I want to thank Ryan Taylor for his kindness with helping today when I came in last minute with an issue. He was so thoughtful and helpful. Because of this, I will continue to do business with Firestone. read more

I brought my car in because I had 1 new firestone tire for a replacement for a flat i got going to S.F. I got back and wanted matching tires. I brought in to firestone. I told him i just wanted 3 tires thats it and dropped it off. I go to pick it up and i believe it was Ted didn't want to give me a paper receipt wanted to email it to me. The price seemed high and i again ask him if its just the 3 tires and he says yes. I pay and again tell him i need a invoice. He prints it out and i see a hazard protection for over a 100 bucks. I tell him i didn't ask for this and he told me that i had to decline it before i pay. How do a decline something that he hide from me?? Then he became really rude because i wanted a refund. I drive this car about twice a week to S.F. for my daughter's cancer treatment. That 100 bucks i could use for gas and parking and they stole it from me. Do not go here they are thiefs and liars. Scum. read more

Conveniently located off of Lincoln Blvd. Definitely schedule an appointment before you get work done. This location is pretty popular. Folks here are really nice and I often come to get my oil changed here since it's a great location and they give you a time window when the car is available to be picked up. Waiting area is also roomy and has a TV. read more

Would not go back here ever again. This place was a real disappointment. I came to get new tires after one of mine was punctured in an accident. They didn't tell me until the service was done that the rims they put the new tires on were bent. My car is virtually underivable. They also added hidden fees and services into an invoice that they never showed me until after I paid. I felt taken advantage of and the guy (a larger guy I think his name was Tim) was short and rude throughout my time working with him. I am very disappointed with Firestone and will not be returning. read more

The staff here are warm and welcoming, and they work hard to meet your needs. They have stood behind their lifelong alignment contract, and they are really friendly when you stop by for free air. My only less-than-great experience was when I took in my nearly new tire for a nail removal/repair. I was told the nail was too close to the tire wall, so I would need a new tire that was hard to find and would have to be shipped for an extra $100. I ended up going to Big O, which had my tire in stock, only to find out that they could repair it for free. It's possible the extra safety standards at Firestone are necessary, but I think they are corporate's way of selling more tires. That said, I really like the local people and will continue to go there for alignments and other services. read more

We are so happy we the service. We live in San Francisco got a flat tire. When they found out we need to drive 2hrs going back home they took care of us as quick as they can. Super Happy and above and beyond our expectations. Thank you Dave and Marcos. read more

Firestone Complete Auto Care - Auto Repair Near Me - Lincoln, California

My girlfriend had been using this location for several years because they talk to you nicely when you are in doing business with them but don't be fooled. I caught them improperly torquing our lug nuts down last week when I had to do a wheel repair myself. After torquing down the nuts on the wheel I was working on I checked the others and found some lug nuts on 2 of the 3 remaining wheels loose. Prior this this I found they failed to check the air filter during repeated oil changes. I found it filthy, black, and even had particles of leaves in it. They used the excuse that an inspection during an oil change has to be requested. I've never heard of this from any good shop. Before this, they failed to visually inspect our cabin air filter but recommended my girlfriend replace it even though it was brand new. They obviously don't mind taking advantage of unsuspecting women. We will never use this location again. Don't be fooled with their friendly customer service because they might act nice but they are con-artists, totally incompetent, or both. read more

Podría mejorar el cobro k hacen solo x revisar y dar un diagnóstico el precio es muy alto para los q no ganamos para pagar eso

My husband Robert and I have been bringing our cars here for maintenance for about 6 years now . The lobby area is very clean and organized everyone is super friendly and nice . We been working and communicating with Tim and he is very knowledgeable and very helpful. I only trust my cars here and I will continue to bring them here . This location is very convenient and near my home the prices are very reasonable. Tim always calls us and is very transparent about the problem and the prices before he proceeds with the service. Overall we will definitely continue bringing our cars here . read more

See all

Arrived at 1:45 for a 2pm tire rotation. Checked-in by Raiz and waited in the comfortably air-conditioned waiting lounge. The car was done by 2:35. For $22.12 , it was way less than the dealership or Costco. read more

See all

Tim is always great and so helpful! Have been going here for years and have never had a problem.

Wanted to do a $10 car care package which is really just a tire rotation with something added called Electronic Battery Analysis. I was told I could not because the car is an EV. But we can do the tire rotation for $24. So I say "Why can't you do the $10 tire rotation and leave off the test?" "Sir, you're not listening your car is an EV" So what?!?!?!?! read more

I have done business with this Firestone location on several occasions (new tires, etc.). My experience has always been positive - e.g. speed, price, outcome & overall customer service. They also are great with a quick tire pressure check and adjustment. The service is fast, free and I have always been treated with professional courtesy. I am particularly impressed with Ryan. read more

Firestone Complete Auto Care - Auto Repair Near Me - Lincoln, California

See all

One star is generous. I took my vehicle in for an oil change, wiper blade replacement and a battery check. I now have an oil leak, my driver side windshield wiper flew off on the freeway and I have a different battery but I am having it checked to see if it is good. I called Firestone to let them know of these issues and they said they cannot look at them until after the holidays, that would be a week and a half after the work/damage was done. I will NEVER do business with Firestone again and will not recommend them to anyone. Consumer beware!!! read more

My poor car had issues and Tim and the crew did excellent service. Very detailed in the explanation. I will continue to go here for all my vehicles needs. My car drives great. Thank you. read more

Didn't make it in after talking to the a hole that told me when I called to hold on and then just hung up on me! Called him back and he was a rude s o b! Would not ever go to that crappy place! Fire the ass!!!! read more

Great friendly service and quick turn around. I had a flat tire due to a plug that went bad from another flat. I was able to get my car serviced same day. These guys are great! read more

Great service was good and the repair was done quickly and correctly. we. We're peased! We will bb back next time it is needed..

Ted was SO helpful. My first visit was March 7 for an oil change, tire rotation and balance, and complete brake inspection. Ted helped me apply available coupons and offers. A real value. The whole staff was so professional and friendly. read more

Wish I could give negative stars. 1. Went for an oil change, got home and discovered they had broken off the hood release lever, when I called, they denied it, then the manager said a new one was like $120 but he would waive the labor charge. Been using pliers ever since. 2. Daughter brought her car in a new tire, afterwards I discovered there was only 3 lug nuts on it and they let her drive off like that!! Avoid them at all costs. read more

I had the worst customer service at this facilty today. Yesterday I phoned to make an appointment to have an oil change on my vehicle. The Customer Service Rep(CSR) advised that they were very busy but could fit me in that day if I left the vehicle with them for the day. I mentioned to him that I could not leave it for the day but I could drop it off for the service the following day and leave it with them for service. The CSR agreed and advised me to drop it off the following morning. I drove to the facility, after rallying my wife to follow me to the store for a ride home. I arrived at the shop at 9 am to drop off the vehicle. When I arrived, the CSR told me that they were no longer accepting drop offs. I explained to him that I had spoke with a CSR the prior day and they had told me to drop off the car. The CSR said that it didn't matter and they could not service the vehicle. Am I upset, just a little but I'm sure that I can find another service facility that will take my money read more

Terrible customer service. They are always in a rush and "going to be a while" There's an African American who is always so rude. I was forced to go there due to it being the only shop open on Sunday and they didn't even rebalance my tires after fixing. I will NEVER go back. Ever. Surprised they stay in business. read more

I had a low tire pressure alert just as I had loaded all three of my kids in the van to go to dance class and my husband had left town for the week! In a panic I arrived at the Firestone and James was so helpful. He took the time to explain how to fill the tires and showed me where to locate the sticker indicating how many pounds per tire. He discovered I had a nail in the tire. Filled it up and told me to come back after I was done taking my kids to dance class. I arrived less than 1 hour before closing and they still got my car in right away, stayed late, and couldn't have been more helpful and friendly. I will definitely return and let all my friends and family know about my great experience! read more

Shitty place took advantage of my mother in law. She had a nail in one of her tires she bought back in December mind you she never drives only to club house and she picked up a nail. They told her she needs to repace all four tires since it's all wheel drive so they bought all four tires but they told they guy at front 3 times that we wanted to keep the other three tire that were pretty much brand new. We get the car home at about 5:30 got home and realize they were not in there called over to Firestone at 5:50 (right before they closed ) and they said that they're not open on 4th so come back over on Friday and they will give them back. May have forgot about putting in car. What do you know we go over there early this morning and surprise they can't find the tires. Laying out there teeth saying. Someone can can picked them up already. Sorry yesterday was a holiday. I highly doubt they got picked up. I bet they resold them to someone Liars here Horrible people to take advantage of an elderly lady that could have used those tires on her other veh that is not awd. That those tires fit DO NOT GO HERE. ! ! ! ! read more

Would not recommend going here. I don't know why they decided to put someone up front with such terrible customer service. I've tried to go in twice and each time it's the same guy with an attitude. You can clearly tell he doesn't want to be there and treats every customer as if they are a burden to him. If you are willing to put up with long wait times and rude service then stop in for a visit. Other Firestone locations are usually friendly and welcoming, but this location has always had terrible customer service. read more

My Husband dropped off his truck at 7:15 am for warranty tire replacement/repair was told it would be ready by 1:30pm .He got a ride to pick up the truck after work .no word all day from store and truck was not even touched during any of this time when he arrived after 1:30 pm. I would rate it a negative 5 stars experience!! read more

Tried my starter over and over again until they bent my valves, not realizing the belt had snapped. Then they almost ran over a guy in the parking lot and told him to suck it up. Not a good place. read more

Update Back to one star.. On my previous review I explained how my entire weekend was ruined due to having to drive out of town back to Firestone on a Saturday & Sunday due to the inability to align my car. After 5 attempts, it was 5pm on Sunday, weekend gone. I was told by 2 employees that I'd have a $100 credit for the trouble that could be applied to my next service. So I called last week to see if it could be applied to a battery replacement. *No one knew what I was talking about*, naturally... They suddenly forgot the ordeal & the credit I was promised by manager (tall guy who kept apologizing after every failed alignment). Of course.................................... I don't appreciate the incompetence, the hassle & being lied to. I took my business elsewhere for the battery replacement. Id never had a problem in the past. Very different story now- beware of inexperienced staff & shoddy business practice. read more

We have taken our cars to Firestone for the last 10 years. They are always helpful and friendly. Yes, they have been stressed when busy, but I find them to be honest and that's what matters to our family. read more

Posting for my husband Don't go here. I was told it was an hour wait to have my spare put on. When a hour was up they said I could leave my trailer there and they could do it in the morning. We run a small business and had appts to get to. They still had an hour left of the business day when they said this. A simple repair that would have taken 10mins. So tired of how businesses just don't care about customer service anymore. We went up the street to tires direct and even though they were busy they listened to my needs and got me in right away. It took 1 person 5 minutes to change my tire. I don't understand why Firestone could t provide better service. read more

I called this shop on 8/27 only to be told " I can't help you I'm solo. I will call you back later today." With an annoyed tone. I never received a call back. I called back on 8/28 only to have someone pick up and blurt out "Firestone please hold." Then quickly put me on hold. I understand being busy but the lack of follow up and annoyed tones on both calls were unnecessary. Looking for auto repair services is stressful enough. read more

I went to Firestone today to have a tire fixed. She warned me in advance that if they couldn't fix the tire I would have to replace all 4 tires since it is an all wheel drive. When she called me back later she told me that they couldn't fix it and I would need to buy new tires, surprise, surprise. I took my car and went to Les Schwab and they fixed it in about 15 minutes for free. They told me it was a small screw piece and it was an easy fix. To the employee, sorry I missed out on your commission. read more

We have been bringing our vehicles her for many years now. The service is good and the service technicians always explain what they are doing and if they recommend any additional services. they also do not pressure us if we want to wait on a recommended service the next time we come in. Gam helped us with our last service on Friday March 22. He was professional, courteous and helpful. The prices are fair and competitive. No service is performed without prior authorization. This location is convenient and easy to get to and we usually can get an appointment fairly quickly. Highly recommend this Firestone. read more

This sucks.. because really trusted these guys.. and their prices were higher than others.. I got my tires here, so I gave them the benefit of the doubt. I used to have my oil change somewhere else, but they really take care of me here. I came here for my oil change knowing I would leave with suggestions of improvements. After my oil change, while driving, my car filled with fumes, like exhaust fumes. I called them and let them know that it was overwhelming and they said they wouldn't have done anything for it to do that. I said "it didn't did this before." They advised me to bring it back. When I got home, I popped up the hood and found out why.. THEY DIDN'T PUT THE OIL CAP BACK ON. So I called again to let them know. They did suggest I drive out back, but after oil already covered everything under the hood, I didn't want to drive it anymore. They did tell me to bring it at my convenience so they could check over my car, clean it and give me a refund. When I finally brought it back, the store manager Tim, got me in right away, put on my profile that a mechanic forgot to put on the oil cap, refunded my money(and refunded an oil cap I bought) and sent me on my way. I am happy with the service they gave me, Although you guys really messed up, but Firestone acknowledged the mistake they had made and wanted to make it better. Thank you for your honesty... it really means the world to your customers read more

I recently took my truck here. They diagnosed my truck problem. Called me and gave me a honest and reasonable quote on repairs. The Manager was friendly and professional. i agreed to the work. Truck needed a brake job. It runs great after repair. This Lincoln business is good. I will be taking my family vehicles here from now on. He took my truck in on a very busy weekend. Really appreciated this. Thank you. Albert read more

Since I had my flat fixed late one day, had them do my radiator replacement...thought I would gom by today and get a quote for front brakes and shocks all around. went in, new people at the computers, was hoping to find the manager(a lady) as she was very informative and knowledgeable. Not there. So I waited while gentleman took care od a customer, then he went into the shop and was gone. another guy was training someone, after about 10 minutes another guy came in and was waited on by the trainer. I waitred another 5 minutes or so and walked around and then left. Guess they have enough business they don't need mine anymore. read more

Spent $941 one week ago so far two valve stems are leaking air, in my opinion, they should have offered me some type of resolution. read more

Hands down worst tire shop to deal with. Made a call and was told to be there before 4 to get tires replaced. Once I got there they asked if I had an appointment. Told them the story. Manger said he remembered the call. And still no service. Waste of time. read more

If your going to have your tires rotated make sure that you take pictures of your wheels before they start working on them. I'm pretty sure that I had all the covers on my lug nuts. They called me after the work was done to let me know one of the covers was missing. Why didn't they call me before the started working on the tire? This way I would have known for sure if it was my fault. They would not claim responsibility that possibility while they worked on my tire they lost it! It is a big lesson learned that from now on I will take pictures of all my wheels. Just beware!!! read more

Firestone Complete Auto Care - Take a picture of your tires before they work on them. - Auto Repair Near Me - Lincoln, California

Customer service is exceptional; greeted upon arrival and was updated on status as I was being checked in. Tim & the early morning crew were exceptional. Highly recommend. read more