Had a fantastic experience working with Excalibur. The pilot light on our water heater went out at…read more9pm and was showing no signs of recovery. Paul responded to our request almost instantly, was at our home at 9am, and we had a functioning water heater with a new pilot assembly by 9:20am. Paul also noticed the exhaust vent wasn't correctly installed by the previous company and fixed it free of charge, which has brought our gas bill down by over 20%! Their service was priced competitively and communication was excellent throughout the process. Most importantly, they truly care. They took what could have been a nerve-wracking process and made it feel effortless.

I had my water heater break. I had a local plumber come out and he gave me a very high quote and…read moresaid he couldn't just swap out the one I had with a replacement but had to do a major change. I called Excalibur and they said this wasn't true. They could install a similar model of tankless water heater to the one I had. Their quote was almost $2000 less than the other plumber. I since had an HVAC company come out for something else and mentioned I had to change the heater recently. I told him what I paid and he said that was honestly a good price. Excalibur seemed honest and helpful and they were able to come out first thing the next morning and get my heater replaced. They did a good job and the new unit looks better installed than the original. They also gave me advice on how to maintain it and what maintenance I could do myself to descale it etc so it doesn't break again. Overall happy either way the service even though overall it was expensive it was still less than other quotes I got.

Fast Response Plumbing did an incredible job with my sewer line repair in San Francisco. We decided…read moreto get a lot of bids for this project. Theirs came in at a very reasonable rate, and most importantly, they had capacity to start as soon as possible because we had an urgent sewer line failure. When I called, I believe I came into contact with the owner. I explained to him the scope of the job, and I even told him that he probably doesn't need to send a plumber out because, at this point, we are just comparing costs and I even hinted that we were desperate to get started as soon as possible based on what was told to us by the other plumbers that came out. The owner told me that he'd send a plumber out anyway to do their own scope, since other plumbers may have not been consistent, he could have very easily taken advantage of my desperation in this time, but he didn't David was the only plumber out of the many bids we got who actually called us out and showed us what was on the camera, and explained to us what was happening underneath our house. Within 24 hours, he got the quote back to us. Again, he knew it was an emergency, so the turnaround was great! He came out with a nicely staffed crew. Within a few days, our floor was jackhammered, there was a mound of dirt in our garage, and within the next few days, they connected our sewer line, so we were only without water for a few hours at most. The sewer line installation passed city inspection (SF) the first time. the dirt was quickly backfilled, with concrete poured on top. From a little over a week to the initial consultation, we had a perfectly working sewer line, and we were able to park in our driveway. they were very neat after they completed their job, and they even cleaned out our garage where all the backfill dirt was being stored. I highly recommend them for your sewer repairs, and they will be our new plumber going forward.

Great customer service from start to finish! Booking and confirming the appointment was seamless,…read moreand we really appreciated Joe taking the time to patiently listen to the issue, clearly explain what needed to be done, and offer a few options that worked within the timeframe I requested. He was also flexible about waiting for me to confirm that our building's water could be shut off before scheduling the appointment, and he provided an upfront cost estimate that was completely reasonable. The two technicians (Jarvin and Kevin?) who came out kept us informed when they were on their way and were courteous, professional, and efficient in completing the work. We'll definitely call on them for future plumbing needs and wholeheartedly recommend them to anyone looking for reliable, professional service!

Service Requested: 5.0 | Quality: 4.95 | Value: 4.0…read more Return user of ACE PLUMBING & ROOTER, usually to SNAKE THE SHOWER DRAIN. Project was clear a clogged bathtub drain, change faucet and s-pipe in powder room. CARLOS arrived within time frame of service, was quick to assess and get to work. Once the original project was completed, on checking pipes in the garage, noted there was an active leak. In the garage! Thank goodness, CARLOS was still there. He assessed the situation, offered me options of service. Essentially a quick patch job or replace the pipes completely. Given that the pipes were original with house. Inaction was not an option for the leak either. A patch job would only defer the work further down the line. I like to take care of issues as soon as I can. So I opted to replace the pipes. Groan... CARLOS returned the next morning and set to work right away. I was surprised he didn't have any help but he did an excellent job! CARLOS is well-thought out of what he needs to do, meticulous in plumbing the job and that it's done correctly in minute detail. CARLOS made sure he cleaned up the area, went over the changes with me and while I cannot address the pricing point here. I was very appreciative and glad CARLOS was here and had taken care of the scheduled work, as well as the unfortunate unscheduled work. CARLOS gets FIVE+ stars for himself alone! Definitely reach out to ACE PLUMBING & ROOTER for your next plumbing project. And ask for CARLOS if he's available!

Had a drain clog that just wouldn't quit so I called Ace and they got someone out pretty fast,…read morewhich I wasn't expecting on short notice. Eric was the guy who came by and he was easy to deal with, got straight to it and explained what he was doing along the way. Clog's been gone since. Only reason I'm not doing 5 stars is nothing major, just wish scheduling had been a little tighter on the window, but the actual work was solid. Would call them again next time something backs up.

Our shower wouldn't drain, then the toilet filled and started bubbling and the bath in the adjacent…read moreroom started filling with sewage water. My husband went into the crawlspace to look and pipes were leaking under the pressure of a clog somewhere. I called Discount plumbing who sent Antonio out and he arrived on time even though it was a Sunday afternoon. There was no additional call out charge for it being a Sunday and no charge unless work needed to be done. Antonio spent time investigating our sewer line which was completely blocked with roots and partially collapsed. Antonio showed us the camera footage as he investigated. He also went into the crawlspace to confirm what my husband had seen. Antonio was so personable throughout and very clear in his explanation of what was going on and what work needed to be done to fix everything. He returned with a full crew the following day at 8am who put in a 13hr+ day to replace all the damaged pipes in our crawlspace and replace the sewer line. They wouldn't leave until they had replaced our lawn and put our deck back together, working in the dark. Given we initially thought we would have to move out of the house while we waited for work to be done, this was an amazing service.

Antonio came to fix my clogged kitchen sink. He was great and even gave me a new P trap since mine…read morehad a little crack that I hadn't noticed before. The clog was pretty deep and he was able to fix everything quickly with great service. Thank you!

Great to work with. Replaced a very old gas water heater with a new 50 gallon Bradford White one…read more They brought everything up to code. Permitted with no issues. Pricing seemed reasonable.

Hotter Water Heaters responded to my request for quote immediately at like 11:30 pm on Thursday,…read morewith a very reasonable quote, and was able to fit me in on Friday (even though they were going on vacation that weekend)! Hakim arrived on time with his son and they were super helpful and friendly, and answered every question I had. They pointed out the issues with the previous installation and fixed these hacks. You can tell that Hakim really knows what he's doing! The water heater replacement job was completed quickly and professionally, and they cleaned up everything afterwards. He gave me the link to register the water heater for the warranty. Everything was easy and looks great. Highly recommend!

My water heater was acting up and was showing a sensor error. I need a fast fix so messaged several…read morebusinesses including the details of my water heater error and make and model. The Water Heater Guys identified the part right away and sent Jude out later that day. He fixed it but mentioned that this type of issue may end up leading to other parts starting to have problems. Sure enough, about a month later the water heater went down completely and started slow leaking. I messaged Luigi late Saturday night and he got back to me immediately and told me to call the next morning. I felt bad calling on Sunday morning (it was Father's Day), but he called me back and booked Jude for the next morning. Within an hour of Jude's arrival, I had a new water heater up and running, a new 6 year warranty, and the price was reasonable too. I'm glad I replaced it for peace of mind and very pleased with the prompt and professional service.

We needed help relighting our water heater pilot light. Luigi talked me through it over the phone,…read moreno charge. Honest, great service. Thank you.

Hired Water Heaters Only to replace a water heater in Hayward. Often the truest test of a quality…read morebusiness is how they perform when things do not go well. In my case, I have quite a story of having to go five days without hot water because the unit I received was defective. The day after the install we found the tank had shut down. After a reset and restart done over the phone with the installer assisting, the unit failed again, a short time later. The next day which was a Saturday, another technician came out to swap out a heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again after we got one warm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a, more expensive model of a different make from a supplier, we got a replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. I could not have asked for a more timely and considerate treatment as a valued customer of this business.

UPDATE: Following my…read moreoriginal post, General Manager David reached out early the next morning to understand what went wrong. He promptly dispatched a supervisor, Steve, to inspect the unit. Steve went above and beyond from the start, successfully reigniting the failed water heater and troubleshooting the permit issue. The inspection issue was due to the local code requiring runoff to be routed outside rather than into the crawl space. Wanting to avoid drilling through my front porch, Steve proposed using a workaround device (FloodStop or Watts 210) and proactively reached out to the city inspector for approval. Once the inspector confirmed that a Watts 210 valve met code, David coordinated a return visit for Steve to replace the unit with a Bradford White model and install the approved valve. Steve did a beautiful job with the new installation, expertly redoing the piping and leaving the indoor cabinet completely clean. Best of all, I can finally take a hot shower without worrying that the water heater is going to die on me! I want to extend a sincere thank you to David for listening to my concerns and focusing on a real solution, and to Steve for his outstanding expertise, proactive communication with the city, and top-notch craftsmanship. All the fixes, including additional parts and labor, were provided at no extra charge. While the initial experience was stressful, the management team truly stepped up to make things right.

We've gotten help from Boris twice, first for a complicated toilet removal and second for another…read moretoilet fill valve and flapper replacement. Both times Boris was super responsive and offered fast high quality work. Pricing is also fair. If we ever have major plumbing issues (hopefully not), I'd definitely be calling boris first.

Boris was great, he actually showed up early to our appointment. No issues since I WFH. I had him…read moreinstall a Waterdrop X12 reverse osmosis system and he was in and out within 45 minutes. Prior to installation, he gave me a few options to choose from and once I received the unit, he was able to come the next day. Would definitely recommend for any plumbing needs!

I inquired with Eric Brand plumbing through yelp's request quote and availability tool and they…read morewere able to respond very quickly to the information and photos I provided. Once I had a quick chat with them over the phone to confirm information about the issue, they were able to quickly dispatch someone to look at the issue. They took appropriate notes from the call, and gave me notice of their arrival so I could relocate an unfriendly pet away from the working area before they stepped on the premise. Mark who came to do the job, worked quickly and efficiently to address the issue.

I call yesterday because of an issue with the toilet and they came within an hour and was done…read morepromptly. They were on time and took care of the problem immediately. Pricing was fair and job well done.

Loved how communicative the team at Genteel Plumbers is. They were able to diagnose and fix the…read moreissue I had in the same day! Edgar (the technician) did a great job and provided us with different options for resolution. The prices are a bit steep, but they are professional and do good work. Would definitely recommend.

We had someone from Genteel Plumbers come to fix an old shower. They fixed it temporarily and then…read moretold us the real fix would be over $15k and we needed to replace the whole shower. We got a second opinion and they replaced the part for under $1k. Update: they refunded us and were very nice. It may have been a mistake / we will see how long the current fix lasts for