This is the BEST car buying experience ever ,Derio Urueta has to be the most professional, kind, thoughtful sales person i have ever had the pleasure to do business with. He checks back with you, makes sure you understand the car completely. Makes sure you get on the My Subaru web site. Great place to buy your car!!! :0) AJLUM,Sedona,AZ read more

Help, someone please take my money since Flagstaff Subaru won't... Let me start by saying that I have never written a bad review before. As a business owner, I know how frustrating bad reviews can be...but with that said, the way I was treated by Dustin, was inexcusable. Typical car buying experience, bait and switch, pass the buck and blame someone else, with high pressure tactics. So especially out of town buyers beware. Here is the story, for those that care to read it. I am in the market for a new truck and find one on their website that I am interested in. Being out of town, I was very concerned about wasting my time driving 4 hours, so I spent Sunday-Wednesday trying to research what I could. I spoke with the sales guy Jaime multiple times gathering information. As I got closer to determining it was the truck I wanted, price started to come up more. Specifically, the process of being an out of state buyer and dealing with emissions and sales tax. Regarding emissions, Jaime told me that their mechanic said the vehicle would need about $500 of work to pass emissions. Jaime then transferred me to someone named Matt (I think) who was maybe the sales manager. He gave me some bad information and decided to transfer me to Dustin, who I am guessing is the GM. Dustin and I spoke 3 times on Wednesday. The first time was for maybe 3 minutes as he checked my interest I am sure to see if I am a serious buyer. When he determined I was he said he would get the information I needed and call me back. When he called back we spoke for 20-30 minutes. I expressed my concern of waisting my time driving to Flagstaff for a vehicle that wasn't what it was being advertised as. I told Dustin, I did't care what was wrong with the vehicle or what the fees where, I just didn't want anything withheld. Let me make the decision with all the information was all I was asking from Dustin. Dustin then spent the next 20 minutes breaking down "all the fees" for me. He told me about taxes, air quality, temporary title, tire disposal fees, postage fees, and every other small fee he could think of. He praised how his dealership was different and had full transparency. I would later find out the despite the 20 minute phone call, Dustin, decided to not tell me about the $500 "doc fee"... Telling me that you charge $1.50 per tire to gain trust of transparency but not telling me about the $500 doc fee is not the transparency that I was being promised. The total he gave over the phone was about $500-$600 in fees. I already knew the price of the truck was just under 10K$, so I am not great at math but after speaking with the GM and talking about fees, I would guess based off of simple math the "out the door" price somewhere around $10,500 - $10,600... At the end of the call I counter with an offer to offset the previous stated $500 to get the car emissions ready and offer $10,000. Again, I am not great at math but I said, "Dustin, because of the emissions issue...can you come down $500 and get me out the door for $10,000?" Dustin said he would look into it and call me back. So...let's pause... I ask if he can come down $500 because of the emissions issue to an out the door price of $10,000. Again, my poor math but if the cost of vehicle is 10K and the taxes and fees is 500 - 600$...you see how I am doing my math, right? Dustin has had multiple times to clarify confusion on my part regarding the price...agreed? Well Dustin did call me back and told me that they can't go down on the price, it is what it is. Again, he never disagreed with my price assumption OR let me know that I was wrong in any assumptions that I had made to this point. Simply put, he let me come to wrong conclusions in my had over with held information. Outright lie? No Dustin, but completely truthful...not even close. I thanked him for his time in answering my questions and stated again that my goal was to figure out all the details before I made the 4.5 hour drive to Flagstaff. Later that night, I reached out to Dustin and told him that I would be driving early morning to Flagstaff the next morning, he told me everything would be ready the next morning. Almost 4 hours into the drive the next morning, Dustin decides to finally supply a purchase order or bill of sale. I get a copy of this and there is a purchase price over $11,100?!?!? I look at the line items and I see a "doc fee" of almost $500! I immediately reach out to Dustin and ask what is going on? I will abbreviate the conversation but here are the highlights. Dustin stated that it was not his fault if there was miscommunication. He said he came into the communication half way through the process and he thought that Jaime or Matt gave me the purchase price. (Yet you are the GM, wouldn't you want to make sure your people provided the right information?) Dustin stated it read more

Bought my new 2017 Subaru Outback at Flagstaff Subaru yesterday. Susan took wonderful care of me and was thorough in giving me a complete rundown of the car before I left. The dealership made buying a car as pleasurable as this experience can be. I would definitely recommend Susan and Flagstaff super rude to anyone looking to buy a Subaru read more

Do NOT take your car here for service. I got into an unfortunate accident on 10/17/2014, basically a ran over a boulder which caused under body damage. Here it is almost 2 month later and I still do not have my car back. I went through my insurance company for this repair. The staff in the repair department claimed that the insurance company made them order specific parts from Georgia and that if they could order the parts locally, then the repair would not have taken so long. I do not understand how it takes three weeks to get a part from Georgia, unless it's being dragged by a gaggle of carrier pigeons or being pulled by a kid in a radio flyer wagon on bigwheel. After those parts did not arrive, they had to order more of them from the far away land of Georgiastan. I was given a loaner car after my wife demanded one from them. They claimed to have ten loaner cars and one would be available. I think the fact that their loaner cars are out all the time speaks volumes about the efficiency of their service department. To top it off, I had a service department representative call me and say "You know that you don't have rental car insurance, right? It's nice that we gave you that loaner car. I'll try to keep you in it as long as possible, but we may need it back at any time." I was threatened for calling and asking for updates on my car. Trust me, I want my car back just as much as you do, so why make threats. I called Findley Cooperate to complain but never heard back. I am scared to call and express my opinion for fear of having the loaner car taken away, so I feel this is my last recourse. read more

I had a 2016 Frontier crew cab that the selling dealer was giving me the run around on. I am a retired ASE/Chrysler master tech & the engine developed a whine & the selling dealer couldn't fix it after I told them & the factory rep agreed it was the alternator & over a month of 140 mile round trips I had enough. I talked to Tyler at Flag Nissan & made an appointment. After less than an hour they new what it was. I wasn't really happy with that truck anyway, also it was 2 wheel drive. I noticed they had a Lava Red crew cab 4x4 with all the options, well, Matt Martin & the rest of the sales team worked with me to make that truck mine. Tyler, Mike and ALL the service team transferred my sliding tool box, re wired the led lights I put in it, along with my aftermarket tires & wheels & all the other things. I can't say enough good things about Flagstaff Nissan, there 200 miles away from my home, but it's worth the drive. THANK YOU Matt, Mike, Tyler, & Jessie for all your hard work, you guys rock !!! read more

Flagstaff Subaru - Car Dealers Near Me - Flagstaff, Arizona

Brought my old Subaru forrester here for a diagnostic, for which they charged $100 (twice what I pay elsewhere) and was given an estimate of repair for $5000 which is more the car is worth. To add insult to injury I was told that a mechanic there would give me $700 for the car, which is the cost of the new tires alone that he could see the vehicle had. Needless to say I went elsewhere and got another diagnostic for a lot less and got a fair and honest quote on what really needed to be done to the car...Had this place dealt fairly and honestly with me I would be a customer for life....as it is I will never return and another mechanic has my business. read more

These guys are authentic and transparent. Great service too.. Ask for Dakoda in Sales and Lauren in Service . Mike the manager no nonsense kind of guy. Refreshing for a car dealership. read more

Just had my car serviced. There service was fast though price could have been a bit lower. Not bad! I'll be back!

My hubby and I purchased a 2002 four runner from this dealership. Matt was our salesman. This dealership & Matt are both awesome. Matt delivered the vehicle to our house the night before we even paid! He brought me mats the next day for the vehicle. He was so courteous to me throughout the process. He even contacted the former owner concerning service records, which saved us hundreds from getting an unneeded timing belt replaced. The vehicle has a clean carfax, & checked out mechanically with our mechanic. Matt showed up with the paperwork at our house, which is 30 miles away from the dealership- he really catered to us. Deal with this dealership, & insist on having Matt as your salesman! We also got s great deal on the price, & car guru said we did too! read more

It all started when we were looking at home in the area and my 2013 steering unit sprung a leak. It was out of warranty and they gave us a loaner. There ordered the part gave a us a military discount saving us 500.00. We bought a home in the area and they have serviced our two Subaru's since. When we come in for service they find minor problems and have never charged us for the repairs. My 2013 developed a transmission issue where the valve body needed to be replaced. It was an issue that occurred when it was under warranty and misdiagnosed by another Subaru dealership and they only serviced the transmission. Now I was looking at 2100.00 in repairs which included my GPS Radio that had recurring issues and which Subaru had replaced under warranty several years ago. Flagstaff Subaru along with the Corporate headquarters is picking up the cost for all but 230.00. All if the transmission will be covered and 500.00 of the 730.00 of the radio. I can say that in our travels whenever we have had a minor issue; Bakersfield, Albuquerque, Long Beach and Grand Junction Subaru's have gotten us in immediately and fix the problem at no charge and we were on our way to enjoy our trips. read more

The service department here is a complete and utter joke. Period. Ever since ownership changed hands, service has been nothing but a nightmare. Took our car here for some minor warranty work prior to the warranty expiring. One of the gauges in the instrument cluster wasn't working properly and the ignition lock cylinder was sticking. Mimi S was our service adviser and seemed decent enough at first, but ended up being obtuse and a pain to work with. The same with the General manager John McLaughlin. He's not trustworthy at all. What we thought would be simple fixes turned out to be a nightmare of in and out of the shop, calls not returned, and eventually a long conversation and complaint filed with Subaru Corporate. The instrument cluster was FINALLY replaced, only to discover that the odometer now read 000008 and the original problem wasn't solved. Great.... MORE dealings with this place... UGH! At this point, after several visits, I was over the gauge issue. I, however, had no desire to stare at an odometer that was almost 36,000 miles off, so more phone conversations with the GM. Turns out Subaru doesn't set odometers to match the old cluster. Shocking to me, as a car that's loaded with tech can't store the odo reading the the ECM. Massive failure on Subaru's part. Mr. McLaughlin suggested that since the gauge issue hadn't been resolved, we put to old cluster back in. One problem... we'd put miles on the car with the NEW cluster, so odometer readings would be off, with over 100 miles just vanishing from the life of the car. He said, and I quote, "When you go to sell the car nobody will be the wiser." Wait... WHAT?! The General Manager is advocating odometer fraud... a felony. At this point I called Subaru Corporate, opening a case and filing a complaint against John McLaughlin and the service department. The gentleman I dealt with at Corporate was aghast when I told him what happened. An investigation was opened into the behaviour of Mr. McLaughlin, but it appears that nothing will come of it. We love the car, but once it's time to replace it (sooner than later) we will NEVER buy another Subaru again. Ever. Bottom line here? STAY AWAY FROM FLAGSTAFF NISSAN SUBARU!! read more

Brian in Service is outstanding. I always knew what was going on with my service needs. They are busy and you see the rush to some degree however it's was never directed while talking or speaking to me. He always took time to explain the next step, what was found and followed up on why I brought my car in. Appreciate the customer attention and communication style. read more

We were so disappointed in the lack of professionalism, transparency, and honesty that the staff at Flagstaff Subaru demonstrated. James started off friendly, although a bit intense, but turned completely volatile and defensive, as soon as the car was purchased. He was unable to have a respectful conversation without losing his temper. Grant was fairly professional and well- intentioned, but left us stranded several times in his office (for over an hour), as well as standing outside, standing at the front desk, and inside the shop. Cole (the manager) was extremely cold, never gave us direct eye contact after we paid for the vehicle, and has yet to follow up with me about the inspection list I requested. As soon as we attempted to leave the lot, the windows stopped working, and we had to go inside to get help. They all seemed frustrated and hardly payed attention to us. Someone did a quick fix, and we left the lot. As soon as we got home, the windows broke again, and we had to drive back across town to ask for it to be fixed. No one seemed to care, or express an apology. I have called Cole and Grant several times about still not having received the car inspection list, and have not received a call back from either. They don;t pick up, and all of their voicemail boxes are full. Figures! It is very clear that as soon as the money portion of the deal is set, the staff could not care less about their customers. I've since heard similar takes on Flagstaff Subaru. Having Cole in a manager position was truly astounding to my partner and I, as he demonstrated the least amount of professionalism out of the bunch. He lacks basic people skills, not to mention any sort of managerial skills or basic customer service abilities. Lastly, no staff member at Flagstaff Subaru was taking any precautions to social distance, wipe down vehicles before/after test drives and purchasing. No one was wearing masks (except for my partner and I) and no one was maintaining distance. it was appalling! Several folks drove our vehicle before we took it home (they had to work on the windows two separate times, fill the tank- as they delivered it to us completely empty, and went inside the vehicle for several reasons). For such a large business to be taking such a careless approach to serving the community during COVID-19 was beyond upsetting. If you are immune-compromised or come in contact with folks who are, DO NOT step foot inside this facility and do not touch the vehicles! We'll be sure to share with friends and family not to give business to Flagstaff Subaru; we were unfortunately too late to hear this intel ourselves. read more

One word "stealership". The first used Subaru they sold us had a faulty airbag issue which they refused to fix and actually got in my face and aggressed me trying to bully me into keeping the car. After I threatened to call the police they offered me ONE option, to cancel that car loan but only on the basis that I buy a different vehicle from their lot first. I was backed into a corner so I did. The second car was also a Subaru which I soon found out had a bad transmission, it's only front wheel drive because of it and they want 10,000 dollars to repair it... the car was only $12,000 to begin with! On top of all of these things, the car I bought for $12,000 is only worth $3000 only 9 months later... and that's without the broken transmission.. this place will rob you blind with a smile on their face. AVOID THIS PLACE!! THEY SELL BROKEN CARS/LEMONS AND LIE TO YOUR FACE!!!! read more

Buying a new car here was such a pleasure compared to all the other dealerships I have visited recently. Gary Loos gave me honest, relevant information about the options and availability, and I was in and out in no time. I have been looking for a new vehicle on and off for more than 2 years, but the process is normally so negative that I give up and have held on to my last car way longer than I wanted to. Gary is so friendly and easy to work with. I'm really happy I decided to stop in and check out the Subarus! read more

Rachel, the service manager at Flagstaff Subaru, is super aggressive and really unpleasant to deal with. I tried having a conversation with her and she just kept talking right over me, not letting me even finish a sentence. I asked to speak with another manager and she hung up on me. I have had mostly good experiences with everyone else in the service department but will never return because of my experience with Rachel. I would rather drive all the way to Phoenix than have to engage with her toxic attitude. read more

I have owned 2 Rogues and I love them. I want to give a huge shout out to the Nissan Dealership in Flagstaff, Az. and in particular to Jason La Civita Service Advisor. My wife and I had just left Phx. for a 2 week vacation and my airbag light came on. Being the Thursday before Memorial Day we thought for sure we would have to cancel our trip. Thankfully we called Flagstaff Nissan and spoke with Jason, he told us to bring the car in the next morning and they would look at it. Long story short we had to stay 2 extra days but Jason and his crew went out of their way to get the needed parts and install them in a very timely manor. If more of your dealerships and service depts. were run like Flagstaff Nissan it would be amazing. I get my car serviced in Phoenix and have never been treated with the courtesy and care of this dealership and service staff. Thanks again to Flagstaff Nissan and Jason for making our vacation a true success!! Gary & Mikki Apache Junction,Az read more

Fantastic experience & worth the drive from Cottonwood to Flagstaff. Taylor test drove me a few different cars & got me in my 1st Subaru. The finance dept. is easy & friendly to work with. I recommend anybody looking for a new or used Nissan or Subaru to head straight to this dealership. read more

We dealt with both Subaru and Nissan in Flagstaff as they are connected. We got wonderful assistance from Ashlee and Sales Manager Cole at Subaru. While checking out a Nissan, we decided it met our needs a bit better. Both Ashlee and Cole came over to wish us well when we purchased the Nissan read more

We bought a used Nissan Armada that has been used as a rental. We had it a week and kept getting a sound like the 4WD was being engaged. Took it the dealer and they had it for a week, stating they didn't know what was wrong. We went back and tried to trade the car, was given a very hard time, even though they had the car longer then us! No compensation or rental was offered. They received another car, so we agreed to trade. This car was a wreck! Dents, scratches and the trailer hitch cover didn't fit. We were told that the detailer was excellent and could remove the scratches and dent and they would replace the trailer hitch cover. Got the car back and dent and scratches were still there. The trailer hitch cover was replaced and it still didn't fit, they didn't seem to care. Finally took it in and demanded they check it, we were told there was a crack in the bumper! We were sold a wrecked car! Was told they wouldn't fix it but would split the cost of repair. Called numerous times to get a hold of the sales manager to no avail. Never received a call back. I am so disappointed in this dealer, will definitely never shop there again or suggest them to anyone. read more

Absolutely terrible. I went in once, interested in a used SUV and the sales rep literally left me in the middle of a conversation and never came back. I walked out and no one even noticed. I thought I'd give them another try a couple weeks later and drove several cars and was ready to make an offer on two separate cars. The sales rep (different one) said he'd e-mail me some numbers in the morning. Never heard back. Meanwhile I'm getting e-mails from their Internet rep saying they want me to come in and drive some cars! "Why haven't you stopped in?" After three calls and several e-mails asking for the numbers I'd been promised--NOTHING! Very bad. Really bad for them because I was ready to buy. read more

Service department doesn't know how to fix the problem and accuse the owner of making things up! Rachel the customer service mgr is insulting! If you need Subaru service I would stay clear from this place... find someone who knows what they're doing and treats you with respect as a customer. read more

Service or Oil change buyer be aware!! bought in for oil change & waited 3 hrs because they decided also to fix a recall unauthorized by me instead of 1 1/2 as told. I was billed tripled instead of 1/3 which they fixed. I mentioned my steering wheel fluid was low when I was paying to leave & technician came in to check after they finish it off? Not surprised he top the fluid then, my windshield fluid was down to zero and because I din't mention it stayed empty, wow this is a OIL change service when all of that is checked!They put light gray!! silicone on my hub caps & it ran into my new tires & doesn't come off. Called Rachel the manager & all the excuses was given (yep, my fault)which was rude the unawareness and severe cover up of situation which can lead to someone motor getting blown up if they "forget" to top important lubrication oils. STAY AWAY!! I'll never return after years of being faithful. read more

Terrible customer service. The ladies in the service dept are always grumpy and unfriendly the four times I have been there and once when my mom took my vehicle in. Unfortunately this is the only dealership around so I have to go to it (u til my lease is up). The guys in the service area are nice but they have forgotten to reset my oil check light when they change my oil (twice) and didn't rotate my tires like I asked them to when before I was going on a road trip across country. Had to stop along the way and pay extra to get my oil light reset and tires rotated. It is sad because I am on my third Subaru and when my lease is up I will switch back to Dodge because the Subaru service in.multiple places is so terrible. Overall Subaru used to be known for it's service. The place I leased my car from in Scottsdale made errors on my lease and I had to return a car and when I was traveling in Portland OR I lost a key and the Subaru dealership out there could not figure out how to order a new one. Sad day for Subaru as I will not be a returning customer after owning three of their cars. read more

No option to give zero stars because that's what they deserve. New car sales department over promises, under delivery sand over charges you for the privilege. Wouldn't return my calls to discuss issue even when Nissan HQ has told them to. Last car I will ever get from them, seems the new owners just don't care unlike the previous owners Avoid at all costs. read more

I bought my 2016 Subaru Forester XT back in January. I drove to Munds Park from Phoenix for the weekend and my car started sputtering and had a check engine light flashing on my dashboard. We took our car in to Tyler Eckman to get it serviced so they could diagnose the problem. Tyler was so accommodating, helpful, and was in constant contact with us throughout the day. It's so relieving to know my car will be taken care of. I can't thank Tyler enough for relieving a lot of anxiety I had and taking initiative and making sure I had a smooth transition from my Forester to a rental car he set up for me. Thanks Tyler! read more

These guys are amazing! The sales team doesn't make commission so your getting the best deal. A special thanks to Taylor Mclaughlin and the manager Brian who got me driving off in my dream wrx today. I'll never go to another dealer! read more

Good Afternoon, I am writing to express my disappointment in the arrogant behavior of your Subaru sales manager Marco Castillo. To make a long story short, my wife was in today and test drove a 2018 Outback. She was working with Steve Johnston, who she was excited and pleased to be working with. My wife gave the offer, Marco replied with we are light years away. My wife left and continued contact with dealers in the valley. Marco sent an email saying thank you and if she had other interest to let him know. She asked for the best deal he could offer. He replied with find your best deal and we will see if we can match it. My wife got a verbal offer from a gentleman in Peoria. She passed on to Marco who replied with they tell you anything, get it in writing. He also added being desperate to make the deal. Finally he wrote he has never seen a group of salespeople trying to help a customer. That is the root of his condescending, ignorant and down right rude behaviors. It is simply bad business. Steve had the right approach and business sense and your manager should follow in his shoes. I am disappointed in your company's approach to partnerships. And through every social media, review sites, word of mouth and any other means I find, will share this story and dissuade people from being customers. read more

I bought a used car off their lot and have had it for a few months now. I am happy with the car but pretty unhappy with the customer service I have received. When I bought the car I also got a warranty with it. One day later I returned the warranty thinking that they would just apply the amount to my credit card since that was how I thought I had paid for it. Turns out they had made this part of the loan amount so they said they would have to reverse the loan and then they would send the check to the bank. "It would be real simple." After repeatedly calling them, getting several run arounds, and 4 months later they finally said "oh we can just cut you a check today." Like it was no big deal. They have wasted so much of my time. I should have never had to make a call for this. I have dealt primarily with Sammy who I feel is pretty shady. He does not explain things well and if I was worse at math or didn't understand how loans work I would have been ripped off about $40. Which doesn't sound like a lot but it is a huge amount for me. GET EVERYTHING IN WRITING and double check the math! Don't believe them when they say things like, "Oh this is simple interest so if you pay it off in 3 months you will only pay like $25." (I paid $65 in the first month) Hope you have better luck than I did. read more

I was compelled to write this review after a mere one hour with these guy (or this one guy) looking at a single car I had chosen. My guide (and that is a very generous thing to call him) was Bernie, and as soon as I introduced myself and shook his hand I could see his eyes glaze over with a look of utter disregard. I was dismissed without a single word more. Why? Because I looked like a college student who was in there to get his rocks off with a test drive, and not someone with at least the financial backing that is worthy of his acknowledgement. Bernie asked me to sit down to talk about the who, what, where, how much, etc. and I gave him literally the easiest playbook available: show me what I have already told you to show me. When he pressed me further for what I want ("tell me what you REALLY want"), I was pretty clear that I was giving him largely a blank slate, and my requirement was AWD/4WD, with the functionality to tackle some trails. This should be a salesman's dream; he could literally pitch me on ANY vehicle, beholden to only his artistic brush strokes for him to construct his masterpiece pitch. Instead, he rolls his eyes, says "ok.....," as if I'm insulting him, and we saunter off to test drive the car I had selected. Oh, and this is when he chose to tell me that their dealership operates on a "No Negotiation" policy, and that they won't budge a penny on price. I should have said "good day" right then and walked away. Why didn't they tell me on the phone? Oh, that's right, because he wanted to get the customer in the door (number 1 rule of sales), but then immediately lost all interest in the sale when he saw me. If I was on a blind date, I would have treated it as the equivalent of her seeing a 2/10 walk in the door. Prior to our test drive, we were chatting about the car's features and such, and Bernie was SO demeaning. He acted like I was an idiot when I asked him "is that real leather or plastic?" He said "no cars have real leather in them," in a tone that was clear he thought I was stupid to even ask. Ok, thanks for answering my question with such a defensive tantrum. By the way, I checked up on it, and my Avalon DOES have real leather, next time why don't you let someone finish their sentence Bernie? That way you could actually hear what I'm saying, and you might actually be able to filter out misinformation that comes out of your mouth hole. In fact, MANY cars have real leather, quality from bonded to full grain is a different story, but it is all REAL leather. When I asked about what kind of plastic it was, Bernie started borderline frothing. He was half spitting when he answered with a "[jesus christ boy] I don't know what [the f----] it is, IT'S LEATHERETTE! I'm not gonna know the chemical formula for it." Ok, fine, thanks. Just so you know Bernie if you're reading this, I was looking for a BRAND NAME to look it up myself, every car company gives this information readily and easily. Just because you are ignorant to the different properties of polymers doesn't mean everyone is. Also, I would have assumed someone with such vast and breadth of knowledge about cars, enough to tell me my car doesn't have leather seats without letting me finish saying model year (because he knew about all cars), would know just another fact about a mere single vehicle. This snippet is just 5 minutes of the hour long interaction we had, all of which was abrasive and uncomfortable, until the turning point: In the middle of the drive, it finally comes out that I work for a billion dollar corporation as a well positioned technical professional. Oh how his tone changed! He starts telling me to "go crazy" with it and "have fun". At this point I had already sized up the car's value, and with their "no budge" policy, made up my mind that it wasn't worth the $4k over KBB value quoted for dealers (duh). Too little too late Bernie, I think I'm done with this dealership; I'm certainly done working with you. read more

SCAMMERS!!! Over a year ago I purchased a used vehicle with only 19k, minor scratches and wear, with no "upgrades". After driving off the lot heading home, I noticed my headlights were a little off and could not see very clearly, almost as if they were facing down instead of out. I took car in to service about a couple weeks after notifying I would be in (I live out of town) and they stated they fixed the lights yet that evening again I could not see any difference. When I called, they're excuse was because it was daylight out, they used their best judgement to see. At this same visit, I asked my sales rep., Rachel, for the Carfax report and she then went to Brad to ask for one and both came back stating there was no report. I asked how that's possible when I took to my mechanic and another (as second opinion) where they adjusted my headlights and also asked at that time if I was in an accident because they could see that my paint job was bonded before, in addition, they could also see that the hood was not from original manufacturer. Upset, I took the car in to get inspected and again asked for the Carfax where I received a similar response from 2 different agents stating, "the car may have been in an accident but they could have never reported it therefore, there is no Carfax". I decided at this point to just turn the vehicle in for a brand new one elsewhere as I would never make another purchase from this dealership again! To my surprise, the new dealership showed me the Carfax where it was clearly stated that the vehicle was in an accident and would only give me less than half of what I initially purchased the vehicle for. I tried to contact this dealership over and over and even wrote a letter to management but ultimately, they gave me the cold shoulder after they agreed to review and try to help the situation which was their fault from the get go, they knew they were selling me a faulty vehicle! I was informed that this happens often with dealerships reselling "damaged" vehicles and should've made sure I did not walk away until I had the Carfax report in hand but also thought I'd try a new dealership with higher ratings but unfortunately, they have not exceeded my expectations. Maybe they do better in selling their new vehicles but would highly suggest not going to them for any used vehicle whatsoever as I had done little research with them, this was not the first time it's happened! read more

The service department is the absolute worst. I was told in January that my cv boots needed replacing so I made an appt on a Saturday for them to do it. When I got there I sat in the lobby for about 30 minutes when one of the service guys comes out and told me that they mistakenly put the parts that were for my service on another vehicle. How do you do that!?!! Fast forward 9 months... I took my car there last Saturday for an oil change and when I was checking out I was told that I needed to get the cv boots replaced. I asked why since I had just had it done. I had to ask the parts person Mimi to please look in the computer and tell me when they were initially replaced. She just kept saying that if it hasn't been over 12k miles that it would be covered under warranty. She said it was done in January. That doesn't tell me if it has been over 12k miles. I actually had to ask her what the mileage was when I brought it in for the service in January so that I could figure otitis for myself if it was under 12k. She then told me that I needed to bring it back in first thing Monday so that it would be covered. My husband and I rearrange our schedules this morning so that we could get the boots replaced. My husband didn't even make it to his office before they called and said that it was ready. The boots were not torn it was a loose gasket that was letting grease leak. We wasted our time today on something that could have been done on Saturday. We will not be taking our car back to Flagstaff Subaru. Horrible customer service and they do not think your time is important. P.S. When I called them to discuss the problem , the service manager, John, put some lady from the service department on the phone named Mimi. Mimi and John have very horrible customer service skills. They both tried to put words in my mouth and Mimi even started yelling at me. That sealed the deal. I will never take my car back to them. I, as a paying customer, should never be treated the way I was by those two. Absolutely flabbergasted by it all. read more

These people completely scammed my daughter who is a college student in Flagstaff they spot delivered the car called and told her they had the loan she filled all the paper work out only a week later to have them try and get her to sign new loan documents and then forced her to return the car. Paperwork is being filed with the States Attorneys office as I write this. These people are complete crooks buyer beware!!! read more

I purchased a 2013 Subaru Outback from Taylor McLaughlin a couple weeks ago sight unseen. The pictures looked good, but pictures usually don't tell the whole story. Taylor and I went back and forth via text and telephone and he sent over pictures of every nook and cranny that I asked for, and others that I didn't ask for that he thought I should see. And then he delivered the car to me, over 125 miles away! The car came with new all-weather floor mats and new carpeted floor mats. It was just as described and I am very pleased with my purchase. I am the type that normally has buyer's remorse the day after I come home with a new vehicle, and I have not yet experienced it with my "new to me" Outback! Thanks Tyler! read more

Avoid like the plague! "Sleazy", "slimy", and all of the other adjectives that you can think of to describe horrible car salesman fit my experience with Flagstaff Nissan Subaru. They strung me along on a deal, lied to me, and then when I called them out on it the salesman I was working with (James) hung up the phone before I could speak one sentence. Don't expect to be treated with dignity at this dealership. read more

Bought my Subaru here about 2 months ago and I'm still finding out how awesome this dealer is. The buying process was great,respectful, and friendly. Derio was extremely transparent about everything and very trustworthy. A lot of convenient, free goodies come with shopping here too. Love the culture. read more

The service center is a great place for high quality and fast repairs as well superb customer service - Flagstaff Nissan Subaru really knows how to take care of their customers!. The sales and finance folks make buying a new Subaru or Nissan a really pleasant experience and they bend over backward to make sure their customers are happy - gotta love that no haggle best price strategy - sure makes for a stress free experience. What more could anyone ask for in a great car dealership and top-notch service center! read more

is 0 stars an option? DO NOT GIVE THEM YOUR PHONE NUMBER UNDER ANY CIRCUMSTANCES! two years ago I used the Flagstaff Nissan website "speak with a rep online" function to get a price quote on a part for my kid sister's Nissan. I don't own a Nissan and I never will. I drive Toyota exclusively. The online rep did nothing but collect my name, phone number and attempted to get my physical address and assured that a parts manager would contact me on Monday. Ever since then I have been innundated with phone calls wanting to sell me an extended warranty for a car I do not own, they always reference the 2010 Nissan Rogue that I called your establishment ONCE about. Several times each week. Clearly your bussiness practice of selling confidential information to third party solicitors is going to cost you money and reputation. I am 5th generation Flagstaff and boy oh boy do I tell everyone I know NOT TO BUY A CAR FROM YOUR ESTABLISHMENT. Every time I tell the phone solicitor to remove my name they promise to, but in two days they call me right back, same call center, same crap about an extended warranty. Everybody in Flagstaff knows to buy cars in the valley, not up here. Funny, the Toyota dealership in Phx where I bought my Tacoma never has sold my contact info to anyone! Seems that their quality and commitment to customer satisfaction extends beyond their vehicles. After two years of this horseshit, I am finally going to YELP this one to everyone who will listen. Your shady practices will be brought to light for all of Flagstaff to see. read more

We had a potentially nightmarish start to our family vacation that was going to take us through Flagstaff. Our 2010 Altima started giving us problems about 40mins outside of Flagstaff on the I-17 driving up from North Phoenix. We were able to get it to the Flag Nissan dealership where we were greeted by Vince on Saturday morning, 7/21. Vince was very pleasant and told us it would take a few hours to get our car looked at. We needed to continue our journey, so we decided to leave the car and rent a car down the street to get to our destination in Utah. We received the unfortunate call while driving through Page, AZ, that our transmission needed to be replaced as well recommending we get a service cooler kit installed. The cost was going to be $4200. We ended up giving the "ok" to continue fixing the car while we were away. But, I must say, we will never buy a Nissan again. Besides the exterior paint issues we have experienced with our Altima, how can we be on our 3rd transmission and our car is only a 2010? We were told by Vince when we dropped off the car that we were 20,000 over the warranty of the recalled transmission we had installed in 2012 (?) (can't remember specific year). Also, I believe we have a 12,000 mile or 1 year warranty for the new transmission that was just installed. But, if something happens to the transmission a few thousand miles after the warranty expires, we are going to investigate our lemon law rights. Needless to say, this huge expense was something we weren't anticipating, but a car issue is never convenient. We are grateful that Flagstaff Nissan was accommodating to let us leave our car to be fixed while we could enjoy our family vacation. But, the Nissan name leaves a bitter taste in our mouths. Thank you again, Vince, and the service team who took care of our vehicle. read more

I took my 2015 outback in to get some recall work done and I added on an oil change. It was the first oil change that was not covered after purchasing my car. I asked when I made the appt how much the oil change was- $68. When I was presented with the bill it was $84, I asked why it was so high. The man said "That is just how much it is" I stated that I called ahead and was told it was $68. He said nothing. I asked the check out girl sarcastically if there was $16 worth or taxes- she said yes. I asked to talk to the manager. I explained the situation. He said it was $69, took the bill in the back and fixed it. He never said why this happened or apologized. They totally just want to get an extra $15 out of me and offered no explanation to why it happened. I will never go back there again. The work they did was fine and done in a timely manner, but I truly felt like they were just trying to take advantage of people. read more