Was referred to go here by the Toyota dealership. I needed to get my new CA plates on and my old ones removed (they were rusted in). So glad I went to this shop. Very quick and friendly service! Will definitely go back for any further body shop needs! Thank you! read more

Great service and very helpful. Brought in my car with the front air dam falling off and they secured it on the spot. Was able to get an appointment quickly. read more

My poor Honda Civic was broken into and stolen. Once my car was recovered, my insurance company recommended me to F. Lofrano and Son for repairs. My ignition was punched out thus leaving all the electronics on in my vehicle, causing the battery to die. Lofrano told me it would be a month before I could take my car in for repairs, but were nice enough to accommodate me (next-day) due to my circumstances. Service was fast, and they even detailed my car from the inside out! read more

Outstanding customer service from Greg! I went in this morning to have them look at a few minor issues with my car. 1) My bumper was slightly detached on one side due to a few internal pieces that had broken and 2) My old license plate was stuck on my car as the screws were rusted/stripped and one of them had broken inside. Greg was honest about the price that it would cost to completely fix both issues and suggested alternative "DIY-like" fixes that would do the job nearly as well. Greg and his team went ahead and performed these repairs at NO COST and had me out of there within 30 minutes. I'm very pleased with my experience and highly recommend this place. read more

Due to no fault of my own I've had to use F. Lofrano & Son twice this year; both times the experience has been friendly and efficient. All of my questions were answered with patience and knowledge. I was greeted in person with friendly faces, and on the phone with enthusiasm. The body work proved to be beautiful and professional. read more

Excellent Job they did!! I fixed my car few times there!! Everytime, their staffs are very very helpful!! Everytime, they helped me through my insurance process. Everytime, they gave me very neat and clean job!! I am driving a 2004 car, when I pick up my car last year, I thought I just bought a brand new car!!! They even help me to clean off all those blur stain that I have no way to clean stuck on my front lights without charge. If you have insurance, I highly recommand this shop!! Their Estimate might be a little pricy compare to a lot of shops, but it really worth because they do very very fine jobs. Unforturnately, a car just hitted my car two days ago, I am going to see these guys again pretty soon!!! read more

Jesse and his team were super friendly and helpful when my car bumper needed work. They were very communicative and easy to work with. They helped me get the shuttle to Hertz for my rental. Great quality, great communicators and convenient location. Highly recommend! read more

Called in and made an appointment then received an email confirmation. Walked in and I wasn't in the system. The front person was pretty rude about it and tried to blame me somehow. So I was turned away for not having an appointment in their system and couldn't get the estimate. Pretty lousy service if you can't honor something that you've provided your customer in writing. What else will they not honor once they get you in the door? read more

Unfortunately, I can't speak to the kind of work this place does because they were so spectacularly rude and uninterested in helping me. I actually took work off to get an estimate (because, unlike most shops you can't just get an estimate on the fly) and they had no record of my appointment. After calmly asking if they could accommodate me anyway I was essentially ignored. I hope that in a struggling economy places like this are actually held accountable for customer service. read more

Professional, transparent, and honest, this auto repair shop is the definition of quality in service and work. My Mercedes suffered a crash and my insurance company recommended F. Lofrano & Son, Inc on diviz. I shopped estimates around other shops, but got the most thorough estimate and professional feeling from this shop. Trusting my gut, I went ahead and it was a great decision. They took care of all the paperwork with my insurance company, kept me up to date on the progress of my car repairs, and were timely on returning my car in pristine shape. My car is back to normal (if not better). In short, I definitely trust and would recommend F. Lofrano on diviz for your hassle-free, honest, car repair needs. read more

The service was sub par, expensive and unbelievably bureaucratic. 1. I got an estimate at the Divis location, after the estimate was complete (1+ hour of wasted time) I was informed b/c this was an insurance claim, the estimate was no good and had to be redone at Fulton. They refused to use this as a base for anything or to use the pictures I had. How can the two shops not talk to each other? Unfortunately, this lack of communication became my problem. 2. It took me at least a month to get into the repair queue. This was fine until I was told the day before that I had to deliver the car myself. This was impossible since I was traveling so I cancelled. Took me another 3 weeks to get in. 3. They ended up charging me $500+ extra than the estimate (there were 2 repairs, one by insurance one by me) and of course the excess charge was on the one I was paying for 4. The back and forth between the insurance company and Lofrano was incredibly time consuming and illogical if they are interested in serving clients vs. insurers. In summary, I was extremely disappointed and will not be returning. read more

Great service from Desiree and team and F. Lofrano. Well coordinated between State Farm, Hertz rent a car and Lofrano's. Appreciate the follow up and attention to detail. Quality work and the car was back in business in 4 days. Highly recommend. read more

This is the third time in about 10 years that Lofrano has worked on my vehicles. Always on target estimates of cost and delivery. The only surprises are when they do some extra work at no charge or have the care ready a little early. read more

I was late because my flight came in late and i explained to the guy that my flight was late and he refused to help me which his next appointment was a hour later. He told me that its going to take him about 30 to 45 min to do an estimate for all state...I had to call allstate to get me another auto body shop to help me there customer service is the worst. I will not visit them again for anything i see how they treat there customers there never again read more

After resolving the issue with Lofrano and Sons they were able complete the job to satisfaction. Their work was good and I'm happy they were able to get the job done. read more

I went to this place years ago, and just returned there last week for an estimate. I had read reviews so thought they would be great but they were not. First of all they do not take walk-in business- you have to make an appointment. The write up of the estimate (on a small repair) took over 45 minutes and the estimate was 25% more than the other reputable place in San Francisco where I was able to walk in and get an estimate in 20 minutes. Then, as a follow up, the assistant at Lofrano's called and left a voice mail, and marked it "URGENT", just to ask if we were going to bring our car there. They may do good repair work, but I do not like their practices, and their repair work, in this instance, was too expensive. read more

My front bumper of my Scion came loose and I took it to the Toyota Service Center to have it fixed. The service agent referred me to Dennis Leung, a body work specialist in Toyota cars. Dennis told me to go into the Toyota Parts department and get 3 fasteners which would be needed to reattach the bumper. I could not accurately describe to the parts service person, so Dennis came in with me to make sure I got the correct part. Then he attached them for me in less than 5 minutes. Dennis refuse to take any money for his remarkable service, and suggested that I mention it on Yelp. I have no doubt if Dennis had not helped me, it would probably would have cause me to replace the whole bumper resulting from damages to it because it was loose and sticking out. Brian read more

Very professional. Great follow up. Friendly. Efficient. Seamless interaction with my insurance company. Big clean organized shop. My car looks and runs better after the accident then before. Would definitely recommend. read more

you know the chop shop featured in the cinematic great, "adventures in babysitting?" the one where there are welding sparks flying and moustached men conducting shady business deals and kids from the suburbs hanging from the rafters? as i had never needed a body shop before, this is the picture i somewhat had conjured in my head. f. lofrano & son is the exact opposite of this. although some hot moustaches make an appearance or two. right. i love, love, LOVE my boys at f. lofrano & son. my poor audi was in an accident on the 101 and i needed quite a bit of work done. margaret thatcher (said audi) was taken in and returned just like new. there was actually more damage than was visible, but they were able to find it all and ensure my repaired car would be safe to drive AND purty again. throughout the entire process, the customer service was great. they worked with my insurance company and took care of all the details so i wouldn't have to. the one complaint is how long the overall process took (i.e., estimates, ordering parts), but then again, i'm the one who bought an audi. plus they have a car rental service on-site so they take care of that for you as well. apparently margaret thatcher wanted to see the lofrano boys again so she acted up again recently. i'm beginning to think she's rebuking her given name. but anyway, i took her in for a minor repair and i wasn't even charged. i heart these guys. read more

Had a fender bender with my classic car that I have owned since 1999... so it's my baby. Stopped by Lofrano's Auto now Fix Auto Divisadero due to its reputation and numerous referrals from people i know that have worked with them. I wanted an estimate on cost and time it would take so I could budget my money and time. They had at least 10 cars they were working in their main entrance and 3 people to schedule estimates. I had popped in without an appointment and Gregory Blote, estimator, offered a quick eyeball verbal estimate to give me a ballpark. So awesome! When he saw the scrapes and transfer paint he gave me the bad news that my door would need to be replaced BUT the good news... he grabbed a rag, solvent and polish.. and voila.. within 5 minutes... the car looked 99% better with some minor dents. So Gregory just saved me 7k and I will be definitely returning to update the other city dings I have accumulated. Who leaves a body shop elated??? I did today! And I am going back because I trust them! read more

so let me preface this by saying that my insurance is paying for everything except my deductible, so i can't comment on rates. but beyond that... very happy with f lofrano. happy note 1: car looks like new after $7K damage! they cleaned and detailed my baby before giving it back to me too! happy note 2: multiple status calls - the nice girl at f lofrano called me at least 4 or 5 times over the span of weeks to update me on the status of my repairs. happy note 3: i got my car back earlier than expected, and they let me know as soon as that was possible (see #3 above) happy note 4: i got picked up by hertz for my rental car and was able to drop my hertz rental at f lofrano also overall great experience. thanks! read more

This place is absolutely terrible. It seems great at first, and when you see the bill, where they charge you double what any of their competitors would, you think "it's no big deal" because it's being covered by insurance. But when you drive home, and look at your car again, you realize they didn't do a good job putting it back together after whatever damage you brought it to them for. And when you go back, and show them what's wrong, you're treated like an idiot, and told something like, "all cars are lopsided like that". Basically, they fit all the worst stereotypes of any car mechanic shop you've ever heard of. read more

i had an accident too. first things first, customer service was beyond nice and professional. Marta was sweet cheerful, and thorough. my appraiser was mr. buckley and he was great too. they were realistic with their time frames, and kept me updated and in the know. I went through my insurance, so i had no choice, but I am happy! read more

I highly recommend F. Lofrano & Son at 1745 Divisadero Street, SF, CA. They have "Direct Repair Program" relationships with several insurance companies, mine being Triple A. The staff (Carima, Greg and the rest) are very professional, helpful and pleasant to talk to. I am so pleased with the way they handled the repair of my car from day one and up to the last. They call and give you updates throughout the repair process. F. Lofrano & Son gives written "LIFETIME GUARANTEE" for repairs done for the life of your ownership of the vehicle. Go check them out at www.LOFRANO.com or 1-800-LOFRANO. Two Thumbs Up! read more

When I first got my car, i must have insulted the queen of a tribe of SUV's, who persisted in running into it from front, side and back. State Farm sent me to Lofrano, which was exorbitantly expensive, but did excellent work. When a large SUV once again backed into me ten years later, I chose Lofrano. I can't speak to the work, as the process of getting an appointment to schedule and appointment is endless and complicated. They lost my first appointment, I fortunately found out when I called to inquire if I could change locations. It's easier to get into French Laundry in high season. They used to be so nice. What a pity. read more

Brought my car in after a minor accident and they did a fantastic job fixing the damage. Not only that but they kept me updated throughout the process. Would definitely come back! read more

Ripped off half my bumper(dang garage door way came outta nowhere) and AAA recommended this place. The staff was extremely helpful and nice, one of their staff came over an re-attached the bumper as we were filling out paper work. We left the car here for a few days until the new bumper came in and then drove our rental car there(Hertz), dropped it off, and got our car back good as new. Robin was very nice and cheerful and our repair agent, Peter(I think) made things run so smoothly. Their shop is big, clean and organized. They run a tight operation and it shows. I felt like I was going to be taken care of quickly and honestly so thanks very much to F. Lofrano & Son's team! -Phill read more

Today was my third time here. Again they did outstanding work on my vehicle. Their most standout area is their customer service. They go above and beyond expectations all three times. DO NOT TAKE YOUR VEHICLE ANYWHERE ELSE BUT HERE. read more

Second time around and the front desk people were nice. My insurance initially tried to pawn me off on Safelite who couldn't see me for a week. F Lofrano got me in the same day which is a HUGE deal for working folks who only have street parking--and have to deal with the smashed windows that come with it. Thank you for being in the city and being so accommodating to my situation. I'm never moving out of the city, and I'll only take my truck to these guys. This place is the bomb. read more

F Lofrano and Sons was recommended to me by my mechanic. I took my car there for repair of the rear bumper, and they did a fantastic job! They were very straight forward, communicated well to update me on the status of my car, finished the job the next day, and had very reasonable rates. I was prepared to pay a little more to go to a body shop that had been recommended by my mechanic, and actually ended up getting a cheaper quote there than at the two other body shops I had randomly gone to. I am very happy with their service and my car looks great! Would definitely come back or recommend to a friend. read more

Wow. I am beyond amazed by how easy they make the entire process for the customer. Every person who works there goes out of their way to make the customer experience seamless. Kudos read more

I had my bumper repaired here through an insurance claim. They take great care and pride in their work. The job took longer than expected, since they wanted the work to be of highest quality, so the shop paid for and put me in a rental for the extra days. The whole process was easy and smooth, highly recommend them! read more

2012-I went in for an Estimate of repairs : But what I got was an Appraisal for the worth of my car to them. Which once "devalued" was then sent to the insurance co- This place is a clip joint: three times trying ,I still can't get my car fixed; Lofrano and son -works for the insurance company's. Plain and simple: Pimping for salvage, they "Pad" the estimate raising the repair to just over the Blue Book Value Hoping to pick up the title to your car cheap for resale;. Calling the car with even the smallest repair a TOTAL LOSS- the Insurance Co. won't pay out and the body shop could get your car. The insurance Co may offer a token amount of cash as the" buy out "proceeds. Bottom line is Lofranos first devalues the vehicle- then writes an Estimate so high as too make repairs too expensive making it impossible to get even a simple repair done. Unless your car is Brand spanking new. Steer clear of this Street Racket scam. read more

These guys are awesome--honest, friendly, very professional, and thorough. Much more than I can say about a ton of the dealerships and car repair places in the Bay Area that jack you. I would definitely recommend Lofrano & Sons to any of my friends. read more

My experience at F. Lofrano & Son was great, the young man that helped me was Mark. He was very patient and explained everything I needed to know about the quote and the repair. We talked back and forth for several days and always made himself available. He was extremely helpful and professional. I definitely recommend this shop to anyone because of my experience with Mark. read more

I had an ignoble accident on 101 and my insurance company directed me here. I'm glad they did. The people at F. Lofrano took great care of me. More importantly, they took great care of my care. The provided me with a clear timeline, what everthing would cost, and what they could do to support me in terms of transportation. Getting into an accident sucks. It takes some of the sting out of it if there's a business like F. Lofrano & Sons to help you out. read more

F Lofrano is the best auto body shop I have ever used. This was my second time to use their services; excellent work, prompt , really nice people, price is competitive and most importantly, trustworthy. Look no further, these guys are "it". Robert read more

I am a loyal customer at F. Lofrano & Sons (and unfortunately, given my bad luck with car accidents, my experiences have been many). They provide excellent customer service, the best quality repairs and clearly make a great effort to make the repairs as affordable as possible. I will definitely go back should I ever have the need for further repairs (cross your fingers that I don't). And I would recommend them to absolutely everyone. read more

I am truly amazed! I was referred to Lafrono and Son in San Rafael after an accident with my Tacoma. Their attention to detail and to the customer's needs as well as the repair to my truck was the most amazing experience! Their tow truck driver also very much an amazing guy as well! My truck was finished a week ahead of schedule, they kept me informed through the whole process, Greg and Kevin were very helpful through the whole Painless process. And "Daisy," my Tacoma is as good as new thanks to all the hard work and dedication to the customer's this company has and has exhibited! Will recommend them to everyone I know!! read more

Fix Auto Divisadero - This is Daisy, all fixed up! - Body Shops Near Me - San Francisco, California

Good folks here. They handle a recent insurance claim I had beautifully. They did good work and made the experience painless. The only downside was they are so busy I had to wait 2 weeks just to get an appointment with them. read more