We were visiting the area from out of town and had to have urgent car care. Mike was incredibly accommodating. Everyone they treated us professionally and like we were family. The work was thorough and efficient, and if we lived in the area we would take all of our vehicles to them! Very grateful for the care we received. ~ Reeds read more

Made a reservation to have a tire replaced. When I went there they told me that the tire had not come in. I made another reservation for the following week. After over three hours of waiting they had not even pulled my car in. read more

I strongly recommend thinking twice before taking your vehicle to Firestone. Based on our recent experience, they did not stand behind their work, and the customer service we received was unacceptable. My husband recently paid approximately $180 for a service at this Firestone location. Shortly afterward, he noticed that the service was not working properly. He contacted the location and was told to bring the vehicle back so they could take a look at it. When he arrived, he spoke with the service advisor manager, Michael. My husband calmly explained that he had recently paid this location to perform the service and that it was not functioning properly. Instead of simply addressing the concern, Michael told him they would inspect the work for an additional $29. My husband understandably asked for clarification about why he would have to pay an additional fee to have a recently completed repair inspected, particularly when the issue appeared to be related to the work he had already paid for. Given that my husband was returning to the same location because the service they had recently performed was not working properly, we believe it would have been reasonable for the location to inspect the previously completed work before requiring an additional diagnostic fee. Regardless of whether the $29 charge was part of their policy, customers should be able to ask for an explanation without being met with hostility and disrespect. That simple question resulted in Michael becoming increasingly rude, aggressive, and condescending. He made statements such as: "Well, look, I'm not going to argue with you." "Well, you must not want your car looked at." "Well, look, you can leave then!" My husband expressed that he did not appreciate the way he was being spoken to and decided to leave. As he was walking out of the store, Michael followed him outside while continuing to yell at him, told him that he was banned from the location, and threatened to have him trespassed if he returned. At that point, the situation had gone far beyond a disagreement about a $29 inspection fee. A customer should be able to ask questions about a service they recently paid for without being antagonized, yelled at, or made to feel threatened. We have been consumers our entire lives and have never experienced this level of disrespect from an employee while simply trying to understand why we were being asked to pay an additional charge. The entire situation was completely unnecessary. Customers deserve professionalism, respect, and reasonable explanations when they question charges--especially when they are returning because a service they already paid for does not appear to be working properly. Firestone should seriously evaluate how this location handles customer concerns and, more importantly, how its managers communicate with customers. Employees should never escalate a routine customer-service issue into a hostile confrontation. This experience has completely changed our view of Firestone, and based on how this situation was handled, we will not be returning to this location. read more

They definitely treat you like family.Entire staff there was amazing!! I made an appointment and it was double booked.... I let the gentleman at the front know I was starting my job that same day. He managed to work around it knowing it was not my fault and got me in! I did need more done to my car but the oil change was the main thing. My mom introduced me to this location and she never trusts her car with anyone else! Now I understand. Please visit this first one they treat you like family . read more

987 S Military Hwy, Virginia Beach, VA 23464 Firestone Complete Auto Care Center is the GOAT of Firestone stores in the area! They take care of our vehicles in all respects. The staff is always courteous and professional. They have become very knowledgeable about our vehicle's needs. This is the Firestone Complete Care Service Center store you need to become acquainted with for great customer service and repairs at a fair price. read more

This is the only Firestone that I will take my vehicle to . The customerService is amazing. They're really nice and care about their customers here. They may not be able to fix everything, but when they hit a wall block they will recommend you to the best place that can if the maintenance is out of their hands. Anytime my vehicle needs servicing I go out of my way to drive to this specific location. I have never had an issue here and I've been coming to this location for 2 years read more

Note to self- ALWAYS READ YELP REVIEWS BEFORE TRYING A NEW MECHANIC Dropped my car off for a state inspection at this Firestone location and WOW. First off, I had to leave it overnight because they were super busy. Totally fine and understandable EXCEPT I DIDN'T DROP IT OFF WITH A FLAT TIRE which is how they had it waiting for me when I went to pick it up today! The vehicle didn't pass the inspection with some supposedly costly repairs, BUT that was no reason to 1. blame the nail in the tire on me and 2. leave my glove box ransacked and its contents strewn about my car. An overall horrible horrible experience and I would absolutely warn everyone against this location. AVOID! read more

They will knit pick you for every single issue on a state inspection, and I mean everything. Anything for them to make a quick buck. Just go somewhere else. read more

I called this location to schedule an appointment for a State Inspection, No answer. I went on the website and scheduled it only to get a phone call saying they Do Not accept appointments for State Inspection. I asked what time they opened and was told 7am. I was at the front door at 650 am. Third person in line with only one other person getting an inspection..... ..... Well it is 1.5 hrs later and I am still sitting here without my vehicle being moved!!! So tell me again how you don't take appointments but I have to "wait awhile"? Make no sense! read more

The customer service at this facility was awful. The service we had done on the my car by the mechanic was a rip off. Had to take my car to a different facility to actually get repaired correctly. I don't recommend this place at all!! read more

Dropped my car off 7:30am for 3 services inspection, car care, and oil change. Was told it'd be ready in the afternoon, never heard from them all day. Go back around 4:30pm to find my car sitting in the same spot. Was told no one was there to do inspections. I guess since that couldn't be done it was decided not to do anything to my car, so no services were rendered. Was told I could leave it there or bring it back another day. Never called, never said anything just let my car sit there all day while others were serviced, been going to this place for 6yrs never had any issues but the unprofessionalism is too much. I'm Done!!!! read more

I went to this location for the first time this morning because the other Firestone at Kemp's River told me at 7:20 am, that I had to leave my car for a state inspection and it should be done sometime tomorrow. I arrived and the young lady behind the counter was very accommodating after I explained that I was there for an inspection and possibly new tires. My vehicle was pulled inside for the inspection within 15 minutes. They came and advise me that yes, the vehicle did need new tires to pass inspection. I picked out the set of tires, and roughly an hour later the installation was complete and I was on my way home. The staff at this location was very nice and completed both the inspection and installing the new tires in a very timely matter. This is now the location I will be using as well as recommending to my friends. read more

I caught a flat tire coming off of Indian River road. I called Brian to see if they could fix my tire. Didnt know it was going to take 2 hours for the tow truck to get to me, to take me less than 2 miles. Brian was able to fit me in before closing that night. They had a hard time because they didn't have the thingy to fit my lug nuts. But they made it work. I have been driving smoothly every since. The customer care was AWESOMESAUCE. read more

Firestone Complete Auto Care - Tires Near Me - Virginia Beach, Virginia

Took my car for an inspection. They tried to tell me my rear brake pads and rotors needed replaced and failed the car. The car has less than 30k miles on it. Took it somewhere else and they passed it and said brakes were fine. This Firestone tries to RIP YOU OFF!! read more

Take your car in For an inspection and it sits there all day. You can even ask for specific things and they still push it back to the end of the day. Needed actual work done and refused to do it because an inspection is attached to it. By far the worst service imaginable once you attach a "mandatory" state inspection to your list of items to accomplish. Update: Took the car in the next day, work was completed satisfactory. They inspection system needs to change as I was the first customer needing an inspection that day. I was the second customer in line when the door opened. read more

This Firestone is the worst, but I go to them because they are close and it's the most convenient place to go!!! I have dealt with them for over 10 yrs. and I have yet to see them not being busy. This is way before the Covid pandemic. I want one simple tire put on, that they yet again said they are busy until next week. I shouldn't have to wait a week to get a new tire put on that they have in stock. They always have an excuse. I would not recommend if you want work done in a timely manner. read more

Truly love the service I receive at this location!! They always seem to fix whatever my dealership messes up. I hate that I have to bring those issues to them, however they are always so nice about it. I met Adrian 2 years ago when I purchased my car and it needed new back tires a few months later. Since then he's been an awesome service rep and recommends based on my car's needs and what I can afford to pay Amazing agents- Adrian & Christal Amazing Tech- Tyler Amazing Location! read more

I called on Monday to have them repair work that another firestone did incorrectly. They told me to drop the car off on Wednesday and they would look at it first thing Thursday. Thursday came and went, Friday came still no call so I called at 7:30 to find out the status. That is when the really rude woman tells me they are short staffed she is the only one working and they don't have anyone in to do a diagnosis test, they should have someone in on Saturday to do it. I asked her is it normal practice to not work on a car for 2 days and not call the owner. She again got rude stating she was the only one working and too busy to make calls. And it will be worked on Saturday. Guess what....it's Saturday and someone called after 6:30 to say they couldn't get to the car today and it will be looked at on Sunday. They can not say that they will be able to work on it, only look at it. read more

Avoid Firestone Tires on Military and Providence Road. I went in for 4 tires and requested to keep the old ones. After a few hours the mechanic calls and tells me that my oil needs to be changed and replaced with high mileage oil because my truck has over 200k miles. Wrong. The motor has been replaced and only has 35k miles. He then tells me that the transmission fluid needs to be replaced. Wrong. My husband is a retired mechanic and maintain the fluids regularly. He then tells me that it's leaning to the left but the alignment is fine. He can fix it for $100. The bottom line is that they trashed my old tires, I had to add a quart of oil bc it was lower now, the radiator fluid was filled to the top causing the truck to overheat and the cap had been messed with. read more

Huge thanks to the gentlemen working at #Firestone on S Military Hwy for being so accommodating. We ran into some pre-existing complications when getting my car aligned that led to me not being able leave the shop like I had initially planned. They were not only willing to work around the issue but they got my alignment done quickly so I could get to work. They could have easily turned my car away but they didn't and I seriously appreciate the time and effort they put into getting my back on the road. I will be back!!!!!! I didn't catch the names of the people that were helping me unfortunately but everyone was fantastic! read more

Beware of firestone practices! They solicited a credit application out of my 16 year old. They asked him questions like how much do your parents make. My child is clearly under age and every business should be required to ask if the applicant is at least 18 years of age. Now my child has a denial of credit on his credit report. Find a more honest business is my recommendation. read more

I arrived here on May 5th for a wheel balance, and for my front left tire stem to be replaced since it was losing pressure. I inflated all 4 tires to 35psi (Ford recommends 30-40 for my truck) about 10 minutes before I left for my appointment. Now I was aware about the uneven wear the tires had on the ends since they were never balanced. After they got done, they recommended me to get 4 brand new tires ($900), a Virginia state inspection (The truck is registered in North Carolina with a NC title), coolant exchange (It looked old, but still functional), and my front right valve stem to be replaced. I declined the other work since everything else was fine. So I paid, drove it home, and when I checked the tire pressure they were all at 35psi except the front right. It was at 15psi and had lost 20psi after I drove it home. I figured they were checking the pressure and forgot to put air in it, so I did it myself. It lasted for a week then my TPMS light came on. It lost 15psi of pressure so I was a bit suspicious. Also within that week, my truck had overheated 3-4 times and left me on the side of the road. The coolant had some sort of brown dirt inside hat was clogging up the lines. Now I never had this issue before so I brought it in today for the manager to look at it and explain to her what was going on. I told her everything that happened so she scheduled me to bring it back in today. Upon inspection, it was discovered that dirt was inside my coolant tank, and the reason why my tire was leaking is because there was a nail in it that looked brand new. Even though they said it was the valve stem. She went ahead and told me the work would be free and that it would be looked into. They patched my tire, and fixed the coolant issue with new coolant. I'm usually not the type of person to leave a bad review and give people a hard time, but I expect honesty. All I wanted was for the tire issue to be addressed, and for the dirt to be removed from the coolant. I didn't care about it being replaced. They went ahead and installed a new stem, patched the tire, and gave me new coolant for the trouble. I've been going to firestone for all my tire needs for the past 5 years and never had an issue. But just like everywhere else just be careful who/where you go to. They went above and beyond to correct the issue and in a timely manner. If you discover an issue that wasn't there before don't be scared to bring it up. They will make it right. And with that, I'm happy! Good job to the management team and honest mechanics for making this right. read more

They did a great job. I had a flat tire... Due to other circumstances I didn't have an appointment today so they didn't have the tire that I needed. They looked it up in the system and found the budget version of the tire so I could just get going quickly without being gouged for the highest priced tire they could get on my car. After talking for a bit we decided to get a longer lasting tire that they'd have to go pick up. And the whole job still just took a couple hours. I do feel like they tried to upsell services a bit when I was telling them what I wanted, but that's par for the course at car places. They did NOT pull the common "oh by the way we found this this and this that you need fixed" that all car places seem to do so that was nice. I recommend and I'll be back. read more

They always have given great customer service and come in under the estimate several times. Hard to find a place you feel like you can trust but I do trust these guys! They have always been very helpful as well. I highly recommend this particular Firestone especially! read more

I receive excellent care today at this Firestone Complete Auto Care everyone was so polite and professional I have finally found my complete auto care for my car thanks so much!!! read more

Had an awesome experience particularly at this location . I bought my car in to get serviced they were interested in my concern right away and they were very willing and friendly . Brandon in particular is who took care of my concerns at the counter with his great customer service . Brandon had very good communication on updating me on the status on my car . Services was done on my car in a great amount of time , around 2 hours . They offered a great deal And I got the life time alignment special as to where I get free alignments for a 1 time fee of $170 for as long as I own the same car . I though that was pretty neat . And overall I was very satisfied with the service . read more

My husbands car was not turning on. The lights and navigation were working but the engine wasn't turning over. I did some research and told my husband to jump the car. It worked and got him back home. He immediately took it to Firestone (a company he thought to be reputable) but when they told us what they would have to do, it did not sound right to me. They told us the alternator was overcharging the battery and shorting the battery. Both will have to be replaced and because it is in an unusual place the AC will have to be drained and the manifold will have to be taken a part. Then when put back together the AC will have to be refilled. Oh and the back tires need to be replaced. With military discount the price was still $1100(for alternator/battery and service). I told my husband to get his car. I called up RK Chevy a company I have used many times before, found some coupons for battery replacement and they gave us an estimate for a little over $700 (alternator/battery and service) without the coupons and or military discount. When we picked it up from Firestone they said they'd be willing to match the price without even asking for the paperwork from the other place. We took the car to RK Chevy and they ran the tests over again and found the battery was the only thing that needed to be replaced. The car was otherwise in great shape. The cost is only $140. I feel like Firestone was trying to take my husbands money. I will tell everyone I know never to go there because they are thieves. read more