Simply would never come back. Changing parts without owners permission is ABSOLUTELY not acceptable. Don't know if this is a Firestone thing or it's just this branch that does that. What else can you do when you have a tight schedule and cant wait longer for your car? You can only hope that the car is fixed and pay for whatever they asked for BECAUSE they replaced your car parts WITHOUT telling you price and asking your permission. Guess what, the car wasn't fixed at all... UPDATE: Firestone called and they took care of the situation so I give them 3 star for solving the problem read more

Our cars needed mayor service (brakes, alignments, new tires, air filters..etc). Raquel was an A+ help, she took care of us. Larry was also outstanding; explaining everything that needed to be done. All work was done in a very timely manner and everything was done to our expectations. We used to take 4 of our cars to another independent shop. But their Service changed (for the worse) and we made the change. Larry & Raquel really earned our trust and business and we look forward to coming back again for our automotive care. read more

These guys are straight up and honest. I went with the boy here to get his car serviced after it was making some wicked strange noises. They manager her personally took care of his car and made sure that my boyfriend knew what was going on with his car from start to finish. What really impressed me was that they mechanics actually saved the bad parts so that my boyfriend could actually see that they were bad - instead of merely having to take their word for it. This is not a common practice. And then, they even went a step further and took pictures of other things that were wrong so my guy could see it first hand. Excellent customer service and the true example of a caring mechanic. I really appreciated that these guys were willing to educate the customer and not "take him for a ride," so to speak. I f I ever run into a sticky car situation in the Valley, I know I can comfortably take my car here without worry of hi-jinx. read more

They happened to have two tech/mechanics call out and were extremely busy, today! Despite that, the gentleman, with whom I dealt with, Larry, was amazing, on point, and working it hard! Great experience with him, I recommend this location strictly because of Larry, and the good work. read more

BEST CUSTOMER SERVICE EVER IN EVERY DEPARTMENT with a GREAT MANAGER (Larry)!!!!!!!! My sister from Las Vegas actually told me to go to this place & so glad I did. I pulled up 15 minutes before closing this past Saturday, with a donut on my rear tire. Upon walking into the showroom, I was greeted & welcomed with a smile!!!!!! I explained what the problem was, & felt terrible about showing up 15 minutes before closing, but they assured me that it was no problem. They went over all my options with me & within 30 minutes I was SAFELY out the door. I WILL BE BACK & TELL ALL MY FRIENDS TOO. THANK YOU TO ALL AT NORTHRIDGE FIRESTONE ON BALBOA. CONTINUED SUCCESS Antonia H. read more

Had car there for 4 hours and did not complete a simple tire balance and alignment....

While friendly, the prices just don't compare with America's Tires a few stores down the street.

I USE to come here for all my tire needs, so I passed Goodyear and Americas tire and went to them today so they can install 2 new tires that i had on to 2 new wheels that I had. Since I wasn't buying a tire from them they didn't want to do it. They said "We can't install tires on black rims, our machine will scratch it, go to Americas tire up the street they have a better machine." really or you don't want to put the time for the service on a returning customer since its not a big profit. Hate it when they think you're stupid and won't get it. They won't get my business any more thats for sure. read more

Alhough I miss the manger that went to the newhall location Juvenile!! I continue to be loyal to this location since 2012. service has always been pretty fast and the 6mos no interest is very convent. they used to constantly try to upsell they have laid off of that which is good change! Larry and Omar are good and answer all my questions. read more

When I came to this location I asked for a specific set of tires. I was given 3 separate options to choose from. Each one of them was great and they had them in stock. Once I made my decision the sales team Raquel and another man who I did not catch his name but he was helpful too. They all stayed about an hour and a half after they closed the day before Thanksgiving to finish my car. I was extremely happy and thankful that the technician stayed later to finish my car. Will only be coming back to this location from now on. read more

I got a flat on my way over to Granada Hills to meet with some friends I sold a condo to nearby. My friend told me he had his car serviced here, and that he had just purchased some tires for his Tahoe so I decided to come check the spot out. I had an oil change done, and purchased 1 new tire. The work appears to of been done well. Only 2 "who knows if related" incidents occurred though. 1. My tire pressure sensor doesn't seem to work anymore, per cashier, she thinks the AAA guy that changed my tire may of broken it 2. My check engine light turned on, on the way home. Not sure what's up with that, but I will be taking it to the dealer to get both items checked out. read more

I had an Enterprise rental minivan that had major issues (4 bad tires of varying brands, poor alignment) and after an infuriating runaround with their customer service, I discovered I could bring the vehicle to Firestone to get it serviced for free. Store manager Lawrence Carmel helped me and was AWESOME. He was knowledgable about protocol in dealing with an Enterprise vehicle, he was the one who realized all 4 tires were bad and requested to Enterprise they be replaced with brand new, same-brand tires. He was easy to talk to and kept me updated on the van's progress (I was in a hurry as I was moving the next day, which is why I needed the van). My only complaint -- and this may not be Firestone's fault -- is that I had to wait several hours to get the van fixed and I was informed (later, by Enterprise) that Enterprise customers are supposed to be a priority and "skip the line." Not sure about that. But this location of Firestone is great. Clean, tidy waiting room, quick work, nice employees. read more

Came in to check the ride and found out that the tread on one tire had separated. Time for new tires and an alignment. Good to go in less than 2 hours. Great service. read more

Went in for what I thought would be a simple wheel alignment. And they damaged my car in the process and refuse to own up to it. Im guessing because they did $1,800 worth of damage and then lied about it. They even tried to downplay it as been a blown fuse, knowing if a blown fuse was the issue there would be no power going to the affected area. Ive already contacted the B.B.B. and will take this to small claims court. This is unacceptable. If you made a mistake, its okay. But whats not okay is lying about it and refusing to resolve it. I have a report from the Lexus dealership stating the damage and what could have caused it and yet Firestone still refused to pay for the damage, saying they aren't at fault. read more

Firestone Complete Auto Care - The gear that was stripped. Automatic telescoping steering wheel - Tires Near Me - Northridge, California

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The manager Larry is very helpful. I'm glad they are open on Sunday. The service is excellent.

I've been a Firestone customer for many years. Recently we moved to the Northern SFV and had to find a new store. Fortunately there's one close by and they are really fantastic to work with. We were able to get our oil changed, tires rotated and a full 4-wheel alignment and get out by in just 2 hours. I know other places that would take a whole day to get that done. Great people. Great store. read more

Check it out. They got quick service and professional staff Went for tire alignment, in and out in an hour Shoutout to Larry/Lawrence, he's very helpful read more

dishonest. that all i have to say about their business practices. i had a nail in my tire. im the center or the thread marks. repairable but they did not want to fix for me. i know they dont want a small job and so the told me all kinds of lies thinking that i wasnt a car guy just to sell me on new tires that i didnt need yet. anyway. just go next door to americas tire. they are more honest and did the repair for me. americas tire have my future business now and not this place. read more

I came in to get a simple tire alignment. They told me it would be an hour. Thats fine, I came back in an hour and 20 minutes and I was told that my car had not been worked on because some other car had issues. The lady at the front told me to wait ten minutes and that she would give me 10 dollars off.... If wheel alignment truly only takes 10 minutes then why have I been waiting here for the past 40 minutes writing this review and why couldn't they have just worked on my car first instead of making me wait 2 hours... Do not tell me that it takes one hour and then take over two hours This is ridiculous. I will never visit this establishment ever again and I suggest you all do the same. Avoid this place at all costs. read more

I needed a set of tires and found a good rebate for the brand/style I wanted. Upon calling for additional information and then going to the store, Raquel was very helpful, courteous and knowledgeable...She is AWESOME! The reason why I am giving a 4 star rating is because I was then told by another Sales Manager that I needed a new radiator, something that I had done a week prior to the visit. He then let me know that the mechanic I took it to did not clean that area correctly. I feel that customers should get an estimate once it has been confirmed that something needs replacement. read more

My husband Ren has been coming to this Firestone for the last 10 years. Larry the store Manager and his Assistant Katrina provides excellent customer service every time we bring in our 3 cars for service. They have a computerize system wherein they keep records of what services have been done, keeping us in check of the next car care. Coupons and discounts given as way of saying "thank you" for choosing Firestone for car care service. read more

I have been coming here for years. Larry and the rest of the crew are great. They are friendly and professional. They keep you updated on the status of your car with phone calls. No problems with the work they have done on my cars. I will keep coming back. read more

Lawerence and the crew at Firestone is attentive and extremely helpful. Lawerence saw I had a minor problem with my Lexus's sensor system, and took the extra time after they replaced all tires to help me out at no cost. Instead of having to take it to the dealer, he did a little research and contacted me to swing by after work. He and a mechanic helped solve the problem in less than 15 minutes. I was stressed that I would have to purchase an expensive part, and also did not want to take it to the dealer. Thank you Firestone! Honest, realible and so very helpful!! read more

Last December, after reading reviews and calling several tire shops, I finally decided to go here and have the 4 tires replaced. Larry was friendly and has a deep knowledge on the products that he sells. The tire model that he recommended has a better quality and features than the OEM tires, and the price is cheaper too. While waiting for the tires to be replaced, I noticed that Larry stays in the service area most of the time, managing his crew. BTW, they also offer lifetime wheel allignment and oil change service. I'll be taking our other car here in the future. Great service Larry, thanks! read more

Very courteous Customer Service by Raquel. I didn't have an appointment just walked in one Saturday morning.and I was helped right away. Raquel knew what she was talking about regarding my concern for my car. I had Full synthetic oil change, life time wheel alignment (I have this Car Since 1998) and fuel filter changed. It took them 4 hours to complete my work and I didn't had to wait coz Raquel had made arranged a tech to drop me home.WOW. I had that 4 hours saved and spent them on my kids. Only thing bothered me was they charge $19.99 to do a full diagnose of any leak suspension check and etc where competitors just couple of blocks away do it for free. I would love to go back and get things done over there. Job to my car was well taken care off. Thanks Raquel & your team. read more

My first time here, I came in because my tire light came on, Giovani checked all my tires free of charge and noticed I had a small nail in my tire in a repairable area, I came in after a couple of days and they fixed the problem. They are very nice and I will certainly come back. Excellent customer service... there was another man who did my paperwork who was also lovely and I don't recall his name, so I'm sorry for not taking the time to know that. Jill read more

Time for new tires so after price shopping, decided to go back to Firestone. I had a not too great time at Firestone at Northridge Mall so I decided to go back to this one. I called and spoke to Raquel who was so nice and helpful in making me an appointment and setting up my prices before hand. Went in today and got the pleasure of dealing with Larry. He is so kind and helpful. Some other things needed done and he stopped to explain everything to me, even showing me the bad parts, maybe to ease me mind, I ended up spending a lot!! He kept me informed about the progress of the car, etc. I am very pleased with the work and service, this will always be my tire place because of Larry and the people who work there. Thanks! BTW: my car feels new again :) read more

Great service!! Super friendly staff, willing to go the extra mile. Raquel helped me get a good deal on a set of tires because I couldn't afford them at first. They definitely tried to make the sale easier for me because of my financial struggles, which means a lot to me. Only took an hour, and my tires look great and I feel safer now that I have new ones. Thanks! read more

Larry Carmel always takes care of my cars in a timely and professional manner. Reasonable prices and great customer service.

My truck is my life. Been dealing with Larry for about 3 years now. I'm a plumber with an ECON 350 Super Duty that chews up tires and brakes like a pit bull with a chihuahua in its sight. Larry sold me a great set of tires a couple years back but, I really put them to the test on a daily basis. I've had to bring my truck in 3 times for rotation, flat and slow leak. Today, Larry had the day off so, I dealt with a young lady named Raquel. Same great service and again......0 charge! Awesome service. My baby (truck) has her issues and needs major service because she's now 12 and a half years old but, I'm ONLY bringing her to this Firestone location. My name is Eric Englert, president of The Water Heater Pro and I dont blow smoke. Thank you Firestone. read more

Larry and his staff are the BEST! I've been coming here for almost 5 years now and they provide great service and customer service is excellent. They attend to their client, dedicated to their jobs and always hassle free. Even if you walk-in without appointments they always accommodate and have your car in decent amount of time. It would be best to drop off your car and come back for it so you won't feel impatient waiting especially on a weekends. But they provide excellent estimate time how long it will take to finish the job along with other appointments made ahead of you; if not, just make an appointment. read more

Larry Carmel absolutely went above and beyond for us. We got a flat tire late in the day and brought our car right over to Firestone. Their location did not have the exact tire we needed but the location a few miles away did, as our car was not drivable Larry offered to go pick up the tire for us. They ended up staying an hour past closing time to get us a new tire and back on the road very quickly, thank you Larry and Firestone! read more

Larry and.the crew are amazing. They provide great advice and look for the best deals when it comes to Auto Care. They are the definition of looking out for the customer first. read more

Lawrence was friendly and professional. I was able to save a lot of money by coming here. They showed me that they were honest and not just trying to make money. I will be coming here for all my automotive needs going forward. read more

Just recently went in for my normal oil change when I received a report to have my breaks done and I did. Then for the following weeks the breaks sounded worst and I went back in to have them taken care of but the problem persisted. I decided to take it over to Larry Carmel in the Northridge store and not only did they fix them but Larry gave me a break pad 101 which I really appreciated...awesome job in a timely manner that had me back on the road feeling safe. read more

I came here to get a lyft inspection which every time in the past has taken 15 min. However firestone took two hours to do the test which is ridiculous. Finally they told me everything was fine except a light was out. This put me in a position of either paying for a failed test or paying them to fix it. I would not recommend coming here for a lyft or uber inspection. read more

I was here today, and the Store Manager, Lawrence Carmel, went above and beyond his duty by answering all of my questions, and explaining what needs to be done and why. He also allowed me to work with my budget. The storefront itself is incredibly comfortable with magazines to read, vehicle literature, Direct TV (with an accessible remote), complimentary coffee, free wifi, comfy chairs, and a very clean and accessible bathroom. I also had the pleasure to speak to one of the mechanics on break, Matt, and he was very friendly and informative. Will definitely visit for all my future needs and will recommend to friends and family. It was actually fun to be there ;) read more

Larry was very helpful friendly and honest. Great service. I went for the lifetime rotation and balancing for $75. Great value. Most of all service and efficiency was great. Took an hour and a half plus free alignment inspection. Highly recommended. read more

Firestone Complete Auto Care - Very nice big, clean and cool waiting area and showroom. - Tires Near Me - Northridge, California

Great service, made an appointment for that day, after Keyes Honda screwed me over. Dropped my car off at 3 pm and picked it up at 4:30 as promised. read more

Thank you to Larry and Firestone Tires for helping me out today even when they didn't have to. I have to be honest but I had meant to go to a different tire store near by and accidentaly turned into Firestone. Larry was super nice and ended up offering to patch up my tire for Free anyway, just like the other tire store would have. Not only that, but they got me out of there in less than 20 minute. So grateful for their amazing customer service. We will definitely be back. Thanks again!! :) read more