I go to Five guys on a regular but this location was the worst. Besides the bad service they got our food wrong, missing a patty and no bacon on my bacon cheeseburger. They argued we order it wrong until we showed them the receipt then agreed to fix it. They asked us to keep our burgers so we did. Mid way through my food I get cold, burnt bitter bacon. After the first bite I chose not to eat it and gave it back I told them I didn't want it this burnt if they could make me another. They argued and said that's how it's cooked, I've eaten this burger the same way countless times, that is not how it's always cooked so they refused to make it. Once we finished eating we got the extra burger patty they charged us for original which my boyfriend just ate by itself. I'm not picky and don't usually write reviews but I had a terrible experience here I couldn't let it go. I wasn't offered a refund and no apology for the wrong food. read more

Elijah is the best server in the world he made my food fresh to death i definetly will return

Atmosphere: there are some high chairs as well as low chairs and you can sit anywhere. It wasn't that noisy since everyone was busy eating. Service: The girl at the register was nice to be patient enough to explain to us the additional toppings you could add to the burger. The food was done quickly! Food: It was so delicious! I got a cheeseburger with tomatoes, lettuce, mayo, pickles and mushrooms. They made it so well, it was better than I expected it to be. read more

Five Guys - Cheeseburger - Fast Food Near Me - Redlands, California

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The service was great. I return for a second visit on June 7, 2023. I order the Cheeseburger & Regular Fries and carry out. I return home to enjoy my lunch, after completing my lunch my stomach was very upset and I experience diarrhea. Have anyone experience a upset stomach along with diarrhea on June 7th? It's the only Five Guys in Redlands, Ca. read more

The food is delicious and best fries ever. The associates nice and friendly. The best food read more

Sad attempt at trying to be like in and out. Discusting burgers and fries. I'd take Carl's Jr. Over this cr@p any day

I never met a cheeseburger I didn't like. Of all the wonderful foods in this world, I think cheeseburgers are one thing I could probably eat everyday. (In a world with no calories, that is.) However, not all cheeseburgers are created equal. I took a recent survey amongst some of my Facebook friends and was surprised to find a pretty even division between In-N-Out and Five Guys lovers. I thought it might be interesting to compare them and see which cheeseburger reigns supreme. I've graded the burgers according to five categories: meat, bun, toppings, sauce, and overall taste. I think that pretty much covers the important stuff. Here we go... Meat Meat is probably the most important component to any good burger. It gives the burger its uniqueness and character. Above all things, quality and care for the hamburger patty are the two most important components to having a delicious cheeseburger. In-N-Out and Five Guys both use hamburger that is never frozen and is delivered fresh a couple times a week, so you know the meat is fresh and you can taste the quality. Both grill their meat to a perfect "medium well" on a flat surface, which creates a nice crust on the outside. The big difference here is the amount of meat on the burger. Five Guys has a considerably larger patty, which, in my opinion, gives them an edge. Winner: Five Guys Bun If the meat is the most important component, then the bun is the second most important -- it serves as the foundation. Five Guys has fresh sesame seed buns that hold up pretty well to the large amount of toppings that can sometimes be found on a typical Five Guys burger. As long as you eat the burger pretty quickly, you shouldn't have too big of a mess. However, I've noticed that the bun begins to disintegrate if you wait too long before eating, and nobody likes a soggy bun. In-N-Out's buns are soft, chewy, and in perfect ratio to the rest of the burger. They also hold up really well. They put a light toast on the bun with butter, which gives them extra richness in flavor and slightly crispy texture. You can't beat In-N-Out's buns. Winner: In-N-Out Toppings In-N-Out has a very limited number of options when it comes to toppings. They are your typical old-school burger joint. "Burger purists," you might call them: no bacon, no guacamole, and no flashiness -- just pure burger deliciousness. Five Guys, on the other hand, has a long list of toppings for their burgers -- everything from grilled mushrooms and onions to raw jalapeños. This was an easy decision: more toppings equal a win for Five Guys. Winner: Five Guys Sauce Five Guys gives you the choice of mayo, mustard, ketchup, barbecue, and even A1 steak sauce to put on your burger. A lot of options are always a good thing, but In-N-Out gives you something better... much better. I'm talking about a sauce straight from heaven called "Spread." Spread is basically a delicious combination of mayo, ketchup, spices, and pickle relish that makes the most perfect condiment. In short, Five Guys never stood a chance. Winner: In-N-Out Overall Taste Both burgers are delicious, that much is true. But when it comes to making a choice between the two, I have to go with In-N-Out. When you put the bun, spread and toppings all together, you pretty much have the perfect burger. That's why you don't need a bunch of different options to customize your burger. There's a reason why Californians are so proud to call their state home (annoyingly so, at times), and that reason is In-N-Out Burger. Winner: In-N-Out Final Score: In-N-Out 3, Five Guys 2 Honorable Mention Fries: Five Guys wins this one by a landslide. Five Guys' fries are thick-cut, cooked in peanut oil, and even come in regular or "Cajun" style. These are quite possibly the most delicious fries on earth. Winner: Five Guys Price: Five Guys' Cheeseburger (Two Patties) for $5.79. In-N-Out's Double Double Cheeseburger for $2.99. Winner: In-N-Out read more

They have the air conditioner on. Food gets cold before you're done eating. I hope they don't turn the heat on during the summer. Too cold to enjoy meal won't be coming back. February 13, 2024. It's still winter guys! read more

Alessandro was awesome! It was my first time there he took the time to explain and help me order exactly what I wanted. Outstanding customer service! I can tell he's a great leader for his team keeping everyone on task to work quickly and efficiently the dining area was really clean! The food was sooooo delicious. Definitely come here if you want awesome customer service and great food!!! read more

Dear Luke thank you for listening, pay attention and following directions. I called in my order and had to wait for my fries no big deal. I don't like cold fries anyways. But Luke cooked my fries exactly as I asked. Do you know how many times I say do something and they do something different. Thank you Luke for getting my order right. Everything was perfect. I will be returning. They are expensive but worth it. read more

Good service But the prices are a big turn off. A single burger is 10.89 where I could go to In N Out and get a double cheese burger for a fraction of the cost and equal flavor/taste. In conclusion it's a decent spot but not the best for your buck. read more

Staff unorganized. No one taking orders at register. Staff overwhelmed with online and orders. Staff member gave one man two orders, then told people waiting that their order was lost. Put at end of line. Had ordered long before me and was still there when I asked for my money back. Ordered two large orders of fries, after nearly 1/2 hour was told I was still at end of queue. As the 4 employees were standing there chatting, with food standing there getting cold, there is a desperate need for a leader. As my usual restaurant closed this was my first and last visit here. read more

$10.00 for a messy burger that falls apart! I got to be crazy to have eaten here. What a joke. I should have went down the street to Red Robin and had a nice restaurant burger with unlimited fries. read more

Great service, great atmosphere, and obviously amazing food and drinks Always amazing burgers and my favorite shake is oreo with peanut butter and they make it no problem unlike other places best shakes ever read more

Service is slow, I got skipped in the line and they tried to give me brunt bacon, then they gave me a plain burger . Not happy

There was 10 people around to cook one burger first they said they were doing training which is fine but they're doing it at 6 PM during the rush-hour our dinner service. Then I order my food I get my food the same way every time and when I asked for malt vinegar they said they had none which is the whole purpose of my fries. It honestly ruined my whole meal because the fries are my favorite thing and I love them with Malt vinegar and catch up. After that my burger was very Soso you can tell it took 10 people to make it I love five guys last time I was there they messed up my food this time the food just sucks so I don't know if I'll be back read more

Good but a little slow due to staff shortage but that's everywhere you go! Staff were prompt, friendly and did a great job!

I am just not a big fan of Five Guys after numerous tries. You can see that they try to mimic the feel of In-n-Out with a dash of Carl's Jr. And throw into that the gimmick of free peanuts, which just leaves a big mess everywhere because customers can be asses. The burger is good but doesn't stand out. The fries are totally gross--they are mushy and have the consistency of steamed rather than fried potatoes. And it is NOT a bargain for what you get. $13.69 for a double burger, fries and a drink. At this particular location, I was impressed by the staff. They were so hard-working and professional, from answering customer questions, to taking the order, and the regimented process for making the food. And double points to the girl diligently sweeping up the peanut shells from the messy customers. read more

Simply put just bomb everything Burgers fries shakes 5 guys is off your diet indulgence read more

Five Guys - Fast Food Near Me - Redlands, California

A bit pricey for me being that everything is a la carte option. A single hamburger is $7.69 not to mention small order of fries $3.49 and a small soda $2.39 that averages to $13.57 w/o tax. Establishment is clean and you get free peanuts. Parking can be a pain as it shares with Jersey Mike's and it gets congested around lunch time. read more

Five Guys - Menu - Fast Food Near Me - Redlands, California

The soggiest Burger I've ever bought. Over priced burger for wet bread. Nothing was enjoyable . Fries were soggy too with a ton of a salt. would never recommend to anyone unless u want to give away ur $$$ read more

So, my visit here was extremely...weird and oddly annoying. I stopped by yesterday and literally every single thing I ordered made the cashier confused; my order was NOT complicated whatsoever! I ordered a veggie sandwich and asked for no bell pepper and the man taking my order looked at me like I was crazy, going, "Um...we don't put bell pepper on there." I apologized, saying, "Oh, I'm sorry. It's just that at the 5 Guys I usually go to, they put it on there." He turned around to ask the cook what they put on the veggie sandwich and sure enough, the cook listed everything, including bell pepper. Not a big deal, let's move on --I ordered a regular order of fries in the regular size and he gives me a look like O__O I clarified: "A regular fry, not the cajun please, and in a regular sized cup." He finally understood what I meant and then I was able to order a little cajun fry. Again, he was lost. Fortunately, I eventually was able to pay for the food and of course he didn't give me my drink so I sounded even more needy by having to ask for more things. I received my food and low and behold, there was no cheese on my veggie burger like I'd asked. My first experience here was way better than this one; just to place an order with this particular associate was aggravating because he looked at me like I was speaking Latin. Perhaps he may need retraining in both menu items and customer service? Just a suggestion. Didn't get his name, only saw the tattoo on his forearm. Customer service: 4/10, Food: 7/10. I'll stick with 5 Guys in SB, thanks. read more

Five Guys - Fast Food Near Me - Redlands, California

Never been to Five Guys before and after my visit I won't go back. Everything was great when ordering the food, ordered a bacon cheeseburger and Cajun fries, had I know it was a double cheeseburger, I probably would have order the little cheeseburger. But that's all a moot point now. While we just finishing up something ran by our feet and booked it to the other side of the restaurant and my daughter said omg it's a mouse, the mouse was in the corner trying to jump up the wall. The Manager asked what was going on and we told him there is a mouse, then he and my son in law went to catch it, the damn thing ran towards me again, then the manager and my son in law trapped the mouse, and the manager grabbed the mouse in one of the towels they use and took the mouse to the back of the store were the food is cooked SOOOOOOO FREAKING GROSS!!! I had a very hard time keeping my food down, I was soo grossed out by what happened and kept thinking if there is one mouse in the front of the place not caring about being seen,, how many are hiding? Never ever again! Ruined my experience with Five Guys. read more

Five Guys - Bacon cheeseburger and Cajun fries - Fast Food Near Me - Redlands, California

Well this was the very first time visiting FiveGuys and were we disappointed. We had a gift card and figured let's see what all the fuss is about.. WHY ARE THEY STILL IN BUSINESS?? They opened late, my wife and I were first to order. The Grill and surrounding area was FILTHY, staff was rude.. then the menu sucks due to the fact it is ridiculous and they call themselves a food establishment.. Their prices are way too high for what you get. Food barely registers as average.. I know at least a dozen burger places (and not the chain food places) that have better food, way better prices and many more choices. Honestly if you are starving and FiveGuys is the only place within 500 miles then maybe that would be a reason to go... TO ALSO ALERT YOU ALL, I EVEN CALLED THEIR CUSTOMER SERVICE AND WAS TOLD I WOULD BE CONTACTED WITHIN A FEW HOURS... THAT WAS OVER 24 hours ago.. read more

Come here if you have plenty of time & money. I get a 30 minute lunch & it took that up just getting my food. No time to eat it. You would think they'd have some employees working at noon. That is lunch hour ? The burger is a lot of meat not much flavor. Not a fan of the seeded bun. It wasn't good enough to wait that long & pay that much. A cheeseburger $10 & a 30 minute wait. I didn't even get fries or a drink. If I'm going to wait, In and Out is much better. read more

I couldn't figure out how I have been able to finish a veggie sandwich and fries when I go here now. I used to only be able to eat half the sandwich. It dawned on me that the sandwich is much smaller than it used to be, and they are no longer giving such ample portions of fries. Service is always great, product is good, but I probably won't be back for awhile simply because there are too many other options that are a better value in the area. read more

I came to this restaurant not knowing what to expect. I kept hearing about this franchise about how great it is, so I decided to try it. I really liked the cheeseburger that I had but the french fries were very greasy, which is what I absolutely hate. I don't see a reason for having greasy food. Now that I have tried it, I will never go back to this place. This is my opinion because I like to eat healthy. If you are into greasy food, this place is good for you. read more

Not as good as the orange county one...I think they are still working on the flow of things..really would have given only 3 stars but because its freaking 5 guys..I'm giving them the benefit of the doubt its a new store ..but so far ...in n out..is still the number one burger joint in the inland empire!! P.s if you like salty ....then order the cajun fries ...I like salt but not like those fries..ugggh toooo much salt! read more

Five Guys - Fast Food Near Me - Redlands, California

Greasy, greasy with a side of grease! WTF!?! How about you just make a regular burger without a pound of F***** grease!

Food is delicious! First time here and I'm very picky ! But they were sweet and the food was so yummy and taste like homemade hamburgers

Just a quick update. I have been back twice to see if each cook, cooked a burger a bit different. Same quality. Nothing special. So, the food review does not change. However, I was told the GENERAL MANAGER JASON NANCE. Is actually following company protocol, by blasting the music so....LOUD. You have to yell your order to the cashier and everyone in the place has to yell while sitting to eat. I asked or should I say yelled to have the music turned down. The young lady indicated that they were not allowed to do so....per company policy. She indicated a loud ROCK AND ROLL music should be played at all times while the business is open to the public. Other personnel chimed into the conversation and thought that the loud music was totally stupid and uncalled for and they too had to yell at one another to get their jobs done. How stupid is that rule. So, I order and go next door to Nubi and eat and use their WIFI. Five Guys your music can be played at a more tolerable level. read more

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Poor service , ordered a cheese burger and they gave me the burger without cheese . The fries had so much seasoning it was ridiculous took more than 15 min to get my burger after they were going to redo it . They literally had 6 people in the back . read more

Price ~ Expensive The Hamburger is small, and they told us that is the double patties. Services ~ not so friendly We only ask if they have a hidden menu? as for most fast food now have a hidden menu or manager special or "just a plain surprise order", the cashier answer unwillingly "We are not In and Out". If I want to be rude, I could answer her back but ... not necessary to do that. Unlike other Hamburger places, if you stand outside you may smell the aroma of Grilled food/meat, here instead you smell the aroma of Chinese food from next door Noodle 21. If you like peanuts, maybe that is my 2 stars go for, "free peanuts" ~ otherwise save your money and go to "IN and OUT" or Gus Jr's $1.00 Burger is more worth $$. Thumbs way down for you "Five guys", whom ever voted you for "the Best" of everything never tasted any other Hamburger place. Hamburger tastes ok, nothing special about it. Not enough to "WOW" me.. the fries is also just Ok, not that great. read more

Burgers are good. Never disappointed with the burger. I really dislike how they dump the fries in the bag and put an empty cup on top as if they had fallen out. Another issue with the fries is that they are burnt and old fries mixed with fresh fries. Gross. The orders take about 10 minutes to get so I believe the fries should be fresh as well. read more

Five Guys - Fast Food Near Me - Redlands, California

Five guys is just another average commercialized burger joint. None of the flavors on the multi coca cola machine worked. Only water and sprite zero. The burger bun was cold and the cheese was not melted. The fries were excellent and the customer service was good. read more

I would like to state upfront that Five Guys was my favorite restaurant. I've been a regular customer since I first discovered them in 2011. This review is for the location at 10060 Alabama Street in Redlands California. A few weeks ago my husband and I went in to have dinner They were not busy. We took our usual table by the soft drinks dispenser. We were happily eating ( the food, as usual, was great.) when a man came out of the restrooms and sat at the table behind us. He was disheveled, filthy, and stunk. He also had a wild, crazed look about him. He was obviously on drugs and high as a kite. In short succession he got up repeatedly and roamed around the restaurant multiple times. He plowed through the garbage can, carried on a loud conversation with no one since he was alone, all the while touching everything he could find, including the napkins, the peanuts, all the buttons on the soft drink machine etc. I was shocked that no employee addressed this. This man then hit me in the back while I sat at the table eating. I immediately went up and asked for the manager to remove him. She informed me he was a regular, yes, you read that right, and had paid for his meal and she wasn't going to do that. I informed her of his antics and that he had struck me in the back. I also told her this was no longer a safe situation, it had ruined our meal and she needed to address this right now.. She went over and whispered in his ear and he left. Only to turn around and come right back in. We left immediately. When I spoke with Five Guys corporate i was in for an even bigger shock. They couldn't have cared any less. In fact, the gentleman I spoke with had the same apathetic attitude as the restaurant manager. Needless to say, we won't ever be going back. I am posting this as a warning to others. It is my opinion that this location is not safe. God only knows what a drug addict is capable of. If I could have left zero stars, I would. read more

the food is good but the service from the employees is terrible. Got an order out before mine when he ordered 10minutes after me

Surprisingly light for a high caloric food. I love the fries it tastes surprisingly light just a bit too pricey and the burger is a little bland read more

Five Guys - Fast Food Near Me - Redlands, California

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My husband and I decided to try a new burger place and we've seen Five Guys when driving around and also have heard ppl rave about it. We came in for lunch and the girl up front was very helpful since we've never been there before. My husband and I both ordered the hamburger, drinks and large fries. The hamburgers were full of flavor and very juicy. They were also huge. Next time, I will order the little hamburger. The fries were piping hot and also good. We ordered the large fries not realizing that the large would've fed 4 ppl. They also do not skimp of the portion. The fries came in cup and when they bagged it, they also threw in enough fries to fill another large cup. I loved it!!! They also have free peanuts for patrons to munch on while they wait for their food. Overall, food was good and service was good. Will definitely be back. read more

Their to go is a joke. 2x more I have tried to get food to go by once going in and second time uber eats. Both times our order has been beyond wrong. Literally out of 4 meals of burgers fries and drinks only the fries end up being correct. And they even tape your receipt to your bag. It's a bright yellow tag with your complete order. Either the staff can't or choose nor to read. Or they give so few fucks that they just throw whatever together. read more