These guys take care of you! No hassle making an appointment & getting in same day. Fast oil change & good communication. Also, you can walk across the street for a beer while you wait. Thanks! read more

The team members of Firestone here in Ventura are fantastic! I would recommend them to any friend, or family member. I love going in and knowing that they will give me the best price, and tell me exactly what I need done. Their transparency makes me feel 100 times better. I have an old Durango and a newer Elantra... I don't go any where else when I need tires, oil changes, window to be replaced (my passenger and rear driver window gear broke and when it slid down it broke the glass) they fixed them within 3 hours. That was without an appointment, and it didn't break the bank either. I couldn't figure out why my Durango was over heating, they told me the possible things it could be and we made a plan to replace the lowest costing first and then move on from there. Thankfully it was the second part replaced and I had my Durango that afternoon. They offer a lot of services, friendly atmosphere, and they care about customer service. I got my Durango in 2010, and haven't gone anywhere else, and won't be. My mom and dad both go here as well. My grandpa was a mechanic for years, and any time I ask him what he thinks the issue might be he tells me what he thinks it might be and follows it up with down mess around just take it to Firestone. So for me they also have the grandpa seal of approval. read more

I brought my car in for brake inspection. They said that I needed new brakes and rotors. I authorized the work. I told the gal there to save all parts. I went to pick up the car and went to inspect the parts. 4 mm of material was left on one brake and rear rotors were below spec. The front was another story. More than enough material to be left on. It was not warped and was perfectly smooth. I asked to see the owner, Jim Whitchard, who wouldn't even look me in the eye as he talked to me. He just said there wasn't enough material to have them turned, but wouldn't admit they did not need turning. So, they charged me labor and two rotors I did not need. Go somewhere else! read more

My BMW Z4 overheated while driving on the 101 during Memorial Day weekend and I had it towed to Firestone because it was the closest open shop. While they could not look at the car that day since it was a few hours before closing for the holiday weekend, the manager Eddie was very helpful and they even gave me a ride to Oxnard Airport so I can rent a car and continue my holiday trip. After the weekend (on Memorial day) they did a cooling system check early in the morning and ran some other diagnostics, but were unable to find a problem and so recommended a BMW shop down the street better equipped to run specialized diagnostics. Despite spending a lot of time on it, they only charged for a basic cooling system check. Can't comment on the quality of their repairs because my problem was out of their area of expertise, but for customer service and going the extra mile to help during a holiday weekend that might've otherwise been ruined, I give them 5 stars+! Thanks guys!! read more

Amazing service! I called to see if they could possibly put 4 new tires on my moms car and they said yes to come in and when we got there we threw in my mom getting an alignment for her car (awesome lifetime alignment warranty!) and also getting my car an oil change, tire rotation, and alignment (also purchased life time alignment warranty a year ago which I have used twice already!) Monique (service) was super nice and answered all questions I had! Anthony (tech) worked on my car a year ago putting new tires and he was awesome! When I went back 2 days ago I got lucky and got awesome customer service once again from both Anthony and Monique! Best workers there by far! Keep it up Anthony and Monique! read more

The best experience in auto care I have had. The people there are friendly and welcoming and make sure things are done professionally and with care. Most definitely coming back! read more

I was in a jam and needed a tire asap. The customer service and mechanical staff fit me right in and I was on the road again in no time just in time to travel to see my family for thanksgiving. Thanks Firestone-Ventura : ) read more

What's customer service without helping your customers ? I went in today to get an estimate on a brake repair and stood in front of the front desk for 20 minutes without even being helped nor greeted. This was my first time here and now, will definitely be my last . read more

Been a customer for service of two vehicles for at least 20 years. Moved to Oxnard and went to Firestone there and the difference in the two shops was very obvious. I now 'go the extra mile' to deal with the Ventura location. Dale, the general manager, is great and his right-hand man, Jim, provides great customer service. I have never had to take my car back for re-work as the service is done right the first time. Highly recommended. read more

I needed an inspection today and the service was terrible. My car was making a noise so i went and parked my car some guy asked me what was wrong with my car and i told him that it was making a noise. He just walk away and to make it worst it was raining and i was driving home with my 10 yr old brother, after like 10 min they came back and They ignore me and started to talk to another customer, that was after me won't recommend. Terrible service 0 after they ignore me i just drove off I'm also going to stop checking my car at Firestone in Santa Barbara read more

I came in a few days ago to have my brakes checked and I chose Firestone because they offered a free check and the location was convenient. I knew that I didn't have a major issue, but wanted to have the pads checked because I was hearing questionable sounds for a few days and wanted to be proactive with any issue. Within an hour, they called me and said that I needed new rotars and new front breaks and it would cost $450 and take two days to finish. I decided to get a second opinion- came back that my rotars and brakes were fine, decided to get a third opinion and it also came back that they were fine. The third company showed and proved to me that there was nothing wrong and explained what could have been causing the sound I was hearing. This all being said, I am beyond pissed that a company is blatantly ripping off people. I will never go back to ANY Firestone after this! read more

If I could give a negative star I would. These guys are 100% incompetent when it comes to any form of diagnosis on your vehicle. Willy Nilly repair at best. Do not waste your time coming here! read more

I have been using this firestone a long time. The guys and gals there are great! I use the interest free credit card. I don't worry about leaving my vehicle there. There are firestone all over! read more

Well I give this place one star because the oil change I got was a decent price. On the other hand the day after I got my oil change my check engine light came on and my car was running rough then the check engine light went off yesterday and now this morning my car stalled and the check engine light came back on and I didn't have any problems before I took my car to them because I just put a ton of money and work into it elsewhere. Then I took it to them this morning and it turns out that I do have more car problems now and I'm pretty sure it happened when they had my car, it doesn't make any sense it just happens like that! On the other hand for them to diagnose it would cost 99.00 and the 99.00 doesn't get applied toward the work that you have done where every other mechanic in Ventura runs their business like that. Firestone has lost my business and I'm spreading the word. It's ridiculous and pisses me off how they run their business. So before you think about going there think twice or 3 times before wasting your time and money! Had I read a lot of these other reviews I would not have even gone for an oil change. read more

Not only do they have awesome prices and specials, the service is amazing. I make the drive all the way from Oxnard just to go to this location. I highly recommend this place. Come in and ask for Monique! She will go above and beyond to help you out. read more

Excellent prices! Excellent staff! Definitely suggest you make Firestone your go to spot for all your auto repair needs. They will not disappoint. read more

When I moved to Ventura I was looking for a good service center and my daughter mentioned Firestone. They take appointments and are always friendly and on time. Estimates for service are accurate and I never feel like I have been sold a service or parts that I don't need. I have had the breaks replaced on 3 vehicles and have been very happy with the service and cost. I would recommend this place to anyone who asks. read more

The guys here - Jim and Hans especially - have been extremely helpful. Their work has always been quick and accurate. They are one of the few businesses left that understand "customer service." The management has gone out of their way to make sure the customer is happy, even when they did not directly benefit. read more

I've been bringing our cars here since we moved. They are honest, let you know the pricing, if other things on your car need to be addressed they let you know the importance of which should be done 1st and let you know the cost associated with each item. As your car is being worked on, if something unexpected comes up in doing the repairs they call you first and see if you want to continue with the repair and/or replace a part. Also as a female I have never been treated indifferent. Great service, friendly! I won't go anywhere else read more

Spectacular people and service. We arrived there on a Sunday at 5:30 pm needing to replace a spare tire after a flat. They were open only for 30 more minutes and were fully booked. This is the third place we had tried and we needed to get to LA that evening. These guys took us and stayed open for an extra 45 minutes so they could get to our car. Just incredible customer service. Thank you. You're the best!! read more

Monique was excellent! Very professional and fast. She went to pick up the tires for me and had everything ready for me when I got there. If you want great service at a great price go to Firestone in Ventura! 10/10! read more

Dale Higbie and his crew are the best! They have taken care of our family cars for several years now! They always make sure we get the most cost effective deals as well. I am very happy with the service provided and recommend them to all my friends!! read more

We are from out of town and got a flat tire on a Saturday, late in the afternoon. We were hoping to repair it but could not due to uneven tire wear. The shop worked with our schedule on a Sunday, got us in and out quickly, so I could see my daughter surf at the Surf Rodeo. Monique and Anthony were great! read more

well had my first bad experience at the Ventura location on6/18/19.Communication was off about my radiator hose being to weak to work properly/due to the issue I had to return and have the radiator replaced after only going in for a simple flush and fill,talked to a young Lady supposive manager still wanted me to pay a lot for a car that should have never left the lot without being warned it would break down,had to pay for a tow since not safe to drive a hot Honda Accord Coupe.Returned and talked to Miguel the original mechanic that probably made the wrong mistake due to being overwhelmed and overworked,but he took it apon hiself to honor a no charge on the labor like it states on the back of the paper work so I paid him about 350 instead of another 600 like the young Lady requested was not a deal at all after all the trouble I was caused.read your paper work cause if your car is not fixed right and you return Labor is free so KUDOS to Mr Miguel for explaining you were somewhat overwhelmed and not charging Labor!Firestone made approx. 1100$ off me and I don't mind if they take their time and do the work right,sorry we were upset but being asked to pay 600 more after we spent 750 was very upsetting/learning experience for us both,Iwill be back with my Toyota 4runner for service after I pay down some of my firestone credit card glad I have one.Were ok and truly hope Miguels work environment improves.I know what it is to work being overwhelmed!Sincerly Lisa and Ray Cecena ps Read your paperwork on the back! read more

I went to have my shocks replaced and my brakes replaced. I felt confident in their work since a coworker referred me to them. Upon arriving I noticed there were already people there and everything was fine, the associate did help me and I left my car there. I received a call informing me there was a lose part hitting my transmission that could be removed and they would seal up the damage, I said it was fine, but I ended up taking my Jeep to Browns Transmission and they also did the same job, so what did FireStone do? But FireStone did have me pay for their work. I went to pick it up and once i started to drive I kept hearing a weird noise so i went back and asked them what it was. They didn't seem to believe me until they went to check on it. The associate comes back and reviews the paper work to realize the mechanic left a note indicating it needed further repair (which i paid for but received a discount), but I couldn't leave my car since I had to pick up my kids, so I went back the next morning. After picking it up it was fine, but a few days later I kept hearing an almost grinding noise when i drove on the freeway on the drivers side again. I contacted them and they asked me to take it back, but they couldn't find anything wrong with it. After driving for a few more days someone from AutoZone looked at the shocks and informed me the drivers side was leaking already. Also my rear left side brake was grinding. I called Firestone again to inform them, they kept the car for two hours or so (not a big deal) but again they couldnt find the problem. I told them what the guy at AutoZone said and I had to drive around with the mechanic, he then reconfirmed what I was told. I WAS going to sell my car at the time but ended up keeping my Jeep, but they refused to repair it even though the shocks had a lifetime warrantee. I ended paying again at PepBoys to replace the shocks. Also Firestone informed me the front brakes were fine and didnt need to be replaced, but after taking it to PepBoys they showed me the brake pads were cracked and needed to be replaced a lot sooner and a small part that looked like a screw was very damaged. I had to pay for that as well. I'm not going back to Firestone again. I had to pay 200.00 for the shocks and again at PepBoys because they refuse to work on it. Such BS! read more