Laticia was so helpful and made sure I received my special order on the day she said it would be in their pharmacy. I requested shower gloves to cover an area on the upper arm. I only wish that the pharmacy had more than one available in their store at the time I ordered more. They are disposable gloves and not meant for continuous use. I called several medical supply pharmacies and Flintridge was the only one that carried them. read more

We recently visited Flintridge pharmacy in a desperate search for a knee scooter for my husband. It was such a hassle trying to get help from our insurance company to determine if it would be covered and where we could find one. What a pleasant surprise to find people who were actually willing to help us! Friendly folks and very accommodating. Thanks!! read more

I've been using Flintridge Pharmacy for over a year now. I am more and more impressed with them as time goes on. The manager and pharmacist are both very attentive and caring people, they always make sure my prescriptions are filled quickly. I really recommend them. read more

Been a regular customer for decades going back to the days of Cal-Med East and never had an issue, problem or concern until Michael took over the family business from his brother John. Since then the business has upgraded the store and put in upscale gift items and other merchandise and it is pleasant to look around while waiting for prescriptions to be filled, all this is fine. I chose to stay at this pharmacy, I like to shop local and support small businesses, so it's actually my fault . I originally gave a two star because of the business practices since over the last few years, there often...not always... seemed to be money related issues with prescriptions, meaning the insurance company says the price is a fixed co-pay but it never seems to be at Flintridge Pharmacy. My spouse reminded me of the time I was thrown out of the pharmacy at the direction of the owner Michael because after years I finally challenged his business practices. This case, a prescription was called in, the pharmacy was short a few tabs for the full prescription and asked if I would return before I needed them but after the next day. My spouse offered to pick them up which she did, except that they charged her another co-pay which the owner said they didn't collect the first time (thank goodness for receipts). Michael never budged, refused to refund the money and suggested that we could shop elsewhere. If you continue to shop there good for you, but don't take on faith that your trust is not being exploited. Honestly, we have more trust in Target Pharmacy. read more

I was in the other day and purchased some items for my elderly neighbor. A few days later I needed to return one of the items. The staff remembered me and handled my return with no problems. I had a great buying experience. read more

We've been customers for years and they know our names when we come in for prescriptions. The staff is friendly and helpful, and can guide you to whatever products you need. Because they are a small pharmacy they sometimes have to order, but it always arrives the next day along with a phone call and a smile. I do wish one pharmacist would stay for awhile, but I imagine it's hard to compete with the chain salaries. It's like walking into Mayberry Pharmacy. A real family business I'll support any day over a chain. read more

BEST pharmacy ever! Chris and Bill greet me by name and are always kind and cheerful. They helped me with special items for my mom, prior to her passing. They are caring and compassionate and always make me smile! Thank you Bill and Chris! read more

Used to come here to pick up my mom's prescription. The techs are nice and friendly. However they have a problem with the pharmacists always being busy, making customers wait way past the promised time for prescriptions. Sometimes they don't even have the needed medication in stock. Their always changing pharmacists here too for some reason, must not be a good working environment. The owner is also very grumpy and seems to have some attitude, not very nice to customers. Anyways we switched over to Walmart, better prices and better service. read more

I hobbled into Flintridge Medical Supply to find a specific boot-type brace for my severely sprained ankle. The owner himself took excellent care of me, even showing me less expensive alternatives because the brace I wanted was a bit steep. He carefully demonstrated and fitted me with the boot. He then drafted an itemized receipt for me, just in case I am able to receive reimbursement for my purchase. He took his time with me and was very thorough. I can't thank him enough. Awesome business! read more

This is probably the worst and unprofessional Pharmacy that I have been too. The owner doesn't have any customer service skills what so ever. I purchased a lymphadema compression arm sleeve approximately 3 weeks ago. I went for my physical therapy last Friday. I had not used the sleeve since I purchased it for $30. I took it out of the box and noticed it was unraveling at the end. I was unable to use it so I put it back in the box to return it that day. After my physical therapy I drove straight over to the pharmacy and spoke to Michael the owner. He said I would need to speake to Leticia on Saturday between 9 and 1 since he is unaware of their policy. So I called and spoke to her regarding returning the sleve and she said that all sales are final and who ever sold me the sleve would have told me that. She was the one that helped me and she never said anything about their policy. I left a voice message for the owner that day. Never got a call so I decided to call Moday morning and spoke to Michael the owner. His comment was that all sales are final and that is there policy. He didn't even say I'm sorry that you're going through this or offer as good will to refund what I had paid for it. As a consumer I would think twice purchasing anything from this pharmacy! read more

Had a great experience with CHRIS - my first visit - great service - nice place - CHRIS made the visit that much better and more productive - would strongly recommend. Charlie read more

I needed to rent a knee walker so I came to this store. Amazing costumer service,great prices, and they have pretty much every type of product. The staff was very friendly and helpful. Hopefully I'll never need a knee walker again but if I do I'll definitely come back ! read more

I went today to look at supplies for my 88 year old Mother. I bought a medical alert device, a Walker, and a shower seat. I was helped by three employees. All of them were extremely helpful and courteous. They took the time to listen to my Mother's challenges and to go over the pros and cons of options. I feel that I made more informed decisions regarding safety and ease of use of the products. I will definitely be returning. The manager also helped me with some items for my own use. I am delighted that we have this wellness center in our community. read more

this is the worst pharmacy i have ever used. i had difficulties before but since they ar close decided to try again. I needed eye drops due to a surgical procedure so gave them my prescription. when I picked it up i didn't notice they had only given me 5mg instead of the 10 the prescription called for. when I when I took it back with a copy or the original prescription and pointed out the mistake the pharmac ist said the insurance would only cover one month. I argued that 5mg only lasted two weeks and he told me it should last 25 days!!! I payed $30 co pay for only half the order. He said I would have to pay another $30 to get the rest of the prescription but they didn't have the drops and would have to send it to C V S. When I called CVS they said the co-pay was $17. These people should be put out of business because they are obviosly crooks!!! read more

Called my cell phone with an automated recording, telemarketing their flu shot. I am not even a regular customer of theirs and was only in that pharmacy once, more than a year ago. I did not sign up to be on any calling list and am sick and tired of telemarketers who blatantly ignore the "No Call" list. I don't have extra phone minutes to waste on their crap, so I hung up on the recording, called back, and talked to a really snotty, rude, condescending guy who took his time coming to the phone when I asked for a manager. Will NEVER go back there now, even if I had a reason to. read more

I went to get an RX filled here because it needed to be filled by a compound pharmacy. It was a common medication that my daughter needed to be weened off slowly and was written in detail, to be filled a liquid form with doses being decreased gradually. Spoke with I believe the owner who initially said he couldn't fill it as the doctor had written it and was too basically too complicated the way she wrote it. And when I asked if he could call the doctor and find out how we could get it filled he didn't want to assist me and when I asked what I should tell the doctor so it could be written in a way he would fill it or what I should tell the doctor the problem was in getting it filled he said "we don't have access to that medication." which was untrue, he just wasn't willing to order it. I found that out when I went down the street to the very helpful Marsh Pharmacy. I showed them the RX and they said no problem. I asked why Flintridge might have said no and they said it was complicated but they could order it and do it for us. It wasn't just that Flintridge pharmacy was not competent enough to fill it, it was that they lacked compassion or much customer service skills in the way they spoke to me and didn't refer me to anyone (another pharmacy) who could help. read more

I've been going there for many years, despite my wife not liking the owner. This past July, 3 days before a 24 hour flight to Africa I went in to purchase a pair of compression socks for the trip. Got them home, opened them and realized I had another pair already. Took them back the next day and got a refund.. Owner asked if I wore them, which seemed odd, and I said no, which was the truth. As I was driving home, my wife called to tell me the owner had called, yelled at her, said I lied, said I had worn them and I wouldn't have the b*lls to come back and face him. I turned around immediately and went back into the store. The owner not only accused me of lying, he said the socks smelled and clearly had been worn. I was offended and outraged told him so. I also asked him "why would anybody buy and wear compression socks for a day and bring them back?" He had no response other than to repeat "they smell you clearly wore them". The other older man who works there, whom I've dealt with a lot, tried to intervene by saying, "I'm sorry, had no idea it was you and this had clearly gotten out of hand". I told him I will pay for the socks and to give them to me. To me, it wasn't about the minor expense of the socks. It was about the owner making false and inflammatory comments about me to my wife, and to myself. The smug and supercilious owner was by this time on a phone call. I will never spend another dime in that place. Much like Sandi D's comment on her cleansing wipes, the owner clearly thinks he doesn't need to maintain longtime customers. read more

I wanted to support a community pharmacy and not go to the major chain stores. Unfortunately every single time I have gone there, not all of my prescriptions are ready. They may have 3 out of 4 or 2 out of 5, but never all that I have asked for. I have tried calling them in, using the automated system, going into the store, etc and it never seems to make a difference. Generally the employees are kind and apologetic, however it is no longer enough. I am choosing to switch to another pharmacy. The most recent experience I had was the straw on the camel's back. After being told my prescription would be ready in 20 minutes, I told him I would be back at that time. I went for coffee and came back at the 20 min mark, only to be told that BOTH the pharmacists went on break and they could not give me the prescription until one of them signed off. Why would you leave when you know a customer is returning? I was asked to come back in 15 min when they were no longer on break. I could not wait that long and was forced to come back the next day. read more