining about the repairs on the car, telling us that we're asking for a lot of repairs after we had already discussed what the diagnostics and the repairs of the car would be, giving us a set price of $1600. After a couple of hours, I decided to call them again thinking maybe they just had a bad day which is why they were rude on the phone and in person, not even making eye contact and ignoring questions I asked multiple times. After thinking about trying to understand them, I called them again to confirm the services and the price -- but to my surprise the person I was talking to wasn't the same girl I talked to in the first place -- it was a man with the same voice that was rude earlier to another customer on the phone. Right from the start of the call, I said Aloha, confirming the repairs and costs, but he was rude right off the bat. He increased the price, overpricing it $1000+ higher than even the Honda dealership here in Windward, and it did not even cover all the car's problems. After discussing with ohana and experiencing that, we decided not to go and just decided on the safety check and oil change after KAC switched our price from $1600 (we had discussed all repairs already and which repairs would be done) but then they changed their mind, doubling the price to over $3000 after giving us a set price of $1600 while Honda ngave us a price of $1900. I tried to be very understanding and polite but the man I talked to was very rude as I kept thinking to myself to try and understand he may have had a bad day and that we're all ohana on the island. We decided not to get the car fixed by them. I came in and while talking and they did not even look at me in the eyes while talking and were ignoring my questions, telling me to sign on the paper instead for the oil change and safety check which costed $140 ($70 was labor). We were looking to have a great service, especially after our cars broke down and the hurricanes on the island have led to many problems only to be met with this kind of service. Where is the aloha? Now they're only looking for profit even higher than the honda dealerships which we originally switched from as honda has usually high prices. I always support local businesses here in Hawaii as I grew up here. But after the service here in KAC me and my ohana will sadly never be going here again. They will find different ways to overcharge you in other ways to make a profit and my first experiences from back then may have been good but multiple recent experiences proved they changed.

I Just had open heart surgery on my rig in RNS. From diagnosis to pick up the work and customer…read moreservice here is top quality! Very knowledgeable and skilled team. Friendly people working very hard in there.

These guys are not cheap (hourly rate close to $200) but they know their stuff and are very…read moreefficient. Brought in my 2015 Nissan Frontier for three pieces of work that would allow me to keep it running safely. Called with their estimate a couple hours after bringing it in, and once I gave the OK, it was done within another couple of hours. If the repairs hold up, which I expect them to, the cost will be well worth it.

Living in town you figure you're able to get everything all on one controlled area. When it comes…read moreto automotive needs especially, Kalihi should be easy- right? To get my tires changed and alignment done- I ventured out to Kaneohe after speaking with Brock on the phone a week ago and it's odd how sometimes you can just tell how good people are due to their phone etiquette? That's what I got with Brock and his crew over in the Kaneohe Firestone. Dropped my SUV off at 10, Brock asked if we was gonna wait (we live in Kalihi) and he told me about hour half/two hours which is no problem. He made the walk down to Windward Mall and had breakfast- upon returning, Brock let me know the SUV just wrapped up. Due to another Firestone being careless and awful, I paid and did a quick inspection of my wheels and.. no damage. I was so thrilled after the last fiasco I went through in March of 2025 with the Dillingham Store. If you need work done, definitely go check out Brock and his crew in Kaneohe. He talks to you and explains things really well and his crew seemed to be all happy and smiles which is a sign of a well functioning shop. It was definitely worth the drive from town and this is my new "home store" moving forward. Please consider giving them your business you will NOT be disappointed! Thanks again for everything, we'll see you guys again!

My daughter found a bolt in her tire as she was about to leave for work. I had her take my car and…read moreI told her I'd take care of her tire. Firestone was the only place she found open and I have taken my cars here before so here I am. I was greeted by the friendliest young man named Lance. He was amazing! He greeted everyone that walked in the same way and from what I saw as I waited everyone left very satisfied. Being that it was a Sunday and not everyone had appointments did not phase him at all. Thank you so much Lance for helping me out and for your great customer service !!!!

I'd like to start off by mentioning the great things I experienced. The team working on my truck…read morewas extremely knowledgeable and patient throughout the process. My partner received pictures and updates along the way, and I truly appreciated the communication, especially since they had my truck overnight. One challenge was how narrow the entrance is when pulling in, but thankfully that wasn't too much of an issue during drop-off. My experience ended up being 4 stars because I paid $704 for diagnostics and a transmission fluid service, only to be told that the transmission issues would likely continue over time. The recommendation given was that replacing the vehicle might be a better option if we didn't want to continue investing money into the truck. Afterward, I reached back out to ask for a quote on either rebuilding or replacing the transmission so I could better understand my options. Unfortunately, I've waited quite a while without receiving a response. At this point, even after spending the money on the diagnostics and service, the truck is still undrivable and sitting in a parking lot while I continue paying for a rental car. I completely understand that transmission work can be complicated, and I am grateful they were able to inspect my truck since I don't know much about transmissions myself. When I first brought the truck in, I also mentioned an issue with my taillight. I was initially told it would be added to the diagnostics at the end, but it was never looked at. I was later informed that I would need to pay an additional $185 just to diagnose the taillight issue. At that point, I decided to simply pick up the truck. The communication was excellent from start to finish while the vehicle was actively being worked on, but as a returning customer, I do feel disappointed that I haven't received any follow-up regarding the transmission quote. I'm hoping someone from the team can reach back out soon so I can better understand what my next steps and costs may be.

I went on Yelp and submitted a new project for my vehicle's repair. Neue was one of a few shops…read morethat replied and had availability. They were upfront about their diagnostic fee of $185 plus tax. I needed a new alternator, belt, and battery for my 2006 RAV4. I asked for a rough estimate so I could compare it to a few other shops, and they told me $400-$600 for parts and labor. After reading other positive reviews, I decided to have my car towed from Kaneohe to this shop. The drop-off went smoothly, and I received a call shortly after with two quotes. The first quote was $2,075 to replace the alternator, belt, and battery, and the second was $3,200 to also fix an oil leak in the engine. This is an older vehicle, and the quote was 4-5 times higher than what was originally estimated. I decided to pay the $185 diagnostic fee and take my car to a different shop. After calling around to a few smaller shops, they told me this specific car requires more labor because the radiator has to be removed. However, they said it should cost between $1,000-$1,300 at most. I ended up going to a local shop, and they completed the repairs for $1,150. They also checked for an oil leak and found nothing. This shop not only bait-and-switched me on pricing but also tried to get me to pay an extra $1,200 for a repair I didn't need. I would give 0 stars if I could and will be telling family and friends to avoid this shop, as they are not honest. UPDATE: 04/16/26 I uploaded a picture of the Yelp message coming directly from your company, so you can't call me a liar. 'If you can't produce this, what you're saying isn't just false, it's libel.' That is a direct quote from you. I also wasn't looking for the cheapest repair, I was looking for a fair quote. After visiting your shop I called three different shops and you quoted roughly twice the amount that they did. So I went with a shop that priced right in the middle and had good reviews. It's also interesting that you didn't mention your $1,200 quote for an oil leak that didn't exist. Your pricing is your pricing I just wish you were upfront about it or provided me with a more realistic quote. The shop I went to used all brand-new parts but sold them at cost rather than upcharging their customers. That business has been around for over 30 years, so it's surprising that you would resort to insulting their credibility rather than owning up to your mistake and making things right. Thank you for further proving my point about why people should avoid your shop. Maybe this isn't the experience for everyone, but as a first impression, it guaranteed that I won't be returning. Best of luck with your business.

The customer service was very good and punctual but I had an appointment at 11 and was told it…read morewould take 1-1.5 hours to complete a tire change for me. It's been about 3 hours and I was late for work

I came in for an oil change and alignment. While I understand that the alignment could not be…read morecompleted because it required an OEM adjustment that only the dealership can perform, my issue is with the lack of communication throughout the process. I never received a call or text letting me know my vehicle was ready. After waiting, I had to call the shop myself to find out the status of my vehicle. When I arrived to pick it up, that was when I was informed that the alignment could not be completed. Had I been notified earlier, I could have contacted the dealership that same day to get the issue addressed. Instead, because I wasn't informed until pickup and the dealership was already closed, I now have to wait until next week to move forward. In addition, my service reminder was not reset, and no windshield sticker was placed indicating my next oil change interval. These details, combined with the communication issues, made the service feel rushed and incomplete. Overall, I left feeling like my vehicle was not properly taken care of. Based on my experience, I would not recommend this location.

I had a problem with my Mazda 5's starter (worked intermittently) and took it to Tony's Autowerks…read more Tony analyzed the problem and replaced the starter that day and I was right back on the road. Six weeks later, the car wouldn't start. AAA towed the car up to Tony's. Tony was there to assure me he would diagnose and fix the problem. Sure enough, a wire had somehow come loose and Tony had the car ready in a few hours. The real test of a business is how it stands behind its work when something goes wrong. Tony didn't hesitate to repair the problem and I am back on the road. There was no hesitation in correcting the problem. Although I am a new customer at Tony's , I am treated like a long-term, valued client and greeted/welcomed like an ohana member. Bravo!

My wife brought her car in here when I was out of town. Long story short they gave her a $5-$6,000…read moreestimate. When I got back I took it to Clyde's and walked out with a $1,400 bill. No doubt in my mind they would have done $5-$6k in unnecessary and overcharged work on her car had I not entered the picture.

If you are looking to buy a car from Honda Windward, ASK FOR CLAIRE. This would be the second time…read morethat she has gone way beyond out of her way to help us. She is just awesome! No other words needed! Mahalo Claire for all your help! you too Stanford.

Well... here's the follow-up review (I initially rated 5 stars on Google for the test drive and…read morenegotiation process) nobody wants to have to write. The paperwork/payment/ownership transfer portion took much longer than expected. I understand they were likely busy, so I tried to be patient. Hospitality-wise? Probably a 6/10. Not terrible, but once the purchase decision was made, things felt much more transactional. No beverages offered, no check-ins during the long wait -- not a huge deal, but small things matter when you're sitting there signing your financial future away. The paperwork itself was standard. No major complaints there. However, after everything was finalized and we were ready to drive off in our "new-to-us" certified preowned vehicle, we noticed a sizable dent in the driver-side C-pillar. In hindsight, I should have brought it up immediately, but at that point I felt like I had no leverage since everything was already signed and paid for. That part is on us for not catching it sooner. Still, after doing some research and speaking with people currently in the auto industry, certified preowned vehicles generally should not have cosmetic damage larger than about a quarter without disclosure or repair. I texted my salesperson the next day and didn't hear back (got a text 7 days later citing he was texting the wrong person). I eventually contacted management. Craig listened to my concerns, seemed genuine, and asked for photos of the damage. He mentioned an option to repair the dent and said he would follow up the next day. Unfortunately, I never heard back despite a follow-up email. Meanwhile, I was receiving automated texts asking me to leave a review, which honestly felt a little ironic. I replied to the text asking to be contacted via email but still have not heard anything to this date Then came another issue: the AC stopped working within the first week of ownership. I reported it immediately and was told to contact service. Fair enough -- but I live pretty far away, so being told to leave the car there all day meant missing work, rearranging schedules, and figuring out kid pickup logistics. Spending tens of thousands of dollars in cash only to immediately deal with these kinds of issues is frustrating. The AC issue has since been addressed, but while troubleshooting it, my husband discovered the cabin air filter was filthy and found a wad of napkins behind the glove box. Neither inspired confidence that the vehicle had truly been thoroughly inspected before earning certified preowned status. What made it more concerning was that the service advisor initially stated the cabin filter had already been replaced and documented in the system, only to later admit it had not been replaced and would be changed while repairing the blower motor causing the AC issue. That's really the core of my frustration. If obvious things like this were missed or inaccurately communicated, how am I supposed to feel confident everything else in the certified inspection was actually completed? At this point, I'm not expecting perfection. Cars have issues. But communication, accountability, and follow-through after the sale matter just as much as customer service before the sale. Right now, I'm still waiting for a resolution regarding the dent issue and hoping Honda Windward steps up to make this right.

Fair, easy to work with. I've recently started bringing my Honda to Rocky's and have had nothing…read morebut positive experiences. They are quick, responsive, do good work and always return calls. Great group of guys.

Great work and great, friendly service. My Honda Ridgeline was having misfire issues, and I finally…read morenarrowed it down to it needing either a valve adjustment and/or a piston ring job. Either way, with over 200k miles on it, it was going to be (hopefully) less expensive to swap the engine. I called around and Rockys miraculously said they had a used engine that just came in, and they could work on it later in the week. Unfortunately, if turned out that the engine wasn't exactly compatible. To try to make a very long story short, I ended up leaving my truck there for almost 2 months. I had to order am engine from the mainland that took 1 month to arrive. Once it did, they worked on it right away, and it was done within a week. They did have to change out several items from it, for to is age, but I finally got it back, and it's working great. The overall cost was a bit higher than expected, but it is what it is. The only reason for not giving them 5 stars is for to the fact that they didn't realize that they didn't have a compatible engine in the beginning, so I wasted 3 weeks, and spent over $600 in car rental fees, before finding out they didn't have a compatible one, and I needed to order an engine. At least the work is done, my truck is running great, and they were very responsive the entire time. They do great work.