I drive for Lyft and another driver hit the driver side upper left corner and side of my bumper just below the headlight causing minor damage to the left side bumper and grill on my 2021 supersonic metallic red Camry. I Took the car and insurance adjustment in that did not include any of the parts or labor to replace the lower left bumper valance and grill and dropped off the car at Five Star Auto Body in Vancouver Washington for repair. Brandon told me they would handle any supplement needed with the insurance and it would be 3 to 5 days to complete. Thursday morning they called and told me it was in assembly and then go to calibration and would be ready by end of the day. Thursday afternoon they called me and told me some blemishes were found in the paint and it didn't pass their quality standard so it would not be ready until Monday. I didn't mind really because I had a free rental car and wages paid for by the insurance company of the person that hit me and simply extended the rental car. Monday came and I was told Tuesday and picked it up mid day. Wednesday I found what looked like tiny sunken in bubbles in the paint at the very front bottom section of the bumper to where you could see the black plastic bumper showing through and was told to bring it back in. They took the car back in and gave me a free Loaner car, agreed to pay my wages for lost work, and told me it would be ready by Wednesday or Thursday. I picked it up Thursday afternoon and was told the bubbles were really caused by rock chips in the paint that were not repaired the first time because the insurance was not paying for that part of the bumper, but they went ahead and replaced the whole driver side bumper this time and ate the cost for it because they just wanted it to be right and issued me a check for lost wages as promised. That night while out driving I was looking it over and found that not only did they replace the right side bumper, they they repaired all the rock chips on the bottom right side bumper, and also the center section as well. Take in account that this shop does not use masking tape at all and removes, repairs/replaces, preps, paints/clear coats parts off the car, bakes the paint, reassemble, calibrates. Point is, they repaired the entire front bumper of the car along with the center section where the Toyota emblem is all the way up to where it meets the hood and ate the cost, gave me a brand new corolla cross loaner car, and paid my lost wages because they said they just wanted it to be right for me! Now that's called going above and beyond customer expectations folks! I have worked in the aerospace as a quality engineer for 35 years and can tell you this! The paint matched the front left and right fender and hood perfectly and the clear coat finish has absolutely zero orange peel in it and is absolutely beautiful! I would not hesitate to use them again and highly recommend them if you want your car to be done right, and look like brand new when they are done with it no matter what it takes to make it that way, Brandon handled the claim beautifully from beginning to end, and cared about my car as much as I do! Thanks again Brandon! read more

I want to thank McCords Vancouver Toyota for recommending Five Star when I called them after my accident. Five Star responded immediately to my phone call, coordinated with the tow company and had a loaner car waiting for me. Brandon and Sean (sp?) are excellent communicators both to the insurer and to the customer. They kept me up to date with frequent calls that they initiated. I was relieved to find that they have their own loaners which eliminated paperwork and saved time. Perfect for me, although my 2025 RAV4 is a hybrid the standard 2025 RAV4 they provided was similar enough that it made everything easier. On top of that they ending up not charging their usual $35 day for the loaner but gave it to me free. Not only did they finish a close to $10,000 job in 3 weeks, one week after getting the final go ahead from insurer, they got it finished a full week earlier than promised! They never promised anything they didn't deliver on and were careful not to make promises on issues out of their control like availability of parts or turnaround on insurance approvals. It is impossible to tell that the car was hit head on by an out of control contract driver in my own driveway. Not only did the exterior look like it just drove off the sales lot, they cleaned the interior which was definitely showing the effects of living on a farm accessed by a muddy gravel road. I actually have some perspective on this as I watched my husband have an extremely negative auto body repair experience with terrible communication both to him and with insurance. It dragged on forever with many false promises, massive frustration and distrust...all of which made the accident recovery process much more painful and costly. I've told friends and family, my local insurance agent and my financial advisor how impressed I have been with Five Star Auto Body. They earned my trust. I hope I never have occasion to need their services again but would not consider going anywhere else. read more

Anyone looking for a great experience at a time of woe (a crunched car) should definitely visit Marley at 5 Star. All aspects of your visit will be positive!! You will be treated with respect. Your vehicle will receive the best care possible and done so at a very fair and upfront cost. Your inquiries are met with honest answers. Marley strives to produce a job that passes his personnel inspection/critique which far outweighs that of the you, the owner. The work is done in a timely manner without delays and/or excuses. Marley offers loaner cars as well should you need one. I have had 2 projects completed in his shop over the last 6 months and have walked away completely satisfied with both. You'll realize at the end of the project you have made a reliable friend that you can depend on in the future should you need him. After leaving there I found myself speaking of my positive experience with friends and family during general discussions. Without hesitation I will send anyone I know to this shop. Should any friend or family member of mine be in need of collision repair or an honest assessment of damage repair they will hear nothing short of a positive rant from me. 5 Star is easy to find - just turn west 1 block where the RR tracks cross St. Johns Blvd. You'll be greeted by a man that is honest and proud of his work. You will soon understand that you made the proper decision by stopping in and discussing your repairs with a knowledgeable and respectful person. No cutting corners at this shop, pleasing his customers is number one on his agenda. PS....Marley's shop is an amazing place. I doubt there is a larger yet better managed one in all of Clark County and perhaps P'land. read more

My 2019 Toyota Highlander Platinum Limited was SEVERELY vandalized while on the Jiffy Airport Parking lot in Portland, OR (don't go there... they refused to help with the costs of the damages that happened on their "monitored and secure" lot... pretty much told me "sorry about your bad luck"... for a $12,000 vandalization that occurred on their property). Panoramic sunroof demolished, headliner cut through, front window smashed, pry bar entry attempted on the passenger door windows, tons of glass everywhere inside. I called a couple places, no one could get me in for several months, I'd they even provided that scope of damage repair. Got referred to Five Star Auto Body in Vancouve, WA. Called and spoke with Marley, he got my car right in and made me feel safe and like I was in good hands, and I was! The team here made my car look brand new! They went above and beyond, removing my back seats to ensure all the shattered glass shards were cleaned up, and even put my license plates on the car for me (I'd had them in the front windshield due to having plates stolen off the vehicle recently) without me even asking. I'm not one to give an empty compliment, it needs to be earned, but these guys have definitely earned my trust, and this review! I hope to never have to experience this type of damage on another vehicle (so stressful), but if I do, I would certainly go back to Five Star Auto Body in Vancouver, WA. As I told them, I am extremely grateful and appreciative of every part of their service... and to top it off, they got everything done much faster than I had anticipated! If there were 10 stars available, I'd give them 10! read more

Recently, I noticed a sizeable lump of what appeared to be tree pitch on the hood of our shiny new car. I'm not sure what it was, but it turned out to be something much more tenacious than a tree can produce. I managed to remove it, but I was horrified to stand back afterwards and see that I had left a silver dollar size area of scratched and dull paint in it's place. I tried to buff it out with a polish compound, but without much success. I took the car to a highly recommended body shop to get an estimate, describing my problem as a minor paint issue. They gave me an appointment to have someone look at it 10 days later. I then spent eight days trying to distract my wife's attention every time we walked up to the front of the car. (Um, I hadn't confessed yet). Today (one day before my scheduled appointment), I took the car to Five Star instead. Phil came out and looked at the damage, drove the car into the garage, then re-emerged ten minutes later with the hood looking as good as new. He refused to charge me anything. As my part of the deal, I refrained from giving him a guy-hug in public. Sure, I appreciate how they were willing to solve this problem for me immediately and then not even charge me. But I would also give this business a very high rating just based on having been to the shop and seeing what a first class operation it appears to be. Easy five star rating for me. read more

Five Star Auto Body is and will always be 10 stars to me. They went above and beyond for me and my Toyota. I cannot be happier with the choice I made by going to them. Although ken, Marley and Phil were all involved, Phil was the one I had dealt with from the get go. This man had me sold from the moment we spoke but I thought I'd best get other estimates and due my homework. He took time to go over everything that would need to be done, he listened to my concerns, answered my questions and genuinely understood and cared that my car was very important to me and was my pride and joy. He didn't for one minute treat me like a claim number or just another car. He went so above and beyond that he surprised me with fixing my window. Such a great thing to do! I'd already shattered one window because of the issue with it. So this gesture has reached a level of superior customer service with me that many are unable to do. I will go back to them ten times over and send all my friends and family to them as well!! They truly made my experience seamless and rewarding. Phil, you are the best of the best!! I am so happy to have done business with you and the Five Star team!! Thank you all so very much!! I appreciate you all!! read more

Five Star Auto Body are outstanding! I would recommend these guys to anybody, in fact I already have! The owner is totally hands on. I popped in unannounced the owner Phil greeted me at the door. Came right outside to take a look at my truck repair needed. He explained how insurance companies work and assured me my repairs would better top notch and the painting would match perfectly. He was not joking.. my truck came out beautiful the paint matches perfectly!!!!! Though they had many vehicles they were working on, they mad me feel like mine was top priority. As I'm sure they do with every customer! Every person I dealt with was top quality. They have a huge shop that is so clean! No junk laying around, everything seems to have a place you can tell the workers take pride in this place. I have never seen a cleaner auto shop! When I went to pick up my truck a truck traveling the roadway went off the road right in the ditch at their driveway. It only took seconds for a couple of the worker to grab a truck and tow chain to pull the poor guy out of the ditch. These guys get N A+++++++++++ in my book! Ty 5 star you guys are the best!!!! Carol read more

WOW, truly impressed. I normally have Mackins fix my cars and they did okay but when i had an accident and tried to take it there but, the staff was very rude and wanted to schedule me for just an estimate two weeks later... I then called Five star after reading reviews and Mike answered and just by his voice you could feel the level of care he had. He told me no appointment was necessary and would even stay late if I couldn't be there by 5pm. When I got there I was I was immediately greeted by Mike and Brandon and they were ready to help. Long story short, Mike went out and looked at the damage, after letting him know my situation on a fixed income and he simply said " let me see what I can do " with a smile on his face. 10 mins later he comes out with my car and the bumper is reattached, and polished some of the scratches. I pulled out my purse and when i tried to give him money he turned it away and told me it was 100% free and to just remember our shop if you ever need us. You guys will now be getting all of our business and thanks again Mike and all the staff there read more

I needed a large dent fixed in my Acura MDX rear quarterpanel. I had several estimates, and everywhere I went, the guys were pretty nice. Five Star was a step above. Marley did the thorough estimate, and we came up with a couple options. He seemed like good, honest family man. Their estimate was also lower. They worked with me to reduce the cost, since it was out of pocket for me, which the other guys didn't really want to do... they all thought I was gaming the system or something by saying it was out of pocket, I guess people do that. But Five Star believed me and helped me out. Phillip was great to work with. The FREE loaner car was really nice! Just handed me the keys, asked me to fill it up when I brought it back. Nearly brand new Honda...made me want to get a new car. That made this adventure hassel-free. Their work was perfect. Can't tell where the dent was at all. Just like new. This was the 4th place I took my car, next time Five Star would be the 1st place I take my car. read more

I was in a "fender bender" last October, and like others in my predicament I checked the reviews of other customers and found Five Star Auto Body the best overall. Thought I'd try them out. First, I was surprised that the repair was less costly than I thought it would be (not that it mattered too much, as the insurance company was covering it). Secondly, the work was thorough and done to perfection. These guys really know their stuff. Third, their PR is every bit as good as their work. You couldn't deal with a nicer person than Phil, but Marley and the whole crew are all easy to deal with and able to explain what needed to be done. I was so pleased I told them I would send anyone I knew who needed body work their way. I did one better and had my daughters broken outside rear view mirrors replaced on her pickup on my dime. They even took care of a couple of other minor issues at no extra cost. Really, you can't do any better than these guys. No need to look any further. read more

My car was parked on the street and crashed into by a hit and run driver in the middle of the night, sticking me with about $2,500 in damages. My insurance company recommended a couple of the giant body shops in the area. You know, the ones where you're just another number, and they cut as many corners as possible to squeeze out a little bit more profit? Not being impressed with any of the suggested shops, I looked around online for a smaller place with good customer reviews. I found Five Star Auto Body, gave them a call, and never looked back. I didn't need to make an appointment before bringing the car in for an estimate, they took care of getting all of the information to the insurance company, offered me a free loaner vehicle while the repairs were done, and I got my car back good as new. I hope I'll never need an auto body shop again, but if I do, I'll be back to Five Star. read more

Working with Five Star has truly raised my expectations for what a work environment should be. As a customer I have brought in my own car multiple times and have been through the process myself. What I didn't know is how much heart and effort everyone in the office and the shop puts into each individual job to ensure that the customer leaves happy and relieved. I love to wake up in the morning and know that I am happy to go to work and be able to help anyone who walks through the door. I'm sad to go back to college but I know I will refer anyone and everyone to Five Star for any auto collision repair they need. My coworkers have been nothing but respectful, honest, and benevolent. I'm proud to say I worked for Five Star and hope I can come back in the future to be apart of this great staff that makes me feel like family. read more

We recently purchased a 2014 Chevrolet Cruze from a Portland area dealership. While the vehicle had low miles and the interior was immaculate, the exterior needed some cosmetic attention. We live in Vancouver and wanted to use a local auto body shop. After searching the various auto body shops in Vancouver, we settled on Five Star Auto Body and couldn't be happier. The owners and staff are extremely friendly and professional. While the repairs needed were relatively minor and inexpensive, our vehicle was given the same high-level of attention as an expensive insurance claim. And when a problem was discovered days after we took the vehicle home, Five Star Auto Body was quick to resolve the issue in a timely manner. Five Star Auto Body definitely lives up to their name and we wouldn't hesitate to use them again! read more

Wow! What a great experience. I brought my 2010 Subaru Legacy to Five Star on 9/4 to have my bumper replaced and work done on my side and quarter panel. I was anxious about having to get my car repaired and painted, in the past it was a nightmare. Previous auto body shops had my car for 2-3 weeks because each time it was re-painted, the pearl white tri-color paint didn't match the rest of the car. Marley called me on 9/7, 3 days after I dropped off the car and told me it was ready to be picked up. When I got to the shop I was pleasantly surprised, the car repair was done perfectly and the paint color matched flawlessly! I was in shock, I have never had a repair completed so quickly and without any issues. I highly recommend Five Star, wonderful customer service, quick work and they do such a great job! read more

WOW!!! I'm completely blown away at the service I just received at Five Star Auto body!!! I had a dent in my car and had gone to another auto body shop the day before to get a quote and wanted to get one more quote so I went to Five Star and there quote came back $2,500 LESS!!!!! And they were able to fix my car right then and there! My daughter was even sleeping in her car seat in the back and they let me pull in and fixed it with me and my daughter in the car so I didn't have to wake her!!! I'm just completely blown away with what a positive experience it was! I will for sure be back and I highly recommend to anyone looking for a trust worthy, friendly and high quality auto body shop! Philip was the one who helped me at Five Star and he was incredible! read more

This shop is as good as it gets. Seriously! You won't find a nicer group of people doing the job they love for their neighbors. Both of my side mirrors were replaced for a ridiculously reasonable price, I just couldn't turn down the estimate. And the best part was that they repaired my passenger side door for no charge. The door used to make a horribly loud noise every time it was opened, and they trimmed down the panels and moved the metal back into place. I'm so happy to have the door repaired after putting up with it for ten years. I'm super happy with all the work and will be back for sure, and will also recommend them to friends and family as much as possible! I couldn't be happier with the work, and the time they took! Go see them, you won't regret it! read more

After my husband got rear ended in our car, I went to 5 different auto body businesses in the Vancouver area. Most of them had nice offices and shops, but Five Star Auto Body appealed to me the most. They were so personable and helpful when I met them. When I picked up our car, I was so impressed with the great work they did. They presented it to me in their cool showroom. It made me feel special and it really showed off the car. They did a tremendous job cleaning it too. They said they only use manufacture parts and I was impressed by this too. If anything ever happens to our cars again, we will definitely go back! And we will gladly recommend them to anyone who needs auto body. They are the BEST! read more

It is seldom that I give a 5 star rating to businesses but I can't say enough good things about the quality of work and the high level of customer service we received at Five Star. Sarah and Phil were absolutely awesome in communicating with us and our insurance company. I had been considering trading in my car before the accident, but it looks so good now that I love my car all over again! I wish all businesses practiced the level of customer service that these folks do at Five Star. I will never go anywhere else for auto body work. read more

my neighbor recommended them after someone hit my car and I came away very happy with my experience. Sean, the manager kept me updated throughout the process, shooting me an email or calling every time there was new information or the car moved into a new phase of repair. They literally took care of everything, the car is nicer than it was before the accident. Great service, from a great team of local guys from the community. Exactly the kind of business where you want to spend you money, couldn't be happier. read more