My only experience with Fischer so far has been regarding a free repair (Takata air bag…read moreinflator/Honda recall). Based on that experience, I highly recommend Fischer over Germain in Ann Arbor. From initial phone call to in-person contact and parting ways, the staff were friendly and helpful, and I felt valued as a customer. They went out of their way to offer me a free loaner while they took the morning to repair my vehicle, and true to their word, didn't charge me for any of it (I followed their instructions to bring it back at the same fuel level and without any damage). They did try to upsell me on some maintenance items (brake fluid and air filters needed change), but were nice about it and didn't push it when I said no thanks. If I have any Honda dealership-specific needs in the future, I'll definitely consider coming here, even though it's much farther out of my way than Germain.

Long story short: they tried to pressure me into spending $3000+ for repairs that I was later told…read moreweren't needed after an inspection. Unfortunately, I did not check these reviews before bringing my car to Fischer. Don't make the same mistake!

Heard about these guys through my brother and personal friends. They always heard me going to other…read moreshops like Midas for repairs and would constantly say "Go to Gearhead" over and over, so after purchasing my new car from a dealer in new hudson, I wanted to get it checked out. They really gave me a great price and absolutely made me feel like I made the right choice. Had my engine codes ran, quick response time, called me back next day and let me know what it would cost and what needed to be done and my car was done by the end of the day. Great people, knowledgable people, awesome work and will be going here from now on as long as I live in the area. Highly recommend.

My van tried to break down on my way home from the Detroit airport. Frantically Googling "car…read morerepair near me" we found this garage and amazingly, they were willing to help immediately . These guys were our heroes, fixing our car, telling us where we could get a bite to eat while we waited, making sure we were ready to roll for the 4 hour drive home and all on the Friday afternoon before a holding weeken. The prices were reasonable too. One million star rating!

they do not work well with auto insurance companies. The hourly rate to work on my Chevy EV is…read moreabout $50-60 more than another dealerships, thus out Of my pocket for an insurance claim. I will work with another Chevy dealer who's hourly rates are better.

My wife took her car in for an oil change/tire rotation Oct. 2021. They said she needed brakes and…read morethe paperwork showed it at 3mm and it's in ok shape, but would need brakes soon. Today ( May 2022), I took her car there for an oil change/tire rotation. Crazy how we didn't get the brakes fixed and the brakes now show 4mm and good on the paperwork. How can my brakes improve? ( see photos)OR did you NOT even do an inspection??? Probably didn't even rotate my tires either! LAST TIME I'M GOING HERE FOR ANYTHING!!

definitely worth the money. made my car look/smell like it came off the car lot. Also takes pride…read morehis work.

The good: Rich is responsive and offers fair value…read more The bad: he failed to show up three times. It was a different excuse each time. Bummed the company wasnt good becausw mobile service would be ideal

i called asking for a tow and they said no problem, you'll be on the queue, eta 2 hours. i said…read moregreat, 3 hours later i call back for an update. guy had no idea what he was doing and just kept being like "uhhh i don't see you here" and then gave up and said "please call your service provider" and hung up on me. i had called them directly and gave them my information, guy just didn't know what he was doing and left me stranded for 3 hours. unreliable.

Big House Towing is absolutely amazing! My daughter was stranded in a parking lot locked out of…read moreher car in Ypsilanti. She was very upset so I called for a tow truck. After a huge runaround with AAA we were just going to pay to get her in her car. Big House Towing insisted on sending out a tow truck right away for her safety while we waited for AAA approval. Huge thank you to the gal answering the phone and to the service man! I can'tsay enough nice things about you and your company!!!

I just wanted to say how happy we are working with Jad over at Gateway Classic Cars!…read more He was very patient with us. The communication and his customer service he provided throughout the process was key for us! I'm so glad that he helped us from start to finish and trusted him. Now we have our car that was transported all the way from Michigan. I would highly recommend you if you're looking for a classic vehicle. They have many to offer on their website.

They try and greet everyone as you enter. Friendly and professional. Very helpful and helpful eager…read moreto answer any and all questions.

My entire family have been loyal Williams Brothers customers, purchasing multiple Jeep, Dodge, and…read moreRam vehicles from this dealership since shortly after they opened. My dad's 2022 Ram 3500 diesel developed a recurring DPF issue that was documented here four times in six months. Each visit, they performed temporary fixes and cleared codes without resolving the root cause. When the DPF finally failed completely, they quoted him $3,012 and said no warranty covered it. My parents questioned this, and we collected documentation and sent it to the warranty company and dealership. We requested a denial in writing. Matt Williams reached out and wanted to schedule a meeting and suggested we trade in the truck. We continued asking for the denial in writing and he never provided one. He told my parents they 'just didn't want to pay.' Meanwhile, the manufacturer had already put out a bulletin identifying this exact problem as a manufacturing defect. The dealership never mentioned it. We did our own research, put together the paperwork (the same invoices and service records the dealership already had) and sent it to the warranty company ourselves. The warranty company reversed their initial denial and approved the repair. We took the truck to Monroe Dodge, where it was fixed under warranty within a week. Our cost was $350 instead of $3,012. Monroe Dodge assigned a senior diesel mechanic, found a more thorough repair was needed than what Williams Brothers quoted, covered extra parts at no charge, and offered shuttle service. Night and day difference. If we had trusted Williams Brothers and not done our own research, my parents would have paid over $3,000 for a repair that was covered the entire time. After years of loyalty and hundreds of thousands of dollars in vehicle purchases, this is how they treated us. We will never return.

They are lucky that they are receiving a 2 from me. I purchased a used 2019 Jeep Wrangler in 2022,…read moreand this was honestly one of the biggest regrets I have ever made in my life. The salesman that I worked with for sure played me like a fiddle to the point where I am stuck in this car and CANNOT for the life of me get out of the loan without either walking away completely and it being re-possessed or owing almost 11K on the car I would trade it for. I had an issue with the car right when I got it in 2022. I called and the service department told me to not drive the vehicle, but they wouldn't be able to see the car for another 3-4 weeks to find out what was happening. I had picked one of the highest warranty coverages through them when I got the car due to it being a used vehicle. I asked about getting a loaner in the meantime due to this being my daily transportation. Found out NOPE, they don't do loaners. So, I would be paying over $700 for a car that I wouldn't be able to even drive. Ended up resolving that issue with no ASSISTANCE from them. On January 16th 2026, I was driving to work, and my car broke down and wouldn't turn on and or shift into gear. So, I got it towed. I had it towed here due to having the warranty though them (ONLY REASON I TOOK THE CAR THERE). It gets there and I had to tell the service guy not once, not twice, but three times what was wrong with the car. And then he asked me if I could describe what dash lights were on (he wanted to make sure I wasn't confused when telling him. I wasn't.) He then tells me this is a STAR CASE, and they had to open a ticket to connect to a higher level of service to get clearance to work on the part. The service guy has been great. But the process of getting my car fixed has been horrible. I have two warranties and the one doesn't even cover what is wrong with the car (even though it's a bizarre technological issue). I was waiting on hearing back from the other one if it would be cover. But if it wasn't, I was going to have to pay out of pocket for everything totaling up to $2500. Thankfully and magically after I complained about paying for warranties and threatening to cancel them due to them not covering any issues, I get a phone call the next day that it is covered and the part was on the way. Part wasn't going to be here until January 30th. Okay. Fine. I wait patiently and never hear anything about it. So, I call them on the Thursday before the part was going to be delivered to ask about updates etc. I was then told the part might be pushed back due to the snowstorm but they most likely would get the part and my car would be done and ready to be picked up Monday. Well, yesterday I get a phone call at 5:57 pm (3 minutes before they close) that the part was somehow cancelled due to being hazardous and sent back to the manufacturer. I was also informed that they have no idea how long it will take for this part to be delivered from the manufacturer due to the last part needing 2 weeks to arrive. So, not only am I being screwed over by not getting my car back. But I am also out of money. A LOT OF MONEY. So, who knows when my car will ever be back in my possession. I do know one thing for sure though, I will NEVER come back to this dealership, I will NEVER use this service department again, and I will also NEVER recommend this to any of my friends/family members/colleagues/ and clients. The only reason they have received a 2 star is for their head of service department Cameron. He has been completely transparent about the issues they have been facing, and I don't blame him at all for the issues I have continued to have with this company. UPDATE: After talking to the service department Monday night I was told I was going to be called bright and early Tuesday. NEVER HAPPENED! Didn't get a call till Wednesday, again 2 minutes before they close, and was informed that they still haven't ordered my part and or contacted the manufacturer. And the guy I've been dealing with won't be back into the office until Friday. Seriously f this place.

Took advantage of someone who did not know anything about cars gave outrageous quotes paid over…read more$500 for just a oil change charged for a bunch of bs and quoted $6000 for bunch of things that didn't need to be done terrible place don't take anything here.

Last time I went here, prices were through the roof and they damaged my $1000 rim. Said the…read more"machine did it". I still paid for the full service. No remedy was offered. I used to love this place and have personally had long and enjoyable conversations with Ron. Something has changed, and not for the better.

Date of service 5/15/26. Great experience at Palace Auto Services. Quick friendly service, very…read morecost effective, easy to make appointment and ready when promised. Rather than replace an entire splash guard assembly that had come loose, saved me a bunch of money by bending it back into shape and re-attaching. Work performed on 2020 Honda Clarity: Splash guard re-attach Transmission fluid replace Brake fluid replace Tire rotation

I brought my wife's car to Palace to get the brakes checked. Oai (pronounced Y) immediately took a…read morelook and gave me a competitive estimate on the spot. I brought the car the following Monday and was happy with how smooth everything went. We decided to add on an oil change for a great price ($80 for synthetic) and I got my car back within a few hours. Great price, no pressure for unnecessary add ons, what more could you want?