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    Flourish

    4.7 (7 reviews)
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    4 years ago

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    3 years ago

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    4 years ago

    I just love this shop! The owner is just lovely and so talented! All the plants and flowers look so healthy and beautiful!

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    7 years ago

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    Lunaria

    Lunaria

    4.4
    (13 reviews)
    2.5 mi

    I went into this store because I am replacing EVERY SINGLE light fixture in a house I just…read morepurchased. I used to live in this neighborhood so was very familiar with the location of this store even though I had never been inside. I decided that I wanted to "shop local" vs purchasing everything online. I have my new kitchen and bathroom designed, the electricians are coming and I am ready to make my selections. I take time from my day to drive over to this place in my old neighborhood. When I arrived, there was another client ahead of me. That was no problem. I wasn't in a hurry as I had set this time aside for this purpose. I was looking around the room and the woman working there asked me what I needed and when I told her, "a lot of lighting" she let me know that she wouldn't be available to help me for 20 minutes or so. I said, that's fine I can wait. Then she asked me if I had made a list of what I needed and what purpose/function I expected from each light fixture. Ummmm. I have a list in my head. I haven't written down a list. I am not a list making type of person but I know my spaces. Then she tells me I need to go home and make a list and come back when I have it because otherwise, I am going to "fall in love" with items out of my budget. Huh?? I was so confused! She had no idea what my budget was. She literally sent thousands of dollars in unsolicited business out the door. This place must not need new clients. That's ok. There are plenty of places that will happily take my money. I walked into an appliance store today and they were thrilled to show me their inventory and assist me in my purchases. It was a stark contrast to my experience at Lunaria. EDIT: To respond to the response. You are not being truthful with what happened. NEVER did you infer that I step out for coffee and come back. I WAS the person who asked for catalogs to look through while waiting and you specifically told me that would be a waste of time without a list. Even your client seemed to pick up on the fact that you were about to lose a customer and she then said, "Here, here are some catalogs if you would like to view them." and that is when I said, "She just said that would be a waste of time and is not her process." If you're going to tell the story, please be honest about what occurred. Super frustrating experience considering I set time aside to come view some lighting and even was very clear that I was in no hurry and didn't mind waiting for you to finish. You made it obvious, you didn't want to speak to me unless I had a list of lighting with what I expected each light to achieve. Those were almost your EXACT words. Not mine. 2nd EDIT: I just saw in your biz description, "Appointments are recommended." This says it all. You could have simply told me, "I would love to help you but it sounds like you have a big project that will be time consuming and I will need you to schedule an appointment. In the meantime, it would be helpful for my process if you make a list..." That would have been much more productive instead of coming across as dismissive and patronizing. As for misrepresenting what occurred, there really is no excuse for that.

    If I could give this business 10 stars I would. In October I made an appointment and met with Alia…read moreto discuss replacement of three old lighting fixtures in my home. She listened carefully and presented options within my budget. When the fixtures arrived, and the vendor failed to include a part, Alia intervened quickly, and the vendor shipped the missing part. When the vendor failed to specify the right bulb for the chandelier that I bought, Alia intervened, contacted the vendor about the omission, and bought the correct bulb from a local store. Her husband delivered the correct bulbs in the rain to expedite installation. Alia embodies Retail at Its Best and has the expertise, patience and experience to find the right fixtures for your space. I recommend her and her business highly.

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    Heracleum
    Heracleum
    Nov 2014

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    Nov 2014
    Crate & Barrel

    Crate & Barrel

    2.7
    (87 reviews)
    2.1 mi
    $$$

    I tried to order a gift for a friend. I ordered it and got a delivery date. I called my friend to…read moresee if she got it and it never was delivered. Apparently the card didn't go through but I never received a notice even though I had a confirmation number and a delivery date. So I went into the store and they refused to give me the same price. They wanted to charge me 130.00 more. Even though I went right to the store when I finally found out it wasn't processed and I showed them my order and the price. They did nothing to help and their customer service sucked. I ended up going to the manufacture and ordering it again and I got it at the price I wanted and the manufacturer told me when it was going to be delivered and they wrapped the gift!! Your store is lovely, but there is room for improvement. Im writing not to make a big deal but you need to improve your service.

    Beware Crate & Barrel in-home "design" service: We had…read moresomeone from the store come to our house in East Corte Madera to help us pick out a sectional. Due to the way they designed the configuration it was "custom and not returnable" - however when it arrived the scale was so enormous that I tried to refuse delivery. When I worked very patiently with the in store associates to resolve the issue, they were even willing to send someone to the house but later admitted that corporate is "cracking down" and even though the manager admitted she would have suggested something different and the original "design consultant" who came to our home had no design experience (she told me this herself when she was at our house) their design team decided that "in line with corporate policy" they would refuse a return. I have written to their corporate office with no response and am now stuck with an eye sore which cost $4,600. It is so innapropiate for the home in every way that I now have it listed for sale here and on Craig's List. Crate & Barrel does not stand behind their in-home design service so buyer beware - this service does not prevent you from making huge mistakes and when mistakes are made they do not stand with the consumer, they stand for profits only. Too bad as I would have continued using Crate & Barrel for years to come and my trust is now gone.

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    Utensils
    Utensils
    Crate & Barrel
    Crate & Barrel

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    Folio

    Folio

    4.1
    (21 reviews)
    3.2 mi

    I found their items really cute and unique, which makes this even more disappointing…read more Unfortunately, the staff was very rude and unwelcoming during my visit. One of the women working there made us especially uncomfortable--she kept following us around and watching us as if we were stealing. There was no smile, no greeting, and overall just a very unfriendly atmosphere. When I mentioned at the end that a more welcoming attitude toward customers would go a long way, she seemed completely indifferent. Update: The experience got worse--the staff didn't even bother to properly wrap a candle, and by the time I got home, it was already broken. After reading other reviews on Yelp, I realized this doesn't seem like a one-off situation. Many others have had similar experiences, which makes it seem like this kind of unwelcoming behavior is a pattern.

    I rarely write reviews anymore unless a business warrants one through exceptional service or the…read morepolar opposite of that. Folio falls in the latter category. We live in the neighborhood and love supporting our local businesses, but the few times I have been in this store left me wondering why I even try supporting a business that clearly doesn't want me shopping there. Today was the last time I will ever step foot in this store again. No greeting, just a hand reaching for the merchandise I was trying to buy. No thank you, either. Seriously, why have a shop if you can't be bothered offering any kind of basic customer service? People wonder why brick and mortar stores are dying...well, this is the reason.

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    Folio
    Broken candle
    Broken candle
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    Flourish - homedecor - Updated July 2026

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