The owner presented himself as responsive & honest. Then he asked for us to send over the 2nd estimate we received from another shop. When we arrived for our scheduled repair he had changed the quote. He didn't communicate this to us & we had not agreed on the new quote. He simply raised the price when he saw another shop estimated the work at a higher price. He's crooked, money hungry & rude. Other customers were extremely aggravated with him in the lobby while I was there. I ran away & I suggest you do the same. This is not how business should be conducted. read more

My car was backed into and I dropped it off on Friday and had it back by noon on Wednesday! Replaced the fender and headlight and did a great job. Also they dealt with the insurance company and kept me in the loop. They are very professional and seem genuinely nice. I will definitely be referring them to anyone who needs their service. Very happy customer! read more

I had a wonderful experience here. Philip was on top of everything and had my car finished in less than two days. He was very accommodating with helping me arrange the payment for services. I definitely recommend this place! Thank you! read more

Always impressed by the professionalism and great work these guys do! They will always have my business and I trust them completely! They have worked on my wife's Jeep Cherokee trail hawk and it always turns out great. Now I just need people to stop hitting her car with their doors!! Great Job 5 Star Auto Body!!! read more

Phillip took care of me from the moment I walked in the door. He dealt with the insurance, he arranged my rental car and he made sure my car got only factory parts. The results were amazing. This is my new shop, they have done great work for myself, my wife and my son-in-law. Anywhere else would be an inferior experience! read more

Phil and Marley (and their team) do incredible work. This is the second time we have used them and they are the utmost professionals. Also, providing a rental car at no cost is unheard of. I highly recommend using them if the occasion presents itself! Thank you guys! read more

I have used this shop twice now. They are fabulous. Phil made this the best possible experience. Easy and professional and the work was superb. I recommend this shop to anyone! read more

Our daughter found 5 star on yelp right after she got her licence..... Good thing because our family has needed them a couple times since. We have a high deductible so repairs come out of our own pockets. I was trying to go cheap with the last repair and live with a small scrape on the bumper, Marley couldn't stand to have it leave the shop looking less than perfect so they offered me a deal I couldn't refuse. Phil and his team are true professionals who take pride in their craft. Just don't want to see them again for awhile. read more

Took my car in to Five Star Auto Body to get an estimate on repairing a scrape above the right rear tire. Instead of writing up an estimate I was told to wait a few minutes and they could buff out the scrape. Less than 15 minutes later, my car looked like new and they didn't charge me a cent. I wouldn't take my car anywhere else. Wonderful service. read more

Five Stars is right on with this auto body shop. The customer service and quality of work were both exceptional. I would certainly recommend Five Star Auto Body to my friends and family for auto body repair. Phil was a pleasure to work with and the turnaround time for the repair was very good. read more

I came to the shop with an auto body repair, the result of being rented in Portland. I had read the reviews and had expected a stellar experience but instead was left with a very sour taste in my mouth. I went for the estimate and was met by the owner, a younger man, but at the time seemed adapt and responsible. He prepared the estimate, citing that he did not have contracts with any insurance companies; the result of which produces much higher than expected estimates for the work being done. At this point I just needed him to submit the information to my insurance company as they wanted a copy of the estimate and pictures. Once I obtain the information from my insurance company I called and spoke to Charlie I believe his name was at least four times over the course of nearly a week and was met with each time a response that the owner would get back to me as soon as possible or the owner was in the shop and he would get right back to me or the owner was otherwise occupied and I would receive a call back. I never got a call back, not once. I ended up taking my truck to several other shops in the Portland area and found all of their estimates to be reliably accurate and approximately $600 to $700 less than the shop. This shop may produce good results with their product, I do not know, I do know however that their communication is appalling, they have absolutely, in my opinion, no respect for their customers. Their prices are very steep and are not in line with other more reputable and established businesses. Take your business elsewhere you, will better be served where you are respected as a customer. read more

I never take the time to write reviews for businesses, but never have I been so blown away by outstanding service. From the moment you step into this place of business, you feel cared for, listened to, and valued. Everyone I spoke to was warm, courteous, and extremely helpful. Secondly, when it came to my car, they took extra care to remove additional dings over and above what I needed. The paint and repair they did had my car looking brand new again, and in addition, they had cleaned and detailed it inside and out! Five Star knows how to earn customers' trust like no other. Don't go anywhere else. read more

I stopped here for a minor scratch on my bumper. They were very quick to help me and even fixed it right away. They made it look like nothing happened. Would recommend this place to anyone. read more

I took my Suburban into 5 Star after my husband hit a deer because of reading all the raving reviews they have. The reviews are spot on, this place is great! They made sure that the vehicle was fixed properly in the most cost efficient manner since we were paying for it ourselves. Marley did our estimate quickly so I did not have to wait forever like I did at the other 2 places we got quotes from. Philip was great and getting the vehicle in, fixed and back to me very quickly. I highly recommend them and will be returning if I need more body work done in the future. read more

Just picked up my ML500 and I'm incredibly happy with the job Phil and his people did. I chose his business because he spent the most time during the estimating process with me, explaining everything they would do and why they would do it. Their prices were very fair and the work done in a timely manner. I would definitely recommend them to anyone needing body repair on their vehicle. read more

My wife just picked up my car and was amazed. They did a wonderful job in repairing the dents and bumper. Great color match. You couldn't tell that it was ever dented. They went above and beyond in making sure that even the small rock chips in this 10 year old car were taken care of. Definitely will use them again if needed. read more

My son's "new to him" Acura got hit in a parking lot and we panicked- my insurance agent recommended Five Star and we got in right away for an estimate. Phil quickly popped the panel back into place (making it road-worthy in all our rain) and provided an estimate for a full repair that we will pursue later. Phil is honest, friendly, professional, and fair. He saw how upset we were and immediately put us at ease. We'll be coming back, and meanwhile recommending him to anyone in need of auto body work. Thanks, Phil and Five Star! read more

After a traumatic car accident, I found Five Star Auto Body on google and checked it out on yelp, and I am sooooo glad I went here. I did some pretty good damage from 'stem to stern' on my poor jeep and had to do the entire repair out of pocket. I also did not want to look at it and know I had been in an accident. Well, they worked really hard to negotiate good prices on parts and keep the costs down. They had the skill to fix some of the more challenging parts. They repainted pieces. They even replaced my tires for me. In the end, it is stunning. It is my jeep. I feel grateful everything happened in a jeep so I was ok; and grateful I can drive it good-as-new and feel normal and safe again. Thank you!!!!!! read more

I would rate this auto shop with 10 stars if I could. I live across the street from 2 different body shops. But Five Star was recommended to me by a very trustworthy mechanic, so I figured it would be worth it to drive the 3 miles to go there in my beat up car. I am so glad I went with my intuition. Not only are Philip and the rest of the staff extremely friendly and kind, but they do quality and quick work. The front bumper of my car had fallen off and it was a little mangled to boot. Needless to say, I was concerned about whether it would be possible to fix it or how much it would cost. Phil and someone else worked on reattaching my bumper immediately and were done in about 30 minutes or less. I wasn't wanting it to look brand new, just look functional again, but it actually looked better than before! Any other place could've easily charged me $100 or more. But it didn't cost anywhere close to that. Without being too specific, I'll just say I got an AMAZING deal. I really couldn't be happier. After the experience I had, I will never go anywhere else in the Vancouver or Portland area for body work. These guys are honest and compassionate and that's a hard combination to find in the auto shop world. I really can't recommend them enough! read more

I definitely recommend this auto body shop if you need work done on your car. I brought my brand new 4 Runner here after it got hit in a parking lot by an uninsured driver. I knew I didn't want the insurance company's shop to fix it so I researched the best shops in Vancouver and found this place. It is very close to my house which made everything even more convenient. The owner of the shop Phil was extremely helpful and said he could fix it and that he works with my insurance company all the time. He even gave me a free rental SUV which was unexpected and amazing at the same time because then I didn't have to coordinate getting a rental from another place. They finished my car sooner than I expected and I was able to pick it up after work on a Friday after dropping it off on Monday. The car looks like nothing even happened which is the whole point. I definitely recommend this auto body shop because it made my annoying situation almost fun and not stressful at all. One thing though, since they are so good at what they do expect to not be able to get in for a few weeks. It was worth the wait. Thanks to the whole team at 5 Star! read more

they deserve 6 stars, but I will settle for 5! They are an exceptional group of getlemen that are kind and honest and know how to turn a stressful time with having a damaged vehicle into an experience that keeps you saying wow. I have had to take my car there a few times. One time for a wreck and two other times for some bumps and bruises. My car always comes out looking brand new and in a timely manner and they are reasonably priced. Thank you, FiveStar Autobody! read more

Amazing attention to detail and super friendly staff. They were not on my insurance network, but I read all of these reviews and went with them and I was not disappointed. Please go to them even if they are not on your insurance, they work with insurance and advocate for you. Amazing experience! read more

Marly at Five Star found​ the used part at a local wrecking yard​​ for $40 less than I could replace on my own. I purchased​ the part so I could inspect it and see if it was serviceable​. Brough it back to Five Star an in less than an hour problem solved. No job to small, excellent​ service, great value. read more

Phillip Schubert & all the auto technicians at Five Star Auto Body are the very BEST!! Spent a lot of time explaining the work needed, very honest & fair with pricing, and did exceptional work on my car. They are so nice, and professional & even went the extra mile to make it look perfect again. My new favorite! Can't go wrong coming here. read more

Honest, OUTSTANDING quality work, above and beyond customer service. I have searched Clark County far and wide for a reliable, honest, trustworthy, customer-oriented (rather than insurance company-oriented) car repair shop and have been rewarded with Phil and his great team of high-caliber, professional people providing best quality repairs and top notch customer service. They do only what needs to be done, and they do it right. They interacted with our insurance company as if we were their family, not letting anything slide, always our vigilant advocate. Donny, who did the lion's share of work on our beloved Adventure Mobile, is completely trustworthy and cared about our car like we do. Phil explained everything, did everything right, while caring about being timely. Everyone there is so accommodating. I mentioned the bottle caps in the console were treasured keepsakes and not trash, with a sheepish chuckle, and when I picked up our car, sure enough, those caps were taped and marked. Such kind attentiveness! From an accurate estimate and fair pricing, to flawless repairs and stellar customer service, Five Star is AWESOME and the only place to go! read more

My car was in need of a new side mirror and I was dreading having to go into a body shop and probably get some type of runaround. I was so pleasently surprised by my experience at Five Star. Phil was able to get the necessary part used (which saved me a lot of cash). He was friendly, honest, and super prompt with the repair. All around great! Plus he made my baby laugh... I'd give them 6 stars just for that! read more

They are the best, most professional I have experienced in my 40+ years of driving, can't say enough good things, you can't go wrong with this top notch company! read more

If I could give lower than one star I would. This place has taken almost four months to fix my car. I was referred here, thinking that it would be a good place. They do not call you when they say they'll call you, they make promises they cannot keep.. I have been patient for months. They have bad costumer service and I will not ever go here again and will not refer anyone here. read more

The reason that I chose Five Star Auto Body was because they advertise on their web site that they have "Free Rental Vehicles on all repairs". What they don't say, is that you must make these reservations in advance. I did not; thinking that if they made the claim on their website that they would be prepared to lend me a car, or at the very least, when I made the appointment a month in advance, that they would ask me if I would be needing one. My bad apparently, so I was without a car for a week. On the plus side, they got the repairs done in a week. I had asked for the dings, etc. to be repaired on my car as well. They did an excellent job on repairing the car, and getting dents out. I did have to take it back in later for another day as they did not catch all the dents. There were some dings (chips) that I thought they would take care of as well because I showed them to Phil as part of my concern, and he didn't say they couldn't take care of them, so again I assumed.....When I picked up the car for the second time the dings were still there, so Phil came out to the car with me and explained that they couldn't get them out without painting the whole door. Wish he would've said something about that in the beginning. Still, I would've liked to have known what my options were as far as them painting the doors, so I could decide on if that was an expense I was willing to bear. By them not saying anything, I did not have an option to ponder, but an assumption that this was something they could do. In addition, I noticed on the way home (1st time I picked up my car) that my tinted window was scratched on the passenger side. I immediately took a picture and called Phil. His claim was that they only vacuumed the inside and that it was not done by them. I guess that is one of those things as to how do you prove it wasn't there when you dropped off the vehicle? I am extremely detail oriented (pretty anal about it) and notice stuff like that pretty quickly. I had just had the windows done a year ago, so now I am out more money to fix the scratch. All in all, they did good work, seemed honest, but could improve on communication. Not sure if I would go back. read more

Just got my '91 Geo Metro back from 5 Star Auto Body. They did a fantastic job! Given that it's an old car, I knew that getting the parts for it would be tough. In fact every other body shop in the area told us that they either couldn't find the parts, or wouldn't even work on the car because of it's age and the difficulty of finding the parts. That didn't deter Phil at 5 Star. He not only found the parts, but also got them at a much lower price than the other companies quoted. Once they got the parts in, they began work on the car right away and got it back to us quicker than they originally estimated. The color match was damned near perfect. Quite a feat when you consider that the car's paint is original and almost 24 years old! In addition to doing fantastic work, everyone at the shop was a real joy to work with. From what I understand, the company is employee owned, and they don't take referrals from insurance companies. As such, they really do go the extra mile to satisfy their customers, because word of mouth advertising is critical to their business' success. Well, here's a little positive word of mouth advertising. If you need body work on your car give them a call and ask for Phil. He'll do everything he can to prove to you that your choice was a wise one. read more

We have used Five Star several times...paint jobs, parts fixed, fixing damage on vehicle after accident, etc. We have always had great customer service and they have always done a wonderful job on all of our vehicles. They are the first place that we recommend to friends and family when they are needing something fixed on their vehicles! read more

I received exceptional service for my car. They did a great job in fixing the dent I had. I had emailed telling Phil an approximate time I would pick up and he had my car running and warm for me on a cold, snowy day. Not only that, the car is in immaculate condition inside and out! This is where you need to go!!!!! read more

Definitely recommend, I have my front bumper re-attached which I can barely see any issue with it within 15min with $0 charge where the other body shop gave me a $1400 quotation. I'm so glad I found five star body shop. read more

I had an underbody cover panel torn loose on my Mercedes when I scraped over something. It was recommended I go to a body shop. Found these guys on yelp. They fixed it while I waited, couple of screws. They didn't even charge. They call themselves the friendliest body shop in town. I agree! read more

FIVE STARS!! This company lives up to their name. Simply the best customer service that I have had in a very long while. If you want someone to go to bat for you, make it seamless and painless...Five Star is the place to go... I have had more than one car worked on by these folks and every time the same GREAT Service!! Trust Me...If I am taking the time to post a review, its because I am compelled to out of recognition for excellence.... Thanks Phil and the crew!! read more

I couldn't be happier with my experience at Five Star Auto Body. Phil and his crew are as nice as they come, and their work is exceptional. I'm new to the area and still had Mercury Insurance when I had two mishaps with my car in the same week, neither of them my fault, that required both the front and rear bumpers of my 2015 Mazda3 to be replaced (Welcome to Washington! :-/). Since Mercury doesn't have offices in Washington, they had to assign an independent adjuster to inspect my car. Unfortunately, he didn't do the best job and wrote that one of my bumpers could be repaired in his report. Phil brought it to his attention that the bumper had to be replaced and made sure the job was done right. They spent time to make sure the pearl white was applied perfectly so it matched my car (a multiple step process that was no easy task!), and when I found a few flaws where dust had settled in the paint on the rear bumper, all I had to do was take my car back and have them buffed out. If you ever need paint or bodywork, don't hesitate to call Five Star! read more

So happy with Five Star. Phil did a great job explaining what could be done with the scratches/dents on our vehicle in the most cost effective way. They ended up doing a little extra for no extra charge. I would definitely go back! read more

Woohoo! As good as it gets! Those are the right words for Five Star Auto. They were excellent in every aspect. Right from the start they took care of everything. It couldn't have been simpler and the result were superb. After my accident, my car looked like the terminator at the end of the movie. But Five Star Auto put it together like new. They were very thorough, with an eye for detail. They worked great with my insurance company. I didn't have to be involved and everything that was needed was taken care of. Phil takes great care of his customers, both human and automobile. I would whole heartily recommend Five Star Auto Body. read more

The rear bumper on our new RAV4 was marred during a slight misunderstanding with a descending garage door. Not a big repair job, but Phil was quick to write a quote for us, and just as quick to put us on the shop schedule. He then phoned us a few days in advance to say they could get our job done even sooner if we could bring the car in one day earlier than planned. Done deal and they finished when promised, then gave us a quick phone call to let us know we could pick it up. Our bumper looks just like new now, and we've never been happier with an auto body repair shop (even when our own son worked in one). read more

I took my Saturn 2000 SL sedan in recently because someone hit my bumper, and these guys were hands-down AMAZING! I got a really speedy estimate (both the cost and the time it would take), and they guaranteed that the final cost wouldn't be a penny over the estimate (and it wasn't). None of the surprises you get with other places: "oh, there was a $40-whatever-fee, blah, blah, blah". The manager who did the "estimate" (which isn't really an estimate because it's the exact cost) promised that the cost they tell their customers is the final cost...no surprises. They arranged everything with the other guy's insurance company, they helped me get a rental car arranged, and the final repair looks perfect. Saturns have the name carved into the bumpers and it's not just a simple job of pushing out the dent and fixing the paint, so getting a repaired bumper that looked brand new was fantastic! They even washed and vacuumed my car (which I practically live out of and doesn't get vacuumed very often). They don't do a ton of advertising (I found them by a Google search) and I want to make sure they get the credit they deserve. I will absolutely, without a doubt come back if (forbid) I need another repair. And I'm definitely telling anyone I know to come here. Honest, accurate, and fast. Super happy with everyone there! read more