Needed to get my all-wheel drive car aligned before a long trip. Firestone is one of the few vendors in the area who does 4-wheel alignment. Used the online scheduling link from Yelp, and had a 9 am appt. the next day! The service team was really great. They identified a few issues that my regular mechanic missed, explained the options and got the work done while I waited. The car feels like new! read more

Tim was amazing! He was so honest and forthright in my situation! He told me where the replacement factor was and that I was almost there. Then gave me a range of quality choices. Hearing him deal with customers while waiting he was equally pragmatic! I will def be coming back and I'm from the loop! Worth the drive! Also...I was so happy they were even open on Sunday (seems so rare in this city). read more

Unfortunately, if you have an emergency you may have no choice but to use whatever is closet. However, if you do not have one, you may want to look elsewhere. The customer service is iffy, the wait times can be ridiculous and while your tire will get fixed, Firestone will not make a rough time any better. Not horrible, but serviceable at best. read more

Please do not bring your car to this joke of a place. I wish I could give negative stars. In April 2020, I brought my car to this raggedy place for them to fix the brakes, I paid almost $1000. When I took the car to Volkswagen (I honestly should have gone there to begin with, biggest regret), Volkswagen informed me that some bozo from this place messed up my brakes even more. I had to pay Volkswagen $700 in repairs to correct whatever Firestone did. When I called customer service to tell them what happened, the store manager was quick to call and deny. When we gave them the paperwork from Volkswagen they became silent, and nine months later I still haven't received a refund. Please do not go here. On top of these bozos not knowing what they're doing, they lack accountability. I'm considering going to the BBB. read more

It was an okay experience with company car. It took about 4 hours waiting to install 2 new front tires, front breaks and oil change. I have no idea how much it was. It was direct billed to a maintenance program. My pervious Firestone in California seemed a lot better. Even took there my Personal cars there read more

I brought in my car for an oil change and tire rotation. I made an appointment online and it wasn't found. Luckily, they got me in. I went in at 5:30 and was out by 6:15. I told the guy at the counter that I needed an oil change, tire rotation and I had a light on my instrument panel that came on this morning. The total was going to be about $35. He said it would take about an hour and a half. He came back about 15 minutes after I sat down and told me that I had a break light that was burnt out. He said it would be $15. I had him change it, because they had my car anyway and it was cold outside. He came back 30 minutes later and told me my car was done and the total was $50. Totally worth it. Close to my work and they were friendly. I will go back again. read more

Tim, Tommy and the rest of the guys are awesome! Can't go wrong with these guys! They've been a huge help for me over the past 4-5 years. You guys are the best and your service is great. I recommend you to all of my local family and friends. My boys and and car appreciate you! If you're ever in need of help, please ask for any of these men. Phenomenal. read more

I stopped by the other day to see if they can help me with an issue with my light bulb that was melted in the parking lamp socket. I'm not sure what the mans name was but thankfully he was able to get the bulb out & put a new one in. When I get the new socket installed then I will be able to give a rating , but as of now, 3 stars. read more

Ivan the manager is the rudest person. Horrible service and didn't do a proper job. Never again!

First my car is 15 years old! The air and my brakes needed help. Tim, the manager went above and beyond to make sure my aged auto could go back on the road safely. He rented me a car so i could continue to take care of my two granddaughters. He drove me to the house to save me the taxi fare. It took more then one try and i got a little testy but all in all i will be taking my old beauty back. Ishmael and Andrew made my life easier as well. This is the the Firestone at 8801 Skokie Blvd. They all worked hard to make it work. Polite, explained everything. Going back for oil changes for sure. read more

Review update . I just stopped in because I've got a leak in my tire and really needed some help getting it patched . I was told by someone I did not recognize that they were not only busy today but they would be too busy tomorrow as well . I'm a regular customer I expect a little bit better service than that . So fuck you you fat bastard. You just lost a customer for life and thousands of dollars worth of business. Cant say enough about the guys here. I have always been treated fairly and never a problem with the quality of work. Let's face it, we all think mechanics screw us and we all hate paying the repair bills. read more

This place is a total rip off i went in to the firestone in skokie because my brake light came on. I previouly visited the location in niles back in dec 2016 they charged me 900.00 to do my back brakes cylinder and all so i took it in because it was the same issue i had back in december. So the manager told me i need to replace my brake lines and its an additional 500.00 fuck you and your quote. I took it to this mechanic on main and pitner he charged me 200.00 for the same job. I regret ever going to firestone and opening a crddit card with them what a joke read more

If I could give zero stars I would. I don't like to give bad reviews, but Firestone got me so upset. After an oil change in July, I noticed my brand new boots were missing from my trunk. When I called the manager, Ivan to look into the matter incase it was misplaced. He was very defensive and mocked me trying to make me feel like an idiot like "why would they take my shoes?". I will never do business here again to say the least and filed a complaint with Corporate. Of course no one has gotten back to me to follow up. Poor customer service. read more

Friday eve before a road trip on Saturday I hit a pothole and damaged my low profile summer tires. Had to fix ASAP. It was about 7 pm and I found firestone open. Went in, worked with a gentleman who did pretty good with finding an acceptable set of tires and told me they could have them sat am. Not cheap, about 30.00 more for each tire than tire rack .Ok fine, very good so far. Saturday I realized that I could drive by tire rack as part of the road trip and have them install tires (much bigger selection). When I called firestone to cancel, I was told that they had put one tire on the wheel that had the damaged tire, and I was "in line" for the other tire. If I wanted to cancel, I had to pay a 60.00 restocking fee. Ok fine. It will be ready in 2.5 hours. Dropping off the night before didn't matter. Then an hour later I get a call. "The new tires received are 3 years old and policy is not to install. Then he says there is no restocking fee like he's doing me a favor. Then he's trying to sell me all seasons. So after all is said and done they wasted valuable time because they were about to install tires that are against their policy. Why couldn't they tell me that initially. Never an apology. If you want regular all seasons on regular car, you are fine. Something a little special, forget about it. They may frustrate. read more

Got my oil change this morning 6/13/20 at Firestone in Skokie and when I get the vehicle back. I notice a small cracked right in front of me in the windshield. It wasn't there before I drop the car off. I notified the manager then he tell me to get the insurance and offer no apology. I just want him acknowledge the damaged was cause by his careless employee that's all. Then we get into a little heat argument and he tell me to get lost. What kind of the service is that?. Even this Firestone location only 2 blocks from my house, I will let everybody I know about this and I don't think all my friends and family will come back to this store. read more

Recommend this place, brought in my car for repair as it had weird noise coming out from under the hood, Firestone crew diagnosed it only to find out that one of the bolts (water pump) was loose, so all they had to do was to tighten loose bolt and I was good to go.... so happy to find an honest place to bring my car in. Thank you! read more

I went to get get my car wheel alignment and my light fix. I was greeted by the sales person name Daniel. He make sure I was well taken care of and answer all my questions and concern. read more

Long story short, Saturday night my check engine light came on and the car started to vibrate really bad at 2am on the highway. I was 30 miles from home and had no choice but to drive it home with knowing the potential for damage. I know that firestone is open on Sunday so I drove it there at 8am. I was greeted my Alex who was very compassionate about my situation and took very good care of me. What I thought was going to be a several thousands of dollar job only cost $373 to fix. With diagnostic, 6 new plugs, adjusting the electronic throttle settings and shop supplies, I couldn't complain at all. No one is open on Sunday except Firestone. It saved me from renting a car in Monday and I'm so grateful for their service. Thank you firestone for saving the day!!!!!! read more

I've gone here for years. They are trustworthy and reliable. I will continue to take my business there. Just all around good folks.

Dishonesty and poor quality work. I took my car there because the driver's side window was stuck half open. I usually take my car to a shop in Roger's Park where they have impeccable service but because it was going to rain, I decided to go local and take it to Firestone hoping for a speedy fix. Got the car there around 8 AM, told them about the issue with my window and figured I might as well get an oil change since my car was already there. The guy at the desk, Alex, was very friendly and told me they would have to take my car door apart to run diagnostics to figure out the problem and that it would cost $60. I agreed to the cost and he said they are waiting for the second technician to arrive before it can be looked at. He said earliest they would call me would be at noon to let me know what the issue was. A little after noon, when I didnt hear from them, I called them for an update and they said they were still working on the car. Finally they gave me a call around 2pm (total 6 hours later) to tell me that in order to fix the window problem they would need to order two parts (a window switch, and a new motor) one of which would arrive the following day. They quoted me almost $1000 for parts and labor!!! For one window?? I refused the repair service, and asked them to complete the oil change. 2 hours later they said that my car was ready so I pay them for the oil change and diagnostics and head towards my car. When I get in my car I notice that a piece of door is missing right behind the door lever!! (Picture attached) I go back and Ishmael who took care of my transaction comes out and says that the guy who worked on your car went home so we'll give you a call when we find the missing piece tomorrow. Unreal. That night my brother called the guys at the auto shop I frequent and they thought he was pulling their leg. They couldn't believe Firestone was charging close to a grand for the repair. They quoted me out the door $350 for parts and labor. In fact, they said they will order the part right away and to bring the car in the next morning. The next day, I went to my usual guys, and they fixed my window in less than 2 hours. Notice I said part and not partS. Firestone was charging me for an extra part (the power window switch $326.99) for absolutely no reason! Take a look at the quote comparison in the pictures. My guys repaired the window and all they needed was to order a new motor. On top of that, they even replaced the missing piece of door at no charge. I'm appalled at the poor quality of work by Firestone and upset that I spent $60 for them to take apart the door just to have my car returned with part of my door missing and a ridiculous quote. Oh and by the way, they never called me back about the missing piece. Needless to say, I am never going back there again and I feel terrible for the customers who don't know any better and allow them to charge them insane amounts for service. read more

See all

They are the worst! It says it's open until 9 PM and the guy says oh I can't understand why they left it on there they still haven't changed it. Do yourself a favor and stay clear of this place read more

I have bought tires here in the past so I took my car in when one of the tires kept losing air. After a few hours I got a call from Firestone and they said my tire is unrepairable and I would need two new tires. They said that because my car is AWD you have to replace them as a set (this is probably true) and they quoted me a price of $488 for two tires. Are these tires made of solid gold? That is outrageous! I ended up taking my car to the NTB in Niles for a second opinion and they patched the tire with no problem. Going somewhere else cost me thirty five bucks instead of nearly five hundred. read more

You have been warned. These crooks will try to rip you off, guaranteed. I brought my car there with a broken AC and Power steering belt, they wanted $185 to replace them. They were charging 4x the cost of the wholesale parts and $106 for 15 min of labor. This blew my mind, but was far from the end of their shenanigans. They then told me that they'd have to keep my car there over night as there might be further issues with the vehicle. I expected a call early the next morning, since I was told my vehicle would be the first one they looked at that day. Instead I CALLED them FOUR HOURS after they opened... I was told then that there were some components damaged by the belts and that I would be charged $1133 for them to correct what they claimed was wrong. I told them "No, do not do any more work on my car." I brought the car home with a tow dolly the next day to find that the damage was non-existent and that they had lied to me out-right. I will be reporting this store to their corporate office and the Better Business Bureau and hope they get what they deserve. If I could, I'd give them 0/5 stars. read more

If you want to get ripped off, this is the place to go. Dishonest tech drained power steering from the reservoir, and told me I had a leak. I bought some PS fluid, topped it off, and the level has not moved in three months. Leak? More like total lack of ethics. The poster of Harvey Firestone that they display has a quote by him stating that honesty is everything. Perhaps while he was alive, but not any more. Do not trust these people. They are crooks. read more

Everyone was friendly, especially Tim. My husband bought 2 new tires here, as it was the only place that offered any deal on 2 tires (most deals only offer deals on 4 tires). They were fast and reasonable. I needed 4 new tires on my car; I got estimates from 2 other companies and Firestone was about $200 less than the other companies. I asked them to check my battery (because I had been told by another auto place that it was low, even though it was only 2 years old) and was pleasantly surprised that it was ok, no need to replace. They did give me a couple of recommendations when I left for future suggested maintenance, but didn't try to scare me into adding on a bunch on unnecessary services like other places do. I paid exactly what I was quoted and it was done earlier than they said. Very pleased. Clean lobby as well, with free wifi, magazines and TV if you choose to wait there. read more

Second experience here with excellent, courteous, competent service. Both times I arrived with no appointment. It was later on a weeknight evening. My tire light had gone on on the way home from work. I waited patiently, which is to be expected under the circumstances. I was just so grateful that they agreed to look at the tires for me. They found a nail, patched it, and I've had no problem since. Can't ask for better service than that. Excellent. read more

HORRIBLE.. I went there for break repair on Saturday evening they charge abnormally high $1300 I dont have option at that time as I have to go out of town on Monday so I have given them. They took one complete day (although they said it would be done between 12 and 1) and not a single update on status. Anyway, thats ok. But after repair I find my Car Steering is vibrating and Service Engine light is on this was not there earlier. Now when I told them tehy said its Motor issue nothing to do with Break and they can check it which will cost me $125 extra just to check. Its not even a week and they dont care what they did. On otherhand they told me they would give 50$ discount and 5% additional discount When I will go for firestone card. what they did the have given 50$ discount and 5% is on the lowest item which is not more than 10$. read more

I scheduled an appointment for my wife to have the snow tires put on her car. The appointment was for 11AM, and we dropped off the car promptly and they told us it would take an hour. 4 1/2 hours later, the car still wasn't finished, which made us late for a dinner reservation. No apologies, and the price was more expensive than the Acura dealer. I will certainly never return to this facility. read more

Our family has been going to this Firestone location for years with all of our cars! The management is always very professional and responsive to our needs no matter what the situation! They go above and beyond to make sure their customers are satisfied! We are fortunate to have an honest team at our local Firestone in Skokie! Thank you for your service!! We look forward to working with you for years to come!! read more

Was very impressed with a service provided by the store manager - Tim, very knowledgeable young man, who knew what he was talking about. He personally inspected the car and found out what was causing the noise I had. Previous 2 car repair shops could not identify the problem. Very friendly and professional! I would recommend to anyone who needs their car to be inspected, without being ripped off. read more

This is the crappiest service I ever received! Every time I take my car here, theres always something new that happens. I think they purposefully jack up your car. When my car went flat they replaced a tire and then my car was sideways, and they didn't give a solution to it. Just to buy new 3 tires. HELLOOO I bought warranty so I do not have to do that! read more

The managers there seem to be too arrogant to my liking. I went there twice and basically it was twice too many. NEVER AGAIN. the last time, I was trying to explain my problem and let him know what was wrong with my car and the guy is blatantly not paying attention to be and at the end just wants my keys. I asked him what do u need my car keys for and he didn't even know what I was talking about. Thanks but no thanks read more

I had a flat tire on a Sunday and they were one of the few open stores, they had a variety of tires and managed to complete the task earlier than the scheduled time. Very Recommended! read more

They are pretty cool here, nothing bad to report. Tommy seems like a pretty honest guy. Took my Jeep in for an evaluation and even though they did not fix the intermittent problem I have with my Jeep running hot, they seemed genuinely concerned about the problem. read more

Very dissapointed. Been going to them for years. Needed a flat tire repaired. Called them at least an hour before closing, and was told that they "may" or "may not" help me. I don't mind if you tell me you are booked solid, but at least let me know. By saying may or may not, made it sound you are not important. They have lost my business. read more

Where did my first review go? Not here. So I repeat: Do NOT to here!! Had a flat tire due to a nail and so cruised into Firestone for repair. After they looked at it, the guy behind the desk told me the tire was so bad that they wouldn't even touch it - it would be dangerous, and by the way, I really should get ALL new tires. I told him I found this so interesting as I'd just had my car in the Toyota dealer just one week before for a tuneup and they'd told me I have another 2 years on those tires. (True.) He insisted (condescendingly) that I needed at least one new tire and refused to even work on it! I had them put the spare on, for which they charged $15, and then coasted to the local gas station, where they immediately repaired it and also confirmed I had many miles left on all my tires. Don't go here! read more

They routinely keep me there all day, they twice lied to me on the same brake job they put in a dealer part when in fact they did not TWICE. It wasn't until I came in with pics of dealer parts and pics of what was in my car did the fix it. And if course I sat for 8 hrs. I now go to carx around the corner where they don't lie and I am there for the time of the service. Oh and the manager was the one who lied both times and he blamed it on his staff. read more

Unbelievable. After calling around for an oil change appointment, this Firestone said they could fit my car in. I dropped it off at noon and they said it would be done by 6pm. I thought that was a long window but as long as my oil got changed right? Wrong. Called at 5:45 and my car wasn't done. Went over and it was still in the same spot! Never even started for 6 hours!!!!!!!! The parking lot only has about 6 spaces so apparently they were just taking other cars ahead of mine since I wasn't waiting. NEVER AGAIN will I go to this Firestone!! The guy was so rude when I asked why it wasn't even started when they promised it would be completed in 6 hours. Got an appointment with my dealership the next day, in and out in less than an hour. Rude, slow and poor customer service. read more

HORRIBLE! I came in with concerns over my brakes. As soon as they learned that I had a warranty on my car (and they would get paid less to fix it) they refused to help me. The brake issues were dangerously noticeable, but they claimed I was imagining everything and nothing was wrong. I went down the street to Duxler who immediately diagnosed the issue and fixed it. Never going back to Firestone again. They are unethical and put me (and other drivers) at risk on the road! read more

Bought a new set of tires on my toyota about 9 month ago from this shop with lifetime alignment and free rotations every 6k miles. The guys have been great have no issues with the tires from day one. Tim (manager) has been great with assisting in the selection and servicing my car read more