It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If you need a company to back its product look no further. We had equipment installed that was…read moredefective and they stood behind their product. When the manufacturer wouldn't do anything else, they took action and replaced it. I'm forever grateful for Les and his crew for going the extra mile and now we are cool inside when it's in the upper 90s outside.

I live in another city and my elderly mother called me regarding problems with her furnace/ac unit…read more I saw Bob's received excellent reviews and recommended she call them. They sent Phil out immediately and he fixed the scrubber/filter unit (recently installed by a competitor), disconnected a cold air return duct that shouldn't have been installed in the first place and turned on a breaker that was off. The system is working great now for just a one hour service call - excellent work with no upselling. I told Mom to call Bob's from now on.

Bob returned my call within 3 minutes and set an appointment at 1:30 that afternoon. He called at…read more1:10 to confirm and then showed up right on time. My HVAC was fixed and heating the house again within 30 minutes. He had the spare parts necessary with him so there were no delays. The entire time he was friendly, professional, and eager to show me what the problem was. I haven't received the bill yet, but every aspect has been perfect so far! THIS is what great customer service looks like.

I've had the pleasure of working with Columbia Cooling & Refrigeration for both my personal…read moreproperties and many of my real estate clients, and I can't recommend them highly enough. Over the past year alone, they've helped more than a dozen of my clients, as well as serviced the HVAC system at my Airbnb, where guests aren't always the gentlest on equipment. Every single time, they've been incredibly responsive, efficient, honest, and reasonably priced. What I appreciate most is that they never try to upsell unnecessary repairs or services. They take the time to explain what's actually needed, provide fair solutions, and stand behind their work. In an industry where trust is everything, I trust them completely. Whether it's a routine service call, troubleshooting an issue, or helping a client through an unexpected HVAC problem during a real estate transaction, Columbia Cooling & Refrigeration is always my first call. They've earned my confidence and continue to be my go-to recommendation for clients, friends, and family throughout the Wenatchee Valley. Professional, dependable, and honest- exactly the kind of company you want to work with.

Our HVAC was getting warm during the day & we called later in the day to have someone come out…read more They actually came out that afternoon & fixed the problem. They are so reliable, they are open normal hours & don't close early & they are always so polite & knowledgeable. We highly recommend them!!!

I called Phil's Heating & AC when my furnace blower started making very loud noises. He came out on…read moreJuly 4th and quickly diagnosed, then fixed the problem - the blower motor had failed. I thought his charge for service was very reasonable. I wouldn't hesitate to call him again!

These guys were amazing! Answered promptly. Were able to come help right away (water intrusion in…read morebasement). He updated me when he was slightly delayed in arriving. They worked quickly getting things resolved. In short order, the water was gone, things were cleaned up, and fans set to dry it all out. He was very thorough and checked areas of the basement we hadn't thought to check because there was no visible water intrusion but the sensor was picking up moisture so he put a fan on it. Their quick response, clean up, fans, and expertise were well worth what they charged. They followed up and double checked how things were going a couple days later. Very happy with them! Frankly hope I never need them again but it's nice to know they're there if I do.

Ben came out when we had a leak in our kitchen. He came within twenty minutes from when I called…read more They did a great job getting us back together in record time. Thank you Julie

He is very efficient, takes his time and thorough! I was so happy with his work. He has done quite…read morea bit of work for me and explains everything I want or know.

We needed work because the garage door wouldn't go up and down. He suggested things to try before…read morehe came and had to charge us. (Already tried them). He came and diagnosed the problem and fixed it within in his suggested timeframe!

Called because we are selling so needed an inspection and septic pumped. Receptionist was super…read morenice and they got us scheduled quickly. When I called because I hadn't received the email (my e-mail's fault), they resent and I was able to pay over the phone. No issues and would recommend! It's expensive but I get it. Didn't compare to other companies so I can't judge.

I had posted earlier that the truck that pumped our septic tank left a small dinner plate size of…read moreoil in our driveway. After notifying them they sent me a written apology along with a gift card to Lowe's to help with the clean up. How very kind of them. This is how a business stays successful! Pleasing their customers.

Jay did a great job! When the bigger company quoted me three weeks, he was there the same day. He…read morewas fast, knowledgeable and took the time to make sure the not only the AC worked, but that the whole system worked. Give the small guy a chance!

Jay's installed a heat pump in my home. I couldn't be more pleased. I liked the brand of heat…read morepump and it was considerably less than I thought I would have to pay, yet qualified for full PUD refund. He was great to work with and made schedule adjustments for my convenience. And if I needed to contact him, he returned my calls promptly. He also made necessary adjustments due to wiring in a manufactured home. There was no additional charge. I highly recommend Jay's Heating and Air Conditioning.