Our salesperson was fantastic! Very knowledgeable, experienced and patient. Thank you, Kim!…read moreUnfortunately, other things haven't held up over time as well - I'm talking service. We've been customers for maybe 25 years. We've bought and serviced a gas fireplace and several grills over the years. We ordered a new grill - great experience. Then things went downhill. Rich's no longer does its own delivery. They depend on a vendor to do the delivery, followed by a Rich's person to come up and hook it up. We scheduled the delivery for Friday. The Wednesday BEFORE the delivery the Rich's person came to do the install. He said no problem, the delivery people would do the install. Seriously? A gas grill? Friday rolls around and the grill was delivered. The delivery people didn't know how to turn the grill on to verify it was working. It wouldn't turn on. They then closed the grill lid and turned on the gas and continued to try and turn the grill on. This is dangerous. I stopped that action immediately. It took Rich's a couple of weeks to get another service person over to check the grill and verify it was installed correctly to our gas line, and make sure it was working correctly. BTW - it took 2 emails and a call to the salesperson to get the service department to respond to do the scheduling. They don't answer the phone or return calls anymore. All done with email. Sales - 5 stars. Service scheduler - 1 star. PS Great grill.

I contacted the Bellevue office for information on the new Napoleon Phantom Prestige 500 grill to…read morereplace a 12-year-old Weber Summit S-470 with a rusting cabinet frame. Michelle was invaluable and could give honest comparisons between different models and brands. The combination of cast stainless grills, sear temperature infrared side burner, rotisserie and smoker versatility, and convenient drip trays convinced me. They shipped me a pre-installed unit with a natural gas fitting within one week, and the local carrier could haul away the old grill for a small additional fee. I had two minor issues upon delivery, the cabinet was missing two side screws and the natural gas coupler did not fit our NG outdoor fitting. Michelle took care of everything and quickly arranged for one of their installers to return a few days later to install the correct cabinet screws and also able to install a reducer on our NG outlet to fit the NG coupler. The grill exceeds expectations, and I appreciate Michelle's personal attention and professional service. I highly recommend Rich's for the Home for any outdoor grill needs.

I needed to take some time to really think about whether or not I wanted to give the rating that…read moreI'm going to give. After about a month of reflection, here's my honest take. This review won't be structured how I normally structure it so please bear with me. Pacific furniture gallery is nestled in a plaza in Southcenter. My wife and I were shopping for a new couch last year and went to Macy's first, but didn't see anything we wanted. As we walked to the car, we saw a guy holding a sign for Pacific Furniture Gallery-- instead of going to lunch we just decided to go to the store. The employees here were extremely warm and welcoming, and after disclosing what we were looking for in a couch, we were shown an amazing Chaise that was customizable and had a top-notch warranty. We were instantly sold and purchased the couch. During the purchase process, we were told it would take between four and six weeks for delivery. This was in early December. After week seven, we had not heard anything from the store. We called were told us it would take some more time. I know just how much the global supply chain was affected by Covid so an extra week or two wasn't going to hurt. Unfortunately, this turned into a month long back-and-forth with the company, with them telling us it would be another week, every week, for roughly a month. My tolerance for pain is extremely high so I tried not to get too upset as to not somehow delay this couch even further. The couch did not come until after week 11, almost double of the max time it would take. The company did waive the delivery fee, which I truly appreciate, but had I known all this would happen, we would not have purchased. Looking at the other reviews, it seems delivery has always been an issue. To wrap up: Pros - We LOVE our new couch, and love how we were able to choose the fabric of the pillows and the couch itself. - The price of the couch, although high, is justified by the quality of the product. - Salespeople were really nice. Cons - Late delivery. It felt like there was always an excuse for the couch delay. Excuses for additional delay didn't feel genuine. - Communication issues post purchase. All in all, I give this place 3/5. Would not recommend for the average buyer, but if you are willing to drop extra cash, check out their offerings.

Came here last Saturday the last of 8 furniture stores we visited while looking for a new couch &…read moreloveseat. We had seen it all. Junk, funky, cheap, very expensive. Non exsistent sales people & pushy sales people. Thank God we found this place. We walked in to a nice showroom of beautiful moderately priced quality furniture. Norene greeted us & asked us if she could help us. We told her what were looking for & she pointed us in the direction of a few couches that matched our needs. She then left us alone to look at them & discuss them. She returned at an appropriate time to see if we had any questions & to discuss the merits of the couch we liked. She said they were able to sell us those couches off the floor & deliver them in 4 days time! Wow! They were delivered on time by polite & professional delivery people. Yes there was a $125 delivery fee from Tukwila to our house near the UW. Well worth it for my husband to not have to drive down there & back twice in his truck that gets 8mpg.

Jennifer was EXCELLENT. Very helpful. Store clean and decorated great. I will return. Thanksread more

Went into store as soon as they opened on 3/22/2026. Waited 20 mins for the single person there,…read moreChad, to finish with a customer that got in before us. Wife and I had a series of questions and were being shown different options when another customer came in, who Chad left for and spent 30 mins with. Came back, apologetic, as that customer had come in to discuss her delivery. Ended up spending 1.5 hours in store because there was only 1 person working. We decided on our furniture, a full $7400+ set, chosen specifically because we were told all of the items were in their local warehouses and would be delivered that week, prior to an event we had scheduled at our home on 3/28. I received a call on Tuesday 3/22 by Brittany, the delivery coordinator, who told me that we would not get our furniture until Tuesday, 3/31. I expressed my frustration that we were promised delivery that week, and that what they were doing was a bait-and-switch, overpromising and underdelivering. I told her Chad had made this promise to us, to which she replied that she may be able to use a 3rd party delivery service that handed overflow for them during the busy months, and that she would get back to me. She never did. After my call with Brittany, I called Chad directly at the store, who apologized "for the misunderstanding". ultimately admitting that he made a promise that he couldn't keep. He said that he would get with Brittany to see what could be done, but if nothing actually could be done to get the furniture to us before our event on the 3/28, he would "guarantee that he would make sure that we were taken care of for the trouble". Furniture arrived on 3/31, after I had to call the store and ask what the status was. Additionally, there was nothing included nor followed up on by Chad or Rich's on Chad's second promise of "taking care of us". All-in-all, a terrible first impression and experience. The furniture itself, while well-made, is overpriced for what it is. We were willing to pay those costs due to the promises made. Instead, they took our money and ruined our event by not following through. This will be the last time we ever order from Rich's.

Nice experience. We went in met with Brennan, who was nice, and chose some laminate for a small…read moreroom in our house. (Replacing some carpet) Installation was pretty simple, one day to remove the carpet and pour some leveling compound, and another a week later to install the flooring. (Leveling compound needed to cure) Good experience!

Carpet Liquidators are five star for their customer service and ensuring customer satisfaction. We…read morepurchased new living room carpet and pad. The sale, delivery and installation were all perfect. However, a couple weeks later we had issues with the carpet staining and bumps. We contacted Carpet Liquidators. Mike, General Manager took over; reviewed the issues and said "Carpet Liquidators will take care of you," ... and they did. New carpet and pad were ordered and installed. All occurred with great communication and on schedule. We strongly recommend Carpet Liquidators to all.

excellent prices, selection and customer service. Great quality, and they stand behind what they…read moresell.

The name is Bathroom and Kitchen outlet. I stopped in for…read morea kitchen remodel. I called and confirmed hours their hours, I should have confirmed they actually have kitchen cabinets because they don't. They said this location was too small to have kitchen cabinets. Maybe you should change your name or get a larger facility or at least put something in your online advertising that says you DON''T have kitchen cabinets to see and purchase. The kid that helped us was super nice so I gave it 2 stars instead of 1.

I was pleasantly surprised while wandering Bellevue Square to see a Lovesac storefront! I have…read moreseen the commercials for quite sometime and was so intrigued by the product and ability to customize so much, but my husband wasn't sold on it. Fast forward to walking into their store, seeing and feeling the fabric options, sitting on a couple sample couches, and a nice cutout display to show my husband the most important part, the guts of the furniture and how it works! An excellent explanation how everything works by Olivia, the manager and an awesome gridded table where you build up your dream couch! We were offered a couple fabric samples to take home, along with emailing me a quote. Once back home though, we measured what we built up and had to make a few changes. I played around with designs on the website and a few emails and calls back and forth and we're all set. They don't deliver to Alaska and I feel like Olivia and Christine went above and beyond to help us with our third party shipper to get our furniture shipped. They ship for free in the lower 48, so it went to the docks for free in Tacoma and we took care of it the rest of the way! A mere 4 days after ordering and I'm contacted, letting me know the order is packed per my request and will be shipping soon! I sure hope we love this furniture once it's here and set up, like we think we will!!

First of all, they don't tell you that they arrive in pressurized boxes that weigh a ton and are…read morevery difficult to move to another room or impossible to move to another floor. Also really hard to get out of the boxes without destroying them. The assembly was difficult as everything including the fabric was stiff. The pieces of wood that the legs go in were loose and the sections moved and shifted around constantly. I don't know if they are making these in China at a cheaper factory but what we got was not anywhere near what they advertise. Returned for a refund. Original cost $5,648.13. The refund we received was $3,712.72. Short by $1,935.41. I did not received a refund notice but rather contacted them 10 days later to find this horrible discrepancy. Buyer Beware!! DO NOT BUY!

Super helpful staff. I understand the feelings of those who gave 1 star reviews. The manager is…read moreno-nonsense. She is super knowledgeable and direct. This can rub some people the wrong way. If you have a question about home or garden improvement, she is the go-to person. You will get the right answer every time. They do great work with paint. The store has a good variety for home and garden. Naturally it can't keep specialty items or lumber. The store footprint is too small.

True Value Hardware is a small hardware store located in an unassuming strip mall. As far as…read morehardware stores the selection is limited and has enough for the nearby apartments, but not for any moderate home improvement projects. Keys, light bulbs, picture hanging hardware, and other light items that will be helpful and a variety of holiday seasonal items. My experience was very focused. I came in for some specific items, nails and screws, so it was very quick in-and-out. No one engaged me in the beginning. The employees talked about the football game that was on the radio and I checked out quickly. There was no animosity, rudeness, or issue. I found the whole experience to be very efficient.

Beautiful showroom. Big shout out to Jessica C - Who Is very knowledgeable, professional, and yet…read moreapproachable. Sometimes it can get overwhelming, looking at all of these different options and trying to understand the differences on price points, etc. She was very helpful She and the people there seem to really know their materials. The showroom is quite inviting and has a clean easy to browse aesthetic. There is easy parking. While, I like Ferguson as well. I find that Chown is very customer service oriented, easier to get knowledgeable assistance and competitive on price points!

Cindy Grinolds was absolutely a dream to work with! Her patience, guidance, and commitment to…read morehelping me through my hardware order was exceptional. I came in very overwhelmed with so many decisions to make on our renovations and she put me in complete ease. Her kindness and incredible customer service will never be forgotten.