Bought a battery earlier at O'Reilly on Imperial Hwy. Battery apparently died within the warranty…read moreperiod (it happens). Took the battery back to O'Reilly. Issac charged the battery and confirmed it couldn't hold a charge, it was dead. He quickly gave me a replacement and I was on my way. Service at this store is first rate. Both Issac and Phillip treat their customers well.

I bought a battery from this store about a year ago. The other day, my vehicle wouldn't start--the…read morebattery was low. I put it on a charger, but it only reached 12.6 VDC and couldn't hold the charge. An hour later, it dropped to 12.2 VDC, and continued to drop. I swapped in a battery from another vehicle, and it held steady at 12.8 VDC. No issues. So, the battery wouldn't hold a charge. I brought the original battery in for warranty. What happened next was honestly baffling. The employee wouldn't even look me in the eye as I tried to explain the issue. He interrupted me and said, "I don't care about any of that. I just test it." I asked, "So you don't want to hear the issue?" He repeated, "No, I don't care about any of that." OK, He doesn't care . . . I guess I just stand here, say nothing . . . wait. Then he plugged in their test unit and said, "It needs a charge." I told him it had already been charged. He replied, "You didn't wait long enough--it takes an hour and a half." I explained it had been on the charger all night. His response? "It's your alternator." Oh my God! I told him I know cars and electronics, and I had data from both the working battery and the one in question. He shrugged and said, "It's policy," with a tone that made it clear he had zero interest in helping. Not once did he make eye contact. This wasn't just poor service--it was astonishingly dismissive. Do they train their staff in customer service? Do they understand how charging systems work? Do they know the difference between a battery that's low and one that can't hold a charge? Apparently not. In the end, I was out of luck. And honestly, I could've accepted that, doubted the warrantees on these things are real at O'Reilly's anyway, if I hadn't been treated with such disrespect. When did "I don't care" become something you say to a customer? The night before I had already priced batteries around town because of my doubts. So it was easy for me to just go down the road. I bought a new battery (for far less than the same one at O'Reilly's) from someone who was actually pleasant to deal with, dropped it in, and everything worked perfectly, tested the voltages, good, load good, started right up, charges good. Problem solved. Long-term solution? Avoid O'Reilly Auto Parts, especially this location. I've had issues here before, but never anything like this. There is one person there who's decent, but unfortunately, I wasn't dealing with her. O'Reilly Auto Parts: those warranties they advertise may not mean much if "policy" overrides common sense. O'Reilly Auto Parts Placentia: the "I don't care" customer service model is a bold new strategy... one that customers should absolutely avoid.

Love this place! Donny is the man. I came in for a new car battery. Donny checked it for me and…read morereplaced it with no problem or extra cost. (He didn't have to)! Cool dude to talk to and very appreciative for him and his service. I will definitely be coming back here forever! Thanks Donny!

I bought oil and oil filters from this store on numerous occasions to be installed by PepBoys (they…read morewere right next door and PepBoys did not carry the parts). Advance Auto Parts looked up the part numbers for my vehicle which I purchased. It didn't occur to me that I should have looked up my own part numbers to verify because I thought their system should be accurate. Buyer beware, they were completely wrong. not just once, but multiple times! My truck uses a M1-212A filter and 15W40 oil. The first time I purchased oil/ filter from them, they pulled 0W20 oil and M1-102A Filter. The second time, they pulled the same oil and a M1-110A filter. Sad part is that PepBoys didn't think to verify the parts either and installed them anyways. What is wrong with these companies? No telling the damage that was done to my 2024 Duramax. 2 lessons learned here: #1 Do your homework yourself when buying parts and do not rely on the store computers or employees to pull the right parts. #2 Don't buy from Advanced Auto Parts online or in-store!!!!

I would like to express my sincere gratitude to Cherry for her consistent assistance during each of…read moremy visits. She is always available to provide support, and I truly appreciate her willingness to lend a helping hand and her extensive knowledge.

Thank to Cherry For getting Me all straight for My Big…read moreNFL Draft Weekend trip to the Burgh coming up on 5/22/26. Even though this was something unrelated to cars. She still got me all squared away & took care of very quickly, She was very friendly & positive vibe. Even the crew there was very friendly and the atmosphere had positive vibes. I will definitely go back if I need anything Car related..... thank You & the O'Reilly Crew

Sean is the Man! He always takes care of all the cars in our family! Honest and hard working!read more

I would rate higher than 5 stars if I could! Great local repair shop. Sean is awesome always…read morefriendly, helpful, and honest. I've had nothing but good experiences here and really appreciate having a place nearby that I can trust with my car. Definitely recommend them!

FIRESTONE IS THE BEST! I took my jeep in because it…read morewouldn't start. Of course, Ivan, Alfredo, Austin were absolutely professional and super polite. I was completely surprised when I got my Jeep back . The issues of it not starting was fixed. But, for the past 6 months my A/C and Climate Control buttons have been flashing non-stop. I took it to the dealership to get it fixed and they said it couldn't be done. Low and behold! Those buttons are flashing anymore....without hesitation THE CREW @ Firestone did their job with Excellence and accuracy. A BIG " THANK YOU" for always making me feel like a valued customer. And, safe for making the right choice!

Subject: Deep Disappointment After 29 Years of Loyalty I'm…read morewriting to express my complete frustration with my recent experience at your location after nearly 29 years of consistent service--first with Goodyear, now Firestone. Until now, I trusted your team fully. When my Subaru reached 25,000 miles, I specifically asked your manager whether your team could provide the same level of service as a dealer, including identifying issues like system alerts and recalls. I was assured--emphatically--that you could. That assurance proved untrue. I brought my vehicle in for a routine oil change and asked that someone look at the Subaru EyeSight system warning, which directed me to consult the manual for a reset. The service technician was disengaged from the start. When I followed up later, I was told the car was done and was given a tire recommendation--nothing about the issue I had asked about. Only after I pressed again did he respond, first saying they "cleaned the windshield," then admitting they had not checked the manual at all. When I tried to clarify, his tone became condescending and dismissive. Ultimately, I was told there was no master technician available and they couldn't help me--delivered with attitude and no ownership. When I arrived, there was no acknowledgment of the poor experience, no apology, and no effort to make it right. After nearly three decades and likely over $40,000 spent at this location, this level of service is unacceptable. What concerns me most is not just the missed diagnosis--but the lack of professionalism, accountability, and basic customer respect. I expect this to be taken seriously. At a minimum, I would like a response from management on how this occurred and what will be done to ensure it does not happen again.

I have brought my F150 here multiple times and every experience has been great. I never have enough…read moretime and they are always efficient, communicative and return my vehicle complete quickly. I love the app and emails. The reviews that are negative do not make sense...know the value of the service. I have brought my truck here for tires, basic maintenance, smog etc. I do not expect them to troubleshoot complicated issues quickly. I will keep bringing my vehicle here for friendly, fast, effective service.

I came to Pep Boys for a simple tire installation on my 2025 Honda Pilot Trailsport -- tires I had…read morepurchased through Tire Rack and shipped directly to this location. What followed was one of the worst consumer experiences of my life, involving an unnecessary $2,247 repair, discarded property, and damage to my vehicle that required a Honda dealership to diagnose and document. My vehicle drove flawlessly for hundreds of miles before Pep Boys ever touched it. During the tire installation, they informed me my wheel hub was damaged and needed replacement. I was under time pressure with a camping trip the following weekend, so I trusted them. They told me they would source OEM parts directly from Honda. The total? $2,247. What I got instead: 1. MY TIRES WERE DISCARDED WITHOUT MY CONSENT. I had planned to sell them -- they had significant tread life remaining. Pep Boys threw them away and told me it was too late to recover them. That is not their property to dispose of. 2. THE VEHICLE WAS RETURNED TO ME DAMAGED. When I picked up my car, the dash was lit up with multiple warning lights and error messages. I could not change drive modes, AWD was non-functional, and I could not even open the power tailgate. When I raised this with Pep Boys, their explanation was that the car was behaving as if it had been in a collision. That is not an explanation -- that is deflection. 3. HONDA CONFIRMED THE DAMAGE AND THE DECEPTION. I took the vehicle to the Honda dealership, where an inspection revealed the hub replacement had been performed with poor workmanship and -- critically -- non-OEM parts. Pep Boys explicitly told me they were sourcing parts from Honda. That was not true. I came in for a tire mount and balance. I left $2,247 poorer, without my tires, and with a damaged vehicle that required dealer intervention to assess. I have never been such a clear-cut victim of incompetence, dishonesty, and disregard for a customer's property and safety. I am formally requesting that Pep Boys corporate review this case in full. I have documentation from the Honda dealership confirming the findings above. This is not a complaint about a bad experience -- this is a complaint about conduct that caused real financial harm and left my family driving an unsafe vehicle.

My alternator went out and had to have someone fix it in a hurry. I was referred to this shop by…read morethe tow truck driver. Happy that I was directed here. He was very honest, service was quick and very very reasonable. I definitely will refer others to him and I will be going there to get my next service done..valve cover gasket replacement. Be seeing you soon!!

Nothing worst that having to do auto repair on the road. My radiator was leaking and I needed it…read morereplaced before heading back to NorCal on the I5. Reluctantly I drove to the closest place and hope for the best! Nelson the owner took one look and said can I leave it now and gave me a fair/good price for the job. In the morning I dropped my truck off,done by noon! A week later, no leaks. Great honest service, stressed free and great value. I will have all my repairs there as I live in Anaheim part time.

Excellent experience with Armando. Called for a price and it was the lowest around. Drop off and…read morepick up went great. I will be back and will refer others to this location. See Armando.

I really appreciate they have great hours on Sunday when many closed. I booked a reservation the…read morenight before for first thing for a free tire patch because my tire lost pressure due to nail. I arrived a couple minutes after they opened and was the 2nd in line. It took around an hour and was completely free since the nail was in the patchable zone.