overpriced but absolutely tasty. the food here is delicious. the burgers are made fresh, there are peanuts while you wait.. and they give you so many fries you usually don't finish them all. the service is all behind the counter but still kind workers. the ambience is nice as well. i have not had a bad experience at a 5 guys location. their milkshakes are pretty good as well, but i think ive only had their chocolate maybe once so i will leave the rating on their milkshakes to someone more familiar haha read more

We had 2 burgers with mushrooms and mayo - one had cheese. We also had a small Coke and small fries. $32. I used to like five guys. Everything is usually a little better here. But, it's no longer the same as it used to be. I'm not sure what the problem is. Maybe it's just this location? But, the fries didn't taste very good and the burgers were dry and flavorless. These are sad times. read more

Father and son review Dad: It's true what they say, these burgers are heaven on a bun! Everyone who worked there was very nice and the tables were clean. Son: with my dogs they a bit on the crispy side and being cut in half is new to me but it certainly filled me up. They were fast which was nice because I had a headache. Good thing it was quiet. read more

I like the fries at five guys they give you so many! I like how they give free peanuts they also have fancy soda machines. My grandma loves five guys. My grandma would munch five guys every day so would I. read more

As someone extremely familiar with the quality of food offered by Five Guys in the MidAtlantic area, I couldn't wait to try it outside its birthplace. Shutter the doors immediately at this particular location. They are are an injustice to the name and should not be serving food of any kind. Why is the health inspector avoiding this place ? Avoid, avoid, avoid and turn building into an Easy Space Storage. This particular franchise should not be around food. read more

A great take out burger meal tonight Kickie-fast service, ordered online and headed out for pickup, a quick call to let them know I'd arrived They brought out the meal in mere minutes! Even the fries were hot and tasty when i made it home Great job gentlemen!! read more

What happened to this place? When five guys opened the hamburgers were juicy hot and big. The fries were crispy and also hot. Today I spent $16 for a hamburger and fries. I didn't have anything to drink. I could not believe how small and dry the hamburgers are and how cold and cardboard like the french fries are. I could've gone to McDonald's 10 minutes before they close to get a better meal. I won't be going back for a long, long time. read more

Great food! Grace was such a kind cashier. I wish I would find more people like her in fast food establishments. read more

This place in general is the most overrated burger place. Paying over $10 for a burger smaller than a happy meal burger is ridiculous. Their fries are so greasy and soggy, like eating a wet noodle. First and last time I'll ever go there to eat!! read more

I like five guys, they are typically a little slower than someplace like McDonald's, but the quality is far superior. I ordered online the past few times and have been a little disappointed by coming in at the pickup time only to wait 20+ more minutes. There needs to be a way for them to keep the patrons updated on time. Otherwise, everything here is always great. read more

Five Guys - Waiting longer for our online order. - Burgers Near Me - Rio Rancho, New Mexico

Visited this establishment on 02-18-2023, usually is fast and clean. Today they were quite busy so service was understandably slow. My problem was the tables were dirty, and visibility had not been wiped down in some time because the spilled drinks were dried and sticky. After asking 3 different staff members to wipe down our table, all 3 saying they would, and blowing us off, we had to wipe the table down ourselves if we wanted to eat on a clean table. No manager could be found to report the problem to. read more

This place is amazingly clean!! Was greeted immediately. Customer service is top notch and of course the food is amazing!!! read more

Five Guys - The front entrance. - Burgers Near Me - Rio Rancho, New Mexico

Not coming back. Food sucked, service was crap. Place was literally filthy and cost almost $60!!!!!! What the hell is that about??? Had burgers and fries - cheese wasn't even melted - see photos. I wish more restaurants would come to Rio.... need some folks that give a shit. Late find / edit - daughter found a hair in her burger about halfway through read more

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Great burgers. Always clean. And you can eat nuts while you wait. I love nuts. Thank you.

I'm sorry, but I feel this place has gone downhill. Today I went there and my fries were covered in salt. I literally wiped salt off each one as I ate it, and it was still too much, I ended up not eating them all. The burger was good, nothing spectacular. I just think it's too expensive for mediocre food and I used to love this place. read more

Saturday, July 31. I'd like to apologize in advance. I didn't get any pictures of the food or restaurant. Bad John, bad bad John. I know people rave about Five Guys and they've been around a while, but this was my first visit. Visited here with my wife before watching the "Jungle Cruise" movie. Upon walking in, I noticed the inside looked super clean and reminded me of a '50s diner. A few customers in line in front of us and lots of staff working the grill. I ordered a cheeseburger ($9.79) and large fries ($7.19). I'll be honest, it was the first time I experienced price shock at a burger joint. I mean, over $7 for large fries! My expectations were tremendously huge for the price tag on that food. The burger came out smaller than I expected, but it was fresh and tasted good with the jalapenos and grilled onions I added. The patty leaked juices but the bun was just okay. I could tell the fries were fresh, but honestly I don't think they were worth over seven bucks. McDonalds fries tasted better to me. Halfway through the fries I ran out of ketchup. The person handing out orders ignored me for three minutes. I know he saw me because we had eye contact but he chose to pretend to look the other way. Personally, I think Five Guys is overpriced and the service is lacking. I'd rather have In 'N Out any day over Five Guys. read more

We love 5Guys! BUT MANAGEMENT could you please turn the friggin heat on!! It's friggin COLD in this place. (Friday, 12:30p) Your thermostat says 63 degrees inside. Ridiculous!!! read more

Paid a fortune for my daughter and my meal. Definitely not worth what I paid. Old fries, cheese unmelted and bun smashed. Very upset and disappointed in this high price low quality meal. Better food at Red Robin for burgers... read more

So I never have had an issue with five guys till I started going to this location. This time really bothered me cause I called the manager about the issue and instead of resolving it he made excuses. The order was completely messed up but the biggest problem was the Cajun fries it's like the dumbed a whole jar of it on the fries it was not even enjoyable to have a fry cause it was like inhaling Cajun powder. Over just upset cause management was not cool and had an excuse and didn't want to correct the issues. I even asked if they can just fix the fries and nope! Will never go back to these dudes at this location. read more

Five Guys - Cajun fries - Burgers Near Me - Rio Rancho, New Mexico

The quality of hamburger meat here is unsurpassed. French fries here are excellent. I would like to say that I wouldn't eat hamburgers anywhere else, if I can help it. The only thing about this place is that it is extremely expensive, especially for a person with a fixed income such as myself and my wife. When ordering, my suggestion is not to put so much stuff in the burger. I try to keep it simple: onions, mustard, ketchup, mushrooms and jalapenos. It's extremly difficult to eat it if you put too much stuff in the burger. It becomes soggy. The Regular hamburger here has two patties. The Little Hamburger here has one patty. Even with the Little hamburger and French fries, it will fill you up. In order to defray the cost, we usually get water for the drink. If you must have soda, I would suggest you bring your own soda and just eat the food in your car. read more

Would give this place 5 stars, if it weren't for the fries we consistently receive from here. I'm not sure if it's just us but every time we order from here the burgers are great but the fries are WAY over salted. To the point they are inedible. We usually have to wipe the salt off with napkins before we can even try to eat them. The rest of the food and service is great. read more

No Cost Toppings! Yay! Indeed! Stack it up and glom it on, you'd better because you are paying a premium price for a burger, do your best to get your monies worth. Whether it's grilled onion and shrooms, bacon, lettuce, tomato, mayo, mustard, jalapenos and much more...you won't be paying extra for it. Sorry New Mexico, I didn't see any green chili. Fresh cut fries, they even tell you where the potatoes came from! On top of that they give you plenty, the medium easily feeds two. The burger was juicy and delicious. Nothing fancy...no fancy cheese or fancy bun...just a good solid hamburger, made to order and made fast. Fresh beef is the way to go. Nice job guys! Allergens beware though, I hear they only cook in peanut oil! read more

Five Guys - Ok maybe not five guys, but there are two chicks and a dude churning out burgers on a Friday night. - Burgers Near Me - Rio Rancho, New Mexico

Ordered online so we specifically chose our toppings and burgers. Order arrived wrong. Every single burger was made wirh wrong toppings and was abnornally sloppy for Five guys. What a bummer for a take out meal after a long day..... read more

Seems like the people that work there do not know how to follow directions!!! Made my order wrong the 3rd time and then they LAUGH about it and don't want to fix my order. bad customer service. Employees need better training read more

Good as always! However, we had just been talking about the Regular vs. Little. I had literally just finished saying a Regular is too much food and yet when I ordered a burger the cashier did not ask if that was Regular or Little, and THEN did NOT repeat our order back to us. We paid, and the next thing AFTER paying is, "[Name] do you have three patties?" That's when [Name] said, "Yes" and I clicked that he was talking about our order. That meal was more expensive than it should have been, and there was wasted for my friend and I. I take responsibility for my miscommunication, And I recommend always double checking you order read more

We order five guys pretty often from this location. We have only ever had minor issues like they forgot a topping or something of that nature. Well tonight was the last time we will be ordering from here.... Notice how I didn't say last time eating here? That's because I had to throw all of it away. My daughter was the first one to start eating. She got two bites in and was stabbed in the mouth! She spit out her bite of food and there was a sharp splintering piece of wood. It's almost had the shape of a tooth pick. I called the location right away and asked for a manager. I was handed off to a young man. I told him the situation. His only response was we don't use tooth picks or any kind of wood. He got frustrated when I said that didn't change the fact that their was a SHARP PIECE OF WOOD in my daughter's burger. He got frustrated and handed me off to a young lady. The young lady said "we don't use anything wood that is really weird. I'm not calling you a liar but like.... We don't use it have anything wood" I explained I ordered $60 worth of food that I'm not going to have to toss out, why would I make that up? And she just kept saying "I'm not calling you a liar but...." She claimed that she is going to be issuing me a refund but we'll see if that happens. read more

Not sure what changed, but I was just ignored for 20 minutes while my online order literally sat ready in a bag the entire time. Had the employees bothered to look up from their laughing and conversations for more than 20 seconds, this would be a better experience. Instead, I had to ask again for someone to just hand me my now cold food. No acknowledgement or apology. read more

Burgers, good! French fries, good! I miss going here before or after a movie during the pre CoronApoclypse days.

Great service and hot food. Everything was got and cooked to order. Restaurant was clean. Was not read when we arrived for pick up but was ready in about 5 minutes. read more

I really need to remember to take a picture of all the goodness i eat before its all gone! However that just goes to show how good the food was! Five Guys is great for a cheeseburger. Always consistent with flavor and portions. When im starving i order the regular five guys cheeseburger, but if im not to that level of hungry, the little does the job. If going buy yourself the little fries are plenty, and I suggest the regular size fry for two people to split especially if ordering the traditional size burger. Great place if your wanting shakes too! read more

I had just taken my sweet pup Gus for a couple nights of boarding, and was on my way home. My heart was heavy and I almost did a J turn there on Unser to go back and get her. But no! I've got to learn to be away from her, she needs to socialize with other dogs and HEY! Isn't that the burger place I've been wanting to try? Well if there was ever a good time for comfort food it was now. Burger and fries, thanks. No, nothing else. I had little enthusiasm but I needed to keep my energy up, ammirite? I had trouble choosing from all the toppings, then sighed heavily and agreed to jalapenos, tomato, pickle, relish, mustard, lettuce, and catsup and no onions. That's all, I was too sad to really enjoy it anyway. Then I had some peanuts while I was waiting. The fries were delicious, especially as they were seasoned by the salt of my tears. The last bite of my burger I was going to share with Gus, and I started to hold it out, then I remembered ... and popped it into my mouth instead. Don't want to waste it! I miss you, Gussy Girl! I hope those other dogs are treating you right. read more

I've heard about Five Guys for quite a while, so I finally had the chance to see what all the hub bub was about. I ended up arriving here just before closing time, but they were able to take my order with no problem. You have lots of options for your burger, but one thing which was lacking in this location: green & red chilis. I mean, yeah, this is a chain, but when in New Mexico, they simply HAVE to be an option. I ended up going with a bacon cheeseburger with the works....well except for pickles (I mean, what sane person would have pickles on their burger...or with anything?!?) ;) I picked up a basic burger for my friend. I then ordered two things of fries (my friend said the fries are super good here). The person taking the order second guessed me about my order---you sure you want that many fries?!? "Yes, I'm sure," is what I replied...I wanted to look like I wasn't a Five Guy rookie, right?! Within 7-10minutes my order was up. The. Fries. Were. Huge!!! (I could have built a little house for my dog Gomez with the fries I had at my disposal!) But for the record they were super good, and yes, one order would have been perfectly fine. The burgers were definitely good, but I still can't rank them above In N Out or Fuddruckers!! :) read more

So far this five guys location has yet to disappoint. First time I came here I got a bacon burger with a regular fry and a vanilla strawberry shake . It was probably the best burger I've ever eaten and the shake was amazing . They always " hook it up fat with fries " as my boyfriend like to say . The second time the fries were amazing yet again and the cashier didn't hear exactly what I said and added mayo but it wasn't bad . Just not what I ordered initially . read more

Five Guys - Burgers Near Me - Rio Rancho, New Mexico

Freqient customer. Worst burger I have ever had at ANY 5 GUYS ever. DRY DRY DRY. Girl working the grill was squashing them paper thin and overcooking them. If I wanted Freddy's, I would go to Freddy's. Pls fix this or I will find another 5 Guys to spend my $$ at. 630 pm 03/06 order 56. read more

Don't know what the hype is. Took a 16 year old, 12 year old and a 3 year old. No one really liked the burgers. 2 year old ate his and said it was ok. 16 year old tossed hers and 3 year old wouldn't touch hers. We had heard a lota bout the fries and they cooked them fresh but they were soggy. I asked someone an they said that they came that way. Pretty disapointed. it was clean, staff nice, but not our cup of tea. read more

This is a fun place to go to, occasionally. Their burgers are fantastic. And one thing I completely love is peanuts, which you scoop up for yourself, as a side dish. Great!! I don't often eat burgers, but when I do this place beats McDonalds, Burger King, etc. read more

I've eaten here several times in the past couple of years. The burgers are good, with your choice of a wide range of condiments. The service is reasonably fast considering it's all made to order. The service is friendly and the order is almost always correct. I love the cajun fries and I get mayo on the side for dipping, since I don't like ketchup. My only two negatives, and the reason I only gave three stars is first, the price is pretty high for what you get and second, the fries serving size vary wildly. They don't seem to have a consistent way to measure the fries serving size, of if they do, they don't follow it well at all--one time a "little" is just the cup, the next time it has a few extra, same for the "regular", one time it's just the cup (really), the next time the bag is half full. Also, the cajun spices are often way too light--barely a dusting. This seems to be a recent problem, in the last six months or so. I was hesitant to continue going because of the price, and since the thing about the fries has come up I've stopped going altogether for the past three months. read more

Ok, food is very good, hot ,fresh tasty. Peanuts at front are nice touch. My only complaint is the staff needs some management! Was just there 30mins ago and I was dining in and trying to have a conversation with my son-in-law but it was difficult because of the extremely loud talking and laughing from the staff behind the counter! Couldn't even hear him at times and it went on the whole time we were there! Since or twice I can understand bust this was over and over and over! We went there for lunch, not to experience middle school lunch room again! read more

Yum, just Yum. Best fries around just wish the prices were a little easier on the pocket book. Make sure you ask about the sizes, small is great for me and a regular order of fries is good for 2 unless you are really hungry. read more

There are few restaurants that serve Iced Tea that do not have Sweet and Low, Splenda, or any other artificial sweeteners. This means that dining there, I can drink water and that's all since I don't do sugar and I don't do carbonation. That's just frustrating. It's also overpriced for the burgers. read more