I have brought my cars here for almost 8 years.. for a very good reason: the guys are honest, nice, and hard working. it kind of pisses me off to read the reviews that people ' had to wait too long'.. or should have gotten a second opinion, because YES people- it's your car, it takes time, and if it's a big issue, then go get a second opinion. anytime I stop by to have my tires and fluids checked, they always happily check and top off if needed. I will continue to bring my cars here :) read more

Awesome customer service both by Ben N. and Sam, brought my car here for tires, they were super busy and yet they their job extremely well esp Ben, will be coming back here for sure!!! read more

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Took my car in for their 21.99 oil change coupon, total came out to 35.00. I don't mind paying but what I do mind is going in for one thing and coming out for another. If you do come here for an oil change make sure you get the total first before you decide to do it. read more

I needed to do oil-change, I was surprised by how fast it was and good service. I will definitely come back there next time! read more

Popped in on a busy lunchtime and was seen quickly. Had a TPMS warning pop up intermittently for a while and the BMW forum suggested I visit a Firestone dealer. The service adviser (Todd) was very friendly and quickly diagnosed the failure and printed off a competitive estimate for the repair. Did not charge me for the diagnostics- would recommend this place to anyone. The only thing I suggest is to time your visit well as parking can be a little tricky. read more

Honesty is why I give them 5 stars. My husband brought our car in after a recent oil change at another shop and was told the rear brakes need to be replaced. We decided to shop around. Firestone had a better price. After inspection he was told the brakes are good for another 10,000 miles. No brakes needed. I appreciate the honesty and not ripping us off like the other tire place. We will definitely give this place a try for future maintenance and repair needs. Hope mechanic on duty 8/28/18 and manager Eric Wurster still on board at that time. Honesty is the best policy! read more

Excellent and friendly service and top notch work, what more can you ask for from a business? Alex took care of me, and it was the the best customer service I've experienced at a mechanic shop. read more

I usually recommend Firestone to all my friends and family; however, I probably won't anymore or at least for this location. On one Saturday morning, I looked online and saw there were available appointments at the Firestone on Rockfield. I live nearby so I thought I thought it would be easier to drop my car off at 9:30am and just pick it up later on in the day. After giving my keys to the employee, Carlos, he told me that an invoice would be sent to my email. Usually when I drop off my car, they track down the miles for me and have me sign the work order right then and there. This time was different, but I didn't think anything of it because I usually trust Firestone with my car. Even though I dropped my car off at 9:30, I got an invoice at 11:17am that my work order was finally made. Weird, right? I understand work can get busy but two hours seems excessive. Firestone closes at 6pm on Saturdays, so I was curious why I haven't received a phone call yet. I call the store at 5:30pm asking for the status of my car. Another employee picked up and said he doesn't know the status of my car but that Carlos would call me back within the next few minutes. He also mentioned that they would be closing very soon. As I waited for my call back, it never came. Not only did I have to beg my neighbor to give me a lift, but when I went to Firestone they never touched my car at all within the 8 hours at their facility. I understand it gets busy but they could have at least let me know they weren't able to service my car that day. The responsible thing would be to reach out to your customers instead of avoiding their phone calls. After getting my keys back from Carlos, I went back to my car and realized the CAR HAS BEEN LEFT UNLOCKED ALL DAY. Not only is Carlos irresponsible, but he is also negligent. All the negative reviews left about Carlos are true, and it is my fault that I didn't notice the red flags that are clearly visible. Firestone as a company is great, but there's something about the lack of common sense of some workers that deters me from ever coming to this location again. There's another Firestone a few blocks away. Although I haven't tried them yet, I can bet they'll treat you a lot better. read more

I stopped by after getting a quote for a $1500 repair over the phone. The mechanic that helped me gave me an estimate of nearly twice that, of $2500, until I told him the quote I got online. This isn't the type of business I see myself going to again. read more

Ben and Eddy the auto technician was very honest with me like I was family and same with the other staff. If you come in knowing exactly what you need and be genuinely nice you shouldn't have problem at all. I mean you should always be nice to those who are working on your car just like your waiter/ waitress. There is a lot of crooked auto shops in the world but these guys aren't one of them. Check it out for yourselves and know they have good warranties and shops all over the nation so if something happens you are in good hands. not with Allstate :P but Firestone. Always check online for promotions! read more

I've been going here for sometime and never had a bad experience. They treat you really well and always go out of there way. Tom (A regular) employee is always making sure everything goes well. Miles helped me out this last time and I had several annoying or for some you would say common situations. He went out of his way to make sure everything was handled like I wanted. I highly recommend this place to anyone looking for good customer service, and great service. Make sure to get the 0% interest rate for 6 months financing, if you are broke like me. read more

Hi, I went there on 1/9/10 for Oil change. With all the other coupons so confusing abt extra charges. I decided to go to FireStone. They ahaged 26.50 with Tax. Provided a complementary vehicle check. they have provided estimates. I checked the part prices on AutoZone. With the same part number, they are adding $10 over the autozone prices. I am fine with Oil Change there and deciding to take my Nissan Sentra to Corner 3, Lake Forest. Overall Statisfied with the Oil Change. read more

I love doing my alignments and brakes here the service is so awesome!! Guys we're super friendly and helpful with showing me my old parts before work was done ! Would definitely recommend this shop for service. I really appreciate Ben helping me get the best prices and even compared a few to give me some options to work with ! read more

I've given this place too many chances...I always take my car here because I have the lifetime alignment. Each time I take my car here, I make an appointment for 7am to be sure I'm the first car they work on. Sure enough as I'm waiting for my car, people start to drop off their cars and I noticed their cars go up on the lifts before mine! For something that takes about 30-45min, they manage to keep me here for 5hrs!!!! Eff this place and their BS. No more will I be going here. There are 3 other Firestones in the area I can try out. Hope I have better luck there. read more

Ok so I went with my friend to get his engine code scanned which should've been a 5 min procedure. But they took over 45 min where they weren't even done, and we had to tell them to just give us the engine codes so we could leave. I hate this place. Also, I would give this place a 1 star, but it gets an extra one because of Eduardo, who is definitely the nicest mechanic there and is way too good for that place. Eduardo, I wish you the best and hope you move onto better places. read more

DO NOT GO HERE! The worst service, drove car in had to wait two days to drive it out. They tried giving it to me with the engine hopping. Now my check engine light is on, I am missing pins to hold my hoses and intake together and when I escalated to Corp. it took 5 days and another email for DM to call and never resolved issues or followed up. The worst experience and most expensive to date! Never again! read more

Broke down and ended up getting towed here. Wayne went above and beyond with my customer service. 10/10 human being. Ricardo (I think) my mechanic gave me a quick diagnostic and gave me great counsel on how to move forward. If I lived in the area this would definitely be my go-to mechanic. read more

Customer service was good. Representative said hour to an hour and a half wait for a appointment. It's getting close to 2 hours and I haven't seen them touch my car for a oil change. They should manage their time better with appointments, otherwise, what's the point. If I receive a email from firestone about how well they did, I'm going to give a poor review. read more

Only go here for your basic needs! I went in yesterday for a standard oil change, and left 3 hours late with new tires as well. Not a HUGE problem since I didn't want a tire blowout problem down the road. But during the entire process they kept coming out, "You need new brakes, they have hardly any life left in them!. This seized while we were changing the tires so you need it replaced now. We weren't able to align your tires because of it." Great! I didn't have the time, patience, or money to get all the extra things they recommended getting fixed, which they quoted would be about $600. We called another local mechanic that we have used and took it in this morning. What do you know! The brakes are PERFECTLY fine. The part that seized up was fine, and they should have been able to align the tires just fine. This new mechanic honestly didn't even know what Firestone was talking about. Firestone was also supposed to check all the fluids. And the new mechanic discovered that the engine fluid was completely gone, and could result in a exploded dead engine. Thanks Firestone! You're the best! read more

I had Google'd and read some reviews about how this place was better than the other Firestone near it, so I decided to try this place. I called and scheduled an appointment to replace a tire. I was told that the coupon I had, as long as it was for Firestone (which was), would be honored. Everything seemed set without problems. After I had arrived, they suggested to have the other front tire replaced as well, due to how it was worn out from the inside (instead of just a rotation). I agreed, then browsed around the nearby malls while waiting. An hour later, they let me know that their balance machine wasn't working properly and it would take a bit longer. So, I went around and browsed some more. In the end, I spent over 3 hours just for a tire change (which turned into 2 tires) and balance; instead of suggesting to drive to the other Firestone nearby to get it done quicker, they had me wait that long. It doesn't seem like a bad place, but, after this experience, I think I'll try another location. read more

After 5 hours they forgot to fix my brakes and only did the oil change.

Just an awful experience here. Had a bad air conditioning unit that was low on coolant. First they tell me it just needs to be re-charged and it would be about a 20 minute wait, fine. 3 and a half hours later I finally get out of there. They then let me know that they were able to re-charge the system, but there was a small leak in one of my hoses, but they did't have the part. In order to get it fixed, they'd have to drain and re-charge the system again and that it would keep leaking. All this ran about $275. I have never had a good experience at a Firestone and this was no excpetion. Total rip off operation. Stick with buying tires you should be fine. Auto fixes, go to the dealer. read more

I got a flat tire when I was off-roading and it was in a weird spot where I wasn't comfortable plugging it myself, so I decided to take it to Firestone to get it fixed. I have taken flats to other places (ex: Goodyear) before and had them fixed at no charge because they want me to come back when I need new tires. I have even gotten a flat fixed for free when I was on a road trip and there was no possibility I would be coming back to their location for tires and told them as much. They still wouldn't take my money! I had bought my last set of tires from this Firestone less than a year before, so I was a little surprised when they told me it would be $20 to fix it but I was already there and, hey, you can't always get it for free, so I went ahead with it. Two hours later they call me and tell me it is ready. I go to pick it up and the girl at the counter comes back in and tells me that she rolled it out next to my car. Even though I had paid to have it repaired they weren't going to put it back on for me. I thought that was standard. They could have at least put it back on the spare rack. So I pull out my jack and start putting the tire back on right in front of their service stations. The technicians just keep working, switching out cars on both sides of me, and all the while passing their signs that say how they are all about "quality" and "customer loyalty." Now, if I pulled up and saw a 23 year old girl changing the tire on her Wrangler right in front of the tire place I was going to, I would definitely find somewhere else to go. I told my family what happened and they were pretty shocked and all agreed that next time they needed tires they would avoid this place. That's 9 cars and, since we are an off-roading family, 5 of them are 4x4s which, if not raised with specialty tires, at least have upgraded all-terrain tires. read more

Took the car on for brake replacement and after 2 returns the problem was still there. Before we could get back to the shop for a third fix the brakes failed causing an accident. thankfully no one eas hurt. Of course the inspector for firestone found no fault on their part but word got back to us that the parts were old. Im still paying for it!!! If you go there watch everything they do. read more

If you are looking for an alignment, I highly recommend that you look elsewhere! I recently bought a set of $1,500 tires for my Silverado and immediately after having them mounted and balanced I took them to my truck to this Firestone to purchase a lifetime alignment as I wanted to maximize the life of my new tires. After explaining this to them, they assured me that they would dial me in. Immediately upon receiving my truck back I noticed that it now pulled to the left, the steering wheel was offset and my truck vibrated at high speeds. Thinking something may have been loose and/or wrong with my rims and suspension I immediately checked all of it, everything looked good and tight. I took it back to Firestone and explained to them that I believe that my alignment is still off and that I would like for them to correct it. Instead of treating well and apologizing for the inconveniences, they took my truck at 10am and did not get it back to me until 9pm that Thursday evening. Not to mention the stores hours are from 7am-7pm...Moreover, when I got my truck back I watch the tech drive it off the ramp and park it right in front of the shop. The sales rep then tried to tell me that they took it for a post test drive and that it drives perfect now...Immediately upon driving off from their parking lot I noticed that my truck had not been fixed and/or aligned and that it was still pulling to the left, the steering wheel was still offset and my truck still vibrated at high speeds. This particular Firestone either does not know how to do an alignment and/or they just are down right pretended to align my truck. After giving them a second chance to correct their error(s) I took it to the Firestone in Laguna Hills located in the Mall parking lot. I dropped off my car on a Sunday afternoon and had it back later that Sunday afternoon, fully aligned and driving like it was supposed to. I highly recommend that anyone looking for alignment skip this El Toro store and go into the Laguna Hills store. Terrible service, terrible work and no longer a shop that I will use and/or recommend. read more

Eh. This place has gone downhill significantly since Danny got moved to a different location. Longer waiting times, more services pushed on me that I don't need, etc. read more

I had scheduled an appointment time 9am for alignment. The guy said 45 minutes for it to be done. No problem. Waited until 11am so checked back with them. They haven't started and said they thought the appointment was for 1pm. Didn't bother to stay, just left. read more

if you bring you car in there for alignement or oilchange you will surely be charge for the service, but you can't be sure that the service was performed. You have to actually stay there and WATCH THEM DO IT, otherwise it is hit and miss. read more

If you want to get ripped off, this is the place for you!! I took my wife's car in to get tires replaced and after we drove pretty far about 40 miles and by the time we got home, I noticed the tires were making a strange loud sound and it was getting worse and worse, but we were close to home, so we made it. As I was parking into the garage, my wife was in front guiding me close to our other car parked in the garage. I turned the wheel and she literally watched a lug nut fall off of the bolt for the rim. It fell on the ground in the garage!! I get out of the car and all of the lug nuts were hand tightened and I was able to remove all of them if I wanted. I was furious and called Firestone. They said next time I will get a free oil change. After a few months, I needed to get an oil change, so I took it there and they honored a free oil change. Now my car is leaking oil which it never has in the past and is a 2016 newer car. I'm not sure where the leak is coming from, but I will check myself when I get home. I hope they didn't sabotage other parts of my vehicle. I'm also missing the caps that go over the lug nuts as well. This place should be closed down!! read more

Worst Firestone ever! For the love of God, go somewhere else! 6 hours for an oil change with an appointment.

Had an appointment and showed up on-time yet it took two hours to put on my four tires. I purchased the tires online and they were there and ready to go. They pulled my small truck in right away and it just sat there for at least 45 minutes before they did anything with it. After I asked about the status of my install they finally lifted my truck to begin. Another 45 minutes later and they only had two wheels done. I complained about how slow it was going and that seemed to only make the installer work slower. Near the end of my two hour wait, a lady came in to ask about getting tires for her vehicle. The manager quoted the tires and install and told her that it can all be done in under one hour. I said, "Well, I have been here two hours now and my install is still not done." After she left the manager was mad at me for sharing my experience with her. Please note that this was my personal experience with this facility and may not be indicative of their typical level of service or the service experience others may have receive. read more

If you are looking for an honest team / location for auto repair in the south Orange County area, you may rely on Tom Glossop (the manager) and his Firestone team (Chris, etc.) at 24421 Rockfield Blvd, Lake Forrest, CA 92630 (off of the 5 freeway at El Toro offramp). Brought my daughter's VW Jetta in today for a repair after an immensely disappointing experience at the Firestone location on Santa Monica Blvd in West LA (10785 Santa Monica Blvd Los Angeles, CA 90025), near where she was attending college. The Santa Monica Blvd Firestone was, in my view, incompetent and corrupt, exhibited poor management, and took advantage of my daughter's naiveté concerning her car. We were charged $800 for a service repair on April 8 that required a second visit on April 20. They couldn't figure out what they had done wrong and, to make matters worse, broke a window switch and appear to have surreptitiously logged a number of miles on my daughter's car without our authorization (they had the car over the weekend). Fortunately, my brother and I have been using Tom Glossop's Firestone El Toro location for over 15 years. Story short, Mr. Glossop took great care to correct the errors of the Santa Monica Firestone, while emphasizing Firestone's commitment to quality and customer loyalty. They replaced the Jetta's mass air flow sensor and have committed to repairing the automatic window switch that the Santa Monica store broke. Mr. Tom Glossop is simply one of the finest managers in car repair in my over 35 years of driving and having cars repaired. The Firestone Corporation should be proud of Tom and his team. read more

Took My Daughters' 2004 Doge Neon Car in For a Tire Change & Alignment and they Said they Would Not replace just One Tire & Had to Change all 4 Tires that cost about $500.00, so I was shocked at the cost for it & felt the need to price shop, The Next Day the Serpentine Belt Broke, which seemed a bit odd... read more

This review is for the Firestone location in Lake Forest on 24421 Rockfield Blvd. Couldn't be better! I've brought our company vehicle here, 2013 Ford Edge for service 5 different times now and I really like this place. The difference now is that the longtime manager has moved locations and they haven't missed a beat! I made an appointment for 2 tires to be replaced and a steering noise checked out. The Manager Todd was great in getting my car checked in and explaining to me the progress of my appointment. The clerk in the store Jonathan was very nice and patient. Any apprehension with the old manager moving is gone. I never had any doubts but today's appointment proved to me that Firestone knows what they're doing and have the right employees in place. I might add the manager in this location has a bit of a challenge being that the previous manager was so solid, but I was really impressed. Make an appointment if possible or get a time frame, it helps everyone involved. I'll be back. read more

For some reason every time I make an appointment on line for 9am it always puts me in at 11 ? This has happened at least three times so far. So I come in to the shop and I see Alex. He remembered my appointment situation from last time. It was about 9:45 and he said they were busy but would get to my car as soon as he could. I had oil change, complete car inspection and alignment done. I got my car back right before noon. They always take care of me here . Thanks Alex and the Firestone crew in lake Forest read more

One of my absolutely WORST Firestone experiences I've ever had. I know that this establishment is not known for top notch quality and performance, but for what had happened this evening was absolutely the worst. I came in at about 4:30pm for what was supposed to be an alignment and tire rotation. The gentleman quoted me 1 hour to be in and out which was more than needed to do the job but because they were busy, it was understandable. So I said okay and just reconfirmed with them one more time to make sure and then proceeded. 3 hours later, I was still at the shop and had my car sitting in the bay without only the tire rotation done and there apparently there was a hold up for the alignment rack because one of the trucks could only be worked on there due to it's vehicle weight. I wish they had told me earlier because I would have just went across the street to the other location. I did appreciate that the worker gave me a free oil change but even then, I said I only use Mobil 1 Full Synthetic and wanted to make sure they had it in stock. The worker said "yeah that's fine," so I proceeded. I took a phone call outside and noticed they were about to throw in Kendall Full Synthetic which was NOT what I asked for and I notified the attendant. The worker responded, "Oh I thought you were just telling me a story about your oil change, I'm sorry. I'll order you Mobil 1 Synthetic but it will be another 45 minutes for it to arrive." I was just astonished at how much confusion and lack of communication they have at this location. Firestone at Lake Forest... Never again. read more

On our trip the car got screw in the tire, we called and set up appointment for replacment tire the next morning. Since the tires were still under warranty, we paid few dollars and in a very short amount of time we were on the road again. Great service! read more

Superior care of my Nissan Rogue. There was a grinding sound in the rear passenger side. They quickly & accurately identified the problem. They were able to get all the parts & repair my vehicle efficiently. Great staff that communicates well & cares about what happens to your vehicle. Good job guys. read more

They don't even rotate the tires or check the brakes. Only come here if you know what you need. They will rip you off if you don't know what your car needs. My favorite place because I know what to expect. read more

Great service. Sam was very helpful and helped me understand all the work done and walked me thru the invoice. He stayed late for my car and he looked genuinely happy to help me. read more