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    First Response Plumbing Services

    3.4 (5 reviews)
    Open 9:00 am - 9:00 pm

    Services - First Response Plumbing Services

    Plumbing inspection

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    The Water Heater Guyz

    The Water Heater Guyz

    4.7
    (46 reviews)

    Quick response. Ty was available to replace my water heater the same day. They were quick on…read morereplacing the unit.

    This is hard to write because I really like the owner of Water Heater Guyz, Ty, but we had a rather…read moredifficult and expensive experience with him. I think I always leave positive reviews and gave Ty ample opportunity to correct his errors. I even suggested he sleep on it so he/we could come to a reasonable solution. I originally contracted with him to replace a failing tank-less water heater. He was quick, on-time and provided us with a reasonable quote. His install went ok and after a spray of water into the inside of the heater from what he called a faulty previous install, he dried everything and finished up. At one point I noticed that the exhaust vent was hanging at an angle and asked him if he needed to go in the attic to connect the pipe. He assured me he did not and that everything would be hooked up properly. I was relieved because we had just had insulation blown in and I did not want anybody back in the attic to flatten the insulation loft. Within a couple of months I began to experience errors with the heater requiring a hard reset. At first he told me to call the manufacturer and that problems like that were my responsibility. I was relieved when he visited and found insulation had dropped into the unit. He claimed that it was an improper seal of the exhaust flange in the ceiling, blaming the previous installer and suggested I fix it. I did. When it happened again he graciously came and cleaned more insulation out of the heater blower. All seemed well. Fast forward to recently when I had someone inspect the attic without going in the attic. He provided me with a photo of the disconnected exhaust vent from the water heater and suggested I call the person who installed the unit as it could be letting CO blow into our attic. When I called Ty he, again, blamed the previous installer of the preexisting vent. I suggested it was his responsibility to ensure all was hooked up properly and safe. He did not agree. After much back-and-forth, I suggested we sleep on it. Next day was no different. I talked him into sending one of his "installers" to fix it but it would cost me $200. The (really nice) young man came the next day and corrected the problem (for $200) and showed me a finished photo. Three different contractors I spoke with assured me it was the installers (Water Heater Guyz) responsibility to properly hook up the vent. The money doesn't bother me. Ty's inability to accept responsibility(or blame) and just fix it is where we part ways. At every point he tried to blame everyone but himself. Business owners should be willing to bend over backwards to make sure everything is done correctly The install was not done correctly even after I asked him about the vent and the disconnected vent was, most likely responsible for some of the insulation getting into the unit. I will not be calling him for any further work and will pay someone else if I need any more service. I like him and hope he does well but attitudes like this will eventually catch up with a business.

    First Response Plumbing Services - plumbing - Updated July 2026

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