Total scam they didn't do most of what they sayed they did and over charged like crazy

they are fast friendly and knowledgeable very good job team I recommend them. They help you with many options for getting work taken care of on your car read more

Technicians don't know what they're talking about. Tried to tell me my stock vehicle had a lift on the rear leaf springs that they put on two years ago. Awful customer service and very inexperienced technicians would never recommend anybody. read more

Fast, trustworthy, and excellent service! Robert was very helpful. Got me in and out quickly when he knew we were from out of town and needed to get on the road. read more

Excellent customer service. The oil cap cracked when removed for my oil change, they drove to get me another one and I was not charged for it. read more

I made an appointment just for a simple battery test and possible engine diagnostic. I was told I would get a call in an hour. I explained that this is the only car we have and I have a 1 year old with me. After an hour and a half, I called to get an update and was told they haven't even started on my car. I explained again I have a child with me and that's why I made an appointment. I was given nothing except "they were working on other vehicles" THATS WHY I MADE AN APPOINTMENT. 2 and a half hours later and they have just started to test the battery read more

This location is by far the best and it is mainly because of Miguel. Best customer service EVERY time we go in. Cost for value is on point and my vehicle is always done in a timely manner. Always treated like family, not just a customer. read more

New manager this year and things are moving in a good direction. They have a digital inspection service where you get photos of any thing they fine with your vehicle. No pressure sales environment with true transparency. Customer for life. I'll definitely return. read more

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Brought my car here a few weeks ago for a simple check because my sensor kept saying my tires were low. One of the mechanics checked it, all tires were fine... no air issues. Because there was no actual work done, they did not charge me. All staff were friendly, kind, and courteous. Would come back. read more

They are the worst ever. No effort to assist after saying pull up to bay for air. If you like em it's because you received preferential treatment. They are rude here and selective of who they help. Forget these losers! Competition destroys them good time. read more

I just took our car in for a tire rotation, and we sat there for 1.5 hours even though I was told "they'd get me right in." Then, despite the fact that I just had a full inspection yesterday and my car/ tires were 100% okay, they quoted me $750 and said my car was undriveable. Honestly, our experience was very shady and I know for a fact the stuff they said isn't true because of scans we just got done for our car. Don't go here!! read more

There should be an option for zero stars because Firestone doesn't deserve a single star. I went in for new tires thanks to a Nashville pothole. While I was there, I was informed that I needed new breaks and rotors. I was specifically told that my breaks were "metal on metal," and I was quoted an additional $1,100 to fix said issues. I told the serviceman that I'd have my dad fix them, and he actually told me I might not make it to my dad. Fast forward the following weekend, my dad is setting up to replace my breaks and rotors only to realize my break pads weren't even down to the indicator line. It's at this time we learned Firestone broke three of my lug nut covers and failed to mention their mistake or replace them. I wrote to Firestone about replacing my lug nut covers and their blatant dishonesty regarding my breaks and rotors. I received a single voicemail reply from a man named "Mikey," but when I tried to call Mikey back he was unavailable and an email address could not be provided to me. I never received a call back to reconcile. I think it's safe to say Firestone is preying on the vulnerable and taking advantage of anyone they possible can. I won't even say "enter at your own risk." Instead, I'll say go somewhere else. Find another car place. Seriously. They cannot be trusted. read more

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DO NOT BRING YOUR CAR HERE. EVER. Even for an oil change because you will come out spending more than just that oil change. The people here are really good at scaring you into thinking there are issues with your car, and even try to sabotage your car. It seems like every time I get an oil change here, something sketch happens to my car within the same week. FIRST oil change - Waited for 3 hours even though I made an appointment. I even called beforehand to ask if it was busy and Miguel said it wasn't. After my 3 hour wait, they tell me that I needed my rotors changed. I said no. All of sudden when I was driving on the freeway, my left tire gave out and looked like there were slashes on it. SECOND oil change - My car seemed okay driving off the lot but the next day, which was my first day of school, and my car just died on the freeway. I couldn't even turn it on. The good thing was that they fixed the problem and my car was able to turn on. This costed my about $1000. The manager also insisted that I needed a fuel engine system cleanse and even though I kept saying no, I gave in and said ok because I thought that this would be the last thing that would help fix my car. That same day, the engine light turned back on. I came back 2-3 times for them to turn it back off and fix it, but the light kept coming back on. I gave up because I just didn't have the time to keep going back and compromising my work/school schedule just for Firestone's irresponsible mistakes. THIRD oil change - I made an appointment with the manager. Even called him the day before. I came in the shop and he said he never spoke to me on the phone even though he clearly stated his name was Matt the manager. Not to mention Steve was one of the technicians who gave me attitude, making me feel unwelcomed and stupid. I let it pass. I did not want to cause a scene. After the oil change, they said I needed a new catalytic converter which was the reason for the check engine light. He said my car's engine would turn red and basically the insides would boil if I didn't get it fixed. AND ON TOP OF THAT, when I drove my car off the parking lot I noticed that the mechanic messed with my springs/struts so my car was extremely bouncy. Every time I go over a bump on the road it feels like the wheels are going to fall off! This was the last straw. I can't even believe I even gave firestone 3 chances. As an ex-customer of firestone giving advice to future customers, please do not go here. They will bleed you dry of money because that is all they care about. They probably saw that I was a small female who didn't know much about cars, so they took advantage. I can't believe the treatment I received, especially from a well-known corporation. read more

Firestone Complete Auto Care - They recommended me ANOTHER fuel engine cleanse even though I just got one...are you guys serious?! - Auto Repair Near Me - Nashville, Tennessee

I've had the worst time trying to get my car worked on to pass emissions, everywhere I called or attempted to make appointments at said it'd be weeks until they could get to me even for a diagnostic. One place went as far to book an appointment days in advance just for me to show up to it and be told the technician had left, wouldn't be back for a week and I'd have to leave my car until then. I was about at my wit's end with searching, this firestone location was the sixth call of the day, can't tell you the relief I felt when Miguel answered the phone! He was super friendly, helpful, and got me booked for an appointment next day at 8am! Fernando called within a few hours after I dropped off my car and throughly & clearly explained the results of my diagnostic. (I know little more than how to change a flat tire as far as cars go and I greatly appreciated it!) and to top it all off they had my emissions issues fixed the same day! Highly recommend! (Also worth noting they are being precautious w/ covid-19! Lots of social distancing marks/place markings and hand sanitizer!) read more

Lengthy but accurate: The staff at the front desk is very kind and the facility is clean. However, I had an appointment for 8:00 am as they opened. I was the third person in the building and it took 1hr 50 min to get a report on a leak. I know diagnostics take time but I sat and watched my car sit in the garage with little attention. The projected price was around $65 dollars with their estimate when I dropped it off. After almost 2 hours of no update, they say it's a $100 part that needs to be replaced and that it will come out to $300+ after labor as well as another hour to get the part. Internet says the average price for this repair should be around $118 and $132 before taxes and fees. At 10:15 they say only an hour/1.5hr remaining. I leave for errands. At 11:45 I still haven't heard back, I contact the desk they say it's about ready and everything is installed. Running air through to finish. I come back to the facility. 45 more minutes Around 12:20 car is taken out of the garage for drive by mechanic. Returns 12:30. Sits in parking spot. 12:45 ready to pay Total Cost: $334 Time Spent: 4 hr 45 min Management is very kind, however I do not feel that I am getting the best price for the repair. read more

Service at firestone was great, whatever you do stay away from the resolve plan it's not a good plan it's useless and it charges you $1200 a year with no opt out so please read the contract because that's the first thing the person on the one 800 line will bring up. legal way of theft of services so stay far away from it. Useless plan ..... read more

My time was not valued. They told me it would be done 3 hours before it was actually done, while they knew I was waiting in the lobby.

PLEASE DONT TAKE YOUR CAR HERE OR RELY ON THESE PEOPLE! I scheduled an appointment at 6 for a simple plug for a slow leak. They told me they no longer accept appointments after 4pm. They close at 7! Secondly, it let me do it online. Ridiculous! Customer service (Diana) is horrible, workers are obviously lazy. I drove right up the street to a place called Tires and More and got my tire fixed for $16.43 in about 7 minutes or less with no appointment. Thanks to the horrible customer service (Diana) at Firestone for saving me time and money somewhere else! read more

Heard good things about these guys and dropped off my car to get a leaky radiator hose replaced. The estimate floored me but the guy said the parts may come in cheaper. The work was done on time and luckily enough, the parts *were* less (plus I found an online coupon) so my bill was about 20% less than I expected. After I got home I popped the hood to check the fluid level and noticed that the shop had cleaned up most of the leaked coolant that had been on top of the engine! Nice bonus. My first time here and I will use these guys again. Love that they have Sunday hours! read more

DO NOT TAKE YOUR CAR HERE. Between the horrible service and shady "help" I don't know what was worse. I took my car in for a routine oil change, and had no problems with it. The minute it left the shop it suddenly had two flat tires. I highly doubt this is coincidence considering how they treated me. The place stinks of greed and dishonesty. AVOID AVOID AVOID. read more

I love that I just moved from Texas to Nashville and Firestone knows everything about my car and its history, because I went to a Firestone at home! My service light went on a couple of days ago, but I was positive that I didn't need an oil change yet! So I went into Firestone, and they checked it - it didn't need an oil change, but they did top it off for me and told me when I should come in for my next oil change! They didn't even charge me! (Also, it's a convenient location, next to the Walmart at Nolensville and Harding!) read more

I absolutely LOVE this Firestone location. They always take such good care of me! Money is very tight for me, but they always make sure I can get what I need done at that moment. They help me prioritize emergencies over "would be nice" options. I've had a couple times that I've even gone to just get something checked out and they've done it for free. I've been going for 8 years and they treat me like the loyal customer that I am-- and that treatment keeps me loyal!! Way to go guys! read more

Great experience here. The mechanics are killer, extremely friendly, and take care of you even without having to ask for it. I will definitely be back, be sure to ask for Trey as your mechanic. Super nice guy, does great work, easy to talk with. read more

PLEASE DONT TAKE YOUR CAR HERE OR RELY ON THESE PEOPLE! I scheduled an appointment at 6 for a simple plug for a slow leak. They told me they no longer accept appointments after 4pm. They close at 7! Secondly, it let me do it online. Ridiculous! Customer service (Diana) is horrible, workers are obviously lazy. I drove right up the street to a place called Tires and More and got my tire fixed for $16.43 in about 7 minutes or less with no appointment. Thanks to the horrible customer service (Diana) at Firestone for saving me time and money somewhere else! read more

Only go to Firestone for tire maintenance. On two occasions now I have brought my car in for something simple such as a light replacement or an oil change and left with a bigger problem. I will not make the same mistake again. read more

Boooooo! We patronize a local Firestone near our home in Florida and have enjoyed excellent service. Last week we travelled to Nashville where, 700 miles from home, the Check Engine light in our Toyota Sienna came on, the engine began running rough, and there was difficulty starting. Not wanting to get stranded somewhere, we went quickly to a nearby Firestone expecting the same quality service we experienced at home. We were very disappointed. The place is immaculately clean and the staff is very friendly. But after explaining my dilemma, I felt I needed to push them to take it seriously. I waited patiently for 3+ hours, then was told, "Yeah, the mechanic thinks it's okay. When you get home, you should take it in for a diagnostic." Are you kidding me? What were YOU doing? I wanted it FIXED, not told all was fine when it obviously wasn't. At their professional, expert recommendation, however, I kept driving it and hoping it would be okay. Not the case. It ran rougher and rougher until I wised up and took it to the Toyota dealership in Cood Springs. Of course, I got there just before closing on Saturday and needed to wait until Monday morning to find out it needed new plugs and seals to the tune of $1G. Toyota treated me great, but Firestone absolutely wasted my time and could have potentially caused damage to my engine by giving me lousy, inaccurate, unhelpful advice. This Firestone location may be a good option for tires and oil changes, but I'd recommend avoiding them for anything more important. read more

Not satisfied at all. They couldn't diagnose a faulty alternator but they also lied about it and invented "other problems"that need to be addressed in another repair shop.They also gave me a wrong code reading and not to mention the fact that they gave me the wrong paperwork after the repair they never made!I looked and it was a lady's name and a total different vehicle listed.The funny part was when they were so sure and convinced about the diagnose they performed..Fail.. After I payed them for doing nothing took the car to a legit shop and it got fixed. Never again in this store. read more

I needed a rotation and alignment after popping a tire and these guys went above and beyond to make sure that I was provided the services I needed, and nothing more. They didn't pressure me to get a new tire set(which I asked about for the front two tires) and they were fast. The reason I am taking time to write this review, however, is the kindness that I witnessed from a sales advisor, I believe his name is Fernando based on my receipt. I am used to a certain level of care at auto places because I am white and a female(its sad but its true), but he helped every single person in that store with the same manner, giving them updates, answering questions, and making sure that they knew what they were getting into, and in both spanish and english! I was blown away at his kindness and will trust this store in the future as I know that he must set a tone for the environment that is encouraged. read more

My car broke down 3 times in 2 days and I took it to this firestone each time. Each time my car broke down within just a couple miles of leaving the shop, on very busy roads where I could have gotten serious car damage or physical injury. I have now racked up $240 in towing costs, and they also attempted to charge me for the last two "repairs", which seemed to have served no purpose. These people don't seem to give a shit about you or your car. I have decided to cut my losses with them (despite the fact that I feel they owe me money at this point) and have decided to send my car to the trusted local shop Billy's Corner on Murphy road. read more

I like their tires and they do good work, but they take forever! Do not come here if you are on a schedule! I brought my car in for an oil change. I called before I brought my car in and they said it would be done in 2 hours and it took over 3 hours. I ended up having to bring it back to get my tires because I had to leave. I made an appointment to bring it back, which made no difference at all. They promised me it would be done in an hour and a half this time and it took 3 hours again! And everyone in the waiting area was experiencing the same. read more

This Firestone is the best of the three locations I have visited in Middle Tennessee. They were able to diagnose the problem and fix it quickly. Prices aren't the best, but it's convenient and they frequently offer coupons. read more

Make sure you ask how much anything will be before you hand your keys over. I took my car in to get an estimate on repairs to the oxygen sensors. They took the car, performed a simple computer diagnostic (which AutoZone, O'Reillys, or Advanced Auto Parts will do for free) and said it would be $950 to replace 2 oxygen sensors. I declined the service, but they hit me with a charge of $115 for the computer diagnostic. They were unclear up front as to what they were going to do and how much it would cost. I bought 2 oxygen sensors from AutoZone for $350 and replaced them in about 20 minutes with a little help from Google. read more

After going there I had to take my car to another mechanic because after an inspection and oil change they had no idea what was wrong with my car. I left my car there and 4hours later I called to check in and they had said they started on it buy took it down to work on someone in the lobby. I got upset and went back and waited in the lobby. Eventually they have me a huge list saying all that was the problem with my car. After they realized I wasn't buying that they referred me elsewhere. I left, went elsewhere, and I was correct. They were trying to upsell me and had no idea what was wrong w the car and were obviously not going to fix it. Okay for tires and oil changes, clueless otherwise. I won't go back. read more

These guys are super nice and always helpful!! I've been here a few times just to get air in my tires and twice to get repairs. Every time they were fast and did a great job! read more

Went there yesterday to get a tire patched. They were very friendly and patched it up no problem. Then I drove to Gatlinburg and my tire is flat again..... So that's where I'm at and not very happy. Either it wasnt patchable or it wasn't a very good job. Or I ran over another nail. Either way, I'm stuck in Gatlinburg on a Saturday. read more

My mom and I drove from Florida escaping the warm weather for the weekend. After we got here her tire pressure light turned on. I had no idea how to check the pressure or fill them up. We stopped here and who seemed to be the manager took great care of us! I even learned a thing or two from him. We are now ready to road trip again thanks to him!! read more

I had a good experience getting new tires from these guys, so I came back here because I was having battery/alternator problems and I also needed an oil change. They ran an electrical diagnostic ($25) and said my battery was drained. So I installed a new battery myself because I had a different brand battery still under warranty and they said they didn't deal with parts outside of their brand, etc, whatever, fine. They also charged me for a full specialty oil change and did not ask permission to change my filter (I asked for a standard oil change). When I brought this up the next day they refunded me $12, which was better than nothing, I guess. My car died again a day later, and I came back and they ran another electrical test and said my alternator was still fine even though my check battery light was on. They said not to worry about it. I finally got fed up and got a new alternator installed somewhere else. I called them up to ask them some questions and they still maintained that everything was good, and that my car was probably "acting fine when they looked at it and there was nothing they could do." So basically I was charged $25 for their "electrical test" just to be stuck on the side of the road. read more

Worst Firestone ever! Took my car here to have a tire replaced that had a warranty on it , it took them an hour and a half to tell me that I needed a new tire and that it couldn't be replaced! Then told me I needed to pay 52$ to replace the tire. When asked why it took so long employee yelled at me in the lobby and got an attitude with me. Don't know his name but he has a flower tattoo on his left arm. Not only this but I decided to leave the store because he was so rude. I went to the other Firestone on Murfreesboro pike, they replaced the tire and gave me an oil change for 48$! I was there for a total of maybe 30mins! He said he didn't understand why the guy was trying to charge me 52$ cause there was no way he could even come up with that in the system. THEY WILL TELL YOU THINGS ARE WRONG WITH YOUR CAR AND CHARGE EXTRA FOR THEM! DO NOT COME TO THIS PARTICULAR FIRESTONE ! read more

TERRIBLE. Unfortunately for them I am not a woman who is uneducated about cars. I was speaking on the phone with assistant manager Matt and I was pulling in the parking lot. Estimate: 1 hour to replace break pads $99. I walked up to the counter and got helped by a girl about my age who then proceeded to tell me the wait alone to check my brakes would take 45 minutes. Slightly irritated but understanding that mistakes happen I agreed and told her to call me as I was going to walk around Walmart next door to kill time. 1 hour later I received a call from the same lady (can't remember her name!) who very curtly told me "we checked everything it'll be $455." She insisted I need my rotors replaced too. I knew I didn't and was very adamant about it so she put assistant manager Matt back on the phone. He agreed and said I needed everything replaced but he would bring the price down to $395 for me. I told her to hold on that I would walk back and discuss with him. Well as soon as I walked in, Matt looked at me and said "oh your good your rotors are fine my technician marked it in the wrong place." His version of an apology was saying "it's been one of those days." Well I don't know about you but that doesn't seem a good enough reason to rip a customer off. I am 100% sure if I would have been naive and said okay to getting the rotors replaced no one would have stopped me! It makes me extremely upset to see a company, especially one so large and well known, trying to take advantage of a young woman who comes in alone. My suggestion: if you must go here and don't know anything about cars, get a second opinion. Or at the very least call a friend with some knowledge!!! read more

I had a flat tire recently, so I came to Firestone to get a new tire and have them make sure everything was in order. I'm ashamed to admit it, but I know next to nothing about cars. So I had to have complete faith in the people at Firestone. I first went to the one on Franklin Pike, which was completely packed and unhelpful. The workers said they couldn't look at my car for 6 hours, and also said the other Firestones were just as busy. This wasn't true, though- I called the Nolensville Pike Firestone, and they said they would be happy to help me as soon as I got in. I took my car in and they set me up with a new tire and did all the checks as courtesy. I was in and out quickly, and they gave me a fair price along with complete documentation on their work. They have a nice TV area to wait in, the space is clean, bright and spacious (as opposed to the Franklin Pike's small cramped office) and everyone was friendly and helpful. Great service, great prices. Thanks, Nolensville Firestone! read more