This is a great business run by totally honest people who are also competent at what they do and try their best to be there when you need them. They do not try to sell you something you don't need but sometimes they find something you do need that you might otherwise not been aware of. The customer who called this place "unethical" has some issues for which I hope he gets help. We are lucky in Wyckoff to have Firestone Complete Auto Care in town. read more

Save yourself the TIME and money and do NOT go to the Wyckoff Firestone for tires. If you want to piss your time away however, it's awesome for that. read more

I have been going to the Wyckoff Firestone for a decade. I have never had an issue. They are always available and responsive, provide information and options. I have had second opinions that concur. The work is timely. I have never had to return or had chronic issues. They are consistent and reliable. Also important to note, they are very customer service friendly and respectful. Many women who feel uncomfortable at a auto shop should not be concerned. They are extremely respectful, courteous and fair on price...not going to get inflated prices because of your gender. read more

My wife called yesterday about a slow leak in her front tire. They fixed it fast, checked the pressure on all the tires and she went on her way without much delay. I've been buying tires there for years and they have great service I highly recommend this shop. read more

Been bringing my car here for years. Always feel like I'm being treated fairly. Very reliable and trustworthy work. Always felt comfortable with everyone we've worked with. read more

Efficient thorough service that gets it right the first time. They strive to put the customer first.

Great customer service! The tires were replaced on my car very quickly and professionally. The work they did was very good and the car came back clean. No grease or finger marks inside the car contrary to what another reviewer had noted. I will go back again. read more

Been going to them for 15 years. Mike who runs the place, is super honest, and a decent guy in all respects. For most undercar service, they are reliable, efficient and reasonably fast. They've taken care of probably 20 different cars for me in that time. They are not though, the cheapest, and in many cases, the dealer is cheaper. As far as cost vs quality, I've never had any complaints with the work they've done, and in the random event something doesn't work correctly, they always make it right. The only reason to dock 1 star, is that they seem to be getting more expensive by the month, which is actually odd. Thankfully, there are occasional coupons that are helpful. In the end, they tend to do a better job than most dealers that I've been to, so I will continue to use Firestone in Wyckoff as long as Mike is there. Jaime as well, who is a master mechanic and a terrific guy to boot. read more

Always get great service. Never get run around. Mike runs a great shop and I always trust most non-major mechanical work getting done here.

I moved here recently. The guys were very friendly. Did exactly what they said they would. Absolutely no abuse when using a coupon. I was very happy with the service. read more

I have gone there a week ago because I had this noise and two different places couldn't figure it out. They were able to fix the problem right away and was on time. Will be going there from now on. read more

I had no idea an oil change and tire patch would take 3 and a half hours til I went here. Dropped at 4:15 so they told me around 6:00, and it wasn't done until 7:30. I won't be returning. read more

Watch these guy's. If you let them just do what they want you'll end up with an overpriced repair. I've been sold a "bill of goods" there before. They replace more than they have to and you get stuck with a big repair bill. Keep in yours and their minds to fix only whats broken or you'll get screwed. Very dissatisfied with their service. read more

My car broke down on 287 on thanksgiving weekend and triple A towed me to this garage. They were kind enough to look at it and found that my engine was damaged. They do not do that kind of work so I ended up having to wait for the tow truck to return to move it to another garage. I spent many hours there and everyone was kind and helpful. I appreciated how quickly they looked at my car and gave me the information which allowed me plenty of time to make plans to get the help I needed. read more

Searched and found 4 tires on sale for my truck (Bridgestone Dueler) and called the Wyckoff office spoke to Gary to see when I could have them installed. Gary stated that he had 2 of the tires in stock and would have the other 2 transferred from another location. He asked when I wanted to have them installed and I choose the 7AM time slot as this would give me time to get to work. Gary assured me that he'd have the tires and we made the appointment. This was not my vehicle so I had to make arrangements to swap vehicles just in case it ran longer than expected. I arrived a few minutes early and was processed by Ronnie. No sooner to I get settled in that Ronnie informs me that the second set of tires never arrived. I should have received a call to reschedule but did not. Ronnie says he has 4 firestone tires in stock and that they're a little cheaper. I thought about leaving but would have had to make other arrangements again and I know the firestone tires are an acceptable alternative. Its disappointing when people don't do as they say and when you spend $600+ on tires you should get what you were promised and it should be a pleasant experience. It was neither. It seemed a little like a bait and switch so I would just caution those contacting this tire store. read more

I went there initially for Wheel alignment only. I didn't had to pay anything since I opted for life time alignment and made payment previously. Within a day I noticed that rear tires of my car were making some grinding noise and I had to go back to them in 3 days. They diagnosed and said break pads and rotors needs to be replaced. I just replaced them 14 months ago which were OEM and not sure why they had to be replaced just to avoid noise. They even advised me for break oil change which I didn't ask. I had to approve as I felt they were experts who know more and I felt my car would damage even more if not replaced. The brake pads/rotors were not OEM but costed almost the same. I would have gone for branded. The damage to the pads/rotors after wheel alignment might be just a coincidence but I didn't had a good feeling as I ended up in paying lot of money which I felt was not needed. read more

They couldn't help me. I was stuck 40 mins from home with a flat tire on my Viper. I brought it in and they refused to patch it because I used the slime repair kit to inflate the tire and make it to the shop. I showed them the instructions for the slime kit specifically instructing the repair shop how to patch. They still refused to patch it and offered to sell me a tire.... tomorrow. Really? They want me to leave my Viper with them and take a cab 30 miles home? I called Mavis in Oakland NJ and they immediately said no problem... we just need to clean it out patch will take. Which is exactly what the slime instructions say. read more

I make an oil change appointment in advance EVERY single time, and every time I get there they are at least 2+ hours backed up. They are worse than a doctors office. Why bother taking appointments if you aren't going to honor them?! read more

The last of the 70's clip joints, Do not bring your car here for any reason, EVER! I went in with a coupon for a simple $20 oil change and 2 1/2 hours later I was informed by the " tire and oil" mechanics that my vehicle needed $1800 worth of repairs all of which were unnecessary! As I sat in the waiting area I could hear them doing the same thing to other customers both on the phone and in person. I paid the $20 and left... Enter at your own risk, you have been warned!!! read more

Anyone thinking about going here for anything more than a convenient oil change or a tire repair WATCHOUT. They make promises they can't keep are ill prepared to do work they say the can do . I was a customer for tires and oil changes ect for years decided to have a little more work done. They quoted me higher than my dealer , then matched the price but in the end could not/ would not do the work even after having the car for 3 hours for a 2 hour job . Tried to reschedule but apparently they can't handle a tune up and won't make the appoinment read more

Do yourself a favor and DON'T WASTE YOUR TIME, MONEY AND AVOID A MAJOR HEADACHE! I have gone to this place for service before and they lie, mislead and deceive like no other. They literally will make stuff up about what your car needs and/or what's broken or needs repairing. They are out to screw u out of as much money as possible. I feel bad for the senior citizens that go there to get their car serviced and get taken advantage of. U found a coupon online that's valid and would like to use for a discounted price? No worries, just drive all the way there just to find out that they will still find a way to charge u nearly the full original price and make something up as to how it's justified. Not only that, they will intentionally subtly mess something else up in your vehicle while it's being serviced there, that u won't notice right away, so eventually you'll be coming back a lot sooner than u think. I'm absolutely astonished more people haven't came forward on this app and typed about their unpleasant experiences, because their is definitely many out there. I honestly can't believe how many people are blind to all this. People better wake up and smell the coffee! Or have fun getting lied to and having your bank account drained! read more

Never again. I ordered a couple new tires on tire rack, had them shipped directly to Firestone to save some hassle. I'd never come here before, even though I've lived nearby for many years. I figured I'd give them a shot with something easy like mounting two tires. A simple enough job. After making an appointment so that I wouldn't be stuck waiting a long time as a walk-in, I show up promptly on time. After checking in and handing over the key, I take a seat and start checking email in order to kill the 30 minutes or so that I expect to wait. After 20 minutes, someone finally gets around to pulling the car into a bay. "Ok," I think, "that took kind of a long time considering I made an appointment and they know I'm waiting for the car." Keep in mind that no fewer than four techs have been having a conversation in the back of the lobby while my car as well as several other customers' cars are waiting to be worked on. Eh, I'm pretty patient so I don't say anything. I do, however, decide to watch the proceedings going on with my car. Remember how they were only changing two tires? Well, I watch as the tech removes all four wheels from the car and he's got all four valve stems pulled before I can get anyone's attention to go tell him to read the work order again because he clearly missed something. Only, I didn't say it like that. I actually said something along the lines of, "I just want to save him from doing a bunch of extra work that he doesn't have to do." He had made a mistake, I was nice about it. Regardless, in order to get someone to stop the tech from breaking the bead on two tires that shouldn't have been touched in the first place, I had to break up a riveting conversation between those other techs about how one of them would have to think of a better lie to tell his girlfriend/wife about where he was later that night, because he'd "definitely be reeking of alcohol." I bet he drove home after all that drinking. He seemed like a classy guy. Ok so after another 45 minutes (45 minutes!!?!?), the car comes down off the lift and disappears around the side of the shop. I've now been here over an hour, and the only work performed was changing two tires. At this point, I am told that they have it around in a side bay to check the alignment. Ok, I don't mind. They tell me it's included in the cost of mounting the tires. What's another 10 minutes, right? Wrong. Imagine my surprise when I take a walk outside about 45 minutes later, only to see my car still sitting outside the side bay. It hasn't even been pulled into the alignment bay where it was supposedly headed 45 minutes earlier. At this point, I've been here almost two hours waiting for what should have been a 30 minute job, tops. I say the following to one of the "service" personnel at the front desk (who was wearing no uniform or any kind of identifying clothing, so he could have just been someone who wandered in off the street): "what's going on? It's been almost two hours to mount two tires? Really?" He gives me an oh shit this guy's right look, then goes to check the situation. Another tech is just pulling the car into the alignment bay, so he comes back to tell me that. I say "no thanks, just please get me my car" and the guy in the designer hoodie heads back into the shop. I proceed to pay just over $50 to have two tires mounted and balanced, while losing 2 hours of my life in the process. At no time did any of the shop's employees offer any apology for the delay or make any attempt to make sure that I, a brand new customer who might have spent plenty of cash here in the future, left without being pissed. I will never come back to this shop, and I would recommend that anyone who values his or her time and values being treated like a wanted customer take their business elsewhere. There are a thousand shops that can do simple jobs like this in a fraction of the time and for less money, while making you feel as though they really value your business. Don't get burned, avoid this place like the plague. read more

I have been going here for several years even though they are very pricey. Everything is list price and the only discounts they will give are with coupons or specials. My reason for going here is my company vehicle and I decided for convienience I would give them our family cars as well. The service is pretty good and the manager, Mike, is the only person to deal with. Rich is gone and as a previous post indicated he pushed EVERYTHING!! No, you didn't have any of the recomended work done but the fact that he worked up the estimate was quite annoying. Especially when your told it is more tha several hundred dollars to "fix" all the issues, some so overpriced as to make angry. Regarding pricing. I spent 10 years running a wholesale auto business in NY and PA. so I know the business and I know the markups. Firestone is simply put, OUTRAGEOUS!!! The post that says they are comparable obviously does not mind throwing money away and has NO IDEA what auto parts and repairs should cost at fair and reasonable rates. Interestingly, I am discontinuing my relationship with Firestone due to a situation that has come up regarding a VW I brought in for an assessment as to the minimum that needed to be done for me to sell the car. I asked simply for a favor of. After 4+ years and tens of thousands spent here, I would have expected some consideration. But, the first call I get is "it needs a new battery and oil pan, front pads and rotors resurfaced. Battery . read more

I had a full set of tires installed here. They did a good job in a reasonable amount of time. The waiting area is comfortable and clean. I overheard the advisors speaking with customers and what they recommended seemed reasonable. They even walked a few customers into the garage to show them problems on their car. I am capable of doing many of my own car repairs but sometimes it's just more convenient to bring it to someone who has a warm shop and better tools. I would bring my car back again. read more

Last Sunday the Store Manager, Gary, accommodated my oil change at the very end of the night because I was in a panic to have to go all week with my oil light on. I was so grateful and as if that wasn't enough, I was witness to the an act of selflessness after every other employee had gone home for the night. An elderly man walked in explaining that he knew it was very late and that they were closing, but he'd been stopping at gas stations every few miles to fill up his tire with air because of the large nail that was embedded. Eaves dropping, I heard him say to Gary that he just didn't know what to do. He explained to the man that they do open first thing at 7am and they would be happy to replace the tire then, but asked in the meantime did he have a spare? While I was leaving, I saw this exhausted man drag a jack out to the parking lot and change the damaged tire to the spare so that the older man could go home safely and come back in the morning without a sleepless night. He was polite and kind and even cracking jokes with the gentleman. I watched this man go from stressed and a deflated demeanor to an outpouring of gratitude and obvious pep in his step. As a Marketing Director, I know what standard to hold customer service to. I see the image that Firestone tries to portray in their commercials and advertisements. But this act of kindness was not on broadcast, it's probably not something that the rest of the Firestone corporation even knows about. I'm a proud client and will certainly be happy to refer friends and family because I know the management at this location knows the difference between right, wrong, and over-delivery for no reason other than to be a decent human being. read more

We were searching for tires online. Some sites outright give you a price, Firestone is one of them plus coupons towards tires and alignment. I called the Wyckoff store and spoke to Tyler. He gave me a tire recommendation.......less $ than I had anticipated and set up a Sunday appointment. Tyler called to fill me in on progress and also upon completion of work. Everything was prompt, efficient and to expectations. Overall satisfaction for a job well done. read more

They're good for an oil change and fluids if you know you need it done. Don't listen to a word they say about "recommended maintenance". They always recommend I do work that I either did myself or just had done, they will always try to upsell you to something you don't need. They have horrible customer service and don't care about their customers. They'll have you waiting and still take 2 hours to do an oil change. The only thing I like about them is the lifetime alignment option, which is just to bring you in for them to scam you into doing work you don't need. read more

Mike was very helpful in finding the right tire size for my car. They were price competative and took the time to rebalance a tire that was out of synch. Friendly staff and they stand behind their work. I will definately use them in the future. read more

june 2015, repair requested, catalytic converter: had appt., yes they will do repair;1 1/2 later they call and start telling me they looked over my car and said i needed to replace Motor mounts and transmission mounts... i say but you are supposed to replace the catalytic converter. the mechanic says his request in report was to look under neath look for problems.So i go back to pick up car cause now its too late to fix what I requested and I knew what was wrong. bring in car the next day again for that repair. 800.00 and something dollars later fixed. bu they insist that I need to do work on motor mounts and i should bring it in when i can spare 4 to 5 hrs to do work. 3 weeks later on a friday i come back and discuss the repair of motor mounts. monday came and made appt. in person for tuesday. since it was a long job I had someone pick me up and borrowed thier car for the day.to get to my work and back. etc.. 30 minutes later Firestone calls and tells me they can do the job as the Technician that did the diagnostics of motor mounts repair, did not work on Tuesdays and they prefer that tech to do the job...i do not recommend this shop because it all sounds a bit fishy to me. i think they really did not want the job. It was all in their computers and on paper what the job to do. why did they give me an appt.. if they needed that guy to do work. they should have known. it ruined my whole day. thats it for these guys. but i have to stay friendly because the family i work for has their repairs , oil changes, tires repaired there.. so i did not get angry. read more

BEWARE: Came here for an oil change on my ML350. Was told "Actually you also need a new belt as well as a wheel alignment". Cost me $450 for the oil change,new belt, alignment. The next day my car was making a horrific chirping noise. I called "Bring it in after work and we'll take care of it, we close at 6" I left work early too get there an hour before they closed. Upon arrival I was told that the mechanic that worked on my car had already left for the day and so did the manager, and too "bring it back tomorrow". I demanded too speak too Gary. They got him on his cell and he apologized and told me they would take care of it the next day. I brought it back the next day. Later that afternoon Gary called too tell me "the Pully just needed too be tightened, you are good too go, no charge we took care of it", as if he did me a favor. The next morning I started the car and again the noise was back. I wound up taking it too a local mechanic. He identified the issue right away, the Pully was busted. "Usually when you get a new belt the Pullies are replaced as well on this car" he told me. He replaced it parts and labor for $175, and I haven't had a problem since. He let me keep the busted Pully. If you get a flat tire come here, otherwise I would pass. read more

Gary here is the best mechanic I have ever dealt with and is extremely honest (I know a lot of people have issues with that and other auto places)! He shows my husband and me all the parts and what went wrong with them and told us how to never let it happen again. He even told my husband if we come to him every 5000 miles he'll make sure the issue we had or any never happens again. He was absolutely wonderful with the payment problem we had because we didn't realize to fix our car and with a rental car was going to be almost $3000. He let our car stay there for almost 5 days when we got the funds together and helped us use any coupon we could and dealt with five different forms of payment you had to use. Most places wanted about double what he charged and would not have explain any of the issues or anything about the upkeep like he did also probably would have towed our car to the police yard for non-payment immediately. If you have any issues or just or just need up keep on your car I would tell you 100% go here and ask for Gary definitely a five-star mechanic! read more

We had a great experience here on Feb, 20th 2016. Actually, they really saved us. Down two tires at 6:08 on a Friday night on the side of I287 I thought we would be stuck in town over night. Calling into the store I reached Ryan who patiently and promptly ran through our options. Most importantly, he said they'd stay open until we could be towed over. Fast forward to 6:32 and we drop the car off. Despite it being 28 minutes till scheduled close, Ryan helped us pick out new tires, got the old ones switched out, and delivered our car ready to drive home that evening. Ryan and team stayed late on a Friday - till 8:02 to make sure we got back on the road. They exceeded all of my expectations and truly exemplified the highest level of service and professionalism. I hope we never blow out two tires driving through the Wyckoff area on our way to Vermont again - but if we do, there is no doubt where I would turn to for repairs. read more

Beware! I have gone here several times for oil changes due to the convenient location in my neighborhood. In the recent past, they after changing the oil recommended additional work on my car, but the price they quoted seemed high. So I went to another local mechanic two days later who told me that I did not need the work done at all. Fool that I am, I gave them a second chance. It happened again today. DON'T WASTE YOUR TIME AND MONEY. They are taking advantage of people in the community, those who make an HONEST LIVING. Beyond shameful! read more

I've been coming here for years but we're done. I took my car in for new brake pads and rotors about two weeks ago. All was fine until today when I noticed a puddle of oil under my car. I looked under the hood and lo and behold I have been driving around without an oil cap for nearly two weeks. I understand that they did their "courtesy check" but there is no reason to remove an oil cap to check the oil level, let alone FORGET TO REPLACE THE CAP. I'm lucky my engine isn't fried. Avoid like the plague unless you enjoy running the risk of irreparable damage over a tiny detail that shouldn't have even been a thing in the first place. read more

Been here a couple times, primarily for oil changes. Always found the service staff professional and friendly. There is a TV, coffee, and a rest room inside while you wait. They are sometimes quite busy, but have been honest on the estimated wait time so I was able to make my own decisions on whether to get the work done. There has also been the "recommended" work list, but there is no pressure and actually brought a thing or two to my attention; even if I was not ready, it's better to know the wipers are shot, or a hose is about to blow... read more

Be careful with this place!!. Firestone offered an online coupon for a synthetic blend oil change for only $21.95. I printed out the coupon, made an appointment with this place in Wyckoff, got up early on a Saturday morning and traveled 12 miles only to be told that my car required synthetic oil. I have owned my car for 4 years and I was never told I needed full synthetic oil... just synthetic blend. He refused to put synthetic blend into my car but said he would "give me the difference" using the coupon I had. So the $21.95 oil change was going to cost me $69.95. What a sport! I told him "Thanks for wasting my time" and left. Now it is possible that his computer said that my car needed synthetic oil, but when I explained that I was always told that my car required "blend", wouldn't the proper thing for him to do have been to double check with another source other than his computer screen. BTW, when I left there and went to another service center for an oil change, I asked about the requirements for my car and they looked it up and said 5w-20 (synthetic blend). I'm done with Firestone. read more

what they do should be criminal. an oil change takes 3 hours. they say, 'we will check your car for free' then they tell you how badly your car needs 3000 dollars worth of stuff, like transmission flush, etc. i told them (I had the transmission flushed at the transmission shop last week, why does it need it again, they replied "it is an old car, everything should be changed. read more