Great response time and polite. Had a wooden fence installed at my home. They offer a warranty and…read morestrive to keep in touch throughout and even after the project has been completed. Thank you SP for your attention to my project.

My old wooden fence was well past its prime, and I knew I wanted to upgrade to vinyl. After…read moreposting the project on Yelp, SP Fence came up as the most highly rated...and I can see why. One word: service. We experienced a couple of setbacks, but Val and Olga were always prompt with a genuine response. At the end of the day, mistakes happen. Taking ownership and fixing them is what sets you apart, and the SP Fence team definitely hit it out of the park there. The new fence looks amazing, the crew were efficient and courteous, and I would happily suggest SP to everyone for their next fence project!

I've been wondering if we need a new roof or roof repairs due to recent hail, and some water…read moreintrusion on our first floor right above one window. Had three other companies come out, and the first one said, need new roof soon and new siding soon, within 4 years. Next one said, need new roof immediately and could use new siding. Third one said need new roof in around 7 years. hmmmm..... Out comes Berg roofing--my 4th estimate. Guy says to me, your architectural shingles are in fabulous shape. The reason they look uneven to you is because they're very long, and overlap. They are not damaged by hail (or very little). Wait until you see see the coating that is on them in your gutter downspouts. They are coated with granules. They withstand up to 130 mph winds. That roof will last you indefinitely. Do you have leaks on second floor, he asks me. No. He goes inside house. Looks at 2 small leaks above first floor window. I ask, is it the siding. He says, no, it's probably a lack of insulation around that area, in the first floor ceiling. Is this the first time you've gotten moisture? I say, yes, first time in 16 years. He says try not to use a whole house humidifier (I rarely do, although I did run it for a month this past winter). He adds either circle them in pencil or cover them with Kilz and see if they re-appear next spring. If they do, call an insulation company or dry wall company, and have them add insulation around where the moisture appears. He says, it's not the window, not the siding, not the roof. It's a lack of insulation, and when the cooling turns into warming around spring, the area defrosts, and if there's not enough insulation, you can get small water spots. OMG! Is this the only honest roofing company out there? I was so impressed. Guess where we'll go when we need new roofing?

Just had old cedar siding replaced, new soffit and fascia, patio door and gutters and downspouts!…read moreLovely job from start to finish and we will definitely use again. Very competitive pricing and both sales and service made this a painless expertise from start to finish!! Very happy!! Many thanks!

WOW!!! I could not be more pleased! A one man show and if I could leave 10 stars I would. Bryan put…read moremy new beautiful doors in record time. My husband actually gave Bryan the wrong measurements for the new doors. Holy Cow I thought it would be a disaster. However, Bryan handles the sitituation with grace and style. I love my new doors! If you need any garage door repairs or new doors look no further! Bryan is the man!

Bryan has serviced our garage door and opener several times. It was time for a new garage door and…read moreopener. Bryan couldn't have made it easier, we did everything by phone and text, installed in half a day and couldn't be happier. Answered all our questions and took all the old parts away.

We've now used Reliable Home Improvement twice -- first for a kitchen and family room remodel, and…read moremost recently for a complete basement tearout and remodel of our 1962 home, finished this past winter. Both experiences were A+ from start to finish. What sets Reliable apart is their communication. We were involved in every step of the process and always kept in the loop -- never left wondering what was happening or what came next. That level of transparency is rare and genuinely impressive. Our site manager, Mike Ducato, was outstanding. He kept everything running smoothly, managed the details, and made sure the project stayed on track. You couldn't ask for better. Both projects turned out better than we expected. When a contractor exceeds your expectations not once but twice, that says everything. We wouldn't hesitate to use Reliable again.

Above and beyond Customer Service! Reliable Home Improvement…read moreremodeled my kitchen and owner's bath in the spring of 2020. I am extremely happy with the remodel! Recently I had a slight cleaning accident in my kitchen (knocked a piece of trim off a cabinet). Even though it is a full year passed the warranty time when I called RHI they responded to my plea for help! They arrange to have my same superintendent come to my home, take a look and yes, he was able to reinstall the trim for me. I find that an amazing example of taking care of the customer! Thank you for going above and beyond!

A-Paul's responded quickly with a quote with reasonable pricing and completed the project the next…read moreday. Everything went flawlessly.

Let me start by saying, finding a reputable locksmith is way harder than I expected. Nobody I knew…read morehad a solid recommendation... not even my Facebook moms group, and they usually know everything. That should've been my first clue that this wasn't going to be easy. Most of what I found online felt more like random handymen, and several only took cash, which made things feel a little off. I ended up being referred to Paul by another locksmith who didn't cover my area, and I'm so glad I followed through. Paul was quick to respond, had reasonable rates (especially for same-day service), showed up exactly when he said he would, and knocked the job out fast and efficiently. No drama, no sketchiness, just honest, professional work. Highly recommend Paul if you want someone dependable, fair, and above board. I'll definitely be keeping his info for the future!

There was no communication. We had to follow up at least 4 times…read more The one day project is now going into 3 days. Manager/Owner was rude on phone, and obviously did not care when I expressed the commotion, the lack of communication, how they took our old door and left opening for rain and rodents to enter.

They said door would take 6 weeks to be delivered, it took 12. No updates provided, I had to call 4…read moretimes for status. At one point they flat out lied about when it was delivered. Additionally, when talking with them throughout the process it was clear communication soft skills and customer empathy were not a priority for them. Their attitude and lack of customer service made the experience frustrating and unpleasant. Price was ok compared to others. Quality ok, could be a little neater.

Quality and customer service are exceptional! Would highly recommend if you're looking for a…read morelifetime product.

Had a couple young guys walking the neighborhood asking residents if they needed new windows. I had…read moremost of mine replaced recently, but my living room still had its original windows from 30 years ago. The two guys offered to have someone come out and give us a quote. I thought it would be too small of a job, after all, it was just 3 windows, plus 3 panes of glass above that, and a half circle above that. So I agreed to meet with their rep the following week. Illinois Energy Windows & Siding is one of those companies that insists on both spouses attend the initial meeting. So a nice young man came the following week, measured our windows and sat down with his laptop. I showed him what windows I had replaced less than 5 months ago. He said he needed 30 minutes of our time. After 90 minutes, he still was not done. Sensing our impatience growing, he showed us his quote. Over $29,000 for one room. I told him I had a quote from the company that recently i stalled our other windows. He agreed they were good windows. He pressed a few keys on his laptop, and poof, the price is now $21,000. I told him my quote from the other company was $7,700, and poof, the new price is $19,000. See where I'm going with this? I'm sure this company makes quality windows and I'm sure the installation is fine, and I'm confident they offer a good warranty, but the way the price moved was a clear red flag to stay away from this company.

Came right on time and had problem fixed in 15 minutes! Very friendly fast service and VERY…read morereasonably priced! Highly recommend!!

Did not get a chance to use. But the Customer Service he offered was considerable.. each time I had…read morea question concern. Rumi did reach out in a reasonable amount of time..