they a very okay maybe even a little careless job on my brakes (needed them replaced) left there with a sound I've never had before because they didn't do the calipers properly. Probably won't come back. read more

I was visiting Nashville from out of town and unfortunately ran over a bunch of screws that were in the road. I called the closest Firestone I could find and they told me to bring it in. When I showed up they were so kind, took my car back immediately & were able to patch my tires. It only took 30 min and when I went to pay, they told me not to worry about it! I am so grateful for them! They saved the day and my tires! read more

My experience was brief but good. The last auto shop left me with a vibration at high speeds so Firestone popped it on the rack within 40 minutes or so and quickly informed me the rims are bent and balancing the tire won't do any good. They gave me back the keys no charge and referred me to a great place to do the rim work even though they could have tried to upsell me into $1400 of rims. read more

Top notch from the front desks to the mechanics. We trust these folks with all of our vehicles and always know they will do what they say at a fair price. Turnaround time is also very good. read more

Today my car overheated on my way to work. It's a "new to me" Buick Encore and I couldn't get the hood to unlatch when I pulled into a gas station to try to look myself. I went to Firestone on 8th in Nashville (pretty upset-horrible morning all around) and the man working at a computer in the lobby told me in not the nicest tone that to open my hood/see if coolant was low it would be a whole service/inspection appointment. He dismissed me pretty harshly. I turned right around and ran to my car because I was about to cry (again-just frustrated after a hard morning in general) and a different technician named Chris followed me out to my car. He was SO kind and apologized to me and had me bring my car around to the bay. He got my hood open and was able to calm me down by just talking to me and explaining what it could be/adding some coolant and checking the fan. I was honestly about to sob or just feel defeated, I've had horrible car problems recently which is why I have this "new to me" car. Chris is a wonderful employee and human and I just want to send the nice review he deserves. Kindness is everything especially these days. My anxiety was peaked and he didn't let it affect him, I think it just made him want to help me more. Chris-if you read this I'm sorry for the awkward hug before I left but I didn't know how else to convey my sincere appreciation for you taking care of my car, and me. -Jenni Blackwell read more

Amazing service and they helped me with my flat tire so quickly. They went above and beyond.

With the labor shortage, hard to find dedicated, pleasant staff these days. Go directly to this Firestone and you'll get both. The intake guy, Gistafa (who calls himself GEE) was professional and helpful. Same with the manager. And the tire installer, too. Got my car in quickly, did an excellent job, very fair price. As I was driving away, all I could say was, "GEE." read more

Very disappointed!!! I was in Nashville and was in need of oil change and tire rotation. Made an appointment at the Franklin road station #021504 invoice #340121 Tires were rotated but air pressures were not checked or adjusted. Windshield wiper fluid was not filled. Oil change was done BUT not the oil filter!!! (I have the photos of the old rusted one left on.) Even the information for the 2021 F-250 was not correct. The mileage was inputted as 45,869 with a Tennessee license plate where the actual mileage now a little over a month later is 33,120 with a Michigan plate. The only reason I questioned the oil change was a leak I had on the truck and got under it and looked. The only good thing out of my experience with Firestone was that the Michigan Store #020354 invoice #270568 took care of the disaster from Nashville! Service Manager from Mi. mentioned to me that if I would have had problems with my truck engine with all of the information inputted incorrectly it would have been denied! I am very thankful that nothing happened to my vehicle. read more

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Bright my truck in for an alignment. I had a 3:30 appointment and brought the truck in at 3:00. It wasn't till 5:20 that I got up and asked why my truck hadn't even been moved out of the parking spot. They told me they would bring it in next. 6:00 comes and they tell me I need an air filter (I have a cold air intake that I clean regularly) and I also need rear brake pads and rotors (I just replaced them less than a year ago.) still hadn't aligned the wheels at this point and they're feeding me this upcharge bull? I'm just trying to get my keys back and go home now. Awful service, won't be back to this location. read more

I dropped my car off at 11am for my 11am appointment for an oil change/tire rotation. When I called at 1pm, they said they hadn't even started on the car, and it would take another hour. When I called at 2pm, they said it would take ANOTHER hour. I walked in and they hadn't even started it. 3 hours later. I just took my car and left. Very disappointing. read more

HUGE shoutout to Chris, he was extremely helpful and got my car situation figured out quickly. Not to mention I was in and out on both occasions the quickest I have ever been to any appointment car related elsewhere. Will be sending everyone I know here now. Best customer service! read more

AMAZING~! Your team of Brittany Zuniga and James the tech were fabulous! We were traveling from Alabama to Indiana yesterday when our water pump and some belts broke down during our drive through Nasville at 4:30pm rush hour on 8/13/25. We called Firestone and asked if we could get in right away. They said yes and we drove straight there. We arrived approx 5pm, and they got us right in and within 30 minutes had our diagnosis. They QUICKLY ordered parts, and Brittany even drove herself to pick up our water pump since the supplier didnt have a driver!!!! They were able to get our repairs done - stayed an HOUR after closing time for us and got us on our way! We made it home with no problems! THANK YOU! Brittany and James - stellar customer service in a world where a lot of the times, people don't care - we were out of town, and they were so helpful!!!! Thank you - Firestone lover for life here! :) read more

Don't bother to book on line, the process is horrible. When I went on line at 8am I was given a few time slot options so I picked 4pm and received a confirmation/reservation number. Only to get a call later that this location is booked and they are not honoring the reservation. When I shared the information with the tech that called me I was given the option to drop my vehicle and they would get me in by the end of the day....what's the point on booking on-line! If my appointment was to buy tires I would have been confirmed, but to fix a flat the service is not available. Not a Firestone fan...find another provider. read more

Came in the same day as for an oil change and the guy working the counter was extremely helpful and I will definitely be coming back for my next repairs! Great service and great customer service! read more

Never take your vehicle to a Firestone, especially this location. As a young woman living alone in Nashville, I needed a place I could trust to service my car. After extensively describing my problem, my car was "thoroughly" evaluated by a "master mechanic." Even after following up with my concerns, I was dismissed and lied to about a massive misdiagnosis of the state of my engine. I spent an ungodly amount of money for a botched oil change when, less than 24 hours later, my engine completely died. This is a textbook example of why people, especially women, do not trust auto repair businesses. read more

LADIES DO NOT USE THIS ESTABLISHMENT, you will get ripped off. Let me tell you how I walked in and they saw dollar signs. I came in bc I felt my brakes funny. I was worried bc felt different, I'm from Orlando, was in town and decided to make the trip in my car vs a rental (bad idea). In any case, I called and let them know I was coming in. Immediately they say they can kinda tell me what's wrong but for sure it would be tomorrow until it could get repaired. 10 min later they say it def has to stay overnight, ABS light on and I need brakes and rotors but just to check bc of the ABD light it will be an in depth check and that will be $180. Then bc of the deep check, there is only one specialist and he won't be able to do it until Monday maybe they can get him to look tomorrow. Long story short, I say I have to take it and look for another mechanic bc I can't waste time, I have to be in Orlando on Monday. They say I shouldn't leave. They tell me to go to ORiellys bc I ask for brake fluid, they say it's illegal to give me. I go to oriellys and the guy over the counter looks at it and we see there is no leak. Btw, Firestone agent says there is probably a leak, me and cashier for oriellys can see there is no leak (levels look good, etc). I get the blessing of calling mobile mechanic RDB and gets my issue fixed and on the road in less than 2 hrs under the "check" Firestone cost. On one hand, I walked into the lions den and on the other hand I found such a blessing of a person that came out to me at 7:30 pm and got me back on the road. You became so grateful at the good when you've had the bad, this Firestone is the absolute worst. I couldn't write everything I wanted (it's already a novel) but I dodged a bullet leaving this place. read more

I have tried to set up appointments with their different locations in middle TN for months, and got so tired of receiving phone calls from them about how and why they wouldn't be able to take me in, whether because they didn't have the parts needed and refused to take customer provided parts because of company policy, or because of a time issue (Apple Maps says they close at 7pm, but they themselves would later say 6pm), so I tried setting up the same time appointment with several different locations to see if any of them would bite, and finally this location was the only one to confirm my appointment. I wanted to make absolutely sure they wouldn't waste my time so I called to ask if I was good to go and they would take me in at the time agreed upon, and they said yes we are good to go, so I show up at the time of my appointment and of course they all of sudden have never heard of me or such appointment, and there's nobody available because everyone is going home early so I'm just this burden getting in the way trying to keep everybody over like the website didn't say they still wouldn't close for another 2 hours and I didn't have a twice confirmed appointment. Very unprofessional. read more

Had an issue with a previous Firestone that gave me extremely poor customer service at the Nashville charlotte pike 5808 location involving a counter person being rude to me and treating me unkindly because of me being a black man, taking Caucasian customers before me when I had an appointment. I hate to say that but there was no other reason other than that. I was met with hostility and screwed around with at the charlotte location. This Franklin Pike location took over after I called them explaining the issue they had my tires delivered to their location and the customer service was amazing!!!Timely prompt service with a team that put customers first. This is the best location if you have to deal with Firestone. read more

We are 20+ year patrons of the Firestone in our hometown, about 15 miles south of this location. We have used other Firestone locations in Middle Tennessee and East Tennessee without any issues. We left our car with this location when an electrical system light came onto the dash while heading down Franklin Road on a Saturday night. We noticed a smell and a sound from the engine. On Sunday, they looked at the car and recommended replacing the battery. When we asked about the alternator, they said they'd get back to us and then insisted that the battery was bad. They replaced the (2 years and 2 days old) battery (looks like we paid a $300 stupid tax for this service) and then told us that took care of it. Furthermore, the associate that we dealt with repeatedly tried to sell us a new $300 tire pressure monitor sensor...because the TPMS light was lit up on the dash...and, I suppose, because it's an easy fix with a high profit margin. Well...the sound persisted once we got the car back home and the burning electrical smell returned. I had the brand new battery checked and it tested at 79% before cranking the engine and then it dropped to 68%. Took the car to another shop in my hometown where they determined the problem to be what we suspected and asked about several times...a bad alternator that just hadn't quite died yet. I will not use this Firestone location again. The diagnostic skills are seriously lacking, as was the customer service from the associate we were in contact with on Sunday. We asked several times about how the alternator tested and there are zero notes on the maintenance record about the alternator - only the recommendation to replace the battery. Just because the warning light goes off, doesn't mean the root cause has actually been corrected. A simple check with a multimeter after the installation of the new battery would have indicated that there was still a problem with the electrical system. Edited to note: Store management called me and is refunding me for the battery we didn't need and has apologized for the poor service we received. read more

Worst car service I've ever had. Went in to replace the lower joints in my car. They broke a sensor, the battery, and gave me the wrong keys at pick up in the process. Paid for a realignment as well, a month later I had to take it somewhere else because they aligned it so poorly it was almost un drivable. This place truly sucks. read more

My husband, myself, and friends were in Nashville on vacation when we had car trouble. Will and his technician, Michael were very helpful. Michael identified the problem and fixed it quickly. They are very professional. A big thank you!!! Stuart and Natalie Babington read more

I was really in a pickle when I got my first mail in my tire ever. With some help of friends, I managed to get enough air in my tire to drive .5 miles down the street to Firestone. I dropped it off around 4, and they had it all patched up and fixed by 7- all for $21. In fact, they actually found two holes in one tire. I asked him to explain it to me and he did so in a non mansplaining way and told me that Firestone does permanent patches for holes in tires-- so those holes won't cause me an issue again. I also appreciated when I had called earlier in the day that they were honest with me. With the dealerships (cough cough Toyota), I would beg them to let me know if my car was safe to drive and due to liabilities they would never give me an answer. As someone who knows next to nothing about cars, I need to know when it's safe to drive and when it's absolutely not and Firestone gave me that answer. read more

So, Firestone isn't fancy. But they get the job! And they get it done fast! I had an issue with my car recently that wasn't serious, but I needed to get it taken care of ASAP. I called Firestone and they said they could get it taken care of that day if I dropped it off by mid-afternoon. I dropped it off around 2pm, and they called me that evening to say I could pick it up. It just couldn't be more convenient! Great service. read more

Had a 9am appt,, after a phantom phone call my appt was no longer available. No one could explain what happened. I got pushed to a mid afternoon appointment that took 2 hours for two tires to be installed. Additionally, there was a screw in my front tire that no one either checked or thought it was worth mentioning. I can say that the tech who returned my key was nice. read more

Manager Will treated my college age daughter with respect and integrity. Highly recommend if you have a child studying in Nashville. Close to Belmont, Vanderbilt and Lipscomb. read more

The good news is that Firestone has a nice online reservation system to create an appointment. Stepping into the place, expect task-oriented customer service reps instead of people-oriented staff. Don't expect them to be overly friendly, nor will you be comforted that they'll take care of you and your car. A while back they did an alignment on my car and left the steering wheel crooked. Had to take it back to get it straightened. They should've done it right the first time as they promise in their advertising. Recently I was quoted a price on an alignment for another car--then I presented a $20 off coupon--and was told that the price they quoted was the price after the coupon. That wasn't my expectation of how coupons worked. Then, the price you'll be quoted will not include a 7% materials/profit fee, nor taxes. So $300 in quoted work will add $21 profit, plus taxes. Also you'll sign a work order that allows another 25% additional cost without consent. Their policies and practices influence a low-trust relationship. Buyer beware. read more

My truck has been having a lot of trouble. Took it in and they checked it out. Only took a day and they called to tell me the issue, telling me to take my time with coming to pick it up as I was currently at the Nashville Cherry Blossom Festival. Very patient and responsive. The truck started smoothly when they were done. Fair prices as well. read more

dropped my car off at 9am after making an appointment. been on hold all day trying to get ahold of them and still no answer. it's 6:30 pm and they said my car is still not ready. this is unacceptable. read more

DO NOT GO HERE. dropped my car off in the AM and was told it would be a couple hours. Fast forward 6 hours and I heard nothing. I call them and they said they'll call back in 20-30 minutes. Fast forward another hour.... I call back and suddenly there's nothing wrong with my car and so they didn't have to do anything to it and I can pick it up. I go to pick it up and they completely tried to RIP ME OFF. I get my dad to call them and suddenly the price goes down $90. The front worker then proceeds to make a smart comment: "continue to make A's and B's in school so daddy can do what he just did!". I will continue calling my dad if it saves me $90, thank you every much. I have never dealt with such a slow, unresponsive, rude, patronizing place before. DO. NOT. GO. HERE. read more

Came into town for a concert and unfortunately had some unexpected car issues that were a bit complex and had us stressed thinking it might be a day or two before we were ready to drive home... Called Firestone after a few others that couldn't help us and talked to Andy, he was super nice on the phone, told us he'd have us back on the road that afternoon! Got my vehicle towed there and Andy met us when we walked in. Super nice and friendly, walked us through best-case and worst-case scenarios, then gave us some awesome food recommendations while we were killing time! 10/10 recommend Andy & Firestone! read more

I visited this Firestone location for routine maintenance. I was repeatedly frustrated by a nearby competing tire/auto care shop and their inability to give me an ETA of when my car would be serviced, often keeping it overnight without notifying me. I was pleased by Firestone's fast and friendly service. My car was ready not long after the estimated time they gave me. I also found the prices to be reasonable along with the money-saving special offers available. I will definitely be back. read more

We were visiting in Nashville from Chicago for the weekend and unfortunately the fuel pump and pressure sensor went out and had to be replaced. We called Firestone on Sunday morning because they were open on Sundays and Jacqueline said we can bring the car in and have it looked at and it should be done by noon Monday so we dropped the car off. On Monday morning we called and the car wasn't looked at yet. They then said it will be done by 3pm. The gentleman also quoted us $1600 which we thought was ridiculously high for the part needed which we saw online that the same part cost no more than $300. Even our warranty company thought it was too high and didn't approve the amount. Robert at Firestone had no remorse feelings. We were clearly taken advantage of due to our situation. Horrible, horrible communication and service! Say No to Firestone! read more

Booked online, received an email, and then was told my appointment was never made when I got to Firestone. I then made an appointment for the next day. Told the associate that I wanted a basic oil change. When I went back to get my car, I was charged for the more expensive oil change. And that's the second time that has happened. Very disappointed in this place and will not be using them again. read more

I had a quick question about my car wheel on 12/19 at around 12:30pm, and the young man with a buzz cut at the front kindly said he could take a look at it. He was just very helpful and did us a kind gesture, and we greatly appreciated it. Will definitely be back if my car needs servicing! read more

These people tried to seriously overprice me for things I didn't need. Wouldn't recommend coming here unless you like wasting money. Plus when they examined my car, they left the inside and outside absolutely filthy with grease stains which was very hard to get out of the upholstery. And of course they try to convince you that you need to buy new tires even if you don't. read more

I have to say, I had the best experience here recently. Got a flat tire that wasn't patchable after purchasing tires a few months ago. Called in and made an appointment. Andy was so helpful on the phone. He saw I was under warranty and told me how they would pro-rate two new tires. Came in at 7am on a Friday. Was out by 8am. And here's the kicker, my total was $82. Amazing warranty and Andy was so positive, attentive and had great customer service skills. I will definitely continue to go back as my tire needs arise. read more

Went in for simple alignment. Vehicle still pulls to left. Came back a second time.. Vehicle stilled pulled to the left.. Management said it was my tires. I have tires under one year and drive vehicle 2-3 times a month.. I went and had tires checked where I purchased tires. Nothing wrong with tires and they are road forced prior to putting on.. I called Manager at this firestone and explained we are going to have a solution mentioning paying for the alignment and paying for a lifetime alignment the first time I went in and not getting what I paid for.. Third time I came in they got it right basically because someone new what they were doing.. The previous time person was doing it was only setting the toes not the camber etc.,, The only reason I am doing this post is because I have spent almost 7 hours waiting and getting off work 3 times to bring my vehicle over here.. When I received the good news the alignment was done properly there was no expression from the manager for any inconveniences about me wasting my time... Not really happy with the team of people they have at the location.. I payed a good penny for the service. I see alignments advertised for 59-80 dollars throughout town... Proper training was not properly implemented and customer service needs to be taught... read more

Slow, slow, slow. I made an appointment for a tire rotation/balance and wiper blade replacement. 2 hours worth of waiting in the lobby before my car was ready. It should have been a 30min job tops. What's the point of an appointment? read more

I have taken my car here twice now, once for a flat tire and the other to get my brakes done. Both experiences were great! When I picked up my car, Andy took time to answer all my questions and even let me put on the safety glasses to give me an up close look underneath the car to explain exactly what they did and why! I was super impressed with his customer service and dedication to educating me! read more

I dropped my Jeep off this morning to have it looked at because I am leaking anti-freeze. A couple hours later I get a call back from the service manager quoting me $1,400 in repairs...new radiator, new hoses, new water pump, and a coolant flush. Prices are outrageous, I still don't understand why I need a $90 coolant flush with a new radiator, hoses, and water pump but OK whatever....I picked up my truck and got another estimate from a very reputable repair service and it was half the price. I will update this review once I find out if all those repairs were actually needed. Also, the shop manager tried to scare me saying I shouldn't even pull the vehicle off the lot...little did he know i've had this leak for weeks and have stayed on top of keeping the radiator filled... They are known for taking advantage of women and I didn't learn this info until one of my coworkers told me about her experience there. WOMEN BEWARE.... read more