Harmett Suri was my salesman for a lease and I had an excellent experience with him. I will use him…read moreagain.

Review of Fitzgerald Toyota Gaithersburg - Selling My Vehicle…read more My experience selling a truck to this dealership was extremely frustrating and I would caution anyone considering doing the same. They require sellers to deliver the vehicle to the dealership, stating they will reimburse the cost of a rental car for the trip home since they do not pick vehicles up. I followed their process exactly and rented a car for the return trip. Despite multiple attempts to contact them afterward, I was never reimbursed for the rental they recommended. . Payment was also delayed. They received the title on February 5th but did not issue payment until February 13th, and that only occurred after I reached out twice asking for an update. Another concerning point: the truck was listed for sale on their website before they had paid me or even received the title. To make matters worse, my license plates were never returned. I have documentation of the agreements, the premature listing, timeline of title delivery and payment, and my attempts to follow up about the rental reimbursement. Overall this process felt disorganized, poorly communicated, and far more difficult than it should have been. If you plan to sell a vehicle here, I strongly recommend getting everything in writing and being prepared for delays, last-minute price changes, and follow-up issues.

First, I should say that I was so upset by my whole experience here, that I took some time, before…read morewriting this review. This happened about 3 months ago. I went into Fitzgerald Subaru since my son had previously bought a car from them. As I entered the dealership, I was asked what kind of a car I was driving. I told them I drove an Acura and they sent me over to the Genesis side of the dealership. I did look at the Genesis, which was very nice, but on my way out I decided to stop back in and test drive a Subaru Outback. I went for a test drive and really liked the car. When, the sales manager asked how the test drive went, I said that I liked it, a lot more, than I expected too. I sat down with the salesman, who preceded to tell me that they don't make deals on the Outback, the sticker price is what you get. I was a little turned off by that attitude, but at the time, they were having a great discount on the loan interest level, so that made it a very attractive deal. Here is where things got crazy, I came back the next day,to try the car that I liked a lot, one more time. I am telling you, the very next day...and the car was blocked in by a row of new cars, that had just been delivered. My salesman told me, come back tomorrow and we can test drive it then. I said, "What if the car sells in that time?"The salesman Should have told me to put a deposit on the car and then, it can't be sold." But, Instead he said,"Those Cars Don't Sell That Quickly!" Well, I guess you can predict what happened next, the car sold! And, the salesman didn't even have the honesty to tell me. He just brings out another version of the car. When I asked him, " Where is the car I liked?" He finally admits, it sold. Well, I asked to speak with the manager. So, the manager, says they can get another blue car for me and asks me to come back the next day to meet with him. This was my 4th trip there (in the same week). I arrive the next day to meet with the manager about this whole mess and the manager, couldn't see me, because he was tied up in meetings. Seriously! To their credit, they did transfer another model and color of the car to this location. But, I could never get the seat in a comfortable seat position and I didn't buy the car. But, you should know and be aware of all the miscommunication, mess ups, and just plain lack of knowledge that I experienced at this dealership.

Fitzgerald Subaru released my car to a stranger. Instead of taking responsibility, they blamed the…read moreother customer and then stopped replying to me entirely. No one could have taken my car unless the dealership provided them with my keys. Their negligence and complete lack of accountability is shocking. I would never trust them with my vehicle or my money again. This is not just negligence, it's a serious breach of safety and trust. If a dealership can't ensure your car isn't handed to a stranger, they are legally and financially liable for any resulting loss or damage.

I've taken no fewer than nine different cars to John at Shady Grove Auto Care over the 27 years…read moreI've lived in this area, and I've never encountered a more knowledgeable and -- most importantly -- honest mechanic in my life. He never recommends borderline or unnecessary repairs and almost always has some money-saving suggestions. You can't go wrong taking your vehicle to Shady Grove Auto Care.

We have brought our cars to John for 16 years now, and we love him! The most honest car repair…read moreperson we have ever had!

I had an issue with the passenger window of my 2024 Kia Seltos yesterday. It would only close…read morehalf-way up and it looked like the gasket was blocking it. It was already late in the day, 5 PM, and I was worried about the rain. I drove it to Herson's KIA, where I bought it and since it was so late in the day they would have to address it the next day. They re-assurred me that they would keep my car in indoors in case it rained which was a relief. This morning, I received a message from the service advisor, Brian Cuello that it was in fact the gasket which was dried out due to the recent extreme heat and that was the only issue. Herson's covered it under warranty, lubed and reinstalled the window and he even arranged for a ride pick-up to help me get back to their shop. Thanks for getting me back on the road and for having my back Brian!

I am glad we chose this location. Sam helped us pick the right vehicle we wanted to purchase. He…read morehelped us because we were indecisive and didn't know what to pick until the last minute. We signed the paperwork and got our beautiful car the same day with the help of Sam. Definitely recommend him!!

Since I brought my 2022 GLC 300 I have been bringing my car here ever since for service. This…read moredealership is great especially the service department. My service provider is Dustin and he is phenomenal. He always makes sure I receive the correct information and is always looking out for me. This dealership is great especially the service department. The staff are very friendly, and attentive to your every need. They are pretty fast with servicing my car. I never have to wait longer than 2 days for my car to be serviced. They always seem to have loaners available when needed. And the loaners they give out are always in great condition. I have been to other Mercedes dealerships in the area and the service at Euro Motorcars is unmatched. If you are looking for a new dealership to take your car to be serviced or looking to buy a Mercedes I suggests checking out Euro Motor Cars as your first dealership.

I love my Mercedes, but because it's an older diesel model (GLK 250 BlueTec), some dealership…read moreservice departments can be a bit predatory--trying to subtly push me into buying a new vehicle. The team at Euro Motorcars in Germantown, however, provided outstanding service without ever making me feel bad for loving my older car. That commitment was put to the ultimate test with a persistent, tricky check-engine light. I had brought the car in for the same issue over an extended period, and the initial fixes just weren't resolving it. When I brought this frustration to their attention, they didn't treat me like a difficult customer. Instead, they simply doubled down on making it right. They kept my vehicle--and kept me in a brand-new loaner--until the issue was fully resolved. It took several months, including a master service call directly to German engineers. Throughout the entire process, communication was stellar. I received regular updates, had a long, reassuring conversation with the Service Director, and was even invited to talk through the mechanics directly with the technician working on my car. Because the diagnosis was so complex, they made some initial missteps--and rather than passing those costs on to me, they absorbed them entirely. It is rare for a business to take a frustrating situation and turn it into a genuinely positive experience. Hats off to the service team at Euro Motorcars for living up to the Mercedes ideals of quality, craftsmanship, and integrity.

Highly, highly recommended. Greg understands vehicles, is reliable and trustworthy. You'll get…read morethe repair that is needed, he can explain why he did what he did, and won't do things that aren't necessary. I'm comfortable dropping my car off and saying "Do what you think needs to be done, don't do what you don't think needs to be done!"

As long as I've been driving, Certified Auto has been our go-to mechanic (over 35 years). Honest,…read moreresponsive, and wants to get you back on the road safely as quickly as possible. Greg provides pricing, options and great advice about how to approach a repair based on life of your car and your plans with it. That advice has been priceless for my family over the years. Everyone could take a page from their book on integrity and decency.

They are professional and honest when providing estimates. This is not an auto shop that tries to…read moretake advantage of customers. I trust them and have been bringing my car here for several years. I always recommend them to my friends.

Love Mr. Lee. We have been taking our cars there for many years now, and fully trust him.read more

I have been a loyal customer for years but not anymore. My experience with them recently has been…read moregetting worse. Mr. Kim raised his voice at me over nothing. I let it go and I continued to take my car their for service. Thomas (his son) has an attitude and has no consideration for loyal customers. He refused to make an appointment for some work that needed to be done. Mind you, I have always made appointments and kept them. Miguel is an excellent person and mechanic but who cares if the owner and his son are unpleasant and insulting to a loyal customer. Fortunately, there are other shops. I refuse to ever go back to them.

The BEST Auto Repair Shop. I've been a customer for over 15 years. The Quality of service to…read morecustomer service is top-notch.