Shout out Sandra here at AutoZone for going above and beyond with customer service and customer…read morecare will be returning for any future automobile services

Sandra was so helpful and kind! She and Rudy explained me the scanned codes after diagnosed the…read moreengine

Hayden was awesome. He helped apply the hubcaps on my car and was super quick with it as well. He…read morewas very professional and provided seamless service. I recommend coming over as he seems passionate about what he does.

At location 1088n. State college ave. Anaheim today I go find rear wiper blades for my car , and I…read moreget the guys name is Oscar Hernandez help me to find a parts for my Audi e-tron rear wiper and he service to customers very good and nicely to help me , I nerver see the person like him, that why I give a review 5stars, thanks for your help

Anthony can be hard to get ahold of sometimes, but he does great work. I had dropped off my…read moreMercedes 190D which had a compressor failure that Anthony diagnosed on a different visit. I assumed it would take a while to fix, so I didn't bother Anthony for a bit over a week. After playing phone tag for a bit, I was finally able to get in touch with him and get an update on the car. Overall it took about 3 weeks before I could get my car back, partially of which because Anthony had to send my compressor out to get rebuilt, and then after reassembly, the AC lines started leaking so he had to build new lines. Got the AC working great, and although a little pricey because of the R12, well worth the money.

Doesn't seem to matter how often you call or how often you leave messages or whether or not you can…read moreemail them until you're blue in the face. Never get any response according to my friends the shop is excellent but driving all the way up to Orange from Mission Viejo doesn't seem to be warranted. There's another shop in Mission Viejo that does vintage air, and he seems to be happy to get your business. Two stars only because he came so highly recommended, what we have here is a failure to communicate...

Took my car in for inspection after driving over something on the freeway with no appointment on a…read moreSaturday afternoon. Store Manager Daniel and employee Diego were very kind and helpful! They got me in and out of there under an hour and now I have peace of mind for the long drive home! Highly recommend this location for reasonably priced repairs.

I took my car to Pep Boys for an alignment adjustment because my car was pulling to the left. I…read moretalked to Diego in the morning and he seemed professional. After the alignment, I test drove the car and the car was pulling so far to the right that it was possibly unable to operate and a danger to the road. I needed to have my steering wheel at the 11 o'clock degree in order to drive straight. The alignment was worse after the job was completed. I met Diego again and expressed my concern. Diego then claimed that it was my tire wear and that I will need to purchase new tires, which was incorrect and a scam. He tried to sell me new tires. I took it to Toyota, my dealership, and talked with the advisor. The advisor and I called Pep Boys on the phone to discuss that it had nothing to do with my tire wear, but rather an alignment issue. Diego, my advisor, and I talked back and forth over the phone and I requested to speak to someone higher in charge. Diego stated that there is no available manager. During the conversation over the phone, Diego proceeded to hang up on me, which was unprofessional. I proceeded to take the vehicle to Firestone to measure my alignment after Pep Boys. The top diagram in the photo is my measurement after Pep Boys, where Diego claimed that the alignment is straight. After Firestone, my car was driving fine, which showed that it had nothing to do with my tires nor my tire wear. Also, over the phone, Diego called me by my first name. I work in the customer service field as well, and would never refer to a customer by their first name. I will not be returning to this business and would like to warn customers about possible alignment scams.

The guy was very informative and helpful. I find service very reliable and I got to say it was nice…read moreto come and get intel on detailing. I bought an air freshener and my car has been smelling pretty good. I would know I buy some fish sauce that makes car smell funky and this helped neutralize the smell.

Great assortment of products and brands. They have it all from compounds, towels, polishers to…read morebrushes. Their staff is knowledgeable staff and they even offer classes! If you're still stuck using Chemical Guys or Adam's, it's time to step up your game and this place will help you. Highly recommend.

I was hoping to drive here after work to get some 0w-16 oil on sale as they seemed to be the only…read moreNAPA place in stock on-site based on their website (their store said it'll be ready in 30 minutes while all other stores said "tomorrow" or "today"... and no, "today" apparently does not mean it's on-site. You still got to order it online because I went to one to said it was ready today and find that I still needed to order online because it's not in stock...? So did you have it or not, NAPA El Monte ?) Website also said that they closed until 6pm. I try to get out of my way to finish and leave work earlier than usual and got there around 545pm... only to find out that it was closed. Turns out on Google maps, they just recently updated their hours to 5:30pm. I don't know if individual NAPA shops can just willy-nilly change their hours and not follow the main NAPA website hours... if they can, that's fine, but that means they're never be getting my business again for the waste of time they caused me. I ranted with my friend about it and he said his father and him always seemed to have gotten a bad experience at other NAPA stores... so yeah, I'm just going to order their stuff online and ship it to my place from now on.

Went in this morning looking for a product they were out of. The guy at the counter went out of his…read moreway to come out to my car to help me and resolve my issue. Very grateful great service! Thank you!

A big shout out to Adrian! My engine light was on and he helped me figure out what part it needed…read more They didn't have it in stock so he called several places until he found the right one (: it took a couple of days to find the right part but I am just so appreciative of him that he kept trying to find it for me. I wish he had accepted my cash tip but instead I'm leaving a review so if you're ever needing help, go to Adrian. Amazing support and always had a positive attitude !

Horrible customer service. Standing in line for hours after ordering online for the close out sale…read more They stopped letting customers in hours before closing. Cancelling orders, only letting two customers in at a time with no time limit. Leaving everyone else hanging. Drove two hours to get here. No one comes out to speak to customers for updates or instructions, no one gives any eta's for when the line will start moving. The employees working here today should have their pay cut because they are clearly not doing a damn thing today. Thanks for wasting my time and the time of all these people out here.

my low beam light bulb got busted, and so i was driving home and thinking of going to firestone and…read morehave them replace it. But wait, i remembered that there is a kragen store near my place, and so i went there to see if they have that particular bulb for my car, (which obviously they had, hello). Not so busy, in fact, i was the only one in the store. I planned to ask them if they could replace it for me, but i got so lucky that a friend who went there to get a bulb for his car just got out of the store. And so, i asked him if he could replace mine too, and he said, of course. Otherwise, i would have asked the guy in the store to replace it for me, if he would say no, he can not, i would return the bulb right away. Nevertheless, lucky experience, fast check out, hopefully the bulb will last forever.

Thank to Cherry For getting Me all straight for My Big…read moreNFL Draft Weekend trip to the Burgh coming up on 5/22/26. Even though this was something unrelated to cars. She still got me all squared away & took care of very quickly, She was very friendly & positive vibe. Even the crew there was very friendly and the atmosphere had positive vibes. I will definitely go back if I need anything Car related..... thank You & the O'Reilly Crew

I would like to express my sincere gratitude to Cherry for her consistent assistance during each of…read moremy visits. She is always available to provide support, and I truly appreciate her willingness to lend a helping hand and her extensive knowledge.

Friendly staff! Selection was good, and their website was up-to-date on the vehicles they had in…read morestock. Prices were very reasonable as well. Great experience overall!

Drove 2 hours for a windshield when I got there waited another hour for them to tell me they can't…read morefind it after confirming 2 times on phone it was ready to go Sat a bit more melted in the sun they took my number down to let me know if they ever found it and never got a call back. Please consider not posting an item online if ur staff can't find it!