I don't understand the good customer service reviews. If you work here and are an older white male for some reason you have a bad attitude. They made me sit around for 30 min to pick up a case of floor tiles I arranged to pick the night before. Not the worst place but definitely not the nicest bunch. read more

I just tried to give Flooring 101 another chance. I'm redoing my bathroom and am in the market for wood like tile. They don't keep it in stock, kind of a bummer, but I understand. Unfortunately, theirs STARTS at $2.99/SQFT. Home Depot keeps it in stock for $2.39/SQFT. Why would I buy theirs? read more

We love our new carpet! Harry was so helpful with helping us pick out just the right carpet. He worked within our budget and made sure we were happy with our selection. Installation was quick and looks great - no damage to the trim or walls that we had just had painted, you cannot tell where the seams are, etc. It looks great!! Definitely recommend. read more

I came to Flooring 101 for the first time last August. A helpful and knowledgable sales rep named Cliff showed me around the store and offered to come out and measure my home for square footage, even though I told him we were probably several months away from making the commitment to purchase our flooring. I was delightfully surprised at his willingness to take the time to do this and it was actually very useful to give us an idea of what costs we would be facing down the road. Several months later (and after some planned AND unplanned renovations) I was back to give Cliff the good news...we were ready to take the plunge! He came by our home again to measure (because of the renovations some things had changed) Cliff lent me several floor samples to keep in the house and make my final decision with. After some deliberation I found the perfect one! A unique grey-stained engineered hardwood...(and at a price that was very competitive, even less $$ than some of their local competitors). I was very happy, even though the company they ordered the product from said the floor wouldn't be available for several weeks. OK, so fast forward several weeks... several weeks turn into several months of being strung along by this vendor, (not 101 Flooring's fault) and before we knew it the material was not going to arrive in time for our renovation timeline. It was getting stressful and my husband and I had to make the tough decision to abandon our original choice :( ! and pick out a new floor. Of course, there was nothing quite like the one we had originally picked, but Cliff and manager Tony were incredibly helpful in resolving our problem. Because of their relationship with the vendor and their willingness to cut out their profits to do right by us, they were able to get us a floor that would have otherwise been out of our budget to make us happy (once again!) The new floor has not yet been installed, (I will update my post in a few weeks after it is!) but I wanted to share how blown away we were by the outstanding level of service we received. I don't believe that there are a lot of companies that would go to this extent to put the customer first! Flooring 101 rocks! :) read more

Our experience with Flooring 101 was excellent and I can't imagine how they could have done a better job. My wife and I bought a house in Simi Valley and decided to have the floors changed before we moved in. We went into the store on L.A. Ave and met Cliff. He was wonderful, courteous and walked us through the entire process of selecting laminate wood floors for our house. He and Harry came to the house for measurements and then provided a detailed estimate that included removing carpeting and tile floors. They also included all new base boards in the house. Their estimate was fair and we contracted them to do the work. The materials were delivered a week in advance of the scheduled installation date. Communication was constant and no questions went unanswered. On the scheduled installation date there was six installers waiting for me at the house and they jumped on the job. They did an entire house of removal of old and installation of new laminate wood flooring in one day. Plus the job turned out fantastic. We couldn't be happier and we highly recommend this company to anybody. You can't go wrong! read more

They were being very rude to us. Mike did not care about our project and got so mad he wanted to leave. We did nothing wrong. We then continued on with the project and had flooring installed it was put in wrong and on our stairs were carpet and very squeaky. We had to get it taken out and overall it was a very bad job. read more

Decent place. Salespeople are knowledgeable. Hamo, a salesman, was very helpful. He was willing to work with customers. There are two things they could have done better: 1. I had a delivery order and they promised to call me as soon as they were ready to deliver. But eventually they forgot to call, seemingly because they forgot it was a delivery order. 2. I wish they had reminded me to order the trim pieces together with the laminate. Each order has a $75 freight charge, so ideally you should order all you need at once. Overall a solid place. 4 stars. read more

Working with Flooring Specialist Anthony Asadi in Simi Valley,we were able to find the same flooring product we had installed 4 years ago to match our current project, and no interest financing for 2 yrs. The installation crew showed up early, helped moved the heavy furniture, and completed the demo, installed the laminate flooring, installed new baseboards, put back the heavy furniture and installed felt pads on the bottom of all furniture legs (we bought and supplied the felt pads), and cleaned up both inside and outside work areas of the house. This was a smaller size job, and all of the crew were professionals who paid attention to the finishing details. We are very pleased with the results. read more

Did a renovation and needed flooring for my whole house. Tony really took care of me and gave me the advise I was looking for. The laminate flooring looks great and the carpeting came out perfect. Thank you so much for everything especially giving me a great price! read more

We used used Flooring 101 through Costco for our new carpet. It was a FANTASTIC experience. Our Sales person Harry H. was so great and everything he promised us happened. He was professional, friendly and really made sure we got the best deal and the best carpet and the best padding for our budget! The installers were also great. They moved all our heavy furniture, put in our carpet and then put the furniture back where it was! Harry called after and checked to make sure everything was to our liking and that the installers did a good job. Our carpet is absolutely beautiful and the discounts provided working with Costco and Flooring 101 are great! I recommend this place to everyone needing flooring! read more

Great folks and I would highly recommend them. I purchased my wood floor from them. They worked with me on price so I could stay close to my budget. The materials were delivered on time and at a price I could afford. My home now looks beautiful! Thanks Flooring 101! read more

I had been shopping carpet for weeks. Ordering samples, learning about product etc. Having done this in another house recently I had a specific idea about what I wanted. But soon learned the requirements were different. Product had to be suited for the conditions. Samples and pricing were daunting. Too many choices. Decided to go with local merchant. Stopped into Flooring 101 and had to go no further. Product Knowledge 5 stars! Installation 5 stars! Price 5 Stars! Follow-up 5 stars! Go to Flooring 101 and ask for Mike! He is patient, thorough and personable. D James read more

A+++ experience with Flooring 101. From the initial call with Mike Sickles to the visit to the Simi store, Mike ensured that everything was handled smoothly and professionally. There was a great range of hardwood available in their store and the quote provided was competitive. A crew of about 7-8 guys showed up at my home under the supervision of Tony and were able to complete 1000 square feet plus stairs installation in a single day which is no small feat! My floors look gorgeous and the workmanship is excellent. I highly recommend Flooring 101 to anyone looking to replace their floors. read more

As home flippers in Ventura County, we exclusively use Flooring 101 for their great customer service as well as prices/products. They are always very accountable and reliable, and make our work as flippers much easier. I highly recommend Flooring 101 to any buyers. read more

My friend had her carpets done for both of her rooms through Flooring 101 and they came out great! They were very friendly and helpful, offering to come to her house to measure for her. read more

Smooth process, LOVE LOVE LOVE my new hardwood floors. GREAT CUSTOMER SERVICE!!! I recommended them to my sister in law and she is just as happy as I am! THANK YOU GUYS!!!! read more

Great price in 2006 on carpeting and laminated wood flooring in my hallway looked fantastic /great job I called them to come out to fix the trimming in Doorways 3.5 years later never heard back they said it's all guaranteed read more

Amazing customer service! They helped me get the exact flooring I needed as well as installed it with high quality work. Staff are professional and knowledgable. Best deal; intelligent staff; high quality; amazing customer service!.... What more can you ask for?! read more

Total Professionals. Came on time, did the job, cleaned up after themselves. It was a seamless operation and was not difficult at all, I wish more companies were this easy to work with! I even changed my mind in the middle of the job and they accommodated me immediately! read more

These are nice, honest folks. I had them do the floors in my office several years ago. Recently we did a remodel there and needed new carpet and floor tile. I have moved to Texas so I had to do the entire purchase remotely via internet and phone calls. No problem, they got the job done at a much more reasonable price than my building contractor. On time and the work done as promised. read more

Harry at Flooring 101 in Simi Valley was so wonderful to work with. He was so nice and professional and was able to get me the best price. I did a lot of research and shopped extensively and he was able to find me the exact floor I was looking for and definitely the best price around. I would highly recommend going to see Harry. read more

We are repeat customers at Flooring 101. Fair prices and Harry has given us superb service. Couldn't ask for a better experience.

Thank you to Harry and his flooring and carpeting crew!! From start to finish with the measurements to installation everything went smoothly. Harry and his crew were very professional, kind and helpful!! We love our new floor and carpet!!! Harry even stopped by to see how the job was going!!! We would recommend them to everyone!!! read more

Mike Sickles is the BEST salesman hands down. He is knowledgeable, helpful and goes the extra mile to make sure YOU are happy! We had a great experience with Mike and Flooring 101. They were quick and talented craftsmen. They will not disappoint! We are extremely happy with our new floors and highly recommend this store for any flooring you may need. read more

Daniel at Flooring 101 went above and beyond our expectations when we were choosing our new flooring. He gave great suggestions and helped us pick the right product for our lifestyle. The installers were professional, courteous, experienced, and always asked exactly how we wanted it installed every step of the way. I have recommended Daniel and Flooring 101 to everyone I know! Best customer service EVER! Thanks guys!! read more

Amazing customer service! Mike was so incredible to work with! We traveled from Orange County to get our flooring because it was great quality, amazing prices, and great people to work with. We would recommend this place to our friends and family. Thank you so much Flooring 101 for making our floor purchase a wonderful experience! read more

Out of four companies we were considering to do our new hardwood floors, we finally decided on Flooring 101, and we are so glad we did. They made it as easy and efficient as it could be. The whole job (around 1000 square feet) was completed in one day. The workmanship was really first rate, including all of the precise trimming work, moldings, etc. They handled all of our furniture moving without a scratch. Everything looks spectacular, and they truly led us through it amazingly quickly and easily. Great work! Dan K. read more

Just had floors installed downstairs along with some patch work. Selecting the floor was done professionally and pressure free. Were shown many different choices of flooring. We were able to select the perfectly matching floor with the help of Harry. The installers were equally as good. They were on time, polite, and completed the job timely. That was our 3rd job at flooring 101. read more

I went to this flooring 101 because the one in Thousand Oaks got very nasty with me as soon as they found out we were doing our own installation their attitude changed. Mike at this flooring 101 was very nice and helpful he was great to work with even though he was having difficult times in his personal life. After I had my floors installed I learned that the edging material he suggested and sold me was not the proper one for what my house needed we had to pay the installer extra money for a different kind of edging. when I called Mike to return the edging that he had sold me and suggested he said there were no returns because it was a special order. You have to order everything so I don't understand why it was such a special order and I cannot return the edging. Now I am out over $100 for something he suggested I needed and did not need was not happy with this part of the deal. read more

I reached out to Harry Harmandjian for assistance with replacing the carpet in two rooms. He was very knowledgeable, patient & accommodating in every way. He gave us suggestions and advice as if he was working on his own home. His professionalism & expertise made this experience pleasant and wonderful. I couldn't recommend Harry highly enough! Call and ask for him & see for yourself! Thank you so much Harry! We love our new floors! read more

Flooring 101 removed porcelain tiles and installed wood laminate floors in our home. We are pleased to say that the entire process was practically painless thanks to our salesman, JIm and his "team"! The total cost was less than other estimates. The work was completed in remarkable time. The installers were professional, helpful, considerate, totally competent, and reliable. This is the third time we have changed the flooring in our home. The first two were not nearly as successful. We give Flooring 101 5 STARS for a job well done! Thanks, guys!! read more

My experience with this store and their installation team was amazing. Arturo and Jose Serratos did the most amazing job with a difficult installation area down to the most minute item. The laminate flooring looks incredible and I would recommend this team for installation to everyone. Thank you Flooring 101! read more

Excellent service and timely delivery. Cliff gave me terrific advice and matched existing flooring perfectly! I highly recommend Flooring 101. read more

They beat every other competitor by 20%! They were very helpful and patient. I highly recommend them if you need any flooring.

Couldn't be happier with our new carpet. Showroom was easy to look through and we had expert help picking out just the right carpeting for our entire home. Installation crew was very courteous and professional. Would highly recommend them. read more

We are extremely satisfied with our wood floor installation. Every step was professionally carried out from the first appointment to the final cleanup. We were called the day before when to expect wood delivery and installation. The installers arrived promptly on the morning of installation; furniture was removed or covered with plastic. Carpets and padding were quickly removed, rolled up and loaded on the van to be removed. The floor installation went smoothly, quickly on the first day; a path was cleverly left so that we could get around while the wood/glue set overnight. On the second day, the installers arrived promptly, and by the afternoon, all was finished, the wood floor had been laid smoothly adjacent to our travertine throughout the bottom floor, no additional molding was required. What a professional experience starting from the salesman, Harry, who advised us right from the start with the "perfect" Shaw wood color. The installers, supervised by Alex, and Carlos, couldn't do enough to explain and guide the installation. We feel so lucky to have had such a successful experience with Costco and Floors 101, Simi. read more

My client purchased a "high end" carpet and within two months it showed terrible wear and tear. They are giving us the run around and have not stood behind their product. read more

NEVER BUY FROM THESE GUYS. TERRIBLE BUSINESS.I bought some moldings the guy said if the colors don't match we can just bring them back. Returned them. They charged me a 20% restocking fee just to set them back on the rack. They said they would mail a check. I have call twice a week to get the check. It has been two months and they will not mail me a check read more

Mike S. was a great person to work with . He called when he said he would always got back to us with answers. He was very knowledgeable and patient with my wife. Flooring 101 did are whole house they showed up on time and the floors look great. They were recommended to us and I will do the same thing. read more

First of all I wrote a review in June, and for some reason it is gone! My husband and I decided to have our carpets / flooring replaced and we stumbled on to Flooring 101 in Simi. All I can say is that the service was great! Daniel is phenomenal! He is knowledgeable, patient and simply amazing. He helped us select the product that was perfect for our home, and it was installed on time! The crews that he selects to complete the install are not only courteous, but also took pride in their work. They're moved all debris and made sure all furniture was replaced in the original spot. I am thrilled with my new flooring, but mostly the incredible experience wehadwith Daniel! Ask for Daniel- he certainly goes above and beyond and will make sure you are satisfied with your purchase. We had the flooring/carpet installed 6/2013. read more