i called asking for a tow and they said no problem, you'll be on the queue, eta 2 hours. i said great, 3 hours later i call back for an update. guy had no idea what he was doing and just kept being like "uhhh i don't see you here" and then gave up and said "please call your service provider" and hung up on me. i had called them directly and gave them my information, guy just didn't know what he was doing and left me stranded for 3 hours. unreliable. read more

Big House Towing is absolutely amazing! My daughter was stranded in a parking lot locked out of her car in Ypsilanti. She was very upset so I called for a tow truck. After a huge runaround with AAA we were just going to pay to get her in her car. Big House Towing insisted on sending out a tow truck right away for her safety while we waited for AAA approval. Huge thank you to the gal answering the phone and to the service man! I can'tsay enough nice things about you and your company!!! read more

Crappy company called them out for roadside assistance took them two hours to get to me they decided that they couldn't help and drove off left me stranded read more

I had a flat tire and needed a tow, I called them and they said 30-40 minutes. I had to call numerous times and remind them that they never took my number. Finally the driver called me and he couldn't find me ! Numerous calls back & forth with him to try to explain my location. He said the dispatch canceled my request then gave him the wrong location...!!!all while stuck on the road with cars zooming past...very stressed and they don't respond as needed. Finally after an hour and half the driver showed up- he ended up being very kind. But the whole experience was unnecessarily Very frustrating. read more

DO NOT HAVE HASSAN FROM BIG HOUSE TOWING TOW YOUR VEHICLE UNLESS YOU WANT IT DESTROYED!!!! My brother had his vehicle towed by Big House Towing through AAA recently. His car was in PERFECT condition before towing. Never ever had an issue with the car. He went to drive it after it got towed and the transmission was completely destroyed as well as several other issues. $5000 in repairs and Big House Towing is refusing to help with any of it. Hassan was the name of the driver. He assured me and my brother beforehand that he was a professional at his job. He destroyed my brother's car who is 19 years old and goes to college hours away from home. This company is a DISGRACE and should be very ashamed of themselves. EXTREMELY UNETHICAL BUSINESS PRACTICES. read more

They towed my car without my permission and charged me $800 for steeling my car and storage fees. On top of that they damaged my car. Very unreliable shop. I hired an attorney to get my money back and force them to pay back all damages they caused on my car. Do not trust this shop. read more

One of the drivers today 8-19-2022. Ignoring the turn lane they were in (going northbound on Golfside at the Golfside/Washtenaw intersection), almost ran someone into lane divider when they decided to go straight instead of turning ad indicated by their turn signal. Can't speak for the actual work they do, but I would be wary if they were towing a vehicle. Just be careful when you see the vehicles driving around, for your own safety and others. read more

I waited three hours in parking garage ( supposed 30 minute) so I called Bighouse Towing this one lady said now I have to wait one more hour I was not happy . She said her supervised told her that. but I said ok then hang up this lady called me back said I dared to hang up on her so she is cancelling my towing service it was my only day off and wasted my day waiting for nothing read more

Today I woke up with a dead battery and I called AAA and they dispatch Bighouse Towing. I couldn't be happier with their service. Kayla in dispatch went up and beyond to help me with a request that she normally doesn't deal with because I am a AAA member. I also want to give credit to the gentleman who charged my battery. He was very helpful and gave me great advice on my unique situation. All around incredible service. Highly recommend this company. read more

Had a flat. Went through AAA to get a tow. AAA gave me an estimated time of 45min. Great! I was at work, so I walked back to my car, which was not close, so I could meet him there. On my walk I got an update from AAA saying the driver was on his way and would be there shortly. Hour and 20 minutes later, still no tow truck. Called BIG HOUSE TOWING directly to get an estimate. Driver had not even been dispatched! "Yeah, we get a lot of calls. He'll be there in 25 min." Really? If you're bus, fine! Just say that so I'm not sitting around waiting for your for 2 hours. I'm at work and could be getting stuff done. Instead I'm waiting for someone who clearly does not care about customer service. DO NOT CALL THEM FOR A TOW! THEY WILL NOT SHOW UP read more

This company was awesome. By the time I hung up I barely had time to get outside they were so fast! They were also super kind and courteous during a stressful time. Quick and easy for a pregnant mom of three to set up and handle on her own! Thank you so much!!! read more

Ali explained timing and costs clearly, was kind during a stressful experience, and got my car running again in very little time. I was very impressed and would recommend! read more

To have your car break down is stressful enough but the service l received was very professional and the driver went way beyond my expectations. He solved every problem l had. Refused my tip said he was only doing his job. Wow, now that's service. read more

Car wouldn't start after I stopped for gas, called AAA and the kind driver was there within 20 minutes to help me. They were able to get my car started again and I was able to get home for spring break. Thanks again! read more

The service I've received now, twice, has been over the top. I've had the same guy (always forget to get his name) but he catches other issues and fixes them for no charge. Love this place!!! So ethical. So nice, patient, friendly, and calming during such a stressful experience. I was so moved by the way I was treated today. Thank you read more

Quick and efficient service through AAA. Arrived within 20 minutes of the 1st request.

The driver was great and professional Services quick and friendly highly recommend using their services again. They made a bad situation a little easier to deal with very appreciative of this towing company. Will definitely consider using them again if the situation arises. read more

Although I had some problems following changing a tire they're follow-through was terrific. Sammy came to my house with a mechanic to assess the problem and he even did more than was asked. They are the AAA towing company for my area so I didn't have any choice when they came to change the tire but I would definitely use them again due to their customer Service read more

Moe was very helpful and considerate professional and courteous would recommend

Took my vehicle off the freeway and made me to walk 1.5 miles to the closest exit. It was 19°f and my car broke down. Called AAA and they sent these unqualified people to "help" me. My ride was 10 mins away and he hooked up my car and made me walk to the next exit. They will get someone killed! read more

IF YOU WANT YOUR CAR DAMAGED USE THESE CLOWNS!! After breaking my door latch during a tow they because combative and quite rude denying even the possibility they were at fault. It happened while driver had car in flatbed!!!! Typical lying hustlers!!! DO NOT TRUST THESE PEOPLE!!! read more

These people display a startling degree of incompetence. AAA dispatched them to my home to change a tire and they botched the job so badly that they severely damaged my hub, bearings, and lug nuts. I had to have my dealer repair the car, which cost me $1286. Neither AAA nor Big House Towing disputed that they did this damage but they refused to reimburse me. So, I have now had to file a claim through my insurer, which should have been unnecessary in such a clear cut case of negligence. My advice is that if AAA sends Big House Towing to you, tell them to turn around and leave. read more

I had a great experience with this business. I am shocked at some of the previous reviews because I have no complaints with Bighouse towing. I worked with the technician Ali and he was very friendly and worked hard to replace my car battery. I would highly recommend your business to anyone in need of service!! Thank you for helping me!! read more

THIS COMPANY IS NIGHTMARE! AVOID THEM!! On Friday, October 25th my Insurance Co., Auto Owners contacted Bighouse Towing to tow me to a car dealer when my quit in a Taco Bell drive thru at Midnight. One of the workers pushed me to a out the drive and to a side street off State St. in Ann Arbor. I was told 40 minutes. During that time I received numerous calls from the driver who was very confused and each time I stated take I-94 west and head south on State Street and I was down about 1/2 mile in front of Taco Bell. I even gave him the nearest cross street. He was having difficulty understanding the directions and at one point stated he saw me on I-94. No, I'm off State St. He could have searched for Taco Bell on State St. to make it very easy. He arrives and as he walks up to my car and takes a phone call. HE THEN INFORMS ME HE CAN'T HELP ME AND HE HAS TO TAKE ANOTHER CALL DOWNTOWN AND THERE WILL BE ANOTHER WRECKER ALONG IN 40 MINUTES! And he leaves me and it's now 1:00 AM! About 15 minutes later I receive a call from Bighouse telling me the second wrecker broke down. They can't reach my insurance company, so would I call and have the find another company to help me! I did and I'm told another 40 minutes by my insurance company! Avoid this company at all costs! read more

AAA dispatched Big House Towing last night for my daughter's car. The incident occurred on I-23 N, exit 34. Big House Towing kept telling AAA they were on their way, but I don't believe they ever had any intention of showing up. Most tow truck drivers will call to let you know they are enroute, or close. Heard nothing from Big House, only the reports from AAA they were 10 minutes away, but again, never showed up. Please don't waste your time. Ask for another tow service company read more

Total clown troupe. AAA sent them my way three times in a row. The first guy was deeply ignorant about batteries, the second was ok, the third one broke my car. Do not every contact these people and do not let them touch your car. read more

We give this company 1 star only because 0 stars are not accepted. Our son works with MDOT. While assisting 2 stranded drivers on M-14 at Gotfredson Rd after dark, Bighouse Towing arrived for the call. Upon arrival, the tow truck was parked on a curve in the interstate with the tail of his truck blocking the right lane, and completely unlit. The driver's rudeness compounded the situation upon being asked to move his truck out of the lane, and being warned that he was going to cause an accident. Only minutes later, 2 cars were involved in an accident where one of the drivers' airbags deployed and he was very disoriented to the point that 5 minutes had gone by when EMS arrived and he still did not know where he was. Shortly before EMS arrived, the Bighouse Towing driver fled the scene, thus committing a felony. Upon arrival of MSP, they were given witness statements by our son and the others involved at the scene. MSP dispatched another trooper to make the arrest at the towing company. This incident is just part of the long list of issues our son has with dealing with Bighouse Towing while on his job. Word to the wise, if you ever need roadside assistance, and call AAA, request that they send anyone BUT Bighouse Towing. read more

I have nothing but praise for Bighouse Towing. Recently, my tire went flat while I was driving and I had to get off the road immediately. I pulled into a shopping center parking lot. Realizing that I had no other choice, I pulled the items out of the trunk and was just about to work on the first lug nut, when I heard someone say, "Ma'am, we'll do that for you." I turned around and saw two smiling men in uniforms. Without realizing it, I had pulled into the lot next to a AAA Roadside Assistance truck. Probably sensing a disaster in the making, these two gentlemen came over, and completed in five minutes, what would have taken me at least half an hour, assuming I could have even loosed the lug nuts. Adding to their heroics, they both burned their fingers on the hot metal parts of the tire. I didn't have any cash but offered to pay by credit. They declined. I offered them lunch or cold drinks, but they said they had just eaten. I even offered to get them some aloe for their fingers, but they said I didn't owe them anything. The truth is, I owed them big time. I was supposed to make a 200-mile round trip that day, that had been planned for a year. Knowing this, Sammi (I believe is his name) found the closest tire repair shop for me, so that I could get my tired fixed and make my trip. They saved my whole day out of shear kindness. If I ever need help and am in their area, I will be calling them, and you should too. Thank you, guys!!!! You don't know how much what you did meant to me! read more