What could have been a frustrating situation, the manager handled it with customer service in mind. Went out of the way to make things right. And it could be Cadillac's fault but he made it right. Thank you thank you!! read more

They took advantage of me as a woman alone with an urgent need and quoted a huge price because "expert tech time time was needed for a time intensive" problem. When it took half the time quoted they would not reduce the price. Part of the part worked on fell off the car the next day. I would never recommend them to anyone. read more

Horrible experience, over priced, over promised and under delivered. Tried to hard upsell everything. Vehicle was not ready when promised, left vehicle all day for an overpriced oil change. read more

Quite honestly, very pleased with the level of service overall with the staff entirely. From the beginning with Eli, to Michael (my tech). it was a great experience. Michael was super nice, friendly and very professional. While I understand Tech's don't typically talk to the customers, he didn't mind me looking on the sideline and asking a couple questions while he was working on my alignment on my truck. He was so friendly and nice the entire time I felt like I was involved more than just a customer, but like family. Honestly, never came across this level of service before in my ownership of nearly 30 vehicles from anyone before. I mention Michael many times because he overwhelmingly stood out by his nature as a person as well as a professional and how he treated me, which I can only imagine that's how he treats all his customers and their vehicles (with kindness, professionalism, and respect). The staff that I interacted with overall was very friendly. I highly recommend buying their lifetime alignment and if they have the discount at the time, you get $20 off that as well with the coupon. Only place that I know that offers that long of an alignment. read more

We purchased a used vehicle and took it here to get the fluids checked and just for them to go over the vehicle to make sure it was in good working order. ( we know where to put the gas in and that's about it) Unfortunately for us, it had other issues either the seller didn't choose tell us or know about. Adam, the store manager helped us prioritize the items that should have our attention first and other things that could wait until later. He also told us that they have a service for around $60 that they would look over a vehicle you are wanting to purchase and they will tell you everything that is wrong with it. Definitely will use that service in the future, Before we buy our next used car... Was impressed with his thoroughness and kindness. Will surely be back. read more

I went here twice for an oil change and tire rotation. The first time, they didn't rotate my tires and I had to go back. The second time, I marked my tire before going in and guess what? They didn't rotate them. First time could've been an honest mistake. Second time is a pattern of them not doing work requested. I won't be back! read more

Would of put -10 but not allowed. I figured I would try a local repair place for my Volvo instead of the high price of a dealership. Called for a quote on a timing belt change and they beat the dealer price by $140. Took my car in for a timing belt change after being quoted $540. After all work is done, they tell me it will be $740. I argued the price with with them and they said no one would give a quote that low, so, basically accused me of lying. Not only did the timing belt kit price change by $200, I scheduled an appointment for 8:00 am, hey called me at 5:26pm saying my car was done and they close at 5:30. So basically it took 12 hours of labor for 3.5 hours of work. I will never, ever go to this place again. read more

They did an oil change and about two months after I discovered I was missing two bolts from my air cleaner. I called and spoke with Eli. I went to the store and showed him one of the other bolts. Eli, without question, said he'd order me some bolts. I went back a week later and Eli had the bolts. These air cleaner bolts are proprietary as the specs are specifically for the air cleaner on my truck. I had also tried to get the bolts from the dealership and was told they were not available. But, Eli and the service manager at the Firestone were able to get them. They went the extra mile to take care of a customer. I can't thank them enough. read more

This location has never been fast for even simple oil changes but my last visit was absurd. I brought my car in at about 10 am yesterday for an oil change and to fix an oil leak. Not really saying much on the phone when they were starting work, they told me what they were going to do and how much it would cost. They also added that they'd call me when it's done. So far so good. However, near closing time I had still not received a call from them, so I called them and that's when they tell me it needs to stay over night. I wish they would have said this the first phone call but no big deal. The guy says it takes 5 more hours of work so it will be ready 11 am or noon at the latest the next day. My ride had work to go to and drops me off around 11 the next day like they said. I wait patiently until 1 and my car isn't ready. When I ask why, their explaination was they didn't know they needed to take off my exhaust to fix the oil leak, and it would now be ready at the end of the day. Again, without notifying me of this development. I kept going here since my family earned a lifetime free oil change for every visit on my vehicle but waiting 2 FULL DAYS for some work on my car is ridiculous. Especially with the lack of communication they displayed with me. This definitely ruined my 2 days off from work this week. Free oil changes are no longer worth the extended waiting times that are guaranteed every visit. I have finally decided to take my business elsewhere. read more

Tried to rip me off!!!!!!! Told me I needed new rotors and new brakes! $370 total. Took a blow hearing that. Called brakes plus down the street, told me that could be done for $275. Dropped it off at Brakes Plus just to find out I don't need those things, only my rotors to be resurfaced. AND there was a customer in Brakes Plus getting a second opinion after being told the same thing from Fletcher!! $120 total. $250 in savings. Thanks for nothing Fletcher's! read more

Since the switch from Fletcher's to Firestone they have been amazing and super helpful every time I go in! I come here for everything because of how much I trust them. Not only am I greeted every time I come in I'm welcomed back to come in "even for the little things" which usually end up being free check ups. They also help me feel safe coming in and make me feel like I'll be taken care of. I usually bring a male friend who knows more about cars with me so shops don't take advantage of me, but here I don't need to worry about! They actually give me updates if I'm waiting in shop about what exactly they are doing with my car and they keep to their appointments. Eli at the front is amazing and super helpful, so is everyone else too! Will always come back here! read more

Worst customer service ever, they should invest in building customer relations instead of poor attitudes. They act as if you are putting them out of their way to do work they are in business for. Not sure who the manager is but you need to open your eyes and ears. read more

Went to this firestone to get two tires replaced, as they were open on Sunday which was convenient. After leaving the car for 4 hours we picked up the car and hit the highway. That's when we felt a vibration indicating the tires had not been balanced. When I called, it was confirmed the tires needed to be balanced. Odd since we were charged for it?! Unfortunately I don't live near that location, so had to take the car into a different Firestone a different day to get this done, which was NOT convenient. read more

I am pissed off at this place. I have always used a dealer for my services, but because my Lexus RX has gotten older I decided to try out this neighborhood Firestone, which used to be called Fletcher's Auto, until March of this year. I really wanted to establish a relationship with them so I can have my car serviced nearby the neighborhood. I went for a brakes job because they were pulsating at this time; I left the car there for evaluation. They called me and recommended to change all the rotors on four wheels and so forth, to which I accepted. I also asked for Transmission flush, which they were please to perform. All these cost $799.99, which was fine. They recommended to work on my front axles for $421 to which I said no, thanks. They then recommended to replace my struts because they saw a small leak, stating that with the age of the car it is expected. I told them that my struts were actually not the originals that came with the car, and so I said no, thanks again. Just to tell you that they will keep trying to add work, so don't let that happen; fix only what you go there for. Now why am I upset? This morning I noticed that the car I picked up from them yesterday evening has a long dark bruise around the rim of the front white bumper, through an area 18 inches long. I know my car very well and I would not fail to notice a scratch that long staring at me like that. I called and went back this morning then ran into a choir of denial. They were not honest to own up. They refused to take responsibility. How can I prove! No surprise! I left there feeling sorry for them wondering why all the mechanics were standing out there with no cars to work on. I wish I had read these reviews I wouldn't have gone there. The last time I did service there, the guy called Eli, notorious Eli, I've read about in other complaints here, charged me for replacing the bulbs in my Lexus headlamp. I knew well that the bulbs in that particular headlamp are not replaceable, there is no access. You replace the headlamp assembly as a unit, not one bulb each. I confirmed that with the dealer, just in case, even though I've know for a long time. So I caught him in a lie. To me Honesty is everything. That's it for me. Update: yesterday, one week after the above experience I took my car to Arrowhead Lexus dealership to evaluate and tell me if there were problems with the front axle or the struts. They inspected my car and returned with the verdict that I do not have any problems with these items. So it further confirms that Firestone tried to hack me. I could've been out a lot of money had I fallen for it. read more

This place is unbelievably disappointing. Strike one was the fact that it took over an hour and a half for a simple oil change even though I made an appointment earlier in the week. Strike two, after buying a $17 oil change groupon and taking care of it up front they decided to charge me another $5 after they were finished for "taxes and a fee". Third strike was when I got into my truck and there were black marks all over my door and all over my steering wheel. This place need a lesson on how to run a business. read more

I live in the east valley but work in the west valley, so when my battery light came on just as I was pulling into work, I knew I needed help quickly or I wasn't getting home that night. The guys at Firestone got me in that morning with no problem. They replaced my alternator and also fixed a smaller complaint I had with my brakes the same day. Their prices are in line with other shops. I do most of my own auto repairs, so I know good workmanship when I see it. I'm grateful they were able to help me out and I wouldn't hesitate to go again. read more

Brought my car in today with a flat tire and little time to get it fixed. The team at Fletcher's worked quickly, gave me a great deal, and delivered on time. Very impressed. I will definitely be back. read more

BEWARE do not go here. They charge almost 100 bucks to diagnose the problem with my car. They say they will apply that to the repair but then Jack up the repair almost double what it should cost. STAY AWAY!!!! Very poor customer service. read more

This place is only good for tires and oil changes. Don't take your car here if you don't know what's wrong with it. I dropped my car off because my taillights didn't work. They called me the next day and said they couldn't find the problem. They said there was a short in the electrical system that they couldn't find. So I opened the hood and checked where the fuses and switches were and they had never opened it. They didn't check the fuses, switch, or the bulbs but they said they couldn't find the problem!!!! That's because you never looked! You want the easy stuff that you don't have to diagnose. At least tell someone before they leave their car there. I called and asked for the techs that worked on my car to see what they did and wouldn't you know it, they weren't there that day and they never called me back like they said they would. Like I said, oil changes, fluids, and tires, or problems that you know about. Don't go in there and say you don't know what's wrong with it bc they won't even try to look for it. read more

A lot of old reviews might say this place isn't good but I enjoyed the customer service. I took my car in with my Groupon believing I needed the brakes changed. After inspecting them I was told that the brakes were fine. I'm happy that they were honest with me instead of lying. Check out the Groupon available now, it's a great value for all they will do for your vehicle. read more

Not sure why the bad reviews here. I always make appointments for my oil changes and they are usually done within an hour. I walk over somewhere and have lunch, when I return it is done. One time they didn't get it done during the hour and the oil change was free!!! I have found that they are honest. And with a car shop, that means something. They don't sell me a new air filter EVERY time! I had the dealer tell me the battery was bad on my Toyota, so I took it by this Fletchers and they tested it. It was fine. The dealership used the wrong setting. The battery lasted another 18 months before I replaced it. I have never been sold something I didn't need at this Fletchers location and I have been going here for over 10 years now with 2 cars. And I could go on and on about how much money they have saved me from what the Dealer 'recommended' that didnt need to be done. I take it to Fletchers and ask them to check it out and 9 times out of 10, it is fine. I have had bad experiences at other Fletchers, but not this one. They have always treated me fairly and have been honest. The guys working the desk aren't always the most personable, but I have yet to feel like I am getting ripped off like so many other car places. Good work and honest...that is what I look for in a auto shop and this Fletchers provides that! The only reason I didnt give 5 stars is the fact that it takes a week to get an appointment because they are always busy...and what I mentioned about the front desk. read more

Last month my wife took in her car because of an oil leak. They did some engine modification and up-sold us on some AC line replacements. When she got her car back it still had an oil leak and her AC would only blow hot air. The mechanic stripped her oil drain plug and there was still problems with the AC lines. Last week I took my car in for a check engine light. They tried to up-sell $400 for an oil pressure switch, belt and air filter housing. The belt is in good shape and the air filter housing is a missing a screw. Spoke to another Fletchers, Midas and GM dealership about air filter housing replacement. All of them agree that there is no reason to replace the housing. This location is horrible, go to the 35th Ave and Union Hills location or find another repair shop. read more

Adam got my car in the day I called for an appointment. ..need a oil change and the breaks done. We didn't want to come back here after a issues we had but Adam took care of everything and it was a pleasant experience this time. Thanks Adam read more

We were on our way up to flagstaff when we noticed that the new tires we got at another shop were not balanced correctly. Eli fit us in right before they closed and took care of it right away so we could still take our trip. So pleased with the customer service we received. We now know where to go to get it done right the first time. Thanks again!! read more

When I called on the phone they claimed I could bring my car in. When I showed up and presented a Groupon they changed their tune and said it would have to be another day. I took it to a second location that did the exact same thing. I am sure they don't make good money off of the Groupons but the idea is to generate new customers, and I can say their shoddy customer service negates that idea. Oh, and once I did find a location that would take the Groupon, they ended up telling me that the coupon didn't cover the whole brake service and I had to shell out $250 for what was originally supposed to be a $70 brake service. read more

Nothing like paying for a groupon for an oil change, and come to find out I need to pay an additional 38$ because my car can only take full synthetic. Besides the fact that I've had the oil changed plenty of other times without this being the case. 17$ groupon ended up costing me 56$. Thanks read more

Do not go to Fletcher's they will try to rip you off. Went to Fletcher's to get an AC check because my air was blowing hot. When they did the check they told me I needed a two new parts for my AC , I have been ripped off before by mechanics before. I have learned to always go to a second shop to see if they find the same issues with any mechanical problems. I took the car to Just Brakes after getting the information and had them check the AC. Come to find out there were no parts that needed to be replaced and all I needed was my AC recharged. AC blows ice cold now and I would never ever go to Fletcher's again. I hope no one else experiences a problem of being ripped off by a company that just wants to make money and always go to a second shop to get a second opinion. read more

My experiences with Fletcher's were always positive. My first experience after the Firestone take-over was the exact opposite. Stay away.

Gotten worse, now owned by Firestone. Discontinued oil service we had paid for a lifetime. Stay away! No one is there anymore, bays are empty......obviously I'm not the only one leaving them. read more

Scheduled an appointment for 8am for an oil change and they didn't get started working on my car until 9:20. Their excuse was that they were behind this morning and couldn't get started on in sooner. That is exactly why I scheduled an appointment for the first available spot in the morning. I will be finding a new auto care shop from now on. I would absolutely not recommend coming to this location. read more

I made an appointment for 9am this morning to redeem the first of my five Groupon oil changes . I was there on-time and instructed the manager that I was in a hurry, and just wanted my oil to be changed as quickly as possible. From the waiting area I watched for 45 minutes as the mechanic slowly worked on changing my oil in between coffee, and generally wandering around. Fifteen minutes after I watched him re-fill my oil, he finally brought my keys to the front desk. I asked the manger how I might be able to make this process go faster next time and he said I should make an appointment. I corrected him and let him know that I HAD an appointment. He then said that I should expect them to take 45-60 minutes every time. I reminded him that I told him I was in a hurry and all they needed to do to ensure that I have a good experience was to get my oil changed. Any Walmart or Danny's car wash regularly changes my oil in 10-15 minutes, so I did not expect this to be an unfair request. I feel it's important that the owner of this Fletcher Tire & Automotive be made aware that his staff missed this Groupon opportunity to convert me to a loyal customer. read more

The service is terrible here. I went because it was right down the street and it seemed convenient. I arrived with a flat tire leaking, Eli asked about the car, he never came out to look it over. This seemed a little questionable, then he told me it would be 30mins till they could look at it. He never called me, I called an hour and a half later to ask and he told me it had a puncture in the wall. Since he never came out to initially look for the puncture, I was pretty hesitant to believe him. Everywhere I have gone in the past would send someone out to at least diagnose it and show me the damage. The tire ended up costing $250 which was WAY too much. I won't be coming back. Eli also lacks proper customer service etiquette as he greets everyone as "buddy" instead of sir, mam, or your actual name. This is such a convenient location, it's a shame they don't seem to care about their service experience. read more

I made an appointment a week ahead for an oil change and wiper blades replacement. When I arrived my appointment time, I was told my vehicle will be ready in an hour to 1.5 hours. I decided to have a family member picked me up while my car was being serviced. 2.5 hours later, no telephone call from Firestone. I called and was informed that "your car is next, should be read in approximately half hour" Four hours later, I got a call that my car is ready. What's the reason to schedule an appointment in the first place? No telephone call or being honest with their situation, no consideration of their customer, especially if they have plans. I did NOT anticipate to wait 4 hours for the vehicle to be serviced just for an oil change and had to cancel my afternoon plan that was committed weeks ago. This is awful. I am NOT going back there again. They called a different number than the number I asked to call, they told me the wrong name of the vehicle was ready, and it took four hours to change the oil in my car. No staff apologized. No consideration. Just plain AWFUL. Please be prepare for the delay in getting your vehicle serviced. I am NOT using FIRESTONE again! read more

Worst service experience ever!! I had Fletchers change the brakes on my truck. They will not set up an appointment, rather they have you bring the vehicle in at 7am. I did just that, and didnt receive my truck back until after 3pm and several calls inquiring about the status. Doesnt end there. I had to take my truck back 2 months later because the brakes were squealing worse than when I originally brought it in. Same story, no appointment, truck dropped off before 9am, and didnt get back until 5pm. On top of that, they try pushing several other items on you. Last time I ever use this company for anything. read more

Every year I try to give these guys a chance to redeem themselves.....and every year its the same horrible service. I took my vehicle in for a 15 minute oil change....I was told to come back in 3 hours. No problem...because I was promised a deadline. 3.5 hours later they finally put the car on the rack...then proceeded to ORDER the damn filter. Why didn't they do this 3 hours ago. Needless to say...45 minutes later my vehicle was done. ANY APOLOGY FROM FLETCHER TIRE...NADA!!! They are quick to blame someone else, rather than build a serviceable relations. Sad part is...they have a sign out front that says Dependable! read more

Great customer service I don't feel like I'm getting ripped off!!!! The manager here is very cool! And down to earth, he helped me out get a new tire after discount tire messed it up.. Thank you.. read more

I've been to this Fletcher's about 5 times now. They do not advertise a 15 minute oil change so all the people complaining that they take too long should probably pay the extra money to go to a place that does. However, if you can be patient, these guys really stand by their work. I made a 9AM appointment and was out by 10:15. The longest I've ever waited is an hour and a half. Adam and Rick at the front desk were friendly and interacted with my 3 year old who was waiting with me. When I got home, I had an issue with my oil change and called the location. Rick was very helpful and took me very seriously. He fully resolved the issue at their expense and was humble and patient enough to explain what happened. Regardless of the issue (these men are only human), I feel extremely well taken care of as customer and a person. This place will continue to receive my business at the exclusion of all the "faster" and more expensive locations. read more

Terrible customer service! I had an appt for an oil change and tire rotation. I WAS WAITING FOR MY CAR IN THEIR STORE, Took them 2 hrs to get it done AND I HAD TO ask if it was done!!!! It probably was sitting their for god knows how long, what happens if I didn't go up to ask about my car!?!? I probably would still be sitting there!!!!! This isn't just customer service, this is just plain rude! I looked into the parking lot for my car and there it was, no word from the guy at the desk! I'm so peeved that I had to write a review in their parking lot before I leave! 2 stars for the price but that's out of pity. read more

Terrible service. I have gone there fee times. Every Time service is awful. Today will be the last. Stopped in to have a noise diagnosed. Was at the door at 8 when they opened. Was told there would be a 2 hr wait. Explained I would rather make and appt and come back. Was then told they would pull it right in for me. An hour and half later they still had me sitting there. When i asked about the progress I was rudely told I would just have to come back for a couple more hours. They also did an oil change for me and my truck left with an engine light on and a new noise it never had... bad service. Bad work.. Wont trust them again. read more

took car in they did $800 worth of work, noticed when I got home there were spots left in my drive. Gave it a couple days and still drops, looked under the front of the car and the shroud on the under part of the front end was missing. I called and asked if they had the large plastic shroud that protect the undercarriage there that goes to my car, yep its here. No one called to tell me the 3 days I had the car back. The tech forgot to put it back on and another piece back on. I had to make another trip back and have it re installed. There is still one part of it missing and Eli said he would check and get back with me, its been two days and no phone call nothing. Don't count on follow up with this location read more