Absolutely worst customer service I've ever experienced. A male in his late 20s early 30s with an…read moreattitude problem made shopping there a nightmare. Didn't catch his name because he removed it from the receipt. I highly suggest anywhere else for your automotive needs.

horrible customer service was repeatedly told my order was not in the store even though it was and…read moreI had called and verified that morning with an employee there before going in. My boyfriend had to go inside the store 3 separate times before someone finally looked for it in back. They then refused to honor their own websites discount code that was applied to the order made online stating they would not honor it due to me paying in store which is never mentioned on there website. Had it been mentioned I would have paid online. I would never use Napa Auto Parts again AutoZone had the same part I needed that day for cheaper

This place has NO customer service skills. Never asked for my account, never said hello, gives…read moreattitude. Yelled cash or card twice at my DEAF VETERAN HUSBAND bc he didn't hear them the first time( specially the heavier African American male in his late thirties). If I could give it a zero I would.

Meant to write this review 2 weeks back but better late than never!…read more I went to this Auto Zone store one frustrated morning after having to jump my car multiple days in a row- the man who helped me was AMAZING! He diagnosed my car with a bad battery, helped me pick a product and changed it for me all while being very friendly and teaching me along the way. The receipt does not say his name but it does say CSR#38, transaction #864935 so if this makes its way to the store/management please know what a great experience I had and thank him again for me! Keep up the good work.

I showed up for a tire patch, made an appointment and everything…read more It took over an hour to get my wheel off the car. Why on gods green earth did we put my tire and spin it on the FACE OF MY BRAND NEW GLOSS BLACK WHEEL Scratching it to kingdom come. (Thank you so much to the lazy tech who didn't want to walked over to the actual work area and not the FACE OF MY WHEEL. Then about another hour later the tech hands my key and tells me I'm all good to go. One of the service advisors hands me my paper work and sends me on my way. YES they did not charge me anything after being frustrated as I was actively late to work.... I walk out to my "ready to go" vehicle just to hear the tire hissing from the "plug" in my tire from the OPPOSITE side of the vehicle. And when I walk back inside the service advisor tells me he is not sure why it is and that he didn't hear what it sounded like be before.... There was no noise before. We walk outside to show him it's pouring air out from the brand new plug; then he thought that was the perfect time to say that I was gonna end up needing a new tire. (Nobody even hinted at this) My paper work from them says "tech found nail recommended plug-in tire" Then after I leave the facility- I find out on my own that my wheel weights had been removed from the wheel and none put back on. Thank you so much pep boys. If I could give zero stars I would. It's appalling how little care the techs had.

Went for a tire rotation and check brakes. Also asked to check AC because it wasn't blowing. It…read morecost me $60 for them to tell me it was the blower (I didn't have them do the work) and $35 shop fee. Which I believe is a charge for bringing in your car?!?!? $100 gone! The initial estimate was $1400. I went through it and ended up with just the pads and tire rotation. Will not go back.

Ciarra Gross was attentive throughout the entire process of purchasing my new vehicle. Her thorough…read moreknowledge of the car's features and specifications was incredibly helpful, especially since there were many new features I wasn't familiar with. Her willingness to get inside and walk around the vehicle with me to personally introduce each feature and ensure I knew how to use everything before I drove off was a huge plus.

I was sad to see the reviews we had a truly great experience thanks to our certified product…read morespecialist Ciarra G! She went above and beyond to make us comfortable. She was real and very transparent with us no gimmicks her manager Kenny I believe was also great ! Their new financial manager seemed to be a bit confused about the process of paying for the car this isn't our first rodeo and everything seemed forced and rushed. I did inquire if the car needed new brakes or anything they said no but a week later the brakes are screaming a bit. But they weren't wrong at the time of their check the brakes were fine !

Thank you so much for the professional install of my Power Steps for my Jeep JK. From the first…read morephone call to completion I can't say how happy I am with the install. Kudos to the mechanic on answering my questions after it was finished.

Used to frequent the one in Lanham before they closed had a question about operation of My truck…read moretop and they fixed it no charge. Also very knowledgeable about other questions I had. Will be back!

Have dealt with Prestige on several occasions including service for my Maserati GT and for…read moresales/purchase. Omid, the owner, is great; very easy to deal with, knowledgeable, honest, fair and accommodating. Recently did a deal with him, and it was fair, easy quick and seamless. No games, which separates him and his dealership from the pack.. Would highly recommend Prestige!

Ran across this shop when looking for a place who could tune my AMG. I'm so glad I found these…read moreguys. Omid and team are absolute professionals. They knew exactly what I wanted to do, helped guide me through the process, and provided top-notch service. These guys know so much and are so passionate about their craft. If you are thinking of buying a car from a regular dealer, don't do it. My car was full of problems that the dealer hid from me - Omid was very transparent. I love the trust they build with their clients. I'll forever be loyal!