I don't get why people are gaga over Five Guys. Their burgers are cooked past the point of juiciness, and the toppings don't help. The fries are fine, but not good enough to make it a destination. The only distinguishing thing is their space-age soda dispenser with a ton of flavored corn syrup options. Two meh stars because it's not *awful*, but it's sad that I'd prefer a McDonald's/Wendy's/Burger King burger, and certainly a U-Burger over Five Guys. read more

Their stuff is good as usual, but too expensive ,it's pretty annoying at how expensive they are ,but they taste pretty good ,lots of burger joints don't have good seasoning in their burgers like five guys so I give them that! read more

Five Guys - Little bacon cheese burger - Burgers Near Me - Boston, Massachusetts

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The restaurant look really ghetto inside. They have no combo meal deal here so you have to order each food individual. I got the hamburger, a large fries and a strawberry milkshake and it came out to about $16 bucks. That's pretty pricey compare to Wendy right across the street. Where you could get the same stuffs for under $10 under their combo meal. I like their burger but their fries are too soggy, cold and tasteless (no salt added). The staffs are pretty cool here and the foods came out really quick. read more

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barry at the summer street five guys is one of the best customer service restaurant folks I've ever encountered, including much fancier restaurants. i order from this place all the time and when he answers its always done right and he even follows up to make sure things are good. location is solid overall but barry is a star. read more

I really want to like this place because I miss In and Out so much!!! The fries don't taste as fresh- kind of greasy and not enough crispy bits. I would say they are decent for fast food but nowhere near In and Out... I like the free peanuts tho... read more

I've been to a few different Five Guys, and this one is easily the best. Quick service, fresh food, they got my order right both times (I get weird toppings, so I kind of expected my burger to be wrong), and the fries are piping-hot fresh. My arteries wish this place would suck, but it really doesn't. For a fast food burger joint, this place is a helluva treat! read more

It doesn't matter how many people pump through here, these guys keep it moving. This is a chain though so the food is what you would expect here; on par with the other chains. The people here are pretty great though, always throwing you a smile here and there. Definitely will stay as one of my regular spots for lunch read more

Five Guys - Little cheeseburger and little fries. $8 - Burgers Near Me - Boston, Massachusetts

I'll say that with all the hype I've heard about them, I was disappointed. The food wasn't terrible but it also wasn't "great." In fact, I didn't think the sandwich tasted much better than a freshly made whopper. One thing I didn't like was that like McDonalds, you're burger is not made to order. You can't get it medium or well done. It's done how they cook it. I like my burgers well done but mine was more medium well. The burgers are expensive. $5 and some change for just a burger. No fries or anything. If you want bacon, that brings it up to about $7 and some change. For the price, i'd expect a little better. Toasted bun perhaps?? The fries are terrible. I've had the Cajun fries cause my coworkers were telling me how great they are. I swear, they must have taken the cap off the salt shaker cause the fries were flooded with Cajun salt and grease. I took my burger out the bag and the outside was covered in salt and grease was soaking through the bag that it was turning transparent. They just dumped the fries in the bag. Half of them were out of the container and at the bottom of the bag. Then they have 5 guys fries. I ask the cashier what are "5 guys fries" and he's like, "They're just regular fries." Why not just call them fries then! I know it a small issue but trying to jazz up regular fries??? Why. The best thing about the place though is the free peanuts. read more

The prices are high, the service is terrible. The place was very dirty when we were there. The food doesn't compensate dirty, deserted and cold restaurant. I'm not going again, parish or shakeshack or other restaurants in the vicinity are a better bet. There is a food court a few blocks away probably a better bet! read more

I ate there because I read a lot of reviews about the restaurant with good notes. I ordered a Bacon Burger + small fries (it was really big). The price is reasonable, $8 for the burger + $3 for the fries. The burger wasn't succulent and juicy as the reviews and the fries was soggy. I was really disappointed. The ambience is clean, the interior looks like an industry in color black, white and red. No music. Employees dressed uniform I saw it in the open kitchen. They was polite and smiled. I went with my husband he ordered a Bacon Cheeseburger and his opinion as the same as mine. A lot os costumers take out the order and ate quickly. Isn't a place to stay for a long time and eat slowly. read more

Five Guys - Burgers Near Me - Boston, Massachusetts

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I have been to Five Guys next to College Park in MD. I love this place. This new branch next to Macy's in Downtown Boston is really clean! The food is tasty.. the service is great.. the bathrooms are clean.. the staff are extremely friendly! Love the Coca Cola touchscreen machines! I encourage you all to give it a try!! read more

Five Guys - Five Guys! - Burgers Near Me - Boston, Massachusetts

I have been to this location twice and both times I have felt like my food took forever to make. The first time I went on a Sunday because I know downtown crossing is much slower on the weekends and I wanted to get in and out. I only ordered a milkshake and it took 8 minutes! Some of the employees were just standing around. The cashier had to tell the milkshake girl that I was still waiting. The milkshake was amazing but for $5 I thought it'd be bigger. The other food was decent. Greasy but decent. They have a lot of toppings but I was disappointed that they did not have ranch. read more

Best eva Five Guys is in Pittsfield Ma near the Stop&Shop, like cool chill people and the burgers are Fr best cooked burgers and fries are fine. read more

I just called the Five Guys in Randolph. I asked if they wear masks. The very nice woman I talked to said only the manager wears a mask. I asked if they have sick days. She said no. I'll skip them until COVID passes. read more

man do I have a story to tell. I walked in and was instantly intrigued by the peanuts. I took a fist full with my bare hands and shoved them down my throat, shell and all. it was then I realized I had a peanut allergy. I screamed and ran behind the counter and ripped a workers epi pen out of their pocket. I stabbed it into my leg, and all was good. while I was back there I also grabbed a double burger and a large cajun fry and walked out. everyones mouths were hanging open, probably in awe of how attractive I am. read more

Great burgers but also a pretty good breakfast sandwich. 2 eggs, American cheese and Bacon.

Nobody should get too caught up with over-the-top hype, you're bound to be disappointed. That said, for a national burger chain Five Guys is as good as it gets. The menu is limited, basic, to the point: burgers, dogs, fries, soda (from the new Coke Freestyle machines so you can have it your way). Sure, there's a grilled cheese, a veggie, and a cheese veggie, but what's the point? Burgers are top-notch. Cooked about medium to med-well but still juicy enough. Nice seasoning and very tasty. Many toppings available and all free. Soft sesame seed buns. NOTE: their regular burger is a DOUBLE, while their "little" is a single patty. Fries are EXCELLENT. Five Guys is justly proud of their fresh skin-on fries. They're cut just right and always cooked correctly...and yeah, you get a lot of 'em. Hot dogs are split and cooked on the griddle. They're not that big but an acceptable dog. Wish they offered sauerkraut. Space is clean, bright, with many potato sacks stacked around as part of decor. Staff is plentiful and friendly. Open kitchen is a blast to watch and listen to. Cheers to the staff for the energy they bring to their job. It's not easy. For fast food burgers this is as good as you can get. Personal thought: I've always found it interesting that Los Angeles, with their health conscious lifestyle, has an abundance of excellent burgers (In-N-Out, Carl's Jr, Tommy Burger) read more

If you're looking for a fast food burger, Five Guys is where it's at. They're a chain, and I've been to locations in NYC; Albany, NY; Pittsfield, MA; Burlington, MA; and now here in Downtown Crossing in Boston. They're all pretty much the same, and they're all pretty darn good. You know the burger is good because it tastes good even without all the condiments and toppings. Juicy, tender, and flavorful - and that's what you've got at Five Guys. Order the little cheeseburger if you're hungry. Order a regular cheeseburger if you're absolutely famished, because it's huge. Choose your toppings. Go crazy, because they're all free. Once you've placed your order, grab your soda cup and head over to the amazing space age soda machines. Every Five Guys restaurant is home to at least one of these gigantic, futuristic contraptions that has every flavor of soda imaginable. I'm not much of a soda drinker in general, but I still get excited to try a new flavor every time. Explore the options using the touch-screen display before making your decision (FYI - Raspberry Fanta is where it's at). Don't forget to wander over to the boxes chock full of peanuts, and help yourself. They're free, and Five Guys is known for them. Before I had ever set foot in any one of their restaurants, I already knew about the endless free peanuts. Munch on them for a couple quick minutes, and then you'll hear your number be called. Service is usually pretty fast. And that's why Five Guys is my new go-to place if I'm in the mood for a quick burger and fries. read more

This Five Guys has by far the slowest service. I love the food but every time I come, it takes 15+ minutes for me to get a burger, even when the restaurant is empty. They also cater to Uber Eats orders over regular customers read more

If you feel like having burger and you're around any Five Guys, then it's the place you want! Their burgers are so yummy, you will come back for it. It's definitely not fast food quality, but it's fast food, fast service. The fries are so good and plenty in an order! They don't sell anything else but burgers though. Good price too! read more

Really upset with my dining experience here today. Maybe I'm biased because I've had great Five Guys around Washington and Virginia and they were amazing heart attack burgers that you could only have once every few months. But this...what I hold in my hand is glorified McDonalds. My first instinct walking in was dead on and when the person taking my order was eyeballing a girl to the right the whole time I was telling him my order should have been my first clue and should have left immediately. I got my burger hoping that the first burger I've had from here in a few years was going to be amazing and launch me into a food coma 30 mins after....but sadly no. Looked small and measly and just made me feel sad to look at it. Fries are decent. That's the most I'll say positively but how hard is it make fries. Won't be coming back here. Sorry. read more

Great bad food. Definately not a healthy choice. The little burger is a good enough size for most. From there up they just add burger patties. Huge fry portions. Completed a web order which helped cause this place just opened. The crew was working like a machine. Nice job. I might get this once a quarter cause it just might take that long to burn those calories. read more

I LOVE FIVE GUYS. Also, the "small" burger has 1 patty instead of two (as in the regular burger), and the "small" fries portion is enormous. Great concept, currently my fave cheap burger joint. Always clean, always friendly, always fast. Awesome. read more

As much as everyone else I talk to loves Five Guys.. I just don't. It's a very messy loud hot atmosphere. There's peanut shells all over the floor. The tables are dirty. And the food is over priced. It's $5 for a burger. I don't even really like their burgers. The portions are way too large and the fries aren't salty. They taste bitter. The hot dogs are ok.. but they're kinda bland. It's just not my type of restaurant read more

I had just come home after a flight, thought Five Guys was open until 11pm and walked over to finally eat dinner. I saw they closed at 10PM and it was 9:54, so started to turn around. The man at the front started to wave me in. I walked in and said, "if you've started cleaning then I will be very happy to eat somewhere else, I'd hate to have you mess things up if you've started closing". The man very enthusiastically told me they would be happy to make my food, and when I insisted in asking about them cleaning he nicely replied, "don't worry about that, we don't even start cleaning until 10PM sharp". I ordered and right as the cook threw my burgers on, suddenly realized I'd left my wallet in my luggage. The cashier-again very politely-told me to take my time and go home to get it, the food would be ready when I returned. I rushed home and back, and when I returned the cashier was waiting with my food, a smile, and gave me the extra fries. I cannot say enough how friendly and wonderful the staff were. The food was great too, but the service was really amazing. read more

I came one night after shopping. It's really close to the shopping areas and right across from the downtown crossing station so it's really convenient. Like in all Five Guys, there's unlimited peanuts. I always get their cajun french fries. It's just the right amount of spice that I can handle. read more

Nice, clean and fast location in the heart of downtown. The food quality is great, and I'm especially happy as a low-carber that they can do their burgers no-bun style (and do it very well.) Also, extra points for having a clean bathroom - something that is oftentimes a very scary adventure in Downtown Crossing. read more

Burgers are good. This place is fast and a good lunch spot in dtown crossing. Fries are decent - you get a ton, even with a small. I usually go for the small buger - with tons of toppings and a small fry. They have the soda machines where you can completely customize your drink to the point of obscurity. There are a good number of tables inside so you should be able to grab a seat if you like. read more

Good burgers, friendly service. What else do you want from the burger place?!All is tasty and fresh.

I have to agree with anyone who said they just don't get it. There's a Five Guys that's been less than 2 miles from me for years and I finally checked it out. Two cheeseburgers, two small fries and two shakes - $42. The cheese on the cheeseburgers tasted like that processed cheese food crap that comes in single wrap packages - totally tasteless. I checked the toppings and there was so little lettuce and onions I thought they got the order wrong. I had a piece of lettuce (one and one only) about the size of a large postage stamp. The fries, one regular and one Cajun were almost too salty to eat and the shakes were the smallest I've ever had. Again, my coffee shake had so little flavor I swapped with my wife because I thought it was chocolate. It's a big step up from McDonalds or Burger King, neither of which I have visited in more than 30 years but for overcooked burgers, tasteless cheese, skimpy toppings, grossly over-salted fries and teeny weeny shakes... never again. read more

Hate to admit it but can only come here on payday. Otherwise too expensive. Love their fries but really a lot of fries and really expensive

I don't like hamburgers. I almost never eat them. Ever. But I love Five Guys. Five Guys is the only place that I eat burgers and I think they're delicious. Much, much, much better than you would expect from a fast food place.This place definitely lives up to all the hype and I will definitely be going back. read more

Simply put: Great burger, 'nuf said! Get the french fries Cajun style as well. This is a new location so it has one of those new cool Coke Freestyle machines where you can mix sodas. The service is quick and attentive some of the best I've ever seen in quick service restaurants. A must try! read more

not compared to my usual five guys at my station landing in Medford, food is good, customer service traffic is ok. my BIGGEST TURN OFF, I will have to say, I was stopping in for a late dinner, after coming from taking care of some business at the lower end of downtown, I walked past it and see a gentlemen smoking, that's what caught my attention that there was a five guys place here! decided to turn around to go in for a bite to eat. no one was there for nearly a minuet and change, turn out the same man that was smoking outside was the gentlemen who worked there. he comes in and immediately gets on the register. was I expecting that? not at all but I will tell you what if I heard "excuse me miss, one moment ill be right with you" would have been better than just jumping back in the flow. last time I checked any time you return to work, you should clean your hands. I was soo hungry I continued and proceeded to order, hoping he would stop and go wash his hand, EVEN AFTER MY ORDER. no, he continued taking orders, even a back up to follow protocol could have been done, he even began assisting with the number calling and food prep. I didn't want to be disrespectful and offset the environment, I will say he did use gloves but still, when dealing with food its not too sanitary. LONG STORY SHORT, MY FOOD WAS DELICIOUS, BUT I HOPE THIS MESSAGE CAN BE REACHED OUT AND ACKNOWLEDGED ALL LOCATIONS THAT CONSUMERS DO WATCH! read more

Used to be a good burger place back in the days, now it feels like another McDonalds in downtown, people that work there disregard food allergies, had to trash the burger the other day because of it. Sad! read more

I enjoyed my first experience. Although it is just a burger place, I found it fun and delicious as a break from my healthy regime.

This Five Guys is great but after having a double bacon cheeseburger and a chocolate shake, my heart started hurting. I should probably go to the cardiologist. read more

Five Guys - Bacon Cheeseburger that made my heart hurt. - Burgers Near Me - Boston, Massachusetts

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Excellent burgers and fries. Consistent with the brand and quality of the brand. Quick. Reasonable cleanliness in a super busy place. Absurd numbers of vagrants (some scary) are allowed to terrorize this neighborhood read more

The young staff members working on July 17th were amazing. The young woman taking orders called them out loud and clear, and the guys who were cooking were fast and efficient. The food was super hot---the fries were FANTASTIC, and the burgers were very good. Everyone was polite, and when they weren't busy at the counter, they were clearing tables and sweeping the floor. We were extremely impressed all around. The music (from Footloose to Ed Sheeran to classic rock) was fun too. We will be back. read more

Hey what is there to say that hasn't already been said. Big juicy burgers - awesome bag of fries ... Excellent service and prices. I make it a point to visit a Five guys where ever I travel, and I have never been dissappointed. Love ... love ... Love .... Five guys Burgers. read more