Took almost 2 hours to get a battery change. Would have been a little faster if I let my 5 year old daughter change it herself.

If u want a simple tire change go elsewhere. The manager will hold you your car and your time hostage trying to squeeze out approvals from your rental company to fix things that aren't immediately necessary. I was there from 7am to 10:30 am. I had to DEMAND my vehicle back because he was still trying to press to fix other ish. It made me late to my appointment and set back my whole day. I will never go to another firestone EVER ESPECIALLY THIS ONE. If u got time to waste this is ur spot! Hertz do not send customers here. We dont have time for this!!! read more

I was there over a week ago. I spoke with Larry, he was very helpful. I haven't met him in person but spoke with him over the phone. I had a flat tire and I had my car towed there overnight. He took care of the car and changed my tire. He gave me a good deal on the tire. I had a tire that was hard to find that are run flat . Thanks again Larry. read more

Based on Person name Lawrence at store #006114. Was very rude employee and put a hand on my daughter's arm and rubbing as I am the father and does not appreciate it. It's her first time brought her car just to get a new front tire whom I referred her to due to my experience with them more than 10 years. Now because of this, this isn't acceptable. FYI, myself and my daughter is BIPOC and this employee is White. (I am Deaf and do depend on reading and do see behavior ) read more

I arrived to my APPOINTMENT for new tire installation and alignment on time. It was at least an hour before they even started my car to move it. Almost another hour later they found or fabricated a problem that costed an additional $80 to fix. So over two hours and just short of $600 later (for a simple two tire job)...no explanation, no apologies, no "thank you for your patience." Just, a 30 day offer to upgrade to some lifetime alignment BS. Hard pass. No thanks. Although the staff was personable, I would not recommend. read more

They don't answer the phone, they don't confirm appointments through their reservation system nor do they have any form of customer service if you walk in trying to get an appointment since the first 2 methods didn't work. I tried this location again for the 2nd time to give this place a chance, but they don't want customers. The first time I booked through the website and the manager acted as if I was an inconvenience because they were so busy. I guess after being a loyal Firestone customer for over 10 years it's time to give someone else my business. read more

Had a great experience at Firestone. Jeremy was fantastic . Took care of all my auto needs. Super kind and so helpful. Highly recommend.

Larry and Raquel continue to impress. It's been 8 years since we started going to them and they have continued to come through for us time and time again. Over this very busy Super Bowl weekend they still found the time to patch and plug a nail puncture on one of my tires. This on a car where the tires were not purchased/installed by them. I will keep coming back to this particular location for as long as they continue to provide such amazing service!!! read more

I have been taking both my cars to firestone for YEARS! Never really had any complaints. The one near the mall does a decent job and this one does a decent job, however my battery died recently due to huge corrosion and according to my reports on May 2019, OCT 2019 and March 2019 battery check was GOOD. Well based off the pictures not sure they really checked the battery at all, especially in March!!!! I would have given less stars but for years (10+) nothing but positive interactions with Firestone Note to self, So from now on make sure to check battery. Firestone, figure it out!!! Long time customer read more

Firestone Complete Auto Care - Tires Near Me - Northridge, California

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For some reason I took my car here for the same service I had with America's Tire and I paid $15 less. Why it matters? Coz I got only charged $20 while I paid $35 to America's Tire, same exact service, same car. Money is money. read more

Really happy with my experience at Firestone today. The manager was amazing and very friendly. He got me out in the time he originally quoted. I was very impressed with his accuracy and level of service. I will be back to this location because of the manager. Thank you read more

Amazing staff, top to bottom. Even my local tow truck driver loves these guys. The manager, Larry, is extremely professional, knowledgeable & polite, very trustworthy. *Highly* recommend getting your tires and all related service here read more

Went in for an alignment for my 2003 Ford F-150 Harley Davidson. Left with a new set of tires (love them) and lifetime alignment for my truck. Thanks Larry for taking care of me. read more

Firestone Complete Auto Care - Falken 295/45r20 in the back and 275/45r20 front. - Tires Near Me - Northridge, California

Great spot. Very very kind guys there, got my car up on the lift to check out a nail in my tire. Really appreciate everything they did. I drove 20 minutes passing other firestones and other tire shops knowing depending on the area I'll get treated unfairly because I'm not the same as "them". So I'm very happy I made the drive, we'll worth it. And everyone was very respectful. Thanks guys read more

I can't say enough good things about the guys at the shop. Larry is awesome. I've gotten service done several times before I left a review and I can say one thing I would definitely recommend anybody go here for an emergency or for a regular car service. Larry has really been such a great help for me and I'm sure many others. read more

Larry/ Lawrence is awesome. Super informative and helpful. He saved me money and got me out of there within 35 minutes. I will be back :) read more

My family and I have been going to this Firestone for several years now. We used to avoid this Firestone like the plague due to the previous manager who was very rude. However, when Larry took over as manager, customer service has greatly improved. They price match many competitors including costco tire center! Out of all the Firestones in the west San Fernando Valley, I highly suggest going to this one! Making an appointment online or on the phone is your best bet. Lastly, the best deal at Firestone is their lifetime alignment for less than $200. You can get unlimited wheel alignment as long as you own the car. read more

Friendly service and took me in with out an appointment. Giving it 4 star only because they couldn't fix the strip lug nut I had on my rear tire. read more

I've been coming here for a while. They take care of my vehicle maintenance needs each and every time. Very up front and honest about the issue with your vehicle, pricing and the services they are going to do. Five stars for Firestone on balboa Blvd. Thanks Larry and crew! Katelin R. read more

If you go here for a simple oil change, they try to upsell you on EVERYTHING. This time it was tires, apparently my front passenger tire was in need of being replaced (even though I had just bought a new tire a month ago). A week later, my tires gets a flat. smh read more

I am a regular customer of this Business and have been for years. The reason I keep coming back is not just because of the reliable service and straight forward pricing. It is mainly because of Lawrence, or Larry for short, he is always so patient and kind. I'm here today because my tire blew on the freeway. Leave it to say I was frazzled by the time I got my car here for the replacement. Larry put me at ease that everything would be ok and it was an easy fix. This above and beyond type of service is hard to come by these days and should be noted. I appreciate you Larry and everyone at my local Firestone. read more

Have been coming here for years. Have replaced batteries and tires for both of our cars and like the free air checks. I'm convinced the manager Larry never leaves and sleeps in the back since he is there every time we have been there. Everybody is friendly and could not recommend them enough read more

LADIES BEWARE!!! Came here to fix a coolant leak. When I received the quote they were charging me $93.99 for the thermostat housing water outlet. I may not be a mechanic but this did not look right to me so I told him I needed a minute to go over the price. I was able to find the exact part for $35.99. When I asked why he was charging so much he couldn't tell me why except that it was the part I needed. So I asked if I could purchase the part myself and bring it in and he flat out refused saying that he wouldn't do the work if I didn't purchase the part from him. He expected me to just fork over $254 like it was nothing ($135 labor, $93.99 part, $25.50 coolant). I am so beyond disgusted at how blatantly he tried ripping me off. I went to a local mom and pop shop after I left and I was able to get the part at it's regular selling price. Do NOT let this place rip you off. You have options!!! Go elsewhere!!! TL;DR They tried to charge me 3x the cost of a part. When I called him out he said he wouldn't do the work unless I over paid. read more

The only reason I'm leaving this high of a review is because of how much I respect the manager, Larry. He personally remedied an otherwise irredeemable situation with a tech who was rude and abrupt with me when speaking. The techs name was Jeremy and I would give him a 0 star if I could, no effort to be nice on his part. Larry on the other hand, absolute respect and gratitude. read more

If I could put 0 stars I would but since I can't they only get one star. They preformed an oil change and tire rotation on my 2016 Honda Civic. After taking the vehicle on the freeway the belly pan was ripped out from under my car. It appears that Firestone neglected to put all the mounting fasteners on the belly pan. I will no longer use or recommend Firestone anymore. read more

I had my first routine car appointment at this location. I can not be happier for finding this place because of their amazing service. Larry C. assisted me and was very helpful and respectful. He doesn't pull and tricks on you to sell bogus services. He does a thorough check of my vehicle records before recommending a service. At the conclusion, he will provide you all supporting documents of what was done to your vehicle. In my last 10 years of going to different Firestone locations, I can confidently that this has been the best location! read more

I always come here if I have problems with my car. They are the BEST in SFV. The mechanics are diligent and honest and their overall service deserves more than five stars. I have been coming to them since my first ever car (scion xb) and now I am here with my new tesla m3 for tire repair. They have the equipments for tesla (to raise teslas) which is nice since many places don't. I love their friendly customer service and what I love about them is that they walk you through on what is going on so you understand what the problem/solution will be. read more

Larry and his crew bailed us out when we were in a jam on a Sunday afternoon. Coming from the Los Angeles area on the 118 towing our horse trailer when we experienced a blowout. I contacted AAA because I was originally under the impression that our horse trailer would be covered (it was not, different subject). None the less, I called Firestone and Larry advised me to bring it in and they could swap out the blown tire for the spare (that's all I wanted). We arrived and were treated like we were purchasing new tires all the way around. Larry got Travis on it right away and got us back on the road. As for customer service, it couldn't have been better. Courteous, Respectful, and very Professional. Thank you Firestone - Northridge read more

They never disappoint. My appointment and car repair was smooth and painless! Thank you Jose!

Went to Northridge (from the OC) to enjoy a movie and some time with the family today... came out from the movies with a flat tire. This was around 5pm on a Sunday! Hubby fixed us up with the spare and then we frantically called around trying to find a place that would help us patch up the tire. Seeing that most places close around 6, we decided to just stop in to a few places that close at 7. None of them were willing to help us. We decided to stop by this Firestone to take a chance even though, by now, it was just before 6pm and that's the time they close! We were greeted by Manager Larry (Lawrence) and after a brief talk, he was so understanding of our situation and really wanted to help us! Turns out we needed more than just a patch so we ended getting a whole new tire. He got the technician to stay a bit later to help us out and he was also there until the job was done. We are so thankful for the Firestone team today as we are driving back to the OC, feeling much safer than if we would be if we were driving on our spare. Thank you for being there for us when we really needed you! Your kindness does not go unnoticed!!!! It's apparent in all these great reviews that you get! HIGHLY RECOMMENDED!!!!! read more

I just had all four tires replaced on my car and the experience was ok. I had originally given them 3 stars but remembered that years ago I was having an issue with my tire sensor so I stopped in to see if they could reset it and they did. It only took about ten minutes and the guy who helped me didn't charge me for it. That's why I came back, years later, to purchase tires here. I got standard road tires as my car is only for commuting 30 miles a day to work down the 405. Lawrence was great, he offered me extras but didn't push when I turned them down. My only complaint, and the reason I was going to give them 3 stars, is that when I got there at 7am Saturday morning with a 7am appointment there was only one clerk there and it took 15 minutes to be seen, not a big deal, but Lawrence told me it would take about 1-1/2 hours to finish. It actually took nearly 3 hours!! I'm not complaining about the length of time it took, just the inaccurate time estimate. Otherwise a good experience buying tires and having them installed. read more

I had a bad experience already here but decided to try again. Well I waited almost 2 hrs to learn they can fix my tire and they don't have my tire brand. I think the system should work better than that. I'll never come back to this company. read more

I've been going to them for battery-related service for about 7 years on different cars. I've found them to be trustworthy and honest. If you need work done they will give you the options. No upsell. I don't make these recommendations lightly but if you're in the area, you can be comfortable taking your vehicle to them. read more

Had my wife's car serviced here and was extremely pleased with the service.The place is clean and near a lot of places to go if you want to wait around. They also provide a service to drop you off if you don't want to wait. Thank you Raquel for helping me out. Raquel and the mechanics went above and beyond my expectation. I will definitely come back here for any of my car needs. read more

Today, RAQUEL (the Manager), has made buying 2 New & Expensive new tires a delight! And NO, I wasn't given a particularly great deal... their pricing was fair market value and acceptable to me (hence the purchase). But RAQUEL, made the overall experience as best as it could have possibly been... the only thing that would have made it a 5-STAR experience, is if their coffee was fresh. But I can't blame RAQUEL for the less than adequate coffee... or should I? You be the JUDGE !! read more

Came in for a oil change and tire rotation, the next day a check engine light. I brought my car back to have it checked out to see if it was related to the oil change. Apparently it's a code that isn't common for the amount of miles on my car let alone really odd considering I didn't have any problems for a year. Yes, I understand things come and go with a car but the DAY AFTER I brought my car for inspection and oil change? I've only had this experience a couple other times in my car owning life and those shops are no longer in business. At least they did the diagnostic for free (which would have been $99 to hook up a scanner to the car). Still, I know places that would do this for free. $99 for 5 minutes of labor to take a plastic cover off and attach the cables?! Not going back. read more

We had a unrepairable flat on our new Sienna van. My wife took the van in and they installed a new tire no questions asked. I was worried since the reviews weren't that great and she would be going by herself. They were honest and quick. Not like those crooks at Goodyear up the street read more

So weird to see recent negative reviews for this location! I've been getting my cars serviced here for years, and Larry ALWAYS takes care of me with professionalism and courtesy. He has NEVER done anything to my cars without consent! I can't even imagine that! Even when I've left my car there for the day to get worked on, they're always really great about calling and updating me to determine what course of action we're going to go with depending on what the diagnostic tests show. If you're reading these reviews and are up in the air as to whether or not to bring your car here, do it. I've never been "ripped off" by this location. I've been coming here for years, and will continue to do so! read more

Everytime I bring my car here for service they charge to more than double what other mechanics would charged for the same Service. The always try to over sell you. My last service I asked to check why my brake dashboard light was on. The didn't bother. They checked on brake behind one side of the tire. Said my brakes were working fine. Two days later. My brakes failed. My car is two years old. I had all the brakes replaced​ somewhere else. read more

Firestone Complete Auto Care - I take good care to maintain my car. This Firestone doesn't - Tires Near Me - Northridge, California

I recently found out I have to specifically ask for them to do a tire rotation and alignment every single time I bring the car in for an oil change. No one ever told me that and I've been assuming they've been doing it all along, especially since I bought their lifetime alignment package 3 years ago. I paid for nothing. They've been documenting the uneven treadwear but never once asked me if I wanted the alignment done. But they just tell me I need to buy new tires. If they were doing the alignment all along, my tires wouldn't be wearing out 50 percent too soon. read more