Called Jim & came out gave a quote onna Bryant furnace. He was very knowledgeable & friendly. Price was fair ...exceptional. He set a date for installation. Rich was on time at 8AM. He layed down cloth tarps throughout house to walk on !! He was friendly and did most of the instalation.. Very professional. Later Ethan came out to help finish installation. Both were timely and showed me regarding humidifier...setting correctly. They cleaned up the installation area . Working 110 % now. I highly reccomend FLADER !!! read more

Flader Plumbing & Heating - FURNACE INSTALLED - Plumbing Near Me - Evanston, Illinois

Excellent, friendly front-office service, and Jeremy, our plumber, was efficient, professional and offered good advice. Top-notch experience all around; we won't look anywhere else for plumbing service. read more

Used Flader Plumbing for hydro jetting at our HOA and was very satisfied. The pricing was fair, and the service was efficient and professional. Highly recommend them for any plumbing needs--reliable and easy to work with. read more

we had an EXCEPTIONAL experience this morning when my wife discovered a leak under her sink in the Master Bathroom. I came home from the gym and immediately called Flader Plumbing. Barbara, very helpful, said they had a early morning cancellation and she'd have someone over quickly...25 minutes later Nate (The Great) arrived. immediately found and fixed the problem. We had a toilet to be secured to the floor, a shower faucet that needed a new cylinder... Nate willingly did tho repairs quickly and so efficiently. we were beyond pleased with Flanders service. I called the office to tell Barbara how happy we were with Flader Plumbing and Nate. I HIGHLY RECOMMEND them for all your plumbing needs. read more

Called and left a message with the issue in our basement. By early next morning I was sent an email, given a clear estimate that included price for inspection/service call and exact amount correction would most likely cost. The prompt and straight forward reply so very appreciated! read more

Water heater exploded Thanksgiving morning and flooded the basement. Call Flader and chatted with Doug (owner) via their emergency service. He was so helpful with his professional advice. Initially made the decision to just replace tank water heater with another and he immediately scheduled for the next day (Friday). Changed my mind to a tankless system, called back, chatted with Doug regarding the pros/cons of the tankless system. Again, his advice was great. He came to the house first thing Saturday morning (7:30) to provide an estimate for the tankless system and installation. Immediately accepted and scheduled the install for Tuesday (30th) morning. Technicians (Kyle and Ritchie) arrived at 8:00am and got to work immediately after answering a couple of my questions. Both of them were extremely friendly and professional. They worked effectively and had the entire project (removal of old and installation of new) in 5 hours....fantastic! And the clean up was fantastic!!! Had a question the day after so called Kyle and he provided the answer I was looking for. Being a business owner I know how important communication, customer service, and quality of work is on every project. Flader exceeded my expectations and will continue to always work with and refer Flader/Doug to my friends, family, and clients. If you want to work with a no hassle, friendly, and professional plumbing and A/C company work with Flader and you won't be disappointed. Thank you Doug, Kyle, and Ritchie for a great experience! read more

Flader Plumbing & Heating - New tankless water heater. - Plumbing Near Me - Evanston, Illinois

We are very grateful For Flader Plumbing prompt and efficient service. In particular Jeremy came and helped us with two emergency situations. After hours he came promptly to fix a gas pipe leak and then came back the next morning by 8am to help get our furnace started back up which had gone out overnight. Barb in the office was very helpful. We would recommend Flader plumbing especially for emergency services. They aren't cheap but for us it was worth the money. read more

Great work and the owner Douglas Flader came out to the site multiple times to ensure the job was done correctly and we were satisfied. Great experience. read more

I called Flader because they were on the approved list of contractors for my hot water heater, which was under warranty for parts but not labor, BIG mistake. I was told I'd be the first call at 7:30 this morning, at 8:00 I called and was told "he's running late, he'll be there soon." No apology. When he showed up, he couldn't identify the source of the problem, and attempted to BS me with possible causes. Putzed around for 1 1/2 hrs, said that was all he could do, and went to his truck to generate my bill. $89 service call, a little high since I'm 1.5 blocks from their shop, but ok. $270 labor for 1.5 hrs of "work"...holy crap! That's $180/hr! If I want to pay that rate for getting BS, I'll go sit in a lawyer's office. In all, $366 for being late, not knowing the problem and BSing me. Never again. read more

They are juicing hours and fuel charges. Hired them for a rental property of mine to clean the burners on a on demand water heater. I wasn't there but my tenant was. Got a bill for $330.00 which was strange because last time i used them two years ago and i was present the bill was $240.00 and they installed brand new parts. This time all they did was clean it. Bill should bill not as much right? So the $330.00 charge threw me off because i was not there and got out the invoice from last time and it was more work for less maybe i am wrong about this so i called my tenant and ask them how long was the service call and they said ohh no time at all he was gone in 25 mins....but charged me two hours for a service call! Called them to gripe a bit and got the run around big time i guess david the "owner" did the work and he would call me back. Four days later and no call bye bye for your service calls forever! Watch there billing and call them out on it if your dumb enough to use them overpriced and charge you for everything even gas to get to your house. read more

Had a difficult water heater and sewer problem recently. I talked to the owner for about 20 minutes, he never made me feel like he was rushed or wasting his time. He is extremely knowledgeable and was of great assistance in solving the problem. I don't think many other plumbing contractors would have been so helpful read more

We used Flader Plumbing for plumbing work since they came from a direct referral from another plumber that was not able to fix our plumbing problem (for house in IL). Although the work was completed, we feel that it not only took a long time to complete the work from start-to-finish, but also that we were charged too high of a price in comparison to what our neighbor's have paid for similar plumbing work (at least quadruple). We were also told that the problem was for one reason and it ended up that that was not the reason at all. We ended up paying approximately $30,000 for plumbing work, when the problem could have been solved for much, much less money. My neighbor a couple of doors down only paid $4K for similar work. I would not recommend or use Flader Plumbing again. I had just had a baby at the time. I had only been home a few days from the hospital. This situation, due to the high cost, put such a strain on us financially that we were forced to move and leave the state. Update 2014: This is to confirm that yes, we used Flader for this job. Yes, it was for a house we lived in at the time in Illinois. Yes, our total came to upwards of 30K for everything. I have receipts to prove it. I am writing this update, because Flader has been telling people that they did not do this job or were not responsible. I have received several messages from people that were not nice or downright rude because I wrote this review. I will not be intimidated! I am sure others have may had fine work completed by Flader, but I personally did not have this experience. Others may have had a much different experience than we did. read more

These guys were a total rip off. I completely agree with other reviews in that the work the plumber did was fine, but as other people have said they pad their bills and the billing rate is ridiculous. And after all is done they go back to their truck after the work is done and bill you for the additional time it takes to write out an invoice. I would never use them as their billing practices are deceitful and they have no integrity. Max read more

We were having a problem with one of our Sump Pumps in a house that we recently moved into. After getting a diagnosis and quote from our usual plumber, we decided to get a second quote from Flader, as they had done the original installation for the previous owners over 10 years ago. The original diagnoses from out usual plumber was wrong, as pointed out by Kevin at Flader. He was able to diagnose the problem, test it to show me what the problem was and had all of the necessary parts on hand to fix it. I can't speak to whether or not the price was in line with what another company would have quoted me, but I can say that the problem is now resolved. Kevin was patient with me as a new homeowner and explained everything. Additionally, he checked in with me a few hours later to ensure our sump pump backup battery (the issue in question) was charged and working as it should. When it comes to plumbing, in my opinion, I am happy to pay a premium for technicians who take the time to get it right the first time. I will return to Flader in the future. read more

I hired them to install a recirculating hot water pump. They sent over someone to give me an estimate. Were they the cheapest? No. However the gentleman that came over Doug, was very knowledgeable and explained how it would work and the scope of the work. Within 5 day's the work was done. I am very satisfied with the work. My shower went from warming up in 30 seconds to 4 seconds. Amazing. read more

Total rip-off! Took advantage of elderly and uninformed to charge $300 to fix a toilet that was temporarily stuck and wouldn't stop running. $70 for travel of less than 3 miles: not credited against labor. $175 for a full hour of labor, though job took 20 minutes. $30+ for parts, consumables and taxes. Sadly this seems to be their standard practice. If you read the other reviews we are not in the minority. Ready to spend $250+ for them simply to appear? If so give them a call. read more

This is a follow up to a previous post. Flader Plumbing Heating did the right thing. They returned my deposit after not being able to repair my RPZ backflow device. Grateful they valued the customer. read more

In short, we were charged over 400 dollars and our faucet still leaks. They came to our house twice and it still wasn't fixed! We called Flader because our bathroom faucet is leaking. When the plumber arrived, he seemed more interested in finding other things wrong with our home, looking for potential work items. He worked very slowly and I was shocked to find for an hour we were charged over 300 dollars. He couldn't fix our leak on the first visit due to not having the parts. On the second visit, he spent a further hour and couldn't fix it, but the office still demanded payment, despite us seeing no improvement. We will go with someone else next time. read more

I have used Flader Plumbing for more than 30 years. They do high quality work and are completely trustworthy. They may be a bit pricier than others - but I tried a cheaper option when I briefly lived outside Flader's service area, and boy was I sorry. read more

They apparently live up to their reputation. Unreliable and expensive. Steer clear!

I read the other two Yelpers comments about Flader Plumbing and can only conclude that the people involved had much bigger plumbing problems than they acknowledged or don't have any idea how much good plumbing costs. Flader is outstanding. Their people are top notch. Yes, they are a union shop (and therefore charge more than some non-union plumbers), but they really know what they're doing. We lived in Evanston for 16 years and they did work for us numerous times over the years. When we bought a new home a few miles away (that needed extensive renovation), we insisted that Flader do all the plumbing work. They were terrific. We have heard numerous horror stories about other area plumbers -- as well as how Flader is brought in after other shlock jobs are done. If you want it done right, call Flader. read more

Flader has done SO much for me over the years. They have done furnaces, redone old piping for me, fixed broken pipes, and many other things. The range of services they have offered over the years has been incredible, that is probably why 3 generations of my family has used Flader. I would recommend them to anyone who wants a quality plumbing service/ read more

I've used Flader on a couple of occasions for some "out of the ordinary" HVAC and Plumbing scenarios while updating two older homes. In both scenarios they were quick to provide proposals, reasonably priced and professional. They arrived at the times they said they would be there and kept the workspace clean during and after the work. I highly recommend Flader. read more

I could not agree more with Nick K. In a time when you can never be sure if you are being ripped off or when pride and professionalism is so lacking in the trades, Flader is and has been a complete pleasure to deal with. We have used them for over 20 years and I cannot think of a single time when I was not impressed by their honesty and total professional treatment. This is an established company that nobody should have the slightest hesitation in hiring to do any job, big or small. read more

Was given a range of 10a-2p the next day, was a bit annoyed they arrived at 1:45p, but was withing the range promised. Met Kevin, very knowledgeable, experienced, awesome, and helpful with my caulking questions. Kevin found the source of the problem right away why the bathtub facet leaked through the wall while the facet was on. Once Kevin left I immediately discovered the bathtub facet he was working on dripping. Kevin came back the next morning and said the drip was related to the valve source, an area he was not working on. To me, not knowing plumbing, I still thought this was a load. A plumber arrives without a dripping facet, and leaves with a drippy facet. The manager offered me a 'free' service call, but had to pay for time and parts. I couldn't help thinking a plumber leaving with a leaky facet doesn't look good for them. I insisted Kevin should come back and fix it for no charge as a means of negotiating. The manager claimed no responsibility of the leak suggesting maybe it had been leaking down the wall before the repair. I gave in on that point, but it was purely speculation. The manager did not budge on his original offer of only waving the $85 service charge. Here is what I expect from someone who wants my business. 1) Accept some responsibility instead of taking such a hard line. I am clueless when it comes to plumbing, and was on the defense for possibly being taken for a ride. 2) Offer to diagnose what the problem is for free. It took Kevin maybe 5 minutes to figure out what the original problem was. If it took 10 minutes this time to diagnose this problem, I think time well spent to keep a customer. 3) I would have paid for labor and parts if the diagnosis sounded reasonable. What annoyed me the most about Flader was the inflexibility of the manager. Kevin the plumber was very professional. I live in a condo with over 100 units whom I will never recommend Flader. I mentioned this to the manager, and that I was going to post a review here. The manager said he would post a rebuttal. I say, bring it on. read more

The work the plumber did was fine, but I felt the time he tried to bill us for was padded and the billing rate crazy high. Watch out for time spent in the truck writing up the invoice. read more

had to call their office on some business and was cussed out. several cuss words were used by the guy who answered the phone. There was really no need for it, I had been professional and polite. I have lots of friends/family in the Chicago area, I grew up in Springfield myself. I would not recommend this place. read more

I am amending a review I made several weeks ago. It turns out Flader did the right thing after erroneously sending us a bill for service. They came out and provided a bid for a new water heater. The technician charged us a service call. The ownership contacted us and let us know they were not going to charge us. My wife and I were appreciative of their proactive approach as they contacted us. read more

These guys are bad news. Way over priced. I have a 9 unit bldg. they converted galvanized to copper for me small section of pipes. They left a leak quoted me $5k+ to do more work. They turned off hot water in 3 kitchens and then quoted me 3 hours of labor to turn it back on. They were a referral. Apparently new ownership are crooks. read more

We had to rent our house and are living elsewhere. Our new tenants moved it and there were three issues that needed taking care of: routine maintenance on a tub that wasn't draining (needed to be rodded and my husband always did that); a baseboard heating pipe wasn't heating and needed to be blown out and a noisy vent fan disconnected. The cost was $404 - even charging us $10 to USE the hand held rodder (use of plumber's tools was extra), and $4 for 1.3 mile drive to the house. They said it took 1.75 hours but who knows, we weren't there to watch. We were charged much more than other neighbors for simple jobs - use virtually any other plumber than these people. read more

Had a good experience to start with Doug but then I called for an appointment one day for a fix that could not wait. They said they'd be in by 5pm but had to cancel. If they at least said they may not be able to come, then I could have had someone else address the situation that day rather than live with it and still would have come back. But after that I had to begin using another service based on dependability. read more

We have been customers of Flader for thirty years, and we have only had excellent experiences. They are prompt to respond, responsible (when they say the'll be there, they will), superbly competent, and friendly. read more

These guys are hands-down the best in the business be it plumbing, hydronics, or HVAC. They are a service and quality minded company. I never hesitate to recommend the name Flader. They have hired fantastic employees from the office to the field. Flader continually worked with me above and beyond the expectations for our job. You pay for what you get and I'd say they are competitively priced, but their delivered product is outstanding. Again, they are service minded too so if you have issues they will actively troubleshoot for you. read more

Be aware of their charges, ask for a quote first or you will be hammered with unexpected charges if you live far, I usually call a local plumber so I found them listed on the web site on the town next door, according to google map 7.4 miles, about 15 minutes from my house. Well they are actually based in Evanston which is quite a distance; an easy 50 minutes drive. I got charged 1,580$ for only installation to 75 gallon water heater that was defective and under warrantee, and was installed previously by my plumber which was not available at the time for 600$. So the water heater was provided for free by the manufacturer, I drained the old water heater to save time, the two plumbers were in my house for about an hour and 30 minutes. I got charged for 5 hours for each plumber at 79$ per half an hour per plumber, 790$ each plumber. Total of 10 hours The installation plus travel time to and from Evanston for two people but one truck!! Why was I'm calling a local plumber for then? My advice to everyone is to GET A WRITTEN PROPOSAL IN ADVANCE, it's the right thing to do. I broke my own principal of not requesting a proposal and now accept the outcome. THE WORK WAS DONE PROPERLY AND EFFICIENTLY. I called the office to question these unexpected charges, after a few minutes of arguments, the office took around 130$ off, I didn't want to proceed any further as I had many calls waiting for me to answer. Solution: I would urge the owner to reconsider future travel time charges if he wants to continue grow and reach out to outer suburbs and be competitive with local plumbers, as I don't think it is fair to have the same charges for the actual hard lifting, working, and sweating time by the plumbers, to sitting driving, sipping coffee and listening to music while reaching destination time. I'm not oppose to travel time charges as I have 6 delivery trucks of my own and new one on the way, I charge per 5 miles increment radius flat fee based on many considerations, but this system is unreasonable, or needs revision. Thank you and Good luck read more

What great guys! They are fair priced and stand behind their work. Our heating system has never worked as good!