NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

OP flooring came out and gave me an estimate the same day. I was in a bind due to a slab leak. They…read morewere extremely helpful and gave me a very fair price. They were finished within the week. The owners are very honest and kind people. The floors turned out beautiful.

OP Flooring was amazing to work with - super responsive, genuinely kind people who clearly care…read moreabout their customers. The quality of their work is top-notch, and I'm sitting in my home now loving the final result. Highly recommend!

After an unplanned kitchen remodel because of an undetected leak behind our dishwasher that…read moreinsurance wouldn't cover, my husband and neighbor set out to put all new cabinets and flooring in the kitchen. I didn't want different flooring in the house and we decided to redo all of the flooring in the house. They got through half the house, and then my husband raised the white flag of surrender and that's how we met Jose! I found him on Yelp and reached out. He got back to me that evening (on a weekend!). The next day he was at the house scoping out the project and giving us a quote. You can tell he is very knowledgeable about flooring and understood our situation while trying to be concious of our budget. He was punctual, worked very hard, and communicated with us throughout the whole process. He's a very hard worker and takes pride in his work. We wouldn't hesitate to refer him!

Jose knocked this job out of the park... if you want quality work from a knowledgeable professional…read morewho knows his flooring, call Jose. He did a fantastic job on our floor... I'm definitely looking forward to doing more business with him. Thank you again Jose!

Bobby and Logan did an amazing job on our garage floors. Overall: responsive, quick, professional,…read moreand great at the craft!

Drew and his team were great. They showed up on time every day of the job and were always…read moreprofessional. The quality of their work is also excellent the garage floors look amazing! If I remember correctly I think they were a couple of hundred dollars cheaper than the others I had contacted, but I would have probably used them even if they were a bit more because of all the great reviews on Yelp.

We had a terrific carpet buying and installation experience with IZ Flooring. We did our research…read morefirst and shopped a few different companies, but we ended up going with IZ Flooring due to their fabulous reviews and because of how quickly and professionally they responded. First, our rep Robert came to our house with tons of options and suggestions. He was able to give us a wide variety and help us select something that uniquely fit our style and budget. He was easy to get a hold of and responded quickly with any questions we had. When we came to the showroom, Robert dopped everything to lead us through the selection process. We could tell he was highly knowledgeable and much more intent on making us happy rather than upselling us on unnecessary products. When instillation day came our installers, Miguel and Israel, were also very professional and highly knowledgeable and skilled. Rarely have I seen harder workers than these two! Their attention to detail--such as lining up the carpet pattern on the stairs and making sure the cut pattern on the risers were balanced--was impressive. The entire job, including moving large furniture, was completed in two days. We couldn't be more pleased! We highly recommend this team for high quality products, professional treatment and advice, and an impressive installation experience.

Long on promises, short on delivery. Said they would get the work done while we were out of town…read more We returned to find the job not even started. With the exception of the tile setter, the work was shoddy and sub par. Demo work, sanding and grading was done without covering light fixtures, insufficient protection of wood floors, supervisor never came by. Do not use these guys.

When Sav-On did an excellent job installing carpet and linoleum in 2020, and the purchase price was…read morereasonable, I came back to them in 2026 when I had to install new carpet due to inconsiderate tenants. Rudy did an outstanding job of explaining everything and matched the seams perfectly. Another nice job Sav-On!

We are new to the area and found Sav-on carpet through yelp. Our first time in the store we were…read moremet by Pierre and Leonard the sales guys they were very helpful and friendly! We selected a carpet and agreed on a very affordable price. The installer's were great, on time , clean and gentle with our freshly painted baseboards ! Could not ask for more. Thanks Sav-on.

Picking carpet felt like an intimidating choice, but Tommy made the whole process so smooth and…read morehelped me feel confident. He talked me through all my needs and preferences, helped me load a handful of samples into my car and didn't bat an eye when I kept them for a week. I wanted a fairly short turnaround time for measuring and installing and Direct Carpet had no issue with that. They ordered and received the carpet quickly and initially said our project may take a day and a half to install. My husband and I moved everything off our existing flooring so the Direct Carpet installers finished in just one day and we are so happy with the finished product!

We used Tommy and Direct Carpet last year. Very easy to work with and in fact he tried to sell us a…read morecheaper carpet that looked similar! He sources various brands and help us lock in on exactly what we wanted. We just had a water leak at the house and needed to carpet relaid and pad replaced and they were able to schedule with a few days. Very friendly and responsive. Definitely recommend!

We are very happy with our experience with Golden State HRR. Chad came out and designed our remodel…read moreand created a clear picture of what to expect for all the renovations that we requested. Two bathrooms and kitchen and lots of stuff in between. Mike followed up with the extremely friendly, skilled and professional team to bring the design to fruition. Kari was very helpful in our design layout and hardware. Valerie was great on answering questions and setting things up to run smoothly. We had endless questions and concerns during and after our remodel and we always got them answered setting our minds at ease. As with any intensive remodel it comes with stress. The team was always patient with us and reassuring. They were professional on every level we highly recommend them for any type of remodel or renovation you may need or desire. We know we can always call them for questions we may have in the future.

I needed to get bids for a kitchen repair after a major leak and they were very responsive putting…read morea detailed bid package together. I also wanted to give a special shout out to Eddie C. for getting by to me immediately to answer all of my questions.