1st thing, if you have any type of peanut allergy do not go to a five guys. They have free peanuts while you wait which is always nice. We do so enjoy the Five Guys and this one does not disappoint. The burgers are always made to order which means it takes a little longer than fast food joints, but it is worth the wait. A couple can easily share even a small fry as they give you quite a bit with your order. The Cajun fries add just a little bit of seasoning but not enough spice too be too hot. If you are looking for a nice burger without being fast food this is a good place. read more

First of all, I love Five Guys! Every time I've had it, my experiences have always been great. Went to the Northlake Target and saw the Five Guys building from the lot and stopped in to get dinner with my wife and a friend. The Negative: The cashier seemed bored out of his mind and kept slamming down the drink cup when ordered. This location could use some help with its cashier service. Usually, when ordering fries, the cup of fries is maxed out plus an extra scoop of fries in the bag at all locations I've been to, this particular location filled the fry cup to less than full on both orders of fries. The Positive: there were two employees cleaning and they both seemed to be in a better mood than the cashier. They were talkative and greeted us promptly! The burgers were big and delicious. read more

Great food and a 5 star inspirational guy on staff! He is always encouraging, enthusiastic, and kind. A welcome spirit that makes you want to come back good peanuts too! read more

I arrived at the store at 9:53, only to find the doors locked and the crew mopping and cleaning the grill. The store was closed earlier than the advertised closing time of 10pm. I'm not sure exactly what time the doors were locked but it had to have been well before I arrived as the guy mopping had covered most all of the store. I understand wanting to get a head start on closing duties but to actually lock customers out before closing time just seems like bad business. read more

I wish I would have tried five guys sooner! This is my new favorite burger place! I had to minus one star for no drive through but AMAZING

If you like burgers then you have GOT to try Five Guys. I love this place! Burgers are fresh and hot, made to order and are so juicy and tender they practically melt in your mouth. The fries are awesome and really taste like potatoes and not some processed packaging material! read more

I myself LOVE five guys, i always get the double cheeseburger (i havent been there in a while so im not sure if thats what its called)....it will fill you to the gills,not to mention that their hotdogs are expecially good as well,also the free peanuts are a plus plus plus......but if it is one thing that gets me is that the food is insanely priced...i mean don't get me wrong,the taste is original...you just may never have another burger like it....but seems like everytime Me and my wife step in the door we walk away atleast $20 shorter!!!!!!!!!!!! It's a burger joint guys....let's bring it down to burger joint prices please!!!!!!!!! read more

Love the burgers, hate the price! $9.00 for a cheese burger and drink, cannot afford the fries. The fries are too large to order if you want just a single serving. I would eat here more often if the prices and portions were more reasonable. read more

Way too much food for one person. The burgers are hot and made to order. The fries are a meal by themselves. Go hungry or don't go at all. A good stop when you're in Charlotte. read more

Food is always good but the people who work here are not nice at all. First thing is that they only have 2 people working on a Friday night. As we are waiting to order a lady behind the grill says what can I get started for y'all. Me and my boyfriend both said we were getting burgers so I guess she dropped two pattys on the grill. Then when she walks to the register she says so you guys both want little burgers , we said no we want the regular ones , so she says "that's why I asked you guys what you wanted" and then calls back to the other guy to put more pattys on the grill. I understand you might be busy but you don't treat customers that way. Pay and look at my recipient and she only charged me for a little burger but I got the double one, so maybe she wasn't so bad at all read more

This is the best Five Guys location in Charlotte. William, the manager, is amazing. He always greets every guest with a smile, and is always going above and beyond to make sure you have a good experience. The restaurant is always clean, and they always have a 100% or more health grade. All of the staff really pays attention to the quality of the food they are preparing, and it is always consistently fresh and made according to your order. My husband and I work in the area and end up eating here 2-3 days a week because the staff is so wonderful, and the restaurant is so much cleaner than your typical quick service. I highly recommend this Five Guys location to anyone. read more

Northlake's Five Guys is on par with any other Five Guys. Placed an online order and it was ready in a timely manner. The food here is always tasty and cooked well. Five Guys probably has the best burgers in Charlotte. Highly recommended. read more

Fresh Beef. Fresh Toppings. Fresh Fries. This is what burgers should be. If 'Cheeseburger' is a fall-back order for you, enjoy Applebees. If you wake up with a burgerboner, go to Five Guys. read more

I love going to this Five Guys. The service is great and the food is so fresh. You always feel welcomed and appreciated when you eat here. I will be back! read more

Cajun fries were way over seasoned made me throw up twice. My burger was okay though the patty was very very thin.

never been to a five guys that i didn't love.. this one is no different.

I don't like chain restaurants because I like to support local businesses whenever possible, but I kept hearing about this place, so I tried it. And....there's a reason these are popping up all over. It was the best burger I've had in Charlotte. Nothing much to write about the chain-y decor or strip mall location, but they make a damn fine, greasy, tall, made-to-order burger quickly and with no-nonsense. Well done 5 gents read more

Delicious burgers, fresh toppings, yummy fries. However, I don't really think it's much better than the local chain, Cook Out, even though it's a fair bit more expensive. But Cook Out doesn't have tables or anything, so I come here when I want to eat somewhere besides my car. read more

Good food but you'll be surprised by your bill. Go to share a small order of fries with your small burger...seriously.

Five Guys is awesome!! Burgers are always hot fresh and delicious. Will try this location today for the first time but other locations , Arbor Dr, Ballantyne, and Monroe, have fast service and wonderfully friendly staff! Never had a bad meal!!! Go back again and again. Will update with another review of this location after I enjoy!! read more

They use peanut oil for cooking all of their food. Peanut makes me literally sick, cannot eat there. Please be aware of what places cook with what oils etc read more

Excellent service at this location. Some of the best service & experience I've seen in the area. Food is always fast, however they are still able to maintain the freshness and taste most places do not. Would recommend. read more

I truly cannot speak any higher about this location. I typically visit during the workweek for lunch and my experience has been nothing less than stellar. The entire team always greets me with a smile and the manager William is extremely friendly and kind. He's the type of person that you could talk to for hours about anything. He always thanks me for choosing their location and shakes my hand. This location is the ultimate Five Guys location; not only for 5-Star service, but for how well-kept the location is and for having two Coca-Cola Freestyle machines. I've never had a bad experience here and I doubt I ever will. read more

I felt bad coming in 10 minutes before they closed but the staff was very nice and didn't get upset like most places would. The food was very delicious and fresh! This place has great food and great service!! The two ladies there were very helpful and made sure I had everything I needed. I would definitely recommend this place! read more

I am a big fan of 5 Guys. Sadly they may have let their popularity go to their heads. Tonight we had the worst fries ever. They were over cooked and soggy. We know they can do better, but the crew working at the Northlake location blew it fonight. read more

Quick burgers done very simply and well. As one reviewer mentioned they do use peanut oil. I don't think that should get them down rated they have it posted clearly for people to see. But if you have a nut allergy I'd be cautious. My friend is normally allergic to nuts but seems to be fine with the food here. Place is in a good location, clean every time I've been, nice staff, and good food. 5 stars! read more

I visited this Five Guys with my step-son in early October. When we entered the restaurant, the music was so loud that we had to shout to place our order. The employees turned the volume down a little, when we could not communicate. We were served our hamburgers and fries quite fast, however the fries were the absolute worst that I have had in a long time. Totally undercooked and greasy. The price for our order was another shock to me - considering the low quality. I recently read a review where Five Guys was ranked ahead of In-and-Out. That is totally laughable. read more

Ive always been a fan of Five Guys in general, but this is the best location Ive been to. Will might be the best manager that Ive ever encountered. ALWAYS super positive and inviting. All the staff is incredibly friendly, and always seem to hustle (despite it being a very busy location). Never had a wrong order. Absolutely zero complaints read more

The portions are so large that I usually go with the small burger and small fry. Service is quick and friendly. Best burger I have had in Charlotte. Also, free peanuts while you wait. read more

Very expensive lunch. I got a single bacon cheeseburger, fry, and medium drink and my bill was $11.90.

Best example of customer service in a food establishment I've been to. The cooks asked what I was getting before I got to the cashier so they could start prepping my order, cashier was friendly and appreciative, everyone behind the counter thanked me for the business on the way out. Great hiring and training Five Guys! read more

Placed an order online and was told that my pickup time was in 10 minutes. Got there on time and was given my drink cup and receipt. Filled up my drink and took a seat until my food was ready. Two people came in after me, ordered their food and were on their way before I even got my food. After 20 minutes of just waiting I finally said something to them and they told me that they didn't know I was there. Ummm you gave me my receipt and drink, YOU KNEW I WAS THERE. Finally they dropped my fries, but I still had to wait 10 more minutes to receive my food and by that time our burgers were already cold. Was not offered any sort of compensation or apology. Absolutely ridiculous. read more