This is my second time at this Firestone and I'm leaving very satisfied for a second time. I was able to come in and get same day service. Guido and Qaydar were great. Polite and professional. They took great care of my Bella . I would definitely return. read more

They always get it done. Pleased with Hylan blvd store. Guys are very friendly . Appts are always on time .

Very disappointed with my experience at Firestone. I spent $2,000 on repairs, only to have my car continue to have the same starting issues when I got home. My wife specifically asked if the alternator could be the problem--they said they checked it and it wasn't. A few days later, I had to bring the car back, and now they say it *is* the alternator and want another $1,000. It's frustrating to feel like something that should have been caught was completely overlooked. I expected better quality and honesty from a company like Firestone and won't be returning. read more

Picked up a really nice set of 4 tires, to have installed on my vehicle. I spoke to Mel on the phone, and told him. He said, I needed to make an appointment. Before I hung up, I explained that the rims are "powder coated" and might need a little TLC. Mel was nice and explained he was going to have his best guy on it. Soon After, my wife came to pick up the vehicle, (watch the cost was reasonable and was done at a reasonable time as well) she brought it home. After i got home from work, and was looking at the vehicle, I noticed there were some scratches on the rims, obviously from installation. The scratches weren't too bad. I'll have to spray something on them to cover the scratches but overall compared to the price it was worth it. Mel didn't install the tires and my wife wouldn't see something like that, so I can't really blame anyone. My experience was good and bad. good for money and Time, but bad that I have scratches my left on my poor rims. More info see pics read more

Firestone Complete Auto Care - Rim 2 - Tires Near Me - Staten Island, New York

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If I could give 0 stars I would....Dropped of 7 rims and and 5 tires to mount and balance for my e39. I specifically let the manager that was there on Friday evening that the two rims that had tires on them were going to be given to my son for his e39 the rims only as I needed the tires for my car. Saturday afternoon I showed up as they stated of the phone should be ready in about an hour. Look at the two wheels that were for my son and they were damaged on the lips. Let the manager know and he stated that's how they came in. I let him know that I did not give him the 2 rims that were for my son like that. The manager stated his wheel mounting machine would not cause that damage then proceeded to ask me how much was I paying for the service then asked me how much I paid to get me 5 wheels refinished that they were working on. The manager ask me what would he want me to do. I told him you should know you're the manager at this place. He proceeded to tell me he knew this was going to happen . I replied if that was the case you should have never providing me with the service and I could have gone else where. Let the manager know I have pictures and a video of wheels and if he wanted to see it he said no.Was told by some one at the place that Firestone is not the best place to have the wheel I have installed. If I would have known that I would have gone elsewhere. They also damaged the inner barrels of my refinished powered coated wheel. Aluminum wheels will start corroding if the finsh is compromised. I didn't let the manager know as I was upset and just wanted to get my wheels a leave the shop. Pictures speak for themselves. The last two pictures are of the 2 wheels in perfect condition before they damaged them that were going to be given to my son. I have been a customer at Firestone since the late 90s but now will go elsewhere for my automotive needs.... read more

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Went for on for new tires was pushed to buy a more expensive pair and wasn't even given the correct total for tires, alignment and tax Instead he just told me the total for the tires! Very sneaky Totally shady Business! Had he been honest I would have told him Hell no Instead I have no choice but to pay beacuse I need my car for work! Ridiculous! Poop read more

Completely messed up my alignment for my 2004 Tahoe. First time i went to pick up my vehicle they showed me the alignment sheet and the Camber was not in spec. When i brought it to their attention they said that it was good and it drove straight. When i pulled off the lot i immediately noticed the truck pulling to the left. i drove the truck straight back and explained to them what was going on. They had a tech get in the truck with me and he confirmed that the truck was still pulling to the left. I agreed to leave the truck overnight so they could fix the alignment. The next morning i went to pick it up and the sheet showed the same camber out of alignment. The service advisor assured me that the truck drove straight and that it only pulled to the left on one road because of a cup in the road but on the other roads it was fine. He then said to me "If you know anything about cars you would know alignments are just measurements, and if there is a problem it would require a front end check". After that i said to him well isnt the first step of doing an alignment to do a front end check because who would do an alignment on worn/ broken components. He didnt like that very much. I gave it a week of driving around and long and behold it wasnt just that one road that was cupped, it pulled to the left on all the roads. I bring it back for the third time after doing some research of my own and reading on different forums. It turns out that they went on the low end of the specification for the right "toe" and the high end of the specification for the left "toe", which this year Tahoe does not like. I explain this to him on my third time back, he completely disregards me and says to come back in an hour. When i come back the service manager said the car drives straight but we are giving you back your money. I said i dont want my money back i just wanted my car to drive straight, they refund me anyway, I look at the alignment report and everything is completely out of wack. I go to drive my car and need to keep my steering wheel half turned to drive the car straight. So now i really pissed because now i deem the car not roadworthy. I go back and explain that its not road worthy and they have a technician drive the car with me in it. He states that the car needs another alignment. so now i am really pissed off and tell them they refunded me my money just so they can say its not their problem anymore but you guys gave me a truck thats not drive-able. I refuse to go back to them for anything ever again. (The reason for the alignment was because i just replaced the upper control arms and the outer tie rod ends.) Its a real shame how down the tubes this location has gone. read more

the person who was fixing my car seemed to be watching a video on his phone. I think it was a how-to video.

I went in for a very simple oil change. And Guido the manager charged me for someone else's car which was way over $800.00. That is extremely bad. They also took over one week to refund me and charge me the correct price, and on top of that I had to go into the store 3 times, which was extremely inconvenient. read more

First time there abd I received a Horrible service. No even good morning, and I requested a inspection at 7 am, and they were just " I will be ready at 10" they dont even ask me for my name nothing read more

Trust the reviews, don't come here! Came in for a front axle replacement. I was going to buy an OEM part from BMW and ask them to install. They refused. So they ordered the part (twice as much! Instead of $305 for OEM I paid $750 for god know what) and when installed, I asked them to show me the receipt so I can rest assured they got me the OEM part. But they refused to tell me! Saying they got me the part with lifetime warranty. However when I got the car back they made me sign a paper that says 12 months warranty. To get more into my experience. As soon as I drive off their lot, I hear a noise in my tire, which increased with speed. I stopped to see what it is and its a acre with a washer! A little bonus you get from this place. I hate it when someone screws me, that feeling that you know you've been had. read more

Firestone Complete Auto Care - Trust the reviews, don't come here! - Tires Near Me - Staten Island, New York

They are ripping people off, quoted 1,000 after coupons for brakes and rotors! I did not need rotors, paid for pads myself and took to a mechanic!!! and also wanted to charge for break fluid when it was full!!!! do not even want to give 1... read more

the guys are good but the place is always crowded and there is no where to park forgot about making a appointment on the weekends. During the week is and easier and for me read more

The guys are nice and friendly but I swear I don't understand the point of an appointment if I have to drop it off and come back 5 and a half hours later for a simple tire change and balance. Either the upper management needs more staff or they take in less business to keep the appointment system. read more

My tire had a slow leak. Everyone is nice and they did good work but what's the point of a 10am appointment when they didn't touch my car until 10:45 am. I was assured when I first walked in that I would be out by 10:45am. Whaddayagonnado read more

These guys are fraudulent AF. Bill total:$840 for 2 cheap tires on the front, and front brake job. The service dude was giving a hard time to give me my invoice... charged for an inspection I didn't ask for or need. $500 front brake job, they charged literally double the price for all parts. Won't give you a break down until the job is done. They can keep the up-charges, lesson learned. Won't be giving Firestone any more chances. Everytimr I walk out of there, I get an uneasy feeling like I just got played. And I did for sure. This time it was too upfront and obvious, it goes to show how low their bar goes. read more

Firestone Complete Auto Care - $840 bill for front tires and a front brake job....... Brake job was $500 for the cheapest quality parts - Tires Near Me - Staten Island, New York

Went in for an oil change, was quoted $49.99. When I arrived approximately 1hr after phoning in a time of 4:30pm I arrive 10 minutes early, they said I wasn't scheduled. Manager agreed to schedule me at the time, asked for my plate then asked for the keys. I asked what the total was going to be, he said $85. I asked for the breakdown, he showed how their system pulls the VIN from my plate then filled in a descriptive section in the work order that said my car needs 5w-40 (it doesn't - it needs 5w-30 or 0w-20). He said they didn't have that particular oil and there were options for him to override the system yet he refused to do so. Then he told me that there was nothing he could do for me because if he selected the override to purchase it he would have to take a trip to AutoZone and that would take him 2 hours (although it's right down the block). This was the Staten Island Hylan Blvd location, occurring on 12/17/2024, worst manager I've ever seen. Stay clear! read more

Wish I had read reviews before coming here!!! Worst service ever!!!! Rude, condescending service. I made an apt and without even looking or listening, told me to drop it off and they would "not be looking at it anytime soon." My warranty company listed this place as an authorized dealer. To go here and have them call to get the diagnostic approved, when I told him this .....He stated....." I should call? I won't do that you have to do that" and laughed at me! I would not go back here to put air in my tires on a tricycle!!! Reported him to the warranty company. Went to my mechanic down the street and one two three they adressed the issue in five minutes. Rude does not even describe this guy!!!!! I'm glad I had the common sense to walk out. And he was glad I did as he laughed at me because he had my keys in his pocket! I worked in customer service for many many years and managed teams of customer service representatives. This guy needs serious training. read more

Although the one respectable salesmen did do the right thing in price matching while the other on my next visit was a total A hole. Never again, took my business elsewhere! Learn how to talk to people read more

DO NOT go to this place for anything. They are the worst place you can go to on the island. Unprofessional liars that will find something wrong with your vehicle at any cost to you. Firestone used to be a reputable company but this dump ruined them for me. I wouldn't let these crooks put air in my tire. Go anywhere else for tires or service. read more

To make it simple, i was recommended to go there by another shop who couldn't complete a job because of a lack of equipment. Even though firestone couldn't do the job either I figured i let them do my inspection and oil change. That was my mistake. Since that visit i have been getting a oil leak on the driveway and the scent of oil while driving at high speeds. I figured it was a valve cover leak and i would get to it. Well it turns out having my usual shop do my next oil change they found the oil filter was loose. In the past i had issues with bad wheel balancing in this place but this is ridiculous. Save your cars life, do not go to at least this firestone!!!! read more

I've been using Firestone on Hylan Blvd. (store 020486) since i moved here 9 years ago. Service and staff were always friendly and accommodating. Now I set up an appointment for 4:00 for an oil change, was told by the service advisor named Linden that it would take an hour. That was ok, but when I returned in an hour, the car was still in a parking spot. I though maybe it was done, but when I asked Linden said it would be next. Then I wait 20 minutes, walked outside to see that no one is working on my car. so I tell Linden that I want my car now and he says the mechanic went to the bathroom. So i told him he shouldn't bullshit people like that, and he started with crap that I didnt respect him. I told him their service has been going down for the past few years and I won't be back!!! read more

This is the second time I brought my car there in 2 weeks. First time I waited over 1 hour & had to leave before they looked at my car. They had a full waiting room. Today I called to make an appointment for an oil change & when I got there the parking lot was packed. Then called them & said it seems there's no place to park my car. You don't have time to take care of my vehicle in a timely manner. So I canceled my appointment. It's a shame that they don't care about their customers anymore. Don't think I'll be using them or recommending them to anyone either. read more

Rude employees Called in to check if they offer NY State Car inspection. After letting the person on the phone know this, i asked them if I could come in. They proceeded to ask me something in thicc NY accent, something like "where do you guys live" or "what do you guys wan". Since I had already answered the second question when i called in, i proceeded to tell them where I lived, my zip code and everything. I thought that was a requirement, like you go to a center close to you. After a few back and forths i wasn't able to understand the person. But instead of handing me off to another person or asking me politely, they just slammed the phone down. Other people have had good experiences here but my first impression of this Firestone in Staten Island on Hylan has been bad. read more

Terrible stay away. I read the bad reviews and still gave them a chance. Waste of my time. I had a1:00 appointment and once I got there was told to wait 90 minutes to 2 hours. Decided to wait as I badly needed a wheel alignment only. Sure enough 90 minutes passed and my truck didn't even move from the spot I had parked it. Like what's the point of making an appointment then. Anyways front desk guy is lost just wants to reel you In and give you generic lines to try and keep the customer happy but it didn't work with me I saw straight through the BS. They were more concerned about watching Sunday football more then fixing cars. Once I realized I was wasting my time I asked for my keys back and left.. thank you Firestone for wasting 90 minutes of my time F YOU... read more

Just came back from firestone.Had an appointment today for free brake checkup.When i reached there ,the guy said it would take 2 hours for it and i have to drop the car. I asked him why that long, he said they have only 2 guys working today and that he had to order parts and replace them.i told him, i needed brake inspection and he said yeah but we have to replace parts otherwise whats the point of this check....i asked him what if everything is ok but he was still adamant that parts might have to be changed. Firestone advertise free brake check inspection on their website which just seems like a scam. I also asked him if there were not enough people why did they accepted the appointment, he was like thats how it works here. Left the place as they just want to trap the customers by doing such advertisements. Beware of them... read more

Edit: at the end they balanced the two front tires for free. I'm upgrading this review from ONE STAR TO FOUR STAR since I received exactly what came for. Wow! I came here half a year ago to install 4 tires. Recently I went for an oil change and had my tires rotated. Right after that the steering wheel started to vibrate. Everyone tells me the sane thing: Firestone did not balance my rear tires. So I went back to Firestone to fix the problem. It turns out they only give us, customers, 3 month warranty on balancing and I have to pay now $15 per tire. The guy at the counter reassured me that it's not that much money. Thanks. So I'm here now waiting for my car and listening to him lying to people and trying to sell them every service possible. I can't stop laughing at his lies! So far everyone politely declined. Do not trust these people! Be very careful read more

car broke down on Staten island expressway while on my way back home to Pennsylvania, towed my car they got me on the road next day. Great group of guys and my 2007 Honda fit really didn't make it easy on them. we got home safe no problems thanks a lot guys for getting me and my family home safe and no lightening bolt struck my car(inside joke about my car with the guy at the desk lol) read more

I am a woman, and often I worry about finding new mechanics. However due to the nature of my job I move every four years. I came to this place on a last minute whim because I had to get ready for a road trip. I was immediately greeted by Joshua upon walking into the shop. He was very courteous and transparent. The shop was clean and the mechanics fast. I personally stood outside to watch as my oil was being changed. The mechanics are trust worthy. When I had questions Joshua answered them, and I honestly trust his judgement. The shop is open until seven which makes Stopping there after work convenient. I will return. Thanks for the great service. read more

Firestone Complete Auto Care - Oil change - Tires Near Me - Staten Island, New York

What is worse then a rip off crook you ask? The one that would do 500 dollar job that has to be redone for half the price in a different shop the correct way, install the wrong brakes on the car and refused to redo the job or refund. read more

I brought my car to this location for a oil change and when I picked it up my break line have been damage. the only explanation which I was give was that the car is old and this thing happens additionally they wanted to charge me storage fee if the car is not removed from their property the next day read more

Just awful. DO NOT BRING YOUR CAR HERE. This location is very retarded I'm sorry to say... I bought in my car to get an oil change and told them that my car requires mobile 1 synthetic oil. They said no problem we got that for you. My tire was also flat so I came in to change my tire as well. Wait 2 hours or maybe more get a call saying my breaks or something need to be changed I said sure go ahead do the repairs. I come to pick up my car after they call my and I drive off 2 min later my tire goes completely flat, at this point I'm very annoyed because I just paid them over 600 dollar or so to get all these repairs done. I go back to him and ask him what in hell do u guys do. they tell me my rim has a crack... Like this is how you know your dealing with idiots I'm sorry to say but if someone is coming in to change a tire maybe check to see if the rim is messed up before switching and charging a customer for a whole new f***ing tire. I also asked justin I believe to make sure u put mobile 1 and he looks at my with a nasty look and rolls his eyes and says yes. So now I'm in my car and I noticed the oil change sticker and it says pennzoil not mobile1, If your going to lie might as well put mobile one on the sticker idiots. Never will be back. The worst experience ever!!! read more

Firestone Complete Auto Care - Proof that mobile 1 wasn't added but pennzoil was. Do not trust these kids. - Tires Near Me - Staten Island, New York

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This place is a COMPLETE RIP OFF! I was charged $250 for an $80 part, $24.99 for a "battery check" that was NOT NECESSARY and $540 to install a starter. DO NOT EVER GO HERE! read more

Went there to replace a tire and get a wheel alignment. I made an appointment and even though they were busy, they took me on schedule. They were honest and did not try to oversell-which will get them more of my business in the future. The manager Giancarlo was excellent and took time to explain my options while at the same time managing the busy shop. Well run business. read more

I went there to get my brakes checked the man tells me I need pads for all four I got them all done a month later I hear grinding from the rear so I bring it in and the same guy tells me that I need to change them this piece of shit just changed the front but never changed the back the first time i went there but he charged me for all four so I filled a claim at small claims court and I got my money back I'm a grandfather and this piece of shit took advantage of me read more

I brought in my Toyota Camry for an oil change. It only had 3,500 miles on it. I didn't realize that for a synthetic oil change you don't need to have less than 7500 miles. They never asked me how many miles I had and charged me $99. So they took advantage of me and ripped me off. They should be ashamed of themselves. I won't be going back there and I definitely recommend to everyone reading this that you go somewhere else. read more

I have never had any issues with this location. They are always professional and courteous. What I really appreciate is their honesty. They are always up front and honest. As a woman, I worry about things like mechanics because you hear horror stories. I've never felt this here. They always explain and give fair opinions and advice. If I don't need something...they tell me.I never feel like they are trying to over charge or sell me something. This is why I keep coming back. read more

Got a flat tire, and needed a replacement. I went in there spoke to a guy name Frank. He explained he doesn't stock the tire and had to order it. A week later it comes in... I bring my car there, and he tells me he can not change the tire because he doesn't have the equipment to install a runflat. This would have been good info a week ago numbnuts. I buy the tire from him and brought it to another shop who installed it. What a joke firestone is, and the attitude of their staff leaves alot to be desired. read more

I SO wish we had read these reviews before we took our car to these idiots for front brake pad replacements. DO NOT GO HERE FOR ANY REASON. We are from California, and were visiting relatives. We took our car there, just prior to getting on the road back to the West Coast. On the drive we noticed that the car was vibrating when my husband used the brakes. That happens when the rotors are not machined during the brake pad replacement. When we got to Colorado, we took the car to the Boulder Firestone, as the warranty if for a year, and is nationwide. Boulder Firestone could not find our warranty information in the national database, because Staten Island Firestone DIDN'T PUT IT IN! We had to call Staten Island to get them to put it into the national database. Paul at Staten Island FIrestone also agreed that we didn't get the work we paid them to do, which was machining the rotors, an integral part of replacing brake pads.. The Boulder Firestone, after telling us that they are experts on brakes, did not machine the rotors, they charged us for bleeding and replacing the brake fluid, which may or may not need to have been done. Subsequently, two independent mechanics in the Boulder area confirmed, by sight, that the rotors were not machined, and needed to be. We will never go to another Firestone again, anywhere in the country. read more

Took my car in last minute. Water leaking inside They took the car right in and thank goodness not a big issue. Herman cleared up the problem and was my hero tonight!! read more