Great gym, lots of equipment and machines! Staff is friendly and always welcomes us in! My kids love the kid's club offerings too!

I don't understand why I see so many bad reviews about this gym! I live in Round Rock and drive all the way to Cedar Park just to go workout at this gym because I love it! Parking lot is usually crowded but it's not a big deal. The people at front is always nice (I'm sorry if I was rude one of my bad days) It has a women's area workout which is nice and a theater! read more

It bothers me that - unlike Planet Fitness - here it is OK to carry out lengthy and loud phone conversation while you are in the gym. This is just annoying. The staff does not help. I can certainly understand having to take short calls - but for longer conversations, there is a reception area. This is just common courtesy. read more

I was originally a member with FC back in 2019 when it was a 24 hour model; by early 2020 Covid restrictions closed everything down, and when FC reopened, the 24 hour model was no longer in place. From July 2020 to Feb 2024 I was going to an Anytime Fitness, but outside being able to access the facility 'any time' it just wasn't the same. So, I compromised and returned to the Lakecreek FC in late February '24 even though it still didn't have the 24 hour access. Yesterday, was my final day there as I could no longer accept what I was seeing. What was wrong? - For the last 4 weeks+ the location has a large puddle of water on the floor coming from one of the AC units. This creates a hazard and takes out two pieces of equipment. (I asked one of the attendants about it, but he didn't know what was going on, and indicated he would talk to the manager.) -The location's men's locker room bathroom has three stalls for those times you 'have to drop off the kids at the pool.' The middle one has been out of order for approx 6 weeks. This Saturday, I arrived at the gym and nature called. When I went into the bathroom I was met with the closest stall being occupied. When I went to walk to the end, there was now an 'out of order' sign on that one. Two of the three stalls now can't be used. So, I walked back up to the front desk to see if there were an Option B. While waiting, I saw that the Day Care center.....THAT WAS NOT CURRENTLY OPEN......had two bathrooms. I explained to the attendant the situation in the men's locker room and asked if we were permitted to use the unoccupied bathroom in the kid's center. I was told "no, because it's for boys." When I looked at him with that look of 'But you're going to make an exception just this once because it's a bit of an emergency?' I was just met with 'I will let the manager know about the locker room.' -This one is not the fault of FC, but yesterday when I came in at 5am, I saw someone at a distance that looked familiar. When she got close, I had my "Oh H*ll no!" moment. This patron used to attend the neighboring 24 hour Fitness, and she was notorious. I am not sure if her diagnosis would be Tourette's Syndrome or something else on the spectrum, but she literally picked fights with everyone of us who attended the gym during that time period (2015-2018). I had forgotten about her, but there she was yesterday at FC. So, in summation: I can't go to the gym when I want, I can't go to the bathroom there when I want, I have to negotiate around a puddle, and now I have to modify my work out to avoid getting near a particular patron. Again, the last one is not the fault of FC, but it was the proverbial icing on the cake. It just comes across that the location is NOT putting money into the repairs and maintenance of basic, but key parts of the facility, and that's a bad sign. (Yesterday, I bit the bullet and joined another gym with a 24 hour model.) read more

I have been trying to cancel my membership for over a year now, each month goes by and it seems i keep getting charged?! After waiting hours on hold with customer service they tell us it's canceled... clearly not.. for over a year?! I've tried every way to cancel it. We no longer live in the area, so I'm paying monthly for a gym I never use. This is absolutely ridiculous. It seems there is no way to cancel? Sounds like a huge scam to me. I've emailed them, from an email I found on another review, having the SAME issues, desperately asking to cancel my membership. So fingers crossed that works. UPDATE finally got through to someone and they really are going to charge me another month " 30 day notice " policy, UNLESS I provide "PROOF" that I've tried to cancel in the past.. how about a screenshot of the 2 hour long phone call to get my membership canceled, or shall I ask for video footage of me going into fitness connection a year ago asking to cancel my membership?! They are lucky I'm not asking for a refund for the past year of payments when my membership was suppose to be CANCELED. Scam scam scam. don't EVER get a gym membership here. read more

Lots of people aren't wearing gloves or wearing masks wrong. The staffs turn a blind eye and just put a sign on the counter and that's it. They asked to tell offenders myself. Some customers can get violent at times, refusing to follow the rules. Lucily I got the vaccine but I am disappointed the staffs aren't enforcing the rules. read more

This gym could get 3 or 4 stars BUT: The floor where the classes are taken has hair and hairs and is dirty. There is no "cleaning policy" so anyone uses the machines and leaves their sweaty butt marks...towels or and sign to CLEAN after workout should be mandatory. One of the man urinals has been out of order for months... the flashing lights in the group exercise room are still on "we'll fix it soon", WHEN? the front desk people don't even smile, seems to be a chore to be there,,,maybe it is. I am told the kids recreation center is cool.... a lot of improvement to work on, soon to be ONE star instead of two if you ask me.... read more

Fitness Connection - Gyms Near Me - Austin, Texas

I love Emilio! He is hilarious & deserves a raise. Also very helpful & welcoming. I appreciate the management.

Most reviews on here are from staff and fake accounts. The place is nice but staff is rude and management unprofessional. Don't value members. Don't value future members. Tvs break, aren't repaired. Inconsistent classes and broken lockers read more

Body combat trainer was terrible. She had awful attitude towards me and I have an injury and I wasn't able to do something. So she decided to call me out. If I could review it a 0 I would awful service. read more

I had an issue with a staff giving my sister and I incorrect information after being asked on multiple occasions. Management did not help except waive a late fee. Apparently the balance was due beginning of January . Now after that writing a survey and not hearing anything back from management, my card all of sudden gets charged on 2/17. The lack of assistance and understanding is disappointing. There are some great staff. Lisa, Michael and Summer are great instructors and the class are excellent. There are a couple good front desk staff. Kennedy and Hannah are great and did try to help with my sister's balance issue. One star due to no actual resolution with my issue. read more

I'll start by saying I have no plans to leave this gym. The members are nice and the equipment is generally working and repaired within a week if it goes down. My complaint is the employees. Store manager is alright, but the front desk guys they have that play basketball ruin all the fun in the gym. If Bobby Davis there in the gym y'all are going to be arguing and not playing basketball. I would give 5/5 stars if they got decent ppl to work the front desk. This review will change once rectified. read more

Worst customer service out of any gym in Austin. They will say one thing on the phone and then something different in person. Do not expect them to make exceptions for anything - even if they are completely wrong or made a mistake read more

Update: Contacted by the social media team and my issue was resolved. It is unfortunate that the customer service team was so rude and not willing to work with my scenario. This is a good quality gym for the price but beware of customer service. If they were to change their customer service policies I would come back to this gym after the pandemic is over. Original post: Waited on hold to cancel my membership for two hours. My cancellation was because I was being charged while not going in. They told me they would pass me off to collections if I cancelled because I had to pay for at least one more month. When I asked to speak to a manager they told me it was company policy that I was not allowed to speak to a manager. I have been charged for the last two months and haven't gone because of the COVID situation. Now that cases have increased I don't forsee going back for at least the next few months. This was horrible customer service. This p read more

For the reviews I have seen so far really surprise me. I have been going to this gym for the past two years and I have felt nothing but satisfied. Employees are great and very nice and it is just a nice environment to be in. Sometimes, me and a few of my friends would just go up to workout and then play basketball for hours and the community there is very nice. Sometimes some equipment will break like maybe once every few months or so and they are quick to fix it. read more

I became a member of FitnessConnection for the price and hours, but soon found those were not as expected. I was told I would pay one up-front charge, then $10 a month. Unfortunately, the one-time charge was annual, which was not how it was explained when I signed up. Then, when I realized I was being charged monthly, then a yearly charge, I began the cancellation process, which involved sitting on hold for 55 minutes (#43 in the queue) to speak with someone about cancelling. Once I finally talk to someone, they would not refund the yearly charge, even though it was just charged today. They seem very deceptive in their practices, and I would not recommend them to anyone. As a matter of fact, I will be sharing my experience with as many people as I can. There is no need for this type of business practice. Hopefully, others will benefit from my frustration. As for the hours, they were a 24-hour facility when I joined but then quickly cut back to the standard 5am-10pm during the week, 5-8 on Saturday, then 7-7 on Sunday. Certainly nothing special. BTW...Amenities are standard fare for a gym. read more

**********DO NOT JOIN THIS GYM********** These guys are shady. I emailed them on April 5th to cancel my membership, because you have to give them 30 days notice to cancel your membership so they can gouge you one more time. I never hear from them. So I email them on the 24th to inquire that they did in fact see my email. I get an email back telling me "we do not cancel memberships at the club level. You would need to send in a certified letter to the corp office to cancel. In the letter you will need to state your first and last name, date of birth, and reasoning for cancelling". 1. It took almost 3 weeks and me emailing a second time to get a response? I'M CALLING BS ON THAT! 2.You signed me up at the club level, but you can't cancel me at the club level? I'M CALLING BS ON THAT! 3. A Certified letter? This is the 21st century. We have email. Why do you need snail mail? So you can get extra time charging us? I'M CALLING BS ON THAT! 4. My reason? F-YOU! That's my reason. I'm not required to give you fukkos a reason! I'M CALLING BS ON THAT! So I email Customer Service for Texas. They try to quote me the fine print in their BS contract about the cancellation requirements. This policy is only in Austin and Dallas apparently. Anywhere else in the US or Texas even you can apparently email in your cancellation and they'll take care of you. Easy. It's called customer service! And on top of that they charged me my an annual fee. Umm no. I cancelled on the 5th. They charged me on the 15th. I'm not even 5 months into my membership. Last time I checked annual means once a year. Which means for those of you in the slow seats at corporate, since I've already paid my first year I shouldn't be charged again for a year. adjective 1. occurring once every year. "the sponsored walk became an annual event" synonyms:yearly, once-a-year, every twelve months "an annual report" Yup there it is in Mirriam's. So now I'll dispute those charges with my bank. I love my bank they protect me against corporate fraud. They, actually, take care of me like they actually know what Customer Service means. The short version is making sure the customer is happy. The longer version is to ensure the customer or client is satisfied with the product or service provided, and with the sales, delivery, installation, and other components of the purchasing process. Look another definition. Let's see is Fitness Connection succeeding at providing good customer service? Am I happy? No, no not at all! So I'm thinking of hand delivering my cancellation letter. TAPED TO A BRICK OR FedExing my letter, but using my dog's poop instead of ink after he eats a pot of my chili. I also will be cancelling my debit card so they can't charge any more illegal and unethical charges to me(Did I mention they don't have a signed agreement by moi?). A small price to pay to put an end to these frauds. Oh and since I have another month and I only work 3 days a week. I'll be showing up the other 4 days and hanging out waiting for potential new clients to come in. And letting them know what kind of scheming scum suckers they are. Anyone think that's too much? I think it's fitting read more

Can't even open when they are suppose too. Also equipment is always broke. Looks like I'll be going to golds.

The reason this gym deserves even one star is because it's a large gym and the cleaning staff does a great job at keeping the locker rooms clean! The front desk and management (whoever the manager is) are rude and act like they have a chip on their shoulder. It's not my job to be polite and say hi before you! I stopped doing it altogether because of the inconsistencies w/the staff. YOU WORK AT A GYM! It's not rocket science nor do you need a degree to be a decent employee. As far as canceling goes it is a pain but send your cancellation letter certified and keep all receipts until your billing is supposed to be stopped. Remember you are going to be billed for an additional cycle but after, you should be good. If you're still being billed at least you'll have proof you sent the paper. read more

visited from out of town 2 days ago due to the hurricane in houston and checked my kids in the kids clubs. the young black girl in the kids club was so rude to me, wouldn't look up from her phone. wasn't speaking to me when i was asking questions. i said hello and she didnt look up from her phone. she just seemed like she hated her job. when i picked up my daughters she was still sitting on her phone texting. just an extremely rude individual. nice gym, but terrible customer service. read more

Hell no don't sign up for this gym..is a con game you will never be able to cancel membership..they told me there was two locations .the other south location does not exist...then they said I need to write a letter..to cancel..2 Months later they call me from collections wanting an extra 45$ saying they never got my letter..I only stepped into that place twice once to sign up once to cancel..they is no way to get ahold of anyone to a total scam..might as well not pay a toll bill it's the same kinda fee system..a late fee ..a return fee..a finance charge..a collection fee..crooked way to run a business..I got a new credit card to stop them from charging me..you know it's pretty sketchy when you can't cancel in person...and then they deny ever seeing a letter..the i will call you right back system..they act like they transfer your call..and it goes to hang up.. read more

Fitness Connection - The lies..place isnt there - Gyms Near Me - Austin, Texas

Great gym great equipment and the staff is super nice. I gave it a 4 star though because the fever checker they use isn't accurate and more for show. I was denied access for a high temp after sitting in my car getting ready to go in. After I got home I checked my temperature with a in mouth thermometer and it read normal. I really like that there checking but if it's not accurate what's the point of doing it in the first place. I really hope they put in the money for an accurate tester if there serious about checking temps before entry. read more

Fitness Connection - Gyms Near Me - Austin, Texas

This gym offers great value and amenities for the small fees it has. Lots of machines and equipment that members have 24/hr access to, a dry sauna, lockers you can rent for a bit of change or for free if you bring your own lock, a small kids' area (with understandably limited hours), showers, and group fitness classes. There is no pool. They do have a service available where you can have a 45-minute session with a physical trainer for free if it's your first time using it as a member! I learned a lot of valuable things from my session. The only caveats are that people don't often wipe down the equipment after they use it, probably because the paper towel stations are so few and far in-between. In addition, while I was aware that I had to put in a 30-day notice for cancellation, I did not realize that all members, regardless of how long they plan to stay, are required to pay an annual fee of ~$50 on July 15th. If I had planned to use this gym for longer than a few months, this wouldn't have bothered me, but I was only using this for about 3 months. Prospective members should keep this in mind (and read the contract thoroughly) before signing on! The women's area is interesting. It mostly just has a few machines, some mats, dumbbells, and benches. I mostly go here to stretch, but I'm not really sure if this area is necessary outside of its mats (this is the only place in the gym that has mats and are available to the regular member). There is an interesting dimmed theater room in this area where you can watch whatever film they're showing while using stairmaster machines. It's kind of a loud area, actually. But it's a unique feature. On that note, there are a lot of TV screens and broadcasted music happening here. This keeps the place feeling energetic and provides entertainment for those who desire it, but this is visually and sonically the loudest gym I've surveyed in the Cedar Park area. This isn't to a point where it's ruining the quality of my workouts, but I would've appreciated having no screens in the locker rooms, at least. In terms of the types of weights that are available, I don't lift heavy enough to know if this gym has much to offer those who are looking for specific equipment. I've only just started lifting recently, so I encourage more advanced gym-users to gather more information regarding this outside of this review. In short, read the contract carefully and take the 7-day free trial for this gym before signing on. If you plan on using this gym for longer than 3 months, then fitness connection is overall a great gym for the budget-minded. At the end of the day, I am satisfied with what this gym offers, and the staff is friendly and courteous. read more

Excellent place for a workout Quick and easy in and out Clean location and all the workout Equipment you need. Did I mention price- low and affordable for the whole family read more

Renewal and Cancellation Process is HORRIBLE So without an email, text or phone call to tell a client that their yearly renewal is about to happen, but instead you open your bank account and see a $43.30 deduction from Fitness Connection. Then when you want to cancel your membership you have to send a written cancellation which takes 30 days from the postmarked date, pulse you better have a signed signature, because they are not good with their mail. This is extremely outdated for this day and age with technology where it is today. The company should allow you to cancel at the gym or at an online process regardless. What they should do is send an email or text 2 months before letting you know your membership is about to renew, and then another email or text the month before, so if you are wanting to end your membership you have the time to complete their archaic cancellation process complete and not be surprised one day when you open your bank account and see the deduction. I find this a little unethical, but I am sure in their long contract it states they are not responsible or someone else can take that on as a legal action. I don't have the time. I find this part of the company dishonest and completely client or customer unfriendly. I am sorry to be leaving on such bad terms. read more

There seems no easy way to cancel your membership. Today was the 4th month that our CC was charged even after calling them each month to cancel. The rep on phone today asked for "proof" that we had called to cancel. What shameless people. Each time after we argue and fight, we are told that the membership has been cancelled and we would not see any more charges. Have no other option but to call CC and fight these charges. So beware of this scam. read more

DON'T GO HERE UNLESS YOU WANT TO GET ROBBED OF ALL YOUR MONEY!!! If I could give a zero star review, I would. I have never experienced such incompetence in my life. Their billing, corporate, and management staff are by far the worst/most unorganized staff on the planet. Since March I have been trying to cancel and get a refund for several months of over charging my account. I specifically paid an extra fee to lower my monthly rate which somehow never happened. I have gone every single month multiple times each month to speak to their billing department and store manager. Nothing has been done, I'm still getting charged double what I'm supposed to be paying, my membership has not been canceled like they said it would be. I wouldn't wish this gym on my worst enemy. Seriously do yourself a favor and just go somewhere else. Still waiting to resolve issues!! Nothing has been cancelled or refunded as I have been assured several times most recently 9/28. Every time I call the number I am told to call corporate and no one at the gym can help me. read more

I counted 6 people with their masks not covering both their nose and mouth today at 5pm. This is becoming a problem. Is there no accountability? Why does the staff allow this to go on? Second day in a row-counting 6 people not wearing mask over both mouth and nose at 5pm today. read more

Before I tried cancelling my membership I would have said this gym would probably get 4 stars. Gym is kept in good condition, has the occasional leaks when it rains and some equipment goes a few days before getting fixed. But that isn't the problem I have with this facility. After I sent in my cancellation letter a month and a half ago I get the number from the local gym for their corporate office. Probably been a member of at least 5 other gyms and this is the first where I have to send in a cancellation letter. I was upset when the person on the phone said they hadn't received my letter. I was about to begin writing the new one but decided to do a quick google search and learn I'm not the only one that has had the problem with a "lost" letter. I called back to speak with the manager and is conveniently in a meeting, doubt I will get a call back. I called my local gym to see if I can get assistance from them and the manager is busy and said there isn't anything they can do to help. I think they are trying to squeeze me for my annual fee that is coming up. I WOULD HIGHLY SUGGEST STAYING AWAY FROM THIS GYM. THERE ARE A TON OF OTHER REVIEWS WITH MY EXACT PROBLEM. Since they want me to send in another letter I'll be checking what my options are with the Better Business Bureau since Fitness Connection wants me to do extra work. Update: 9/18/18 - After calling the office a couple times and asking to speak to a supervisor I finally received a return call from the voicemail I left a couple days prior. Went through my issue for the 5th time and she said they would look to see if my letter was around. I was flying for work when I had a voicemail later that day saying that my letter was received and membership cancelled. It's hard to believe that now my letter was miraculously found after I had to repeatedly call and now you're going to say you have it over 6 weeks from when it was received to begin with. The voicemail said for me to call back and confirm my address because they also charged me an extra month they shouldn't have but now the numbers I have won't connect. I'll try again tomorrow but at this point I just want to distance myself as far as I can from this horrible operation. read more

Take the bad reviews with a grain of salt. Most people submit reviews who are upset, understandably. I personally have had the best experience with both locations at Fitness Connection. The only thing difficult with them is having to write a hand written letter in the mail to them, but that's exactly the point. They don't really want you to cancel so easily. However it's not bad. My wife had to cancel her membership and it was super easy! For $10 a month you get probably 2x the amount of equipment available to you compared to other gyms, and no personal trainers or sales guys pushing to sell to you. Seriously, this week I moved a little bit further away and tried out Golds because it was closer...and I hated it. Fitness connection is the spot! read more

Love this gym I keep seeing hate on here people are just beta now in days respect to this gym

Awesome price, ample equipment in great condition. Sometimes, on rainy days the roof leaks but aside from that I love love love this gym Childcare hours are terrific but I wish it had more toys and wasn't full of tablets. My kids aren't strong enough to resist lol read more

They never show up to open in time Saturdays specially it says 7:00 am I have left 2 times in a month at 7:45 am because no one showed up to open yeah it's just 10 bucks but my time is priceless get it together !! read more

Cleveland is an idiot. My membership only lasted 3 weeks. I was never questioned every time I walked in weather or not I had my Gloves or other customers. The little girl they hired had no problem talking down to me and walking around the gym getting guys phone numbers. Good distancing since that is your main concern. Cleveland wants to prove a point that he is smarter than me by telling me that per state guidelines it's mandatory they ask me if I have my gloves. Wrong!!! As I stood at front desk I never heard them ask nor did they ask me the first 2 weeks I was there if I had my gloves. You trying to scare me that you have video surveillance of me walking in but I guess you surviallance Doesn't capture that all your front desk staff are standing right next to each other talking. Only a few of your bathroom sinks work. So how are we supposed to wash our hand? And last per state guidelines on the CDC website nothing I read There was mentioned that gloves or questioning me everyday was a mandatory state guideline. Your sanitation per CDC should be 60% alcohol you are using Quat. It is extremely toxic and the bottles are yellow it should be clear and has seeped through my gloves causing cuts. Maybe I'll call the CDC and let them know. Peace and God bless you. read more

Hate this place took $80 out of my account this month for late fees. Never received an email or any notifications about it but of course when I finally cancel my membership I get a shit ton of emails about why I'm cancelling. I guess that's just gyms now a days read more

BEWARE of this FRADULENT COMPANY. COMPLAIN to BETTER BUSINESS BUAREAU (BBB). I sent them a snail mail asking to cancel my membership. They claimed that they hadn't received it, and instead had me send a CERTIFIED mail, which coated me $20. Meanwhile, they have been charging my credit card a number of times. My $10 gym membership that I cancelled within 3 days of signing up has turned into a $100 overall loss, due to Fitness Connections' FRADULENT business practices, and terrible customer service. Please complain to the BBB. Let's bring these idiots crumbling down and jailed. https://www.bbb.org/houston/business-reviews/exercise-programs/fitness-connection-in-houston-tx-62000147 read more

This gym is awesome. It is professional, clean, friendly, personable & safe... AND it is run by 2 of the greatest managers that I've ever seen lead a gym. The studio manager, Cleveland & the assistant manager, Dee. These two men truly exemplify what it means to be a leader. They not only keep this gym a safe & comfortable environment, but they put others before themselves. They hire great staff, smile to members, and continue to strive & ensure this gym location is a representation of their own personal standard; excellence. I'm very impressed & will continue to call this gym my home gym. This Fitness Connection on Highway 183 is a place to grow at your own pace. Experienced personal trainers, & plenty of necessary gym equipment make this place a true BANG for your BUCK! Too good to be true? It really is THAT good! Thank you for all the hard work that y'all do. It does not go unnoticed! read more

The managers are incompetent. They just try and get females numbers or they're sitting on the computer. They don't even follow their own guidelines. The manager will try and puff his chest out. Don't worry about him. He's outta shape but will tell you he can bench press 385. Stay away from this dirty place. read more

Amazing Gym! Awesome Staff very friendly, well maintained , very clean. Justin was very helpful with signing up, twice the size compared to other gyms also love the fact there's a private gym for women ! read more

I've used the facility and it's beautiful+ clean. However, management's attitude is arrogant. When asked about complaints on social media -- or their "F" rating on the BBB website, the dismiss the complaint. When asked again, they begin making disparaging & disrespectful remarks about those former clients who dare to complain Note that this disrespectful attitude is over a squabble for a mere $10-$20!!! I refuse to sign a contract with anyone who is that disrespectful towards their former clients and that dismissive of their horrible BBB grade. read more