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    Floor & Decor

    4.0 (69 reviews)
    Closed 7:00 am - 8:00 pm
    Updated 2 months ago

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    August 2024  - bathroom vanity prices
    Victoria V.

    I picked up some bamboo flooring here the other day. They have baseboards precut to 8 ft compared to home depot that is 16 ft long with do it yourself saw cutting. They have a lot of nice bathroom displays such as vanities

    Beware of False Marketing Claims - Avoid Floor & Decor Floor & Decor makes bold claims about product quality but refuses to stand by them when issues arise. Their D- rating and 1.3-star review on the Better Business Bureau (BBB) speak for themselves--countless customers have faced the same unwillingness to accept responsibility for subpar products that fail to meet advertised standards. I purchased Optimax Sapelo Shore planks specifically for their advertised "durability," a claim made by sales staff, packaging, and in-store comparison displays. However, after installation, I quickly realized the flooring was nowhere near as durable as promised. When I contacted Floor & Decor, they denied my claim outright because I had already accepted and installed the product--completely disregarding the fact that durability is something you can only assess after installation. Spending thousands of dollars on flooring marketed for its resilience, only to have it dent and scratch from something as minor as a dropped pen or TV remote, is unacceptable. Yet Floor & Decor refuses to take any responsibility for their deceptive marketing. Perhaps the most telling sign of their poor product quality is the store's own display model. When I first purchased my flooring in October, the display looked intact. Now, just a few months later, that same model--installed and mounted by Floor & Decor--is visibly falling apart. Keep in mind, this display isn't even exposed to foot traffic or daily wear, yet it's breaking down just like mine. If their so-called "scratch-, dent-, and gouge-resistant" flooring can't even hold up on a display, how can they expect customers to believe in its durability? Save yourself the headache and shop elsewhere--Floor & Decor does not stand behind their products.

    Clear demonstration of floor & decors false claims of durability, that they in fact DO NOT stand behind.

    Thank you Store Manager Yarden for confirming that Floor and Decor Warranty does not honor durability claims made by in store salesmen and marketing materials in store and on product. It is very important for your customers to understand that the claims made are entirely false and do not exist in reality. I purchased flooring solely due to its "Extreme Durability Flooring" , yet it can easily be scratched by dropping a tv remote or silverware. My flooring was no where near any of the claims made by Floor and Decor, yet they still deny any and all responsibility for their intentionally deceptive marketing. Management is rude and entirely unwilling to acknowledge their deceptive selling practices, don't get scammed by these con artists. Very poor value for the cost, considering they do not provide a product the quality they claim and advertise.

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    4 years ago

    The selections and customer service are fantastic. Team was knowledgable and helpful. Ask for Michael Fajardo, our sales associate!

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    Page 2 of 2

    Ask the Community - Floor & Decor

    Review Highlights - Floor & Decor

    She suggested I get an extra box of tile in case there was an issue and I could return whatever I didn't need.

    Mentioned in 17 reviews

    Read more highlights

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    It is a pleasure to be able to share my gratitude for, Nicole Concepcion, of ProSource in Oxnard,…read moreCA. A contractor referred me to this store to pick out my wood flooring and he specifically recommended that we work with Nicole. I definitely wasn't looking forward to a sudden remodeling project but from the moment my daughter and I walked into the business, and met Nicole, we felt like we had won the lottery! I went from dread to delight in a matter of minutes. Her personality and professional demeanor was refreshing. "Nothing" was hard with Nicole by our sides! Choosing from innumerable samples is my worst nightmare. Nicole easily guided us in the decision making process for our wood flooring, then our tile and finally our cabinets! We actually enjoyed the process! Most importantly, when there were glitches or issues, because that's how life is, Nicole was at her best. She was always available by phone and quickly jumped into action multiple times. We felt extremely confident in her skills and knowledge. The contractors that she recommended for us were proven professionals that she had longtime working relationships with, another huge plus! Remodeling in a hurry is not an ideal project but we had an excellent experience and happily recommend Nicole, and ProSource, to our friends.

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    California Kitchen Creations - After

    California Kitchen Creations

    4.4(21 reviews)
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    First off I had an original 1960 very small kitchen for 27 years. My husband and I are newbies to…read moreremodeling a home and were unsure of process and what to expect. We were finally able to get our kitchen updated. My husband and I received a few bids. We selected California Kitchen Creations, they were within 5k of other bids, we selected them over others for a few reasons. 1. Our first encounter with Emily was wonderful. She eased our nerves and she knew exactly what I was looking for, rustic minimalist with a Mediterranean touch. She walked us through the process, how they work and we put a tiny fee, which gets credited to project amount, for a quote and mock up of our design. 2. The quote was very specific and laid out costs for everything and had no hidden charges. There was a definite timeline. This made us relaxed in knowing so we could plan ahead. We also liked the pay as you go process. 3. The design was beautiful and Emily met me at the tile store and was always available for our questions. We rented a pod, which I suggest because the team was able to store their equipment at the end of the work day. Each day they came at the scheduled time and worked until 4:30 pm. No erratic hours. The team cleaned up and put what they could away each day. They were polite to us and my doggies, even though they barked at them. We had a total gutted kitchen so of course there is noise and dust. And there was a plumbing surprise, which really was not a surprise. The supervisors were always one phone call away for issues or answers. I can't say enough. They created a beautiful kitchen for us that we could never imagined. The square footage of our kitchen has not changed, but it feels and looks so much larger now. Our house is so beautiful now. Shout outs to: Kress, Cody, Alfredo, Josh, Lacey, Kurt and everyone else who were great, respectful and polite.

    I highly recommend California Kitchen Creations! I couldn't be happier with the work performed at…read moremy house and my mom's house. Bill, Peggy, and the entire team have been fabulous to work with. In 2019, Bill and team completed a full kitchen remodel at my home in Oxnard. I was so impressed with their work that I contracted with them again in 2022 for a full remodel of both bathrooms. They also replaced the old worn builder-grade linen closet, cabinets in the laundry room, and in the home office. The results are amazing (see pictures attached). Everyone who comes into my home, comments about the beautiful kitchen and bathrooms. The team just completed the kitchen in my mom's Ventura mobile home, and she loves it! She noted at the very beginning of the project how everyone is so professional and friendly. She had a great experience. I always have appreciated that Bill walked me through the layout and the timing of each stage of each project and helped me make design choices based on his years of experience. I was handed a calendar for each project just before they were set to began, and they always stuck to the calendar. In some cases, they were ahead of schedule. I so appreciate the expertise, skill, and professionalism that Bill and team brought to each of my projects. I highly, highly recommend California Kitchen Creations!

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    I am so frustrated with Best Buy right now. We bought a refrigerator 3 weeks ago. We have had 4…read moredelivery attempts and not one was successful. First, they brought the wrong refrigerator. 2nd time: Right refrigerator but damaged. 3rd time: right refrigerator but still damaged. 4th time: Right refrigerator but guys said they couldn't bring it upstairs. I said the other 3 times people came they all saw where it was going to go as our home is designed with the kitchen on the second floor. Not sure if I want a 5th try. The incompetence is breathtaking. Every time they say you have to prepare so I have to empty the refrigerator and move furniture, etc. How they deal with such incompetent delivery people, I don't know.

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    Pacific Coast Re-Bath - Owner is hands on and ensures quality craftsmanship!

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    Thank you to Roman and Jack from Pacific Coast Re-Bath for their efficient, professional…read moreinstallation of my new Walk-in Shower! They actually completed the process of tear-out and installation in one day! They were careful with my home since the bathroom is upstairs. The shower is absolutely beautiful and I'm so happy to get a walk-in finally! I can't say enough about their professionalism and consideration throughout the process.

    Looks like my review was deleted so I'm going to rewrite it…read more They were hired through Home Depot to have a shower and a bathtub redone. While the workers did their best (overworked and underpaid), the end result was horrible. The actual product they sell is cheap, hard to clean, and visibly low budget compared to what they sell you on. Customer service and management is horrible. Inspections failed 4 or 5 times. The inspector said if they have to come out one more time to a failed inspection, they would have to start charging. What ended up being a 6 week project turned into over 4 months. I understand that some projects take a long time but this wasn't a full bathroom makeover. They were ONLY doing a 1 person shower and tub which was all drop in and not custom built. Not to mention we had to patch a hole and repaint the walls outside the bathrooms because they were sloppy with handling. We also had to re-caulk a lot of it as it was lumpy and peeling after a few weeks. I think what really set me off was their follow ups. I spoke to them when I noticed things started going down hill. Then complained when it looked like nothing was getting better. Even complained to Home Depot in hopes they could do something as we went through them. Afterwards, they followed up acting like the previous conversations never happened and everything was perfect. And then today I get a text asking about us an inquiry we sent in like they haven't already done the work. I don't know what CRM they use but they need a new one or need to train their staff better . I wish I still had my photos of the initial work as this was before Covid. Stop reaching out to me. Side note: the only positive thing about the whole experience was they left us a rubber duck. Most expensive and headache inducing rubber duck.

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    FIVE STARS!! Gorgeous shower! I hIghly recommend Re-Bath Pacific Coast!

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    Floor & Decor - homedecor - Updated June 2026

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