I'm surprised no one has reviewed this company yet. But then again, most homeowners have no clue where the hardwood flooring is coming from, other than to make a choice from a selection of hardwood samples from a floor installer. We found a reputable installer who said he had been doing business and buying flooring and supplies from Floor Supply and Equipment Co for about 20 years. Based on his recommendation, we bought our flooring directly from them and paid regular prices. Our purchase was not from a pile of 'seconds.' This was supposed to be first quality wood and based on the samples we saw, they were nice. After installation in one bedroom, we noticed a good portion of the flooring pieces were NOT properly stained. Edges and ends show a lighter color than what the stain should be pointing to a quality control issue. We estimate at a minimum 30% of the wood is like this (see photos). Pictures were taken with and w/o flash; note the light color edges and ends. After calling the office, speaking to Judy, who said she would contact the owners and get back to us....no one has returned our calls. She said they have never had any complaints about the quality of the COUNTRY WOOD FLOORING products. Well maybe there never has been a problem until now, or, no one ever noticed the defect in staining! She said they would take back whatever wood had not been opened and give a refund; however, there would be a 10% RESTOCKING FEE. Great customer service? NO. If we wanted to buy second quality wood flooring, it should have been posted so and priced accordingly. Needless to say, this has been a tremendous inconvenience considering the possible logistics and options to resolve this. Ripping it all out and the redoing the floors vs sanding all the floors down, re-staining and sealing - any way you look at this....A TREMENDOUS INCONVENIENCE AND ANNOYANCE. We are still waiting to hear back from this company - there will be a followup to this review as to the outcome. read more

See all

After obtaining several estimates from various flooring companies, we ended up going with Floor Supply and Equipment Co and were glad we made the right choice! Floor Supply and Equipment Co offered a more competitive price than most other flooring companies and were also very quick to respond to any questions or concerns we had. I purchased a custom made floor. Mr. Allhands, the owner walked me through the entire process with a professional and educating attitude. As far as the instillation, they were really quick with their job and ended up putting together beautiful floors. Their price included helping us remove our old carpet and moving the furniture around. After they were done with their work. We are very happy with our new floors! Floor Supply and Equipment Co not only handled my family's needs and met our expectations, but also exceeded them in every way possible. Had known how beautiful and affordable it was to get rid of the carpeting and have these gorgeous floors, I would have done it years ago. read more

I ordered a Super Hummel from Charles Allhands on 10/07/2015, and was told that it was in stock and ready to ship once they received payment. Charles was very quick with his estimate, and very responsive when we were getting this order together. Once I submitted payment, everything went South. I had set up our freight forwarder to pick up the equipment for the next day based on Charles saying that it would be ready. My freight forwarder goes out to pick it up and later lets me know that the shipment wasn't available as scheduled. I'm then told by Judy that it would be ready the following day on the 9th because they were short handed and their shipping department wasn't able to get the equipment packed up. I let her know how critical it is to get this picked up no later than the Friday Oct. 9th in order to meet our deadlines to which she says no problem, it'll be ready. The 9th comes and goes and our freight forwarder emails me saying that they've made several attempts to call and check if the shipment is ready to no avail. Several phone calls in the following days were made and the same excuse of the shipping department not being able to get it ready to Judy saying that she was out early and couldn't get it done. Days are ticking away and I continue to get strung along. On the 17th, Judy tells me that they don't have a copy of my ID that we sent when we supplied the CC authorization and tells me that she's going to need me to send it again to make sure this isn't a fraudulent transaction. I'm seriously irritated at this point. All this time that we've been waiting and now Judy's excuse is that she didn't have a copy of my ID!!! I send it within 5 minutes. Keep in mind, the payment has already been charged on my credit card since October 8th. Finally I give an ultimatum that if my freight forwarder can't pick the order up by the 20th, I would cancel my order and request for a refund. This is the response I get: Unfortunately, the machine is unable to ship today. Our technician removed some parts from it and we expected the replacements to be here, but they have not yet arrived. I will be issuing the refund on your credit card today and I will email you the credit receipt. Thank you, Judi Davis Office Manager Floor Supply and Equipment Co. 543 E Gardena Blvd Gardena, CA 90248 310-323-1500 Fax 310-323-1509 Unbelievable!!!!!!! The whole time they were selling me a "new" machine that had been used for parts and they had been stalling me so that the replacement parts would arrive, which never did so they were never able to send it. Thank God they didn't just send it with the missing parts. BTW, the part where she says that she'd refund my credit card and send me the credit receipt never happened. I had to call the CC company and dispute the charges. They've given me a temporary credit for now but until they finish they're inquiry the saga will continue. I hope this lets you see a continued trend of scumbag service to the point of almost being criminal. read more

update your website and answer your phones . lost a huge sale! thats horrible for buisness read more

First, I must apologize to the family who's review was written first about this company. Maybe if we had submitted our review when our dilemma began, back in April, it would have saved them some headache. Nonetheless, sadly, our story is very similar. We were recommended by an installer who had worked with this company (the owner is Charles, BTW) for many years. From the installers opinion/experiences with them he had no reason to doubt we would get a good finished product and service. Based on the initial samples of flooring...we were sold! Beautiful work by Giovanni (the guy that sort of sub-contracts through Floor supply). Long story short we began to see signs of trouble from the moment our credit card cleared: No shows and last minute rescheduling of appointments, and late responses to phone calls, etc. Finally, when we did get the wood and the floors installed our installer noticed the light-colored lines throughout the flooring along with gaps or spaces in some areas. Needless to say we were not happy. We felt helpless though because we had paid in full and according to company policy all custom orders had to be paid in full." DO NOT EVER PAY IN FULL FOR ANYTHING HAVING TO DO WITH CONSTRUCTION NO MATTER WHO RECOMMENDS THEM! I knew this, but because of the recommendation I went against my better judgement and experience. We appealed to our cc company and they ultimately filed a dispute with the Floor Supply. This helped a little, but ultimately the CC company became exhausted with all the back and forth and abandoned us (they received all of their money as well). We are NOW left with floors that have light-colored unfinished lines and gaps throughout. Approximately 25-30 with the lines and about a dozen gaps (some large enough that a quarter could fit) I must add that Floor Supply did agree to "fix" the problems with our floor but when push came to shove their "fix" was substandard even to their own industry standards; they wanted to fill the gaps with wood filler and color in the lines with a sharpie-type marker from home depot, but put no coats of sealant over the "fix". I don't think there will be any follow up to this story. We have moved on to have our floors completed by another flooring company. Hopefully, this helps someone else from this experience. read more

I used this company to order some supplies, and was absolutely thrilled with them! Prompt, friendly communication, packaged professionally, no problems at all! Thanks for the good service! read more

We were looking for a particular Amazon Hard Wood Floors for our home reno project and accidentally run into the Floor Supply and Equipment Co's website that was showing the item availability. It took us 5 minutes to call and place an order over the phone. They gave us a great price - saved us over $1.5 per foot vs every other store in the area who carried the same brand. We needed 700 ft so do your math. Delivered on time, just within a few days. The floors came in beautiful and in order. The delivery guy was very courteous and careful. Thanks for a great service! read more

Floor Supply & Equipment Co - amazon hardwood marbella - Flooring Near Me - Gardena, California

Terrible company. I bought some flooring back in March of 2014. It was supposed to be quarter sawn oak, but it was all rift sawn. I called and scheduled a return. One of their employees picked it up at my house on his way to work, he did not give me any paperwork to prove this. Since then I have been trying to get my refund. I have called, written letters, left messages etc, etc. I contacted the CC company and asked for charge reversal. I was denied because the company said I never returned the flooring and I had no proof otherwise. I have talked with the woman at the counter, Judy, on numerous occasions. She always promises to get the owner to send my refund, but it doesn/t happen. Would never ever use this company again. They are dishonest and will not work with their clients. Extremely disappointed that they basically stole my money. read more

We were referred by Floor & Supply from an interior designer team who has done a lot of work with this company in the past. We even saw a few examples of completed projects before we came on board. Charles provided a beautiful product. The installers he contracted with did an exceptional job. His stair installer Vince is a master craftsman. He went out of his way to ensure his work was nothing less than perfect. We are enjoying our beautiful hardwood floors and would highly recommend Charles for your next project! read more

Floor Supply & Equipment Co just installed laminate floors in my condo in Rancho Bernardo. They were a referral and I was extremely pleased with their service, attention to detail, professionalism and communication. Not only did they come in under budget, they gave me a schedule and completed the job without any delays. There were several options/colors/sizes to choose from for both flooring and baseboards. Charles Allhands provided great service and went over cleaning instructions and left a cleaning kit. His quote was detailed and there were no hidden charges. If you're shopping for wood or laminate floors, I would definitely recommend getting an estimate from this company. read more