Quality of service has declined. Used in the past and was satisfied with the service. Yesterday left the facility with water spots on my side doors, trunk and front grill. Also for some reason took a long time to get thru the wash-- had 4 cars in front of me but took 12 minutes to finally get to entrance of car wash building read more

No different whatsoever!!!! I got the Deluxe wash and they didn't even clean the console or the seats. I think the images speak for themselves read more

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This is hard work and I think it's worth recognizing that the workers are fantastic. The was was pretty well done and again hard work wiping and cleaning. My only issue is that for $32 + tip I think there's room to do better. There were some spots not cleaned, dried and ugh streaks across my windshield which is driving me crazy! I don't think I would be making trips here often for that price. It took 10 minutes from beginning to end to work on my car and run it through the wash. I'll have to compare to other operations and see the difference is any. read more

I used here for the FIRST time and I should Say that I'm really SURPRISED!!! OMAR did the great job on my car with detail clearing. I have a dog and my car was full of her hair. they are really fast and friendly, all the edges of my car has been take care. They're service is really valuable and they offer reasonable price. I recommend Flagship Carwash Mclean Location to everyone who is looking for a great and convenient service. Thanks Flagship and Thanks to Omar specialy! read more

Terrible ownership that replaced a long time McLean institution. Prices have increased significantly while the services offered and overall customer service has decreased. Its a shame to see the sellout to a larger profit-centric organization with no customer-service expectations. read more

$39 for their top of the line wash, wax and interior cleaning. Worst job of outside wash I have ever had. Vacuuming and wash of interior carpets was good. Interior window cleaning was very poorly done. Dash was not dusted or cleaned in any way. The tire cleaning was not apparently done. So, while McLean's Flagship car wash is expensive on the other hand it delivers a substantially below acceptable cleaning. Go elsewhere. read more

Horrible car wash. Expensive and they don't even do the inside. The outside also was not clean.

I used to use Embassy frequently but since they where bought out by Flagship I've stopped going. The prices are ridiculous.

If I could give no stars, I would. I came with a white car that had dirt on the roof from rain and trees. I told them specially about this issues and they talked me into the "Platinum Wash" for $28. Again, I mentioned specifically the roof and they said they'd give it an "extra scrub" (which never happened). When it came out of the machine (NOT brushless as advertised, but still), the roof was still filthy. I pointed it out and, when a manager came over, he told me I had to get a 3-hour long detail job and it would be "very expensive" as it was "tree sap that would have to be massaged out." When I got home, my wife used a wet paper towel and see the photos to see how easily it came off. Also, this doesn't mention the pretzels and other items on the floorboards that were supposed to be expertly vacuumed. No care at all. A BIG thumbs down for these clowns. I'm surprised they have a 1.5 star average. Terrible. Just terrible. read more

Flagship Carwash - Car Wash Near Me - Mclean, Virginia

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Flagship bought this car wash recently. The prior owner charged $16 for a vacuum and wash of my car (and they gave a $2.00 discount coupon for a future wash). Flagship now charges $39 for the same service. Total rip off!!!! read more

Got a Super wash done & had lost a voucher I had that was gifted to me by a family member. The manager knows my family has been long time customers so she applied to discount to my wash and then the employees found the voucher tucked underneath the seats where I dropped it : ) Amazing honesty and I left with a clean car inside and out. read more

Great value! Excellent Service! My SUV looks new & they are so friendly! Well worth the venture to McLean!

This place is overpriced and they do a horrible job. They make it impossible to get any wash less than the full interior wash which is 55.00. If you don't get interior you get a horrible cleaning. They don't fully vacuum and tell you in order to remove crumbs you have to get the interior wash. I've been here about a dozen times because it's conveniently located in McLean. I don't recommend this place for service. I recommend this place revamp their work ethics. They charge way too much for the crappy job performed. Sometimes I'll get a person (very rare) that does a decent job but still not worthy of the price. Today I got the ultimate wash with the armor interior clean. It was 34.00 the pics are attached. read more

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The worst! I Didn't write a review for a long time but recently a friend had a similar bad experience with the owner so I decided to write this now. We got a scratch on the car and the manager acknowledged it was their fault . The manager said we needed to talk to the owner directly. The owner refused to return our calls for weeks and then gave us a hard time about fixing the damage. Just avoid this place. read more

I try to only leave positive reviews but this was one of the worst customer service experiences I have ever had, to the point that I was on the verge of tears. In addition to being very rude, they did not clean the back of my car. It took a few hours to recover from my experience here. read more

Just paid $44 for ultimate wash! The quality of the wash doesn't deserve more than their ordinary full wash which is also bad. Very disappointed. read more

Amazing wash and service! It's difficult enough to run errands with a toddler but that all stopped the moment we stepped foot in here yesterday. They were sooooo helpful. They were abiding by COVID-safe guidelines and taking great precautions. To top it all off the gal at the front treated my little one to an ice cream! What a treat for mommy and babe. read more

Flagship Carwash - Great service! - Car Wash Near Me - Mclean, Virginia

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The new owner has doubled the prices and seems to have slashed the staff. It is totally overpriced plus you wait far longer than before. Not worth it and really unfortunate we no longer have a decent car wash in McLean. New owner clearly bought it with the intention of jacking up prices and gouging customers. Do not waste your time or money here. read more

I paid for a Platinum cleaning and not sure I even received a regular cleaning. The cleaners might as well have been robots because they didn't seem to see what needed to be cleaned. It was a super basic rinse and I went home and washed the car myself by hand. I found some door scratches that I didn't notice before the wash. I would not return to Embassy. read more

Flagship Carwash - Platinum wash! Ha! - Car Wash Near Me - Mclean, Virginia

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Wow. It's an end to a great era for Embassy Car wash that was here. Changed over the last few months. Value just isn't there. $31 for what we got for $18 with embassy. On to another one. read more

Flagship took over the Embassy Wash in McLean. I went weekly and was always happy with the service. Now that flagship took over they no longer wipe interiors or vacuum floors. It's a basic wash. I paid $22. I could go to any gas station car wash for 1/4 price and get same service. Today they wrote my "wash number" on inside on my windshield and it was still there when I drive away. I had to clean up their mess. I would not recommend unless they make major changes. read more

Horrible experience. Customer service was absolute. crap. The quality of service was ridiculous. Car was just as dirty as when I dropped it off to get clean. Interior work was horrible. They barely vacuumed and missed half the dash when they were treating it read more

Don't even think about coming here. I paid $44 for absolutely nothing. There was still bird poop on my windshield, dust all over the dash & didn't even clean the inside of my doors or cup holders. Did not get the air purge dash or wheel cleaner. A waste of $44. I do not recommend the McLean location!!!! I could have paid someone else $0 and they would have done a better job. read more

My first time there today. I have always used Mr. Wash but they are now charging $30 for just a wash and don't do any interior cleaning. I will be going to Flagship from now on. Outside wash and interior cleaning for a package price of $36 and good job on both. Staff was very polite and friendly. read more

I don't think some of these negative reviews were Fair since it could have turned me away while I am a very happy customer. I called and figured my van needs an Express interior package. They gave me free wash and vacuum with that interior job. 1 hour later I am good to go and my van look and smell brand new. Impressed about that $60 deal, I brought my wife's car in the a both interior and exterior work. I was pleasantly surprised I was talking to the actual owner who was working on my car. Jose the manager are also very helpful and courteous. I was chatting with other customers who were also waiting. They shared the similar sentiment this place is a good business with people sensitivity. I am more than a happy customer. Thought wanted to drop a note her to do it justice. read more

Flagship Carwash - Ambessey car wash in Mclean - Car Wash Near Me - Mclean, Virginia

Slow. Do not go here. You are better off going to the location in Vienna. Even if it is further away. They do a good job at the other location and much, much faster. read more

They advertise as a brushless car wash which is what brought me in with my Porsche, but it turned out to be completely not the case. Sure, while they don't actually have spinning brushes, the machines employ huge swirling and side to side mechanized curtain-esque cloths to physically wipe the dirt from the vehicles. While that's fine for a car you don't care about, it isn't someplace you'd want to frequent if you appreciate a swirly free clear coat. Right before your car enters the car wash, you are instructed to exit the vehicle so that the employees at the entrance can vacuum your car and then they drive it into the machine. I watched in horror as these guys yanked floor mats out of the cars in from of mine and threw them onto the windshield and hood, probably scratching paint. I stood by my car to make sure my hood did not share the others' fate. Upon exit from the machine, the army of smiling latina ladies swarm the car and wipe the cars down with towels that they use car after car. This is awful since they are basically picking up dirt from cars and then wiping your car with them creating a sandpaper effect from the grit embedded towels. NOT OKAY. You can't bill yourself as a premium car wash outfit if you aren't using clean microfiber cloths for each vehicle. When my car came out of the washing machine, it turned out that nobody on hand knew how to drive a stick shift and my car nearly got rear ended by the car about the exit right behind it. Luckily after some panicked blasts of the horn, someone hit the machine's stop button to stop the advancing vehicles and barely avoided a pileup at the car wash. Good grief. A very rushed and amateur experience that I would not care to repeat unless they seriously get their acts together. read more

Don't waste your time or money here! The exterior car wash is a pathetic attempt at clean. They also don't completely towel dry off the car. Their prices are way higher than when Embassy Auto Wash was at this location. For $22 I could get a legit exterior wash AND vacuum of the interior. The interior vacuum is not included at Flagship. For that you have to pay $31. For the piss poor quality of their service I won't buy their monthly membership package or bring my car here again! Really sorry to see Embassy Car Wash gone! They were way superior to this nonsense Flagship business! read more

Not impressed. Sloppy. I will not be returning. The detailer took a spray bottle of window cleaner got in my front seat and sprayed all the windows including the back from there!! All the cleaning solution got all over the place. Very sloppy. And both times I went the forgot to do the tire shine. The place often has a long line too. read more

In my opinion this is the best car wash in N. Va. I only wish they had a location in Charles Town. Great value good work.

DO NOT purchase the Unlimited package. I purchased it for unlimited carwash for one month only. I figured it would be worth it in February when cars get dirtier from snow and salt. They do not tell you that it's a membership that it is on-going unless you cancel. What a scam! If you try to cancel, you do not get a refund. read more

Service was horrible. They apparently take appointments for their friends only and allow them to cut a very long lines of waiting customers. But when I called and tried to make an appt .. I couldn't make one. Unprofessional and rude. They also charged me twice and wouldn't refund but rather offered a credit .. not interested in coming back . read more

I'm also really surprised by the negative reviews, my experience was pleasant. I got a deluxe wash with express detail. They made it clear the seats are not included in express detail, consistent with their website description. I would say read the different packages online before getting there so you know what to expect. read more

This is what $28 gets you. You judge for yourself! Check the photos! They all work hard but with no quality checks customers are left to drive off. I think I will use one the car washes at the gas stations up the road. read more

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Went for wash/wax and interior vacuum... I'm due to give birth any day so I wanted to get my car properly cleaned before our new arrival. After about three minutes of waiting I was told my suv was ready! It was really quick but they had about Seven people working so I thought maybe they have it down to a science. A little skeptical at the speed, I popped open my trunk... it wasn't touched. Opened a door... not vacuumed. Opened another door... not vacuumed... (and so on). The entire interior of my car was not vacuumed! I said something to the worker who told me my car was done and he looked a little surprised that I checked. He said, "Oh, you wanted your trunk vacuumed?!" To which I replied, "I wanted my entire vehicle vacuumed which is why I paid for a vacuum!" He told me they vacuumed the rest of the car (no chance) so I walked around showing him how dirty it was and there was no way this was cleaned! I had to literally walk around my car with him and watch him vacuum. I think they thought I would care or wouldn't check but this is the SECOND time I've had this happen at this location! Check your car before you leave! read more

This car wash use to be fine but now seems like it's gone down hill or very inconsistent. Platinum wash and my rims weren't very clean and no Armor All On the tires. Usually they scrub the grill to remove extra grime. Not this time. read more

a very sad review. I was looking forward to a good car wash to support, but this won't be it. I paid for a deluxe carwash. I stayed inside my car (covid-19). None of the paid for soaps/waxes were applied to my car. In fact, even the "soap" looked like the water in your home bucket after you wash your wheels (oily and dirty). I tried to communicate this to the personnel there after my wash. They mumbled something in a language I was not familiar with and walked away. I went home and washed and waxed my car. DEFINITELY do not waste your money here. read more

I purchased a book of car wash tickets from Embassy Autowash, 6814 Old Dominion Dr, McLean, VA 22101 and was told on Sept 29, 2022 that the unused tickets (which did not have an expiration date) would not be honored after Sept 30 by https://www.flagshipcarwash.com/ which has bought Embassy's business. I do not recall receiving any such intimation from either Flagship or Embassy and Flagship itself declared that it would honor past commitments, https://www.flagshipcarwash.com/2022/05/02/flagship-carwash-acquires-embassy-autowash-in-northern-virginia/ I have contacted Flagship through their website and phone and have not received any answer. Fellow customers were steamed at hearing the news, and understandably so. read more

The worst car wash I have ever experienced. The process is typical; pull up, get out and watch your car through the window on the inside. The staff was friendly enough, however the end result was not even worth the price. There were still crumbs on the inside of my car and you can tell the vacuum was just a "run over". It's always so busy here so I'm definitely disappointed. Plus, it's around the corner from my house. read more

They tried to steal my new expensive floor-mats and when I tried to talk to the manager he accused me of lying. I finally had to call the police and when the officer arrived to investigate they "magically" found my mats.... Watch your car like a hawk until it goes into the tunnel read more