Awful. Had a noon appointment, drove 30 minutes and showed up 15 min early, for an alignment. Was told it would not be over 2 hours, which was already ridiculous. I used to work with mechanics and it takes 15-20 with an average mechanic. Tristan the manager even told me "we aren't busy, it shouldn't take long." I sat at a nearby Chick-fil-A for two hours? Returned at 1:55pm to see my car sitting in the same place I left it. Asked if it had been touched and Tristan said "no, we got busy after you left." He clearly made the decision to help those who came in after me. That was his choice. If they were busy before I dropped my car off, I would've been more understanding, just disappointed since I made an appointment the day before. Travis obviously is playing favorites with his customers though. The only solution he gave me was wait another 2 hours or book another appointment for another day... I'd say terrible service and customer service but they wouldn't even give me any service. I would avoid this shop at all costs. They're untrustworthy. If you cannot trust someone to preform a service you reserved and paid for, why would you ever trust them with (probably) your 1st or 2nd biggest asset? I work in the auto industry and used to own a business, this was what I told all my staff, "if they don't trust us, why would they trust us with their 1st or 2nd biggest asset?" Do yourself a favor and find a good mechanic, I know it's difficult, but don't risk ruining your investment by bringing it to those who do not care. read more

I called ahead to make sure they could do a brake job. They said they could, it was a Sunday, so I went over. It was my work van, that has been lifted many times before. They saw all my tools and parts. The guy working the front desk asked if I could go somewhere, take out some stuff, and then they could do it. He said there's too much stuff in your van. Me, being from out of state, couldn't just go home and empty out anything. He literally told me, and expected me to believe, that "as soon as they lift my van and take off the wheels, the van will fall backwards." This location is worse than lazy and I would drive to Florida before I ever go back to this location. read more

Firestone was great !! Took care of everything in a timely manner and Jeff at the front desk was great with communication and even waited for me when I arrived past closing. read more

They can't even mount tires 245/35/-19 which doesn't make sense how is this a tire shop, gentleman in the front said they have old machines and they might scratch my rims!?? After telling me they probably can't he proceeds to tell me it will take 2 to 3 hours and if I would like to reschedule instead insisting my drop off appointment was in the morning when I clearly have all the information on my phone which clearly states afternoon drop off .... First time trying this place and it's definitely my last very disappointing read more

Honestly don't know how this place functions on Lola's days off. She is the backbone of this location and the only reason I continue to come. The men here would be hopeless without her. The car service I receive is always hit or miss. Lola, always gives me phenomenal customer service and makes sure everything is correct or fixed before I leave. I also like the convenience of the firestone account for making payments. I frequent this location for oil changes and other minor problems. I'm usually in and out in under an hour, but occasionally I'll get stuck here for 3-4 hours at a time, even though I've scheduled an appointment. I DREAD the day that Lola realizes she could be the CEO of this company and leaves this location. read more

Firestone Complete Auto Care - Tires Near Me - Sterling, Virginia

Scheduled an appointment and when I showed up nobody was there and the shop was closed. Other people standing outside with appointments as well. Didn't bother to say anything and the appointment specialist had no clue either. Was here for rental vehicle maintenance through enterprise or I'd never even try it in the first place. Don't go here, even if you have to. read more

Their website claims they have a coupon for $50 off per axle on brake pad replacement and free rotor resurfacing. However they claim they do not have the machinery to resurface the rotor and said I have to pay them to replace my rotors. What they quoted me on the phone was $315 for front and back pad replacement and at my appointment they quoted me $415 for the 4 pads and $400 per each rotor. Again they refused to just replace my pads even after i told them im not replacing my rotors. read more

Very friendly staff, however, my experience was not that great. Dropped my car off (12pm appointment) to get four tires mounted and balanced. The shop called me three and half hours later to say their electricity went out and my car was not serviced. I decided to bring the car back the next day after work and give them another try. I left work early and dropped my car off at 4:30pm for a 5:00pm appointment. I received a phone call twenty minutes later informing me that the tech could not get one of the lug nuts off and if they force it, the stud might break asking me what I wanted to do. Informing me that if the stud breaks, the repair starts at $200 but they could install three of four tires. My husband showed up to try and manually loosen the lugnut for the tech and had no luck. They said I could bring it back on Wednesday for another tech to try and get it off if I wanted. I don't know if improper use of the impact wrench cause my lugnut issue, but I am not impressed with the level/experience of the service available at this location. Oh, and after I paid for three tires and got in my car to drive away, I noticed the PSI for all of the tires had different pressure readings. (39, 38, 37, and 34) read more

This place is amazing. The guys here are thorough making sure everything is up to par. Lola at the front is super knowledgeable and very friendly. She will try and help you however she can. Sam is on the frontline guiding the team and he does an amazing job, and he is super friendly as well. I called them yesterday to get an alignment done this morning and Lola said "Come on in we will take care of you" love this place I won't go anywhere else. read more

This is place is the WORST!! I made an appointment for 10, I dropped my vehicle off early at 0930. I brought it in for Tire rotation, to check the lights, and to look at the trunk I was having issues opening/closing it. I gave them a call at 1100 just to follow up, the guy that answer the phone said they were running behind, they hadn't gotten to it but they'd get to it and give me a call. No more than 30 minutes late he gives me a call and says the trunk brake light is broken, I need to take it to the dealership to get fixed. Which okay...no worries...it's outside of their scope. Then he says...we are done you can come pick up your car. I'm like okay...Mind you...my car had a warning light for the tires on! I go to pick my check out...and the guys like okay...thank you. He gives me a little brief and charges me nothing!! I'm like...UHHHH...it's free?! I'm like did you rotate my tires? He's like...yes! And then he tells me what size tires I have and the PSI of them...DUH!! BUT DID you FUKIN ROTATE THEM!!! FIRESTONE?!! TIRE PLACE?!! I get in my vehicle...it's parked in the same spot that I dropped it off in...which is shocking...bc this parking lot is packed!!! And guess what?! The Tire PRESSURE LIGHT IS STILL ON!! So I call them!! He says...oh...I think my guys just forgot to reset it, pull around. I'm LIVID!! I pull around! And one of the guys doesn't even realize what he's supposed to be doing!! He is comes over to my vehicle and he's out to try to put air in my tires!!! I was pissed!! I just said...NO you all were supposed to rotate my tires...he was like oh...yea..no we didn't do that. I just pulled off!! I'll NEVER go to this place again!!! They are LIARS!! read more

I don't know how they are still in business. This place is the WORST! What was supposed to be a quick set of new tires turned into 4 days of lies and poor communication. They attempted to return my vehicle without all the lug nuts on. Do not sign up for the Resolv subscription. You can't get anyone to answer your questions and have to wait over a week to have a supervisor call you back. read more

I was very impressed visiting Firestone today. Lola is a sweetheart and makes the experience enjoyable. She was quick and responsive to my request. I needed my windshield wiper replaced which was done within 10 minutes of being there. I will be visiting this store again for future car needs. Thanks Lola and team! read more

Normally, this is a really good service spot. Today however, it was horrendous. First, I was told to come in to mount tires on my Kia at 5:30 PM. However when I arrived, I was told my tires aren't available. Then, the price that I was quoted was much HIGHER than the online price. The attendant Chuck, didn't believe me until I opened the website and showed the out the door price advertised on the website. From that point, he became combative. As he was printing out my quote, I confirmed whether the alignment would be checked as advertised on the website. Once again he began to argue, and once again I showed him the website. Lastly, since my tires weren't here, i decided to leave my car and step out for a little bit. I asked for some paperwork of my work order, but Chuck and another tattooed comrade rudely told me that there is nothing they can give me as evidence that I'm leaving my car here. This felt more of a street hustle than a respectable tire brand. I'd love to see what prices they charge women who come in here. I love Firestone normally, so I'm very disappointed at the terrible level of service in the Sterling store. I asked for the manager, since I'll be damned if I'm scolded by two attendants for requesting a publicly advertised service. I was told there is none available. read more

Horrible experience !! How do you have a battery warranty for 5 years but the extreme small fine print says they pro-rate it after 2 years... but but !!! They tell you they (Firestone) installed the wrong one initially ???? So why do I need to pay again ?? Awful customer service and horrible experience with the manager who does commercial and doesn't know how to make appointments ‍ $103 later Take your car elsewhere!!!!! read more

I scheduled a routine maintenance and took the morning off work- I showed up early at 730 and the mechanic had taken the day off and no one bothered to tell me my appointment was cancelled. Horrible customer service, avoid!! read more

Lack of transparency and communication. Little management follow up and care. No sense of timing or knowledge on job repairs timeframe.

Lola gave me good service. I did my research before coming in for tire repair and discussed my issues and options. When I asked for a cheaper tire model I knew about than her recommendation, she had no attitude and gladly found a similar option. I asked for rotation too and it was performed as requested. The entire staff had a generally fun and light attitude. I missed my early morning appointment and so my entire service from walk-in to departure took about 2.5 hours which was reasonable for diagnosis, alignment, one tire repair and one tire replacement. I'll be back for my lifetime alignment with them. Only thing I wish was that they carried rims. read more

This place was great. Sunday afternoon, before going out of town the following day, and my check engine light comes on. Since it was a Sunday, so many places were closed, closing or completed booked. I called Firestone & spoke with Lola, she listened to my situation, and despite being just as busy as other local places was willing to squeeze me in before they closed. I arrived at 330 (closing time was 5). They weren't able to bring my car bk at 515. I was grateful for the simple fact that they were willing to even look at my vehicle. (I even noticed they had finished another vehicle right before closing hours. As the owner left, he most have noticed something, called them and they told him to bring it right back to ensure everything was okay. GREAT CUSTOMER SERVICE) Thomas was the mechanic on duty. He told me that from what he can tell, at the time, I needed a small part that I should get from a dealership and replace myself. This was recommeneded to be done before he would run a full diagnostics which would have cost me and ultimately might not give an accurate reading. I appreciated his honesty and felt they were not out to get my money. He knew I was going out of town and let me know my options & the best route to go. Upon returning to town, I saw my regular mechanic for a follow up and though he was skeptical as of why Firestone instructed me the way they did, his outcome inspection was the exact same. I appreciate Lola & Thomas for their patience and great service. Thet want to ensure their customers are safe & satisfied. For now, Firestone will be my new back up when my mechanic is unavailable. read more

Worst customer service ever. I set up an appointment. Brought car in, Firestone Sterling had it for two days. They said parts needed to be ordered. Once they told me that parts arrived I set up another appointment, brought car in at 8 am. They had the car for the entire day, but never got to it. Picked up my car at 6:30pm, to get the service done with a different company. Good luck trusting them. read more

Bought a tire pressure sensor for my 2013 BMW 335. They said they did not have the equipment to program it for my BMW but never said that it would not work at all. Went to great falls auto right across the street to re-program (they have the equipment to re-program). Turned out that it was the right part but the equipment was defective (dead battery). Great falls Auto set me up with the right sensor. Came back to Firestone to see if they would take it back and give me a refund for the defective equipment that they sold - they outright refused. read more

The costumer service is great! However , the tires are mediocre. And extremely overpriced for the quality you get. For the price you pay you're better off just buying Continental, Pirelli, Yokohama and even Michelin tires. read more

Service advisor Jose is a dishonest crook. Very rude to my wife. Went in for our lifetime alignment agreement and Jose made up issues like "sway bar and bushing" were too worn. We took it to the dealer the next day and they laughed at Firestone calling them a scam company. They certified the sway bar and bushings were in GREAT shape. I then went to a different Firestone and didn't mention my lifetime alignment and they performed the service without an issue. As I was leaving I told them the whole story. They simply said Sterling/Jose sounds "Shady". DONT USE THIS COMPANY! read more

Discovered a flat tire after finishing up at gym at 0645. Luckily this store was in the same plaza and opened at 0700. Lola at the counter was informative and helpful specifically with time estimation. I came in for them to switch flat tire for spare. However they were able to repair/patch the tire. Saved my day. Doug was the car technician that worked on my car. I walked around store to garage bay to personally shake his hand and thank him. Their provided service was superb. Definitely will visit for future maintenances. Highly recommend. read more

Have been coming for several years bc I had lifetime alignment. This is the last time. I've been getting all my regular service done closer to my home. They specified over $2000 of recommended service I already had done. Told me a time and came back and they forgot to do alignment so waited additional hour. Starbucks moved about 10m walk away and really nice. The waiting area is tiny and cramped. read more

I had an excellent experience at this Firestone Complete Auto care location. I went in for a tire rotation, nail in my rear driver tire, and to replace a headlight bulb. Sam was very professional and promptly identified the reason for my appointment. He pulled in my vehicle within minutes after my arrival and kept me abreast of the developments as the technician serviced my car. At checkout, Lola was just as friendly and confirmed that all my concerns were addressed. I believe my positive experience was 100% attributed to the staff--thank you Sam & Lola!!! read more

Easy to make appointments, convenient location, friendly staff, and efficient service! I'm very happy with my decision to have my car serviced here instead of a random auto shop on the side of the road. It's a simple process although I highly recommend making an appointment first! It was so nice to experience such professionalism and a friendly service from Lola and Doug! Firestone is just so fortunate to have such great employees working for them, especially during these times where everyone is avoiding any type of contact or interaction. Five stars all the way! read more

Lola saved my bacon this morning when I came in to get a tire replacement. She was knowledgeable and warm. Her customer service skills left an impression on me. I got my replacement done within an hour of arriving. read more

Firestone is my go-to for anything I need for my old Mazda Tribute. Sam Wingard and Lola know me and they do not try to upsell. I highly recommend going there for all of your needs. read more

Similar experience to John K. I would give negative stars if possible. I have been a loyal Firestone customer for over a decade but my terrible experience at this location has ended that. Over the past few years here I have witnessed a scary decline in both customer service and vehicle service. This most recent visit will be my last. Dropped off my car for an alignment. They called to say the vehicle was ready but when I arrived they said they forgot to do the work. I waited, then had to pay another mechanic to correct damage caused by them trying to hastily complete the work. read more

March 13- called and scheduled a brake service for 10 am. Dropped off vehicle. 3:30 missed call from Firestone. Called back at 3:45 and they said work would be done by 5:00. Arrived at 5:00 and the work was not done, proceed to sit in waiting area until 6:30 (mind you, they close at 5). During my wait I got to see the crew make fun of a person who lost their keys, smell the fun aroma of marijuana, listen to the crew's really really cool really really loud music, and see an employee hit on a customer. Vehicle done. March 18- commute home was going well. Suddenly I nearly die/nearly get into an accident as my left front wheel stopped rolling altogether. Side of the road waiting for tow truck for 3 hrs. Tow operator arrives and as vehicle is being secured he examines the wheel and notices the brake caliper wasn't screwed on, this why I almost died. Vehicle towed to Firestone and they were alerted to the issue. March 19- 8:30 am call from Firestone to say they would take care of my vehicle and apologize for the incident. I try to say as little as humanly possible because I'm not really happy with anything about my "service" up to this juncture. 2:20- they call to say that work was complete and I could pick up vehicle but they are waiting for a tire to come in later in the week. I arrive to pick up vehicle. As the manager was getting my keys to me I hear loud -crack- -CRACK-crack. My 6 year old son went to service bay window and says that something had fallen. Ok. Im getting in my vehicle to go home and I hear another Crack-crack-CRACK! This time I smell burning gun powder and realize this cool work crew was setting off fireworks in the service bay! I confronted them about it (angrily I admit). So, these unprofessional weasels nearly get me erased from existence by not installing my brakes properly and now they are messing around and blowing off firecrackers at 3:00 in the afternoon inside a place of business. Really funny Firestone. Really funny. Should a lawyer get involved? * side note- they also got gum on my backseat just to put their signature on the masterpiece that is the work that this Firestone does. I WOULD SERIOUSLY AVOID THIS PLACE! THEIR FUN AND GAMES AT "work" MIGHT END UP KILLING YOU/RUINING YOUR VEHICLE!! read more

Great customer service. I had a tire that was leaking air and took it to them. They found the leak and fixed it but there were two other minor leak as well. It's against the rules to put more than 2 repairs on the tire. So the tire could not be saved. They did not charge me a nickel for the repair or for getting my spare out and putting it on my truck. Thanks Firestone! I have since bought new tires. read more

They have consistently been good with services to all my vehicles. The service recommended is good and gives you a true assessment and not telling you everything has to be done now. Honest mechanics and always willing to show you why they recommend something to be now or later. read more

Needed a tire repair due to a nail in one of my tires causing a slow leak. Read a Yelp review and figured I'd go here. Called ahead and asked for the price of a tire repair and was told $19.95 or $19.99 (can't quite recall). Got the job done and the bill was $30 (parts $5 labor $25). I called the same day I brought my car so I doubt there was a sudden price change. Not the end of the world, but the way I see it is if you can't give an accurate price for a simple car shop job like a tire patching then you won't get a 5 star from this Yelper. Just FYI for readers, a tire repair will usually be at least $20 and should be no more than $35. I have done plenty of them myself, but sometimes time is worth more than money. read more

Terrible. Called ahead to see if they had a part to replace the U-Joints, the guy said yes, just come on in. Got there, terrible customer service, I ask for the technician to ride around with me to hear the noise, so the front desk guy goes back into the shop and him and the tech are verbally fighting with each other. Meanwhile, they tell me they'd have to order parts. Finally get the tech to ride with me and he doesn't know anything about cars. I've been working on my truck and learned from mechanics since I was a kid. He try's to tell me it's something else and they can't diagnose the issue. Terrible customer service. Unless you just want your wiper fluid topped off, don't go here! read more

Stay away from this unprofessional place!! I dove 10 miles to get to this place and had a confirmed reservation, which the store had confirmed with a confirmation number in an email. The lady at the front desk was unwilling to look at my confirmation e-mail and claimed that I did not have any reservations as she had already called all the morning reservations. She finally found my reservation when she reluctantly decided to look up my reservation on the system. Then she insisted the only oil change my car can have is full synthetic one and not the $19 oil change that I had reserved. Neither the car manual nor any of the previous oil change I had done, required a full synthetic oil change, but she wanted me to spend $89 or the orange change instead of $19. read more

Wow, how awesome is this place. Lola is great. Before the cameras before the fame, before all of that. She has always been great at what she does and the information she provides. Firestone is truly blessed to have her on their team. read more

Great team, great service, great price - for a brake job. Courteous, respectful, supportive. Offered alternatives...with the competition, even. 12 month, 12K guarantee on labor, lifetime on parts. Beat the competition on price by a factor of 3. read more

Lola is literally the best! Jiffy lube told me so many things was wrong with my car and they check my car and told me nothing was wrong! Jiffy lube was just trying to get my money! Lola is amazing and her energy is great! As well as the mechanics!! I would recommend this place ! 10/10 ! read more

Came here to get new tires and an alignment, ordered the tires the day before online and made the appointment online, asked them to let me know if transmission fluid needed to be flushed. As I waited several other customers were told services couldn't be done on their vehicles because this part was missing or that part wasn't functioning properly (didn't think much of it). When I checked out, I was informed that I had no dipstick to check my transmission fluid (my father-in-law checked later that day, and I did in fact have one). Then as I began looking at my tires, I noticed THEY DIDN'T INSTALL THE PROPER TIRES! THEY DIDN'T EVEN INSTALL THE SAME BRAND! No one notified me that other tires were used or discussed the other tires with me. This place is a joke. I came to Firestone because that is where I went while living in Missouri and they were always so reliable. This place is not. read more

Firestone in Sterling is the worst place to go to mechanics doesn't have much knowledge Management rude no customer relation the lady that comes on TV commercial she is the worst with bad attitude I have her on recording video on my phone how mean and nasty she is and they have her on commercial on TV acting like she's very nice and they are very helpful and she's saying we treat you like family this is like all bulshit I wouldn't never go to this place anymore they screwed up my car for 3 days in a row and they delay my trip out of town because they kept coming up with excuses and they couldn't figure it out how to fix the window I think they might be able to change the tire or do flat tire and that's all to it and I am planning on the two videos together and show it on YouTube so people can know the real truth about this place I do advise everybody stay away from this place save your time and your money and go to somebody who knows what they doing read more