The customer service was very good and punctual but I had an appointment at 11 and was told it would take 1-1.5 hours to complete a tire change for me. It's been about 3 hours and I was late for work read more

I came in for an oil change and alignment. While I understand that the alignment could not be completed because it required an OEM adjustment that only the dealership can perform, my issue is with the lack of communication throughout the process. I never received a call or text letting me know my vehicle was ready. After waiting, I had to call the shop myself to find out the status of my vehicle. When I arrived to pick it up, that was when I was informed that the alignment could not be completed. Had I been notified earlier, I could have contacted the dealership that same day to get the issue addressed. Instead, because I wasn't informed until pickup and the dealership was already closed, I now have to wait until next week to move forward. In addition, my service reminder was not reset, and no windshield sticker was placed indicating my next oil change interval. These details, combined with the communication issues, made the service feel rushed and incomplete. Overall, I left feeling like my vehicle was not properly taken care of. Based on my experience, I would not recommend this location. read more

Came here twice over the past few years for safety inspection. The manager and workers here are a bunch of clowns. First safety inspection back in 2023 I came here to renew my safety registration. They ended up calling me saying my safety failed because 1 of my bulbs in my right signal was out. They didn't ask me if I wanted to change it they assumed that I was going to pay $50 for them to change it, I work on my truck myself, easy work to do. I go back and wait 30 minutes for nothing, the mechanic comes out all mad at me saying "i thought i was going to change your bulb" and I snapped and told them "no you guys are not communicating with eachother I told the guy on the phone I can come back and change the bulb myself so I dont have to pay a extra $50 for that" so i left changed my bulb myself and came back. The inspector was mad and had an attitude almost caused an accident in the parking lot because he was in the garage directing me to pull in but I couldn't hear him. Come to find out my safety sticker wasnt even expired it was my registration that was expired. NOW 3rd time coming here they didnt want to pass my safety because of my fender flares on my "lifted truck". .so they denied me, I go somewhere else that same day and the shop passed me! Goodyear Kane'ohe is a bunch of immature workers. I will never support this Goodyear Auto Service store and will tell everyone to avoid coming here. read more

They said no need appointment for tire patch just walk in. I said I'll be there certain time they said that's fine. I go there they said oh sorry too busy. I would've made an appointment if that's the case. Idk never a good visit at this location read more

Getting your car serviced can be a real pain and major inconvenience. But the staff here, especially John, do a great job. John is friendly, attentive, approachable and sincere. The work is done efficiently and effectively. I feel a great sense of trust in what they do and they aren't trying to gauge your pocketbook. The professionalism and attention to detail goes a long way. As a person signed up for their email alerts I also receive some weekly discounts. Which comes in handy and helps with value. read more

Servicing your car routinely can be a pain...I get it. I was very pleased with the service and the front clerk being polite and patient as they were busy. Thank you "Katelyn" read more

Took my car in today for a safety inspection. First time using Goodyear for my inspection. I was greeted with kindness when I walked in. The Goodyear team is very friendly and professional. Didn't wait too long and my safety inspection was done in no time. If you reside in the Kaneohe/Kailua area this is the one stop shop for your car repair, oil change and purchasing new tires is a must! read more

Could not even get an answer to the phone, despite several calls. Go somewhere else.

My work vehicle low beam headlight needed last-minute replacement bulbs. The Kaneohe store staff Lily answered my call and kindly accepted to replace the bulbs. At the store, Ethan also assisted with the needed service. Overall service from start to finish was quick, professional and I'm very happy. In addition, while waiting for my car. I overheard Ethan helping and assisting customers on the phone and in-person in another situation. Ethan's professional and courteous demeanor was evident. His Professional tone and smiles to his customers was a welcoming sight to see. And while I was leaving the store, passing the work dock area. The mechanics waved goodbye. Excellent staff and store energy! And it's all about positive energy! Job well done, Sir. And mahalo to the entire Good Year Kaneohe staff! BRAVO Happy New Year! Warren C. read more

I've used Goodyear Kaneohe for the last 4 years. My husband found a screw in his tire this morning, so I suggested he take it to Goodyear to get a patch. He dropped his car off at 8am. Checked on it two times they said it it was next in line BOTH times. At 4pm they called us saying the car was ready, by that point we were already in town for an event. It took over 7 hours to do a patch job. I understand they have plenty of clients, but to take seven hours on a patch job when we were the first walk in of the day, is not acceptable. We asked the female employee who called us if we could pick up the car tomorrow (Sunday) since online says they're open. She said no they were closed, we could come on Monday. My husband works on Monday the exact time they open. We then made arrangements with the female staff member to pick up the car after hours. She would leave the keys in the trunk (we have a spare key) and it would be parked in the back. She then took our card info over the phone, and charged it. We arrive at Goodyear to pick up my husbands car, and it's LOCKED IN THE GARAGE. I'm beyond disappointed in the poor customer service my husband was provided. All he needed was a simple patch job. read more

Goodyear Auto Service - Tires Near Me - Kaneohe, Hawaii

This Goodyear was the best one I have been to in a long time... Mr. Samson was a young, handsome, boy that was so helpful and kind. As a 56 year old woman he made me feel safe to have my car in his hands. The prices are fair and the customer service was amazing! Mr. Kaniala was also a big help and always had a smile on his face while serving customers. I will definitely come back to this Goodyear in the future! I am happy with my car and those men deserve some credit for helping an old lady like myself and they all did it with a smile on their face. I can tell they are good boys! Thank you Mr. Samson and Mr. Kaniala! Blessings upon both of you young men! read more

Going to update this review because of the great service today. On the way home, my tire pressure light came on. After checking the tires, I noticed a nail in the front passenger side. It's 4 o clock on a Saturday. No shops open tomorrow, work on Monday. I called Goodyear and they were able to take me in. Long story short, I was grateful to find out the nail hadn't punctured the tire, They filled all my tires up including the spare and I left with peace of mind. Thank you for always having great customer service! read more

Busy Monday morning, the store just opened. There was a line and one employee assisting customers and answering the phone. Very poised, patient and answering customers questions to make sure that the service they requested will be taken cared of for them. I commented that he was giving great service above and beyond. His reply "I'm just doing my job" He was awesome!!! Thank you John Pang at the Kaneohe Goodyear. You do an aeweome job. Your kind attitude and demeanor is greatly appreciated. All I came for was an oil change, charging system check. I left very happy and satisfied!!! Thank you!!! Shout out to John Pang/Kaneohe GoodYear!!! read more

This place caused thousands of dollars worth of damage to our car. The car was barely with thousands. The managers took no responsibility. The latch that holds the hood up crumbled while they were changing the oil. Older car, weak plastic; it's understandable. But we were not made aware of the situation until we found the hood prop buried beneath our beach toys in the back Accompanied by a major power steering leak from when the rod hit the cables... cheap oil change, cheap service read more

First the good. Oil change included a tire rotation at no extra charge. Service was completed within the estimated time quoted. Also was able to get a safety inspection while most other places I contacted had you wait a week or two. The Bad: made the appointment on their website for Sunday only to arrive to find out they aren't open on Sundays. Rescheduled online for Monday at 4pm and I called to verify they had me listed. They did but asked if I could come in an hr earlier. When I arrived I showed the price I was quoted on their website. The regular price for the "Better Oil change" was $69.99 but discounted to $59.99. The CS rep said their mgr tells them when there are discounts and he wasn't told anything so he couldn't honor my website quote. The oil change charge was $89.99 - a $30 increase. Looked liked a bait and switch to me. Was my first time using Goodyear. Doubt that I use them again. read more

A very busy place so best to plan ahead if possible. Kudos for honesty as my I left my sunnies on the counter and they held them for me. With an appointment, my safety inspection was a breeze. There are some super people here and I have total confidence in their work. read more

I have a old vw that has been in storage for 9 years. I turned in my license plates(in 2016) and had no current registration but I wanted to get the car back on the road. It needed a safety check as part of the process but I knew it would fail because of no plates. I had set up the safety check for Thursday and a appointment w/DMV the same day hoping to do it all in one day. I was informed that the two mechanics that do the safety checks on my scheduled Thursday--one was his day off and the other had to go to a funeral on the same Thursday. They called me on Wednesday the day before my scheduled appointments to inform me of the problem. DMV appointments are at least a month out so what do I do?? I rushed and did the failed safety check on Wednesday with the help of Carlos and John. They offered to keep the car there overnight inside so I could come back on Thursday and make it to my scheduled DMV appointment. So it all worked out smoothly thanks to Carlos and John. Thank you guys so much that was huge. Nice guys. Now my car is all legal and I can drive it after 9 years. Thanks again you guys for taking care of me and helping me with my situation. Aloha read more

I've been spending a lot of time traveling back and forth from town to the Windward side so I find myself pressed for time to do my errands with my limited free time. As a car owner, getting a safety check is important and I need to do annually. For the longest time I've been patronizing my go to mechanic near the Ward area. I've been fortunate to squeeze in their busy schedule for many years but I just couldn't find time to stop by within their business hours with a strict deadline. That's the price you pay for procrastination. With time running out and not much time to spare I decided to inquire with Goodyear. With such low ratings on Yelp for this location I was very reluctant to come here but decided to call for information. Safety checks are done via appointment and I was able to secure a time slot that best worked for me. I drove up and with my lucky stars I was able to have the safety check done quickly than I had expected. I came prepared with my current car registration and auto insurance. The staff did the necessary checks and within a very reasonable time they were done. The staff here are primarily males and I found them friendly. To be frank I wasn't expecting much but the staff here exceeded my expectations. Customer service is important in business and the staff at Goodyear here did not disappoint. This Goodyear is located near Safeway in Kaneohe Bay Shopping Center across Windward Mall. Previously I also came here to have the air pressure checked for my tires as well as having a nail removed from my tire. The staff attended to my needs each time and I walked away happy. Overall I'm a very satisfied customer of Goodyear and wouldn't hesitate to come here if I'm in the Windward area. read more

Goodyear Auto Service - Safety check done before the month ended! ***whew*** - Tires Near Me - Kaneohe, Hawaii

When my husbands truck got a flat tire in Kailua, we hopped over to get it fixed. Quick, professional, engaging, genuine, this team CRUSHED it! We were so impressed, we made an appt on the spot for my tiny car to get new tires, even though we live across the island. Again, my tires were installed and the car was ready less than an hour after my appointment had started with a quick, professional, and engaging team. It doesnt hurt the location that there is ample stores within walking distance; my toddler and I were able to snag coffee and a breakfast plus get some reading in at the bookstore before we came to pick up my car with fabulous new tires. Highly recommend this team for how they treat the customer as well as their excellent work. read more

I did my safety check here and it was so easy, just dropped my car off for my appointment got Starbucks while I waited and they did everything for me! I recommend calling to make an appointment instead of doing it online since the hours isn't fully accurate read more

They were speedy with changing the alternator, we were told it would take three days and it was ready the next day. They however didn't put all the parts back on after finishing the change. We also requested an alignment and were told that it would get done, after looking at the receipt it wasn't added and it definitely wasn't done. I personally don't think it's worth the money spent especially after working in a shop for a few years myself. As for customer service, the lady ringing me up was very nice. All the guys my husband dealt with were condescending and the ones that spoke to me about other issues were also exceedingly condescending and abrupt. I don't think we will be coming back, I believe we will find a different shop that is more worthwhile and helpful. read more

Quick service. Got my truck in and out. One of the cheapest oil service for my diesel truck. Would definitely take it back for future oil change and service. read more

They never answer phone call and when I go there for tires rotation they said is going to take all day, and doesn't give you any specific time to pick up. I rather go someplace else because time is money. read more

We always take our 3 cars to this location, Even We live in Town we drive all the way to Kaneohe because always the personal was very nice and helpful. We have a special program on our cars to do a service, Always have trouble finding our account in their system but they always communicate very nicely and are helpful in finding our account. My wife went for our appointment today for the 6 monthly services and the front desk lady was not nice or helpful in the way talking to my wife at the beginning. Not Sure if her name was Janelle, but she was not really trying to help. The rest of the persons always are very nice and helpful, I don't have any complaints about the people working on the back or the Other guys at the front desk. We always make our next 6 months' appointment after they have done our car service but this time the front desk lady refuses to give us our next appointment, saying that needs to be made a month before is due. We have one more service for this car and that will be the last I do at this location. I will buy the next program service for my cars in a different location. Don't take me wrong, my disappointment is only for the representative at the front desk. I hope they can improve and get better training. read more

Changed my tire there less two years ago, about 16k miles added since. No problem until the other day I suddenly noticed the cracking surface of the tread. Really surprised! I replaced two other tires on the same car before the Goodyear tire (I have to mention I did the last one at Goodyear just because of convenience), none had the same issue. Since it's been already running for two years, I thought maybe it was time for me to just replace it but it also appeared to me the tire had some quality issue. I would like very much to bring the car to Goodyear to see what they were going to say. I seriously kinda expected them to refuse to claim anything wrong with the tire (well what can we expect). A guy didn't even hesitate for a second to point out it was alignment issue. I did my alignment at my dealer service every year and the tire clearly had no wear signs. But he just insisted it was the alignment that caused it, and offered to do the alignment and replace the tire for me of course. Heck no. I ended up going back to my dealer to change the tire. And I asked the mechanics there to diagnose the tire. I was not surprised to be told the tire quality was the issue. I posted the pictures of the tire. See it for yourself. Next time you are thinking to go the Goodyear Kaneohe, think again before you make decision. Also be careful with Goodyear tires (the one at issue was made in Turkey). read more

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Love Brian, Julie, and Trevor!!!! Super awesome!!! My car Ohana lol. Great customer service!!! Coming here for years now. Take care of all my cars. read more

Did what needed to be done. But the amount of gossiping that was going on was such a downer. The male and young female discussed a lot of personal stuff about a person who works at the same place "J". I was already into my appointment but that kind of stuff just really put a bad taste in my mouth. Imagine if I knew the person...I understand that down time is inevitable but I'm pretty sure the Co worker "j" wouldn't appreciate that. I wish the girl/woman they gossiped about the best in whatever she decided to do for a career whether it's Pursuing her Cdl A or notary etc... and that her and her child have a prosperous life. It's hard enough to survive in Hawaii nobody needs fake friends on top. read more

Made an appointment for oil change. Goodyear is advertising an oil change special. Was informed that it will take 2 hours to perform their service. Goodyear uses Valvoline petroleum products. Waiting in the front area with TV and chairs. For 45+ minutes from the start of my appointment time my vehicle didn't move from where I parked. Service took a little longer than 2 hours. Many places to eat and shop (Panda Express, Subways, pizza, Safeway, Longs, Walgreens, First Hawaiian Bank, auto parts, FedEx, TMobile, Petco, Jamba/Starbucks) while waiting for them to work on your vehicle at Kaneohe Bay Shopping Center and Windward Mall and Zippys is across the highway. read more

This is a 2017 story but I still 'stick to my guns and say NO' here. Long story short: I purchased 4 new tires here. They were defective, sliding in even light rain. I kept returning and they kept telling me they were 'fine'. After my brother borrowed my car and I forgot to tel him about the tires...and he near slid through an intersection trying to stop at a red light and was so VERY PISSED OFF, I finally contacted the Corporate Offices by email with all data and details. They told me to go back and get it checked yada yada: again they told me it was FINE. Outraged, I spoke to Corporate and they then took control and told the manager to REPLACE MY TIRES asap. Meanwhile, months had gone by! When they finally WERE replaced, it was with a really BAD attitude like I was ripping THEM off. As soon as I pulled out, the difference in how my car drove was immediately felt. THE TIRES I HAD WERE DANGEROUS AND DEFECTIVE and trying to have them replaced a nightmare. what if I'd gone over H-3 in rain and crashed? (I knew better) NEVER AGAIN GOODYEAR!!! read more

Made an appointment weeks ago for a safety inspection I arrived five minutes prior to my appointment. After sitting for over an hour I finally asked only to find out they hadn't even started yet. No communication at all. No apology, just we only have one guy back there doing them. If they had been upfront with me I would have other arrangements read more

If you make an appointment, call, don't use the website. Appointments on the website don't seem to work.

My wife brought her mustang in with tire warning light on they quickly repaired the tire and sent her on her way. Top notch service. We always buy from Goodyear Kaneohe !! read more

Been going there for my tires and alignments for almost 20 years. I can tell you I will never go there again. First they did alignment on my truck . It didn't seem right. So I took it to a mechanic he said they must of really forced the alignment because the rod ends were bent. Got fix I let it go. I do my saftey checks there for my cars and trailer every year. Every year they have a problem last year one light the running in the middle. Ok I replaced the whole light bar. So today I take the same 3 year old Karavan trailer (not a home built one ) and he starts to tell me I need lights on the front tongue and point at how the cars have on the front side. I said every year its something. He said dont blame me blame the State. Well I have found no rule change about having to have lights there. But I can tell you this I will never do business there ever again nor will I ever recommend them. read more

Great, quick service and friendly staff. Shoutout to Trevor for helping me, I was well taken care of and highly recommend.

Friendly and responsive workers! I had a flat tire and ended up needing 4 new ones. They were super helpful and finished my car quick! My go to for Kaneohe. read more

I called here on may 2nd asking for a quote on the tire i seen online. Someone answer the phone and i was shocked to hear a female because its not often you hear from females in this type of work environment. she was very knowledgeable and answered all the questions i had. She got me the best deal I have ever received on tires and we scheduled the appointment for the very next morning! I come in today to do my tires and she told me maybe 2 hours and that theyd call when it was ready. Turns out, the guys in the back are just as great as she is! They got my car done so fast I barely finished my breakfast down at zippys! This was my first time here and I was seriously debating just because of other reviews I have read but I do not regret coming. I will be back for sure 1000% Thank you Goodyear kaneohe staff! read more

I assumed there were discounts but all they said was not for the tires I got. No options were given to me at all. Poor customer service I feel in my opinion. Could I have applied for the Goodyear credit card and got a discount? read more

My husband had a 10am appointment this morning at Goodyear Kaneohe to get 4 new tires, an alignment and safety check. When he dropped off the car, the guy told him it would be 2 hours and he'd call when it was done, but here we are 4 hours later, and they said it was gonna be another 30-45 minutes. Apparently, they got 2 wrong tires from somewhere and then had to go back to that other store to get the correct ones. You would think we'd get some kind of courtesy call letting us know what's going on, right? Nope, nothing. When I asked the guys why they didn't call us, his response was "oh, I didn't know what time you were coming back but they're working on it now" Duh, we were coming back when you guys called us after 2 hours. They will NEVER get our business again !! read more

Alignment and tire sensor installed on my BMW same day with no appointment needed. Friendly and knowledgeable staff. Customer service surprised me for once being that this is a corporate owned business. I'll be back to see Mike and Trevor! read more

Called in for safety check - guy on phone said come in no problems, my fiancé called after and asked if she could be next after me (they said yes no problems) - we show up maybe 20mins later, the guy at the counter told us it would be hours and basically we should just leave. If you support racism this is your shop - i felt cause we weren't local they wanted us to leave. Would go anywhere else but here read more