Worst experience I have ever at any gym. Most of the workers are alright, but some are snappy and have what I would guess some mood issues, including the apparent manager. The sales guy who signed me up talked about a new years promotion where he said my membership would go down from $20, to $10. Conveniently didn't apply to me when I asked him a month later and he hid behind his desk. I also was charged with an annual fee and a cancellation fee after being told it wouldn't apply to me. Locker rooms always smell absolutely disgusting and I've seldom walked in and not had the urge to gag. If you happen to forget or misplace your keytag, enjoy going back home or buying a new one from the bucket full of them for $20, the same price as membership, since spending 5 seconds to type in your phone number and confirm your membership doesn't make them money. The only good thing I could say about this place is they have a good array of weights and machines, but there are always too many people for the weights at any reasonable hour. Actually shutting the membership down was an absolute nightmare, I was told my membership would be cancelled after talking to the desk and turns out they did nothing, so I was charged for months I never even shown up to the club, along with a nonpayment fee each month. Took me hours on the phone and talking and emailing multiple people in order to cancel. Obviously is meant to be incredibly convoluted and incessantly difficult. I absolutely would never go to any of Fitness Connections locations again even if I was paid to, an absolute scam and nightmare. Do NOT sign up here, walk 2 minutes away to the other gym. read more

The gym is ok. But, typical of gyms, they are unethical in their cancellation procedures, presumably to extract every last dollar they can from you. I used to be a member of 24 Hour fitness, next door. They were much better in this regard. Knowing that gyms are notoriously shady regarding cancellation, I read the contract carefully. Here is what the contract says regarding general cancellation: "Cancellation (Other): You may terminate this Agreement for any reason by delivering or mailing written notice of your intent to Terminate to the club's address above at least thirty days prior to your next monthly dues billing date." The "club's address above" is the 183 location. So I went to the gym and they tell me I need to mail a certified letter to a location in Webster, TX. I will do as they request. However, I have a feeling they will throw a few more obstacles at me to keep me on. Will update if so... read more

This Company has an "F" rating with the Better Business Bureau in Austin. For $10 a month the facilities are OK but trying to cancel is a nightmare. Regardless of what they tell you, the ONLY way to cancel is to send your cancelation notice 60 days in advance by certified mail or they will claim they did not receive it. Unethical way to make a buck. read more

The only reason the club is getting one star is because of the class instructors. The classes are the reason I've signed up in the past. The classes are great except for the fact that they are very overcrowded making the workouts much less than desired. The biggest issue I've had with this club is the sheer incompetence of the support staff. The instructors of the classes themselves are wonderful. In addition, I had to struggle to cancel membership. They continued to bill me and ultimately I had to call my credit card company to put a stop to it. The experience was negative enough that I would never considering joining this gym again. read more

Love this fitness connection!!! This location is way better than the tech ridge location. Tech ridge is more of a "party scene" where everyone talks to each other-which there's nothing wrong with-but I prefer not to talk to anyone. It's well kept and the members are great about putting their weights up. The equipment is great. read more

It's been about a year since moving to Austin, and I finally found a gym that can serve me. The prices are so affordable, and they provide child care, which I'm so grateful for. They offer workout classes, and I've been attending Thursday evening yoga. The gym is very clean, and there is a woman's exclusive area to help us feel comfortable working out in privacy. I'm new to using gym equipment, so I appreciate the full-body-workout line of equipment. There's an upstairs cardio area too, and a dry sauna to help relax after a workout. This place is awesome. read more

THE WORST MOST DISHONEST COMPANY EVER!!! If you get a membership with them, you will forever be stuck in a rabbit hole. We've cancelled our membership over a year ago and we are still being charged the monthly. Sent in paperwork and proof of payment, and still getting charged! Also we keep getting calls from debt collectors everyday to pay off our remaining balance that we've already paid 2x... yes 2 FREAKIN TIMES!! Their customer service is unreal awful, and this whole company is a SCAM. I would never recommend them to ANYONE! So run while you can! I'd be more concerned for your bank account then Health, cause they'll suck you dry! Godbless! read more

PLEASE! AVOID LIKE YOU WOULD A CONTAGIOUS VIRAL DISEASE. If you would want to be visited and bullied, racially called upon, and threatened with physical encounter at your home or workplace by the Manager and Operation Manager of this facility then go ahead and join the gym. On Jan 23rd, 2019, I was signed up by the Area Manager for Fitness Connection. He told me that the next day at 8 am in the morning he will have me scheduled for a physical assessment with one of their trainers. Next morning, I was there at 7:40 am, and I informed the front desk employee of my appointment. No one knew of my assessment appointment because the Area Manager failed to communicate it down the stream with his staff. After being frustrated with the staff's customer service and being told 2 times to go fetch the trainer in the gym for yourself, I asked for the cancellation of my membership around 9 am and had some heated conversation with the Operations Manager about her and her staff's incompetence. I asked to speak to Sean, the Area Manager. As I met Sean and reached nowhere and basically being told to FUCK OFF. I left the gym and went home. The same day following their standard procedures, I wrote the letter to their corporate to cancel my membership and moved on with my life. However, on the Jan 25, 2019, the Manager of the gym Anthony and Operations Manager of the gym comes to my workplace threatens me with physical encounter and spits out racial slurs. So, I asked Anthony and his girlfriend (Fitness Connection Manager and Operations Manager) to get out of my workplace and called the gym asking to speak to their supervisor. I was told to be contacted soon but till this day Jan 31st, 2019 no one bothered to address the issue; therefore, I called and ask to speak to Sean. Yet again, I was humiliated and insulted by him telling me he has nothing to do with his employees outside of the gym (which I understand). But Mr. Sean! they did not address me as they were just civilians. They addressed me while Anthony presenting himself as Fitness connection's Manager and the girl as Operations Manager, so you should and must have a problem with it. This is how this company and its management operates. They encourage hostile, non customer friendly business practices. Just because they failed to provide me what I paid for, just because they failed to communicate what needs to be done, just because they wasted my time and disrespected me at the time when I was frustrated with their service resulting in not welling to continue business with them, they are aggressive and pays me a visit to my workplace while representing the company and the facility to threaten me and say racial slurs. I know for the fact if I was not a person of color and was a citizen of this country, the story would have been a lot different. They would have been interacting the different way if I had the same rights as the other Americans do. That is all I can do right now to educated those who might be considering joining this gym. read more

2/20/2020 I'm 53 and have belonged to over 15 gyms in my lifetime. I can honestly say that this is the best gym I ever joined, especially for the money. At $10.00 I don't know where else you go to have such a fabulous facility. The people who check you in are always upbeat and friendly. The machines are modern and new. TV's everywhere. When I exit the gym the person at the front always says goodbye, have a nice day. I am extremely impressed with how fast things are fixed if something is broken. I've belonged to other gyms where things stay broken for months on end. (next door, 24 hour...Read mo read more

Giving one star for the cancellation policy. Sent my letter today certified and received very bad customer service by asking about the policy on the phone. Cannot believe that the gym can have snail mail policy only for cancellation. Unbelievable, would not have signed if I knew how difficult it is to cancel one membership. read more

Finally, a big gym without the big gym attitude! Until now, I'd always avoided the big gyms, because it seemed like they were only interested in their bottom line, not their members. But when my local neighborhood gym reduced its hours so it was no longer convenient, I decided to give Fitness Connection a try. I'm glad I did. From my first visit, the staff was friendly and professional. The facility is large and full of multiple pieces of virtually any equipment you can imagine, so I've never had to wait. It's well laid out, and I have yet to feel like it's crowded, even though there usually is a fair number of people in there. But that just creates an energy that helps motivate me. Well done! read more

Worst gym ever!!! Its super over crowded, they don't keep it clean and staff is super rude. They cancelled my account automatically because I did not go to gym for couple months since I had to go out of state. Then I had to sign up for new membership in which they ripped me off again with initiation fees and higher payments. They make a big fuzz when you don't bring you key card with you instead of just looking you up in system. Its a complete joke! Cancelling your membership is a big hassle. You have to mail them a letter for cancellation instead of doing it in the gym and there is a 30 day wait period to cancel. Do not join this gym. Just pay extra 15 bucks and join a better one! read more

Amazing gym! I signed up because they have a free kids club and my daughter absolutely loves all the girls that work there! Everyone is super nice and friendly and everything looks brand new. You really get A LOT for just $10 a month. read more

Beware of "Return Fee" nonsense. My credit card was due to expire back on October, so I had them update my account with my new credit card. They charged the new card in Nov 1st and Dec 1st successfully. Then out of no where, Jan 3rd I get an alert saying I'm past due. I speak to the staff to find that they had BOTH cards on file. I tell them to get rid of the old card and to not charge me any late fee, considering this was obviously a mistake on their end for having two cards on file. I had made no changes to my account prior to that, so I have no idea why suddenly they had a problem in January. Then, Jan 10th I suddenly get charged a $11 "Return Fee". The manager AND their billing department both claim this was some fee they are passing onto me because they attempted to withdraw my month dues and it failed. They claimed it was "out of their hands" and there was nothing I could do to get my $11 back. As if I had done something wrong to incur this penalty... Total nonsense. Treating a customer with great standing and long history as a delinquent for their own obvious mistake? Cancelled my membership with them. read more

Worse gym experience ever. I wish I would have read reviews before signing up. This gym will continue to charge you even after you cancel your membership. They require that you send in a certified letter to Webster Tx letting them know that you want to cancel. Don't go to this gym. read more

I feel it closes too early, especially because I signed up for a 24 hour club. I think I'll look into other options

I've been a member of fitness connection for a few months. When I and my friend came here to register we talked to a guy who said he was a manager. He told me the registration was $140 and a monthly fee of $10. I asked him if there were any other fees and he told me "NO". Also He offered the second registration (half the price) $75. They over charged my friend's card. We came to the club and complained about it to the staff. They said they would fix it but never did. My friend just got tired of asking them to fix it and gave up. Just yesterday we saw a charge of $43.30 on our accounts and we came over again to complain about it. They said that was an annual club fee. I said it was not mentioned when I asked about other fees and they said it was in my contract. It's one of those hidden fee in small letters that they dishonestly hide from you and when you complain they mention "it's in the contract". For me they were/are very deceitful, sneaky behavior based on a legal contract of Many pages. you will never read when signing a stupid fitness contract right after the manager tells you the opposite. So be careful if you're looking for a fitness club to join. Make sure you take the contract and read it before sign. Don't trust their words. And since I can't reply to the owner's reply, I'll write here again my Disappointment about the response below. the comment below shows their concern about it. I called the number provided and they treated me very bad and ignored the whole fact. All they can say is "sorry to see you go" even when I'm still going to gym. It seems like it's an automated response. They don't give a shit about you! read more

Would give them a ZERO if I could. Not only rude but don't agree with their management style at all. May be the cheapest in town but will never go back! read more

I travel between here and the San Francisco Bay Area. I employ a personal trainer. This club is top notch! It has more equipment than I could ever get to. This place is HUGE! Not cramped&crowded like my CA club. Do you know how lucky you are to not have to fight for a parking spot?? My trainer is excellent. I had a miscommunication. The GM Justin was on it. He immediately got it ironed out -same day. What?? Who does that? And this is the only club where the manager is right out front where everybody can see him/her. Not a private office way in the back, or in another building. I don't know how Justin gets anything done. He constantly has a member in front of him. This club is very clean and well-kept. Customer service is 5* all the way. This is the only clubI've seen that has a women's theatre. Very cool. I really like that. I've never seen a cooking show on, but if you don't like it I'm sure you can request that it be changed. I don't need my club open 24 hours. Guys, I'm bummed seeing the bad reviews. My club in CA was shut down tight for over 12 months. Brutal. I'm so grateful to have found this epic workout spot. Thanks Justin & Team! ~Kathleen read more

When this gym first opened I was very happy about it, the equipment was great and the membership cheap, the bathrooms were very clean, and the air was clean. Over only months however the $10/month membership became more apparent as the facility became faulty and filthy. All the staff seems to be a shared times seller as they are able to change the prices at their will, it feels a little like a scam. There is a new stench (sometimes a hint of vinegar?) every 10 steps, the air feels dense, and the bathrooms are not maintained clean. The floors are sticky and some lockers are broken. The sauna room in the men's restroom is disgusting. The wood on the walls and floors has turned dark, the floor tiles are black even, and the smell is dreadful. Overall you have to expect a 10 dollar per month gym. read more

Pros.... I like how clean everything is and the machines are well kept. Front desk people are friendly and helpful. Price couldn't be better.... Cons...I don't understand why people bring gym bags in and leave them all over benches then stand around and talk or just walk away. Clearly bags are not allowed ....signs everywhere. Tonight I barely could find a bench because of people leaving bags and weights on benches and leaving or working out somewhere else. If you try to work out near them you get dirty looks. There's a lot of unfriendly people but most gyms seem to have that these days. Sit on a machine and look at their cell phone...I don't get it. read more

I've worked out at this gym for a couple months now since moving to the area and If I could give it l less than one star I would. People at the front desk are rude, machines usually don't work and it's dirty. Also if you've ever considered employment here I wouldn't. The new manager is a creep. I quit after 3 days because he made me feel uncomfortable in the work place. Golds gym is right up the street try that instead y'all! read more

I've been through a lot of gyms in NW Austin and I have to say that Fitness Connection is by far the best in the area if not all of Austin. It's huge, new, clean and the staff are extremely friendly. The pricing is ridiculously low for such a quality gym. The free weight area which is usually an after thought for many of the new gyms takes up an entire wall, the cardio is not the waste of space it is in other gyms. It's a smart floor arrangement with the cardio off to one side and upstairs over looking the gym. I work out longer and get a better workout than I did at Gold's or 24hr Fitness or even Lifetime. There is also a glass walled off area for women to work out in separate from the main floor if they choose to do that. read more

I signed up before they opened. They opened TWO MONTHS later than expected. By the time they opened I had an injury that prevented me from being able to walk, let alone workout. Customer service is all but not existent. They do not allow you to freeze your membership, so I wanted to cancel it only to find out in order to cancel it you have to mail a termination letter to the corporate quarters. Once the letter is received THEN it will be effective IN 30 DAYS. So the whole process has taken about 2 months to cancel. Now they are telling me I have an outstanding balance. Seriously, ridiculous. I wouldn't recommend this gym to anyone. read more

One of the Worst Gym i have Joined. Everything they say is a lie and don't join the gym , if anything got broken in the gym , it takes months to rectify it. I lost the credit card and they charged the fee for that and saying that i cannot be refunded. It is very hard to reach them and after all that waiting they send it voicemail which never returned back. read more

This gym surprised me. I joined because my boyfriend is a member and we wanted to work out together. I wasn't sure what to expect for $10 a month but WOW! This facility is extremely nice, clean and well kept. They have everything you need for a great workout. I used to belong to Lifetime Fitness and the work out area here is just as clean and well kept. read more

BEWARE: UNABLE TO TERMINATE YOUR MEMBERSHIP!! We've been trying to cancel our memberships since the beginning of the pandemia and nobody answers their cancelation phone number. We've tried on different days, and no luck. There is no way to cancel online. Nobody wants to help!! This is a very good case for the attorney general. read more

These people are crooks. I was in retro fitness before they bankrupted. They transferred me here without my approval. I did not go there for six months before I noticed they have been secretly charging on my credit card. It is almost impossible to cancel. You cannot cancel over the phone or at the facility. You have to send a letter and they always deny they have received it. This company is like herpes. You cannot get rid of it. I think it was started for fraudulent purpose only. I have notified Texas Attorney General for consumer fraud. You should do the same too. read more

I would give this gym and location 5 stars but the employees are what gives it a 1 star. I walked in to the gym right behind another women. As the women checked in she started to walk away and that's when the female employee behind the desk quickly looked at her from behind and looked at the male employee and said "did you see that? What you finna do about it?". She was referencing to her butt... it was extremely clear what she was referencing to and she was loud enough for me to hear. The male employee seemed to brush off her comment and I didn't stay long enough to know what he replied with. I felt very uncomfortable because it felt very degrading when the gym is a place for us to work out and improve on our health and bodies and to be looked at a certain way and for employees to make degrading comments is disgusting: I lost all respect for that female employee. Who knows what else the employees or that specific female employees are saying about the gym members but I'm very glad to be moving back to my home gym in another city. Very disappointing behavior. read more

This is a place that doesn't really cater to their new guest I've been here twice in one day just to see if someone is going to walk up to me and say hi how may I help you, I'm over here where the trainers are and there are two just sitting there on their phones what the hell is this. read more

On multiple occasion , i have been charged late fees because they are unable to retrieve payment for some reason i don't know. Every time i have to call and this customer service have the most annoying people. You ask to speak to a manager and they will find 1000 reasons to why they can not allow you to speak to a manager. I don't even use my membership and i am paying every month for it. Their billing staff are by far the worst/most unorganized staff on the planet. they are so many unresolved issue and it seems that they don't care. Well , trust me i will make you guys care. read more

This place is a membership scam racket masquerading as a gym. You wonder why the memberships fees are low? Wait until you try to cancel. It is next to impossible. It involves sending documents to corporate headquarter, takes weeks. There are zero clear instructions on how to get this done online. Customer support is nonexistent. One of the most blatant scams I have ever come across in my life. Honestly shocked this allowed to go on. Stay far away. read more

They lied to me how much it was going to be. They charged my account with the fraudulent ammount and it made my account go negative. So i reported it to my bank as fraudulent. And they refunded me. But not fitness connection. They now threatened to send it to collections. I have never. In my life. Have been robbed by a gym. Thats what those shady car dealerships are for...disgusting company run by thieves UPDATE: i sent my letter in to cancel and they say they never got it! HOW AM I GOING TO CANCEL. Also if anyone was wondering they have an F currently in the BBB. Huge scam. Might need to talk to a district attourney. read more

Do not join this gym. There customer service is terrible and they do not let you cancel over the phone. They will charge you for extra months and require a written/certified mailed letter with a 30 day waiting period. They were incredibly unhelpful on the phone and a manager was "unavailable" to help. read more

I have been trying to close both my husband & my membership since November! First of all, they kept promising the Tech Ridge location would be open in October, and the date kept getting pushed out; late December was when it FINALLY officially opened. Also, my first billing date was supposed to be in late December, but I was charged the monthly rate($10.83 each membership) in early November. I sent in a complaint by email on Nov 06, 2017 and have yet to receive a solution/refund. Once the Tech Ridge location FINALLY opened and I found out it wasn't going to be a 24-hour facility; which is the only real reason I joined in the first place, I decided to cancel our memberships. We've literally never step foot into any of their facilities. The first cancellation letter I sent was on December 18th, 2017 and literally four days later they charged the annual rate(42.22 each membership). Since then, I've made multiple attempts via phone & mail to close these memberships and obtain a full refund for all the amounts withdrawn/fees. When I call in the CSR's are useless, all they say is "we haven't received the cancellation letter, but are you aware of the balance due?" If I ask to speak to a manager/supervisor they're either not in or busy on another line; and forget about them giving you a call back, they wont. OH, but their automated collection calls will keep calling without a doubt. I'm still waiting on Melissa the supervisor to call me back, she must still be on that "other line". This is outrageous, these memberships should have been cancelled a long time ago, but yet my "letters haven't been received". DO NOT SIGN UP FOR THIS GYM! The cost sounds great, but beware! Don't go through this constant burden to close a membership! - Late Update(7/9/18) Mid-March: I called and spoke to a CSR that I notified I've send a fourth letter this time certified & would like both memberships cancelled ASAP. She said I'd have to allow 30 days to process the cancellation "AFTER the postmark date" I asked if there was any way it could be expedited she said no because their cancellation department is really "backed up on cancellations". I provided the tracking number for the certified letter, so that they could "locate it" since they hadn't yet received it.(3 weeks had past since I'd sent it) 1 week later: The supervisor Melissa finally called me back and stated they still haven't received any of my four cancellation letters, but once they track it down then they'd be able to cancel the memberships, after 30 days they've received it. I asked her, why the mailing address hasn't been updated or the issue hasn't been resolved since OBVIOUSLY they're failing to receive mail. She said it's not an issue & they're not responsible if the Post Office misplaces letters. I then said - We'll it seems like all your negative reviews online/BBB are about individuals that have sent Cancelation letters and your company isn't able to track/receive them. It seems that your correspondence staff may need more training since they're not able to sort through letters. She then proceeded to try to collect the "past due" balance. I told her I'm not responsible for any balance & the memberships should've been cancelled 4 months ago in November. She said that's fine, it'll be sent to collections. I told her to do whatever she had to do but make sure they cancel it. She didn't provide any sort of resolution and was very rude, not at all considerate about the situation. I told her to remove my Tel# from ANY calls from their company and only contact me by mail. They continued to call/harass me & started to send me collection letters. I haven't contacted them since March. ** If you'd like to cancel - send it certified & call them immediately to provide the tracking number. read more

Stay as far away from these criminals as possible. I was a member of a great gym (Retro Fitness) before it closed down. Their parent company, ABC Financial, transferred my month-to-month contract to Fitness Connection without my consent. I contacted the gym to cancel, and they said to contact ABC Financial. I contact ABC Financial, and they say they can't do it, I have to contact the gym. Before this next part, I want to emphasize that I had a month-to-month contract with Retro Fitness, with absolutely no cancellation fees or clauses in the contract. I was told on the phone by a Fitness Connection employee that if I change credit card numbers to avoid their unlawful payment, they will utilize a "consumer updates" agreement they have with Visa to automatically get my new credit card number - again, without my consent. I was also sent an email from ABC Financial saying they'd allow me to cancel if I sent a certified letter and included 74.90, a cancellation fee which is not mentioned at all with my month-to-month contract with Retro Fitness. So what else can this be called but a shake-down? I'd rather spend thousands of dollars in legal fees than give these criminals a cent. With business practices like this, there's no way Fitness Connection will be around for much longer. So save yourself the headache and stay far, far away. read more

I love the facilities and size of the gym. I rarely have an issue with access to equipment I want to use. My BIGGEST issue is that there are no signs to clean machines after use. I am one of VERY FEW who wipe down equipment after use. It makes me insane. I spend too much time cleaning up the machine BEFORE I use it and then again when I'm done. I could be a dick and not clean it after myself, but I don't work that way. PLEASE PUT UP SIGNAGE TO REMIND PEOPLE NOT TO BE DISGUSTING!!! I never saw this issue at Gold's and I might be willing to go back and pay more so I don't have to spend the bulk of my workout pissed off and grossed out. Also had the cancellation issue when I cancelled...excuse me TRIED to cancel my daughter's membership after she went back to school. I'm embarrassed to say what her 3mos at the gym cost. Buyer beware. read more

If I could give less than one start I definitely would! I went to visit with a friend and signed up for the five day free pass to see if I would like it. Overall I enjoyed the gym, I felt comfortable and the women's center is a wonderful idea. The problem is however, the harassment to get new customers. I got about two phone calls a day (from the owner, John) from three different numbers on top of multiple text just "reminding me to take advantage of this amazing offer." I probably would have been more likely to join if I could have a day or so to think about it and talk it over with my husband but the constant phone calls and text just got annoying. I understand being in the business of sales and such but that's just not the right way to go about it. I will never recommend this gym nor will I be returning. read more

Do not go here! They sign people up without being present or any form of signatures. I talk to a guy over the phone and have never worked out here. 6 months later I get a bill saying I owed and I have never stepped foot in there! Most ridiculous thing I have ever heard! read more

This is one of the worst managed gyms I have ever been to, for starters I wanted to cancel my membership. I followed all their procedures and it wasn't cancelled, I called in the told me the never received my letter so they gave me the number I needed to send in again. After I sent that in my membership still hadn't been cancelled so I called again only to be told a duplicate account had been made and terminated leaving mine still active, when I asked to speak with a higher up they said they were in a meeting but would have them call me, never got that call so I called again a week later only to be told that there never was a duplicate account and that a manger would contact me I still have not heard anything from this location or the customer service number. This is by far the worst customer service I have ever seen read more