This was a terrible appointment from the beginning. 1) I was originally told it would take 4 hours for them to replace 2 tires (I got there at 8am and was the only person there, and I had an appointment). When I asked if that was really the case, I was then told it would be 1 hour for them to replace the tires. 2) After 1 hour, I was told they only had 1 tire in stock and now had to go searching another store's inventory for another tire, which would make it be another 1.5-2 hours. Why didn't they know which tires they had in stock before they started taking tires off my car and replacing them? I then had to wait 2 more hours for them to complete the work. 3) 5 minutes after driving away, the "tire pressure low" light came on in my car, forcing me to return to them. They had no idea why this was the case and just said I needed to calibrate the car settings. They couldn't figure out how to do this. They also did not check the tire pressure to make sure it was accurate. 4) That evening, 10 minutes into my drive, the "tire pressure low" light came on once again. I called the store and they basically told me I was wrong and all I had to do was calibrate the settings again, and that the tires were full (but keep in mind they had not checked to see if this was the case). They acted like they were doing me a favor by telling me I could bring my car in the next morning to see whether the tires were full. Wouldn't they HAVE to do this? Why are you doing me a favor when obviously you didn't do the job correctly? 5) I ended up bringing the car to another tire shop, who did have to fill the tires with more air -- they had not been properly filled. I would NEVER recommend this store and will never return. I am extremely unhappy with this level of service and the overall experience. read more

I'm begrudgingly giving Firestone 1 star, but would give zero stars if I could. I called at 8:21am on Tuesday, 1/21, to set up an appointment for a tire rotation and auto inspection for that evening. The employee I spoke with assured me that they'd be able to complete the service that same day, but that I might need to come back if they found any issues. Totally fine by me, since the only issue my car had was 2 nearly flat tires, which would be resolved during the tire rotation. He set my appointment for 5:30pm on Tues, 1/21. I arrived at Firestone at 5:25pm to drop off my car. The receptionist told me they'd need to keep it until 7pm but would try to finish it sooner. Seemed odd because I had made an appointment, but I needed the service so I agreed. I told her I was going to leave and go get a bite to eat, since I hadn't anticipated a 30 to 45-min appointment to take 1.5 hours. She said it would cost about $21 and that she would email or call when my car was ready. I signed papers, left my keys with her, and then walked to a nearby diner and ordered food. Over 30 mins after I left Firestone, I received a call from their receptionist. She informed me that Firestone would NOT be able to complete the service that day and that I'd have to reschedule bc there was only one technician working. I don't understand how or why Firestone would 1) make a same-day appointment towards the end of the work day if only one technician was available, 2) take my car if there was only one technician working and other jobs were being handled, and 3) WAIT OVER THIRTY MINUTES AFTER I LEFT to go eat dinner to tell me my car would not be serviced that day. BY 6pm, NO OTHER CAR SHOP WAS OPEN AND ABLE TO PROVIDE THAT SERVICE. Had they told me at 8:21am when I called to make the appt that it wouldn't be possible to service my car that day, I could have taken it to any of the many, MANY other car shops in the area. Instead, I had to commute 60 miles round trip to my job the next day on two nearly flat tires. After work the next day, I took my car to a family-owned repair shop AND GUESS WHAT. The small, family-owned business serviced my vehicle THAT SAME DAY, with excellent customer service, and charged me NOTHING. That's 100% less than what Firestone charged me, and with 100% more results. To make matters worse, Firestone has been spamming my phone and voicemail the past week, asking me to schedule another appointment with them. If they think I've driven a car with 2 nearly flat tires for the past week bc I've been waiting to take it back to Firestone, then they are DELUSIONAL. I will never, EVER take a vehicle to Firestone and will adamantly recommend others take their business elsewhere, particularly to support mom and pop shops with better customer service and better communication between their office and their service technicians. Firestone's level of incompetence based on my experience is still MIND BOGGLING to me. Tire rotations and vehicle safety inspections are routine services in the scope of their business, and they inexplicably failed so miserably. read more

I am grateful for Travis and his team. Over the last six months I have to come by his shop 4 times (needed oil topped off, nails removed from tires and patched) and each time they have treated me with kindness, they communicate very well and take the time to answer my questions. So awesome that they are in the neighborhood! read more

Friendly and efficient service from Bryce today. He was able to squeeze me in at 3:30 for four new tires and had me out before 5:00.

Had a bad experience... I had an appt for 2pm on an Saturday they called me early to take my car at 12:30pm so they can get a head start after 5 hours of taking my car I called them to check the status they told me that it be ready at 6pm. When I got there my car was not ready all 4 tires where still off and they still had to do an alignment after 40 minutes of waiting I asked how long it was going to take and they said they didn't know because he was working on two cars at the same time...keep in mind the owner of the other car was not there. So why work on that car when I'm waiting for my car... Didn't end up leaving there until 730pm. 1 hr and half after it was suppose to be ready ...They need to prioritize there task spend $630 to have a bad service is not good. WONT GO BACK THERE AGAIN!!!!! read more

These guys are really honest and very nice. They always treat me very well, going the extra mile. They never try to scam me & in fact they go way out of their way to help me get things covered by my warranty. Every person I have worked with from this shop is friendly and tries their best to work with my schedule. Michaels great customer service today prompted me to write this, but really everyone is awesome there. Separately my husband has also always had a great experience here. Between the two of us we have been in here probably 10 times for various things and never a bad experience. They are very generous. I'm lucky to have to this neighborhood spot. read more

Came in today to have my ac checked they had my car in the bay and being serviced tech came and said that he found no visual leaks and recharged the system i was there maybe a hour staff were very helpful also will be back for future services read more

Had a bad experience here. Took my 2014 Prius to Firestone because though my tires were properly inflated, the low tire sensor was staying on. After 45 minutes they told me that 2 of the 4 sensors needed to be replaced. They said each was $102, and after "labor" I was $416 out the door. When I asked how could I be charged $200 for labor, he explained that there was a $48 charge to look at it, and the balance was additional labor. When I protested, he "discounted" me to $371. Though annoyed, I asked how long would it take to fix, he said "at least a couple of hours as I have to order the parts". I left. Took it to West Coast Tire in Westwood where they did not charge me anything to look at it, but said all 4 sensors needed to be replaced (3 were out and the 4th was dying) . The total out the door for all 4? $402. Their labor cost was built in to the price. So basically the same charge as Firestone but for all 4 sensors vs 2. Look elsewhere. read more

Came in early on A drizzly Sunday morning because a red light went on my dashboard. I happened to be in the area and they were open. Bryce the manager was courteous, professional, and had CJ check my tires immediately although they were busy. CJ showed me the nail in my tire and pulled it out. Lucky no damage. Put air in my tires and wished me well. Great guys, honest and I was lucky they were open ! read more

Charlie, Bryce, and Cesar are very nice, and friendly, and they listen to my complaint and take care of me every time. And my mechanic Jeff is awesome!! He's very friendly and very knowledgeable about cars and can tell me what's wrong with it by me just discrbing what's going on I wouldn't go nowhere else because these guys always take care of me and I highly highly!!! recommend them to everyone they are the best!!!!! Heather H. read more

I just picked up my car from the airport, and my one tire was very low. I went in an hour before closing, and they said they had two cars ahead of me and couldn't look at it. I told the guy I didn't feel comfortable driving the car with my kid in the back. They prioritized going home on time rather than our safety. I went to American Tire Depot, get a better price, and they had me out in 30 minutes. Don't go to those lazy guys at Firestone in MB. read more

Car battery was on the fritz. I initially came here out of convenience because I just dropped my wife and son at a toddler class across the street. I lucked out! Bryce was extremely fast and helpful. He came out to my car immediately, was super friendly and, although he was helping several other customers and coordinating with other employees, I felt completelt taken care of. I was in and out before the toddler class was over! Added bonus, he reassured me that I'd have no issue driving the fam down to Laguna for the weekend (leaving in a few hours). Great experience. read more

I have been a Firestone Customer for almost 2 decades, this particular location for about 10 years. Since the new management switch about 2 years ago, I feel I have been nothing but duped and taken advantage of as a woman and will no longer patronize. I have the lifetime brakes, wheel alignment, tire balance/rotation and when I come on for those things (all which are free except brakes I pay for labor), there is always something miraculously wrong with my car that cost at minimum $400 although there were no issues prior to me coming in. Last year so they said, I needed 3 new tires and it was best to get a whole new set. They suggested the Firestone tire that was comprable to the ones I had on my car. I HATE these tires, it has been nothing but a bumpy ride since I've had them on my car. For over $500 this should not be the case. Also, whatever other service they said I needed was another $600 and my car shut off 2 days later with me and my kid stranded. They towed the car and claimed it was a defective part they had to replace. Oh and yeah when I first picked my car up I didn't notice until I got home my hubcaps on the passenger side where missing. Last week, I take the car in for routine maintenance and only one time while I was at the light the car just turned off, but it turned right back on with no problem. No maintenance light was on and at the end of the day they said they "THINK" it may have been the brake light switch that they charged me $142 for & $65 on labor. I looked this part up and the exact same one they showed me is only $40 at most, so why the 250% markup? Now my car runs like crap and I have all those other issues that did not exist before I took my car in and AGAIN my hubcap is missing from my car. They told me I need to drive the car 500 miles before they can see what is really wrong with it. So the want me to keep paying for guesswork??? Now the car accelerates slow so I'm petrified to switch lanes and scared to get hit and it jerks now and a whole bunch of other mess. NONE of this was going on before they touched my car and the way it switched off the one time at the light is the same way it switched off after they charged me $600 for a faulty party last time. I've been taken down this road before by an unscrupulous car repair shop taking advantage of me as a woman and running me through the ringer trying to get all my money and keep me coming in, but not this time I will NOT be a victim. They charged me for battery corrosion package which I did not request and don't need because I bought the battery from AAA last year. I'll be writing the BBB as well and the CA Dept of Consumer Services. read more

Bryce was so courteous and helpful. He was very professional and competent. Gilbert installed my tires safely and in a timely manner. I would absolutely recommend this store. read more

Came to this place thinking I can get some services done. Unfortunately that was not the case. The manager is VERY RUDE AND UNPROFESSIONAL. He has a very bad attitude and is disrespectful. His customer service skills need to improve. Please RETRAIN this manager on customer service he needs it. read more

I came here a few months ago with a nail in two separate tires. One tire had to be replaced because the nail was located on the side wall. They were quick to help me out & find an exact match to the 3 other tires & had me in & out pretty quickly. Fast forward to a few months later. I took my car in to the dealership, where they discovered that this new tire also had a nail in it. The next day, I took my car back in to Firestone & let them know what happened. They were very busy, even turning away walk ins for oil changes, but they were able to squeeze me in & fix the tire for me that day. They definitely went above & beyond to help me out & I would recommend them to anyone. I will 100% be back here the next time I need something. Thanks Mike & Sam! read more

The customer service I received by Bryce was incredible! He is a master in the office juggling so much and making things happen. It was such a great experience thanks to Bryce! read more

I never thought I would give a car repair shop 5 stars, but this place deserves it! Whenever I have any car problems I always take my car to David at Firestone. David is always honest, friendly, and willing to help. One time I scratched the bottom of my car really bad while going over a huge bump and I noticed some liquid dripping from the car. I called David immediately and he told me to bring it over right away to have it checked out. I brought my car over, David and his team quickly looked at my car and determined that everything was fine and that the dripping liquid was just moisture from the A/C. I was in and out within 10 minutes with my mind at ease. It's always good to have a trustworthy mechanic/auto repair shop and thanks to David, I finally found one! read more

Firestone saved my car today! I originally went to Jiffy lube down the street to get a headlight changed and my AC recharged. Jiffy was able to change my lightbulb but when they tried to recharge my AC, my car started smoking, shaking, and grinding whenever the AC was turned on! They said they couldn't fix my issue and suggested that I head to Firestone for service. I went to Firestone and the staff there immediately checked out my car even though the shop was full of cars. They made me feel welcome and listened to all my concerns. I explained the smoking and shaking my car was experiencing so Jeff suggested an AC diagnostic and nothing more. After Gilbert ran the AC diagnostic, he showed me the results on the machine- Jiffy had put 31oz of Freon in my car instead of the recommended 16oz! So the compressor was working overtime and that is why my car was smoking and shaking! Gilbert assured me that my car would be fine now that he fixed the Freon levels. My car was finally cool and the ride was now smooth again! While there, I was also greeted by Bryce and Sam who answered my multitude of questions with patience and professionalism. They were honest about my car's issues and did not once try to upsell me or add on any extra fees. I can see why this shop stays busy and why the lot is full of cars even on Monday morning. Don't hesitate to come here, their service is efficient and exceptional! I have found my go-to car shop in Southbay! read more

They fixed my A/C and let me tell you they were great now is cold and I feel awesome no more sauna for me they could keep the grease far from the car but no big and they did a oil change too no complaints neither so I highly recommend this location and thank you so much to fix my truck and to care about the stuff I had in the back really appreciate it!!!!! The price is the same if you go to a bad mechanic and never fixed always something and some money. Don't waste your time in other place is not worth it read more

Great service today and over the years. Inspection found that I needed new brakes ASAP. They scrambled to get the part and get me in and out so I could make it to an important meeting in the late afternoon. Bryce and team are awsesome. read more

You can probably trust them with tires and all things, tires. However, I would not trust them again with anything else. I asked them to change the taillight on my Mini Cooper. The tail light went out after a month or so. I came back and they fixed it but after that, I could not open the trunk and the top would not come down. I came back a THIRD time for the tail light and they called the Mini mechanic next door to get the trunk to open and get the top to come back down. The light telling me that the trunk is open is still on and they do not have the experience to be able to fix it. Ergo, I NOW have to go to a Mini specialist --- FOUR trips just to get my tail light properly fixed. Insult to injury, the assistant manager or whomever, David, acted as though the situation was SOMEHOW my fault and did not apologize, etc. even though "the proof is in the pudding," i.e. by the fact that he had to call the Mini mechanic next door to figure out what was wrong and told me that they routinely feed the guy for helping them out on the Mini and foreign cars. Hmm... read more

i've been having an issue with my ac putting out this sour/musty smell since march and i took it to a different shop two times and they never solved it. they said they checked everything and did two different solutions but it didn't work. they said i was probably running the ac too high and not turning it off before parking so the condensation built up (basically it was my fault). they also claimed they never smelt anything. i honestly thought i was gonna have to live with the smell but then i brought it in here and they did an ACTUAL THOROUGH CHECK. apparently, there was a whole part where a rodent had been peeing and pooping and the first auto shop never caught it so i've been smelling rodent pee and poop for 7 months. they were able to clean everything out and now there is no smell at all. i almost cried when they called and told me the good news. i will be coming here for any issue or basic needs i have for my car! read more

GENERAL MAINTENANCE: I've been here several times for general maintenance and they know how to do an oil change. That's just great. You know who also knows how to do an oil change? My mom. REPAIR SERVICES: I don't trust them. I went in there to get my car diagnosed for some fluid leaking and some idle vibration, and when they quoted me over 1K I obviously decided to pass since I can fix the same thing with ebay parts for less than $100. Funny thing was, I got my car, hopped on the 405 and my car stalled. I was pretty scared and very luckily managed to start my car again and pull it to a safe area. I opened up the hood, and they had disconnected pieces from the throttle body/ air intake and hadn't even bothered to put it back together. This tells me that this place has a serious lack of quality. I realize they're on the group pay scale, but this is no excuse to not complete your tasks. Another time, they forgot to put my hubcap on my car after changing a wheel. I would like my car with the same number of parts as when I came in please? General parts replacements are sometimes intelligent moves for your car when it's getting old. For instance, I would replace the water pump every time the timing belt is replaced because water pump failures end up costing a heck of a lot of money because you have to take the timing belt off. My gripe is with this place recommening unnecessary services. They recommended a $100 fuel injector cleaner that's basically a liquid detergent they put in your gas tank. Don't ever get junk like this. It does nothing. COST: Higher than average. Along side this, they use expensive parts. This doesn't mean they use quality parts- it means they tag along a nice premium on the original part cost so that it's always 200% of what you would pay if you got it yourself. read more

I went in on 10/2 to purchase and install new windshield wipers. I tried it out by just spraying water and it worked fine. Today is the first time I used it during driving in the rain.....within 10 min of driving, after getting on the freeway one of the wiper flew off. The worst is that it's the one on the drivers side. I had to drive 30 more min to get home. It was definitely a very scary drive. read more

Michael took great care of me today for an oil change and tire rotation on my firestone purchased tires. Was able to use a coupon from their website for a great deal. Get there bright and early... I was there when they opened at 7am and was out within the hour. I'll def be back! read more

Decided to take my Honda Passport here for a major service. Thought I'd save some money by going here instead of the Honda dealer. That was a mistake. I started having transmission problems a few weeks after I performed the service. Turns out Firestone didn't put the bolt for the transmission back on properly and there was a leak. My Honda dealer ended up replacing the transmission fluid and replacing the bolt and washer. read more

Usually this is my go to place to get work done but today they were so bad I'll never come back. I had an appointment at noon and when we dropped or car off we were told it would be done by 1:45.. We called at 2:20 and they hadn't even started... They called us at 3:20 saying not only had they still not started but but much more was needed to be done... We informed them we were not looking to have so much done just brake pads and an oil change... What was the point of making an appointment for noon? Also don't try make me do a buch of extra stuff I don't want to do... I'm really disappointed... I live far from this location and have been sitting around all day for nothing and my car prob won't even be done today now... I'll be looking for a new car mechanic place now. read more

Great local place to go. I had a slow leak and dropped in right after lunch. Was quickly fixed and out. read more

Fantastic honest service and car care. The whole staff does a great job. Very fast and efficient with any minor or major work on my sons Jeep. Prices are reasonable. read more

I went here because I had a nail in my tire. I needed it pulled out and the tire plugged. The guy here tried to tell me that couldn't be done. So he suggested I buy a new set of tires for $300. I didn't believe him so I left, went to another tire repair place, and they plugged the tire for $20. It has worked perfectly ever since. read more

They take advantage, try to sell you more then you need...... I found out the hard way. They suck. I'll NEVER use them again. Not that this matters, but they're not even that friendly or nice either.... Never again. read more

In reading other reviews, I am amazed at what good & bad service is offered here. Thankfully, I fall under the "good" service category, so my review will reflect that. These guys were quick and honest with a tire patch. Here's my quick story-- Driving around with my friend, the tire pressure indicator came on so we went to the nearest gas station. We saw a chunk of metal in the tire tread, so we found the closest tire shop around to get it taken care of. (This was around 6-6:30pm, so not a lot of places were open.) The guy at Firestone said that even though it's in the tread, it's pretty large so a patch may not fix the leak, but he will try. We left to get some dinner while they fixed it; it took about 20 minutes and we ended up getting there a little after their official closing time (7pm). They weren't super happy that we returned late (I think we ended up getting back 5-10 min after 7) and I don't really blame them for that. In the end, the tire was patched for $30 and all is well. read more

I made an appointment to get my alignment done. The store is very clean and the staff was very helpful. There is a little sitting area with a TV and free WiFi (didn't use it myself) I was in and out in 30 minutes. read more

Firestone Complete Auto Care - The view walking in - Tires Near Me - Manhattan Beach, California

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Pretty disappointing. When I brought my car in for a oil change, which i scheduled an appointment for, I told the guy that I was on a time crunch and he assured me it would take less than an hour. After an hour and a half, he told me that it took longer due to the car that I had and the sensor that took 20 mins to reset. (He knew what car I brought in when he told me it would take less than an hour) When I finally got on the road, the sensor was not even reset and it is still me I need a oil change! But I did witness all the technicians having donuts and tamales. read more

A few months ago I visited the Firestone in Santa Monica for a flat and had an awful experience, but I purchased insurance on my new tires at the time. This week I got a flat tire and also needed an oil change. Instead of returning to Santa Monica I drove a little further to this one, and it was 100% worth it. Bryce was so nice, helpful, and fast. If you considering visiting this location and Santa Monica's Firestone, go to this one. read more

One amazing place! I've been here quite a few times over the past few years, always great and fast service. But today was even better: I had a screw in my Toyota tire, went to the dealership, they said I had to replace it, $360 for a new tire. Went across the road to Firestone: 15 min, the tire is patched, $19 - which the manager said "was on him"! Thank you, guys! read more

If you need work done on your car in MB, Firestone is the place to go! The store manager and mechanics are friendly, no BS, and honest. Today I went to get my A/C fixed and most other places in the South Bay were over charging by at least $50-$100. Firestone checked out the rest of my car and fixed the A/C. Gilbert the mechanic who worked on my car explained what he checked out on my car and was honest with me about what I needed and what I didn't need. Gilbert and the team at this Firestone location are the best and I'm thankful for the work they do in the South bay! read more

BRYCE IS THE MAN! I went in to get a second opinion on something I over heard from another shop and expressed my concerns. Bryce gave me his honest opinion and did not try to upsell anything. Essentially Bryce saved me from doing something unnecessary to my vehicle! I ended up getting 4 tires and left feeling safe driving my car and happy I came here. read more

I came rolling into Firestone with my tire leaking out it's last puffs of compressed air before riding the rims. Luckily Firestone is conveniently located right on PCH in Manhattan Beach. My tires were too bald to save, so I had to buy a new set. No appointment or reservation, but the guys at Firestone helped me find two new reasonably priced tires ($89 each), and installed them within an hour. No only that but I walked over to the Manhattan Village shopping mall and the guys at Firestone called me when the service was done. No need to sit in a stuffy waiting area watching Springer. Total price for 2 tires + installation and balance was ~$250 bucks. Probably could have found cheaper somewhere else, but it was an emergency, and $89 per tire seems pretty reasonable to me. read more