This review is only for the alteration service the dry cleaner provides…read more Back story: i needed to cut the length of my bridesmaids dress. I called ~8 different places to get a quote and specifically said it's a length alteration for a chiffon bridesmaid dress with two layers. The range of prices I got quoted was $50-80. When I called here, they told me it starts at $19 but can go up to the $40s. With that info, i brought my dress here since it was the best price - even though this place was a bit far from my house. The customer service was excellent, dress was altered within a week, alteration was perfect. However, when I went to pay, the total was $86. I was a bit taken a back since the price was extremely different from what I was quoted. When I brought that up, the girl working was apologetic and let me know she will pass this info off to the owner. Tony called me back the next day to apologize for the misinformation and made it right by refunding me a portion of the cost. I really appreciated his professionalism, honesty, and understanding.

We took some notoriously long ALabs to be hemmed and they did an amazing job. One pair had piping…read moreand was curved, after the hem, they looked nearly the same, just shorter. The other pair had a side zipper with extra fabric. The seamstress took care with the image and kept the zipper. 100% satisfied.

Came here to get my pants tailored but had a pretty bad experience. When I first brought my pants…read morein, the changing room door was broken and a dirty napkin was inside on the chair. The hours said open on Saturday 9am. I showed up at 9:15 and the shop was still closed. I could hear the phone going off inside. Not sure when a i'll get my pants back.

We wanted to give this place a chance and tried for a month or so before reality set in. We were…read morecharged for pants that were never returned, and when we asked about it, we were met with excuses and told management would call us back. That call never came. We tried to resolve the issue, but instead we were brushed off. With prices as high as they are, we were hoping for a cleaners we could trust. Unfortunately, this is not the one.

Arlette's Cleaners We've used Arlette's for a couple of…read moreyears now, ever since our last cleaner damaged a suit. We come for regular dry cleaning of work clothes and the occasional special item, in addition to light tailoring. Her work is reliable, with reasonable turnaround and highly professional results. We can expect fair pricing, and she'll be blunt about any issues. We once had an item that could've been repaired, but after talking it over with Arlette, realized it wasn't worth it. She literally talked us out of a repair instead of happily selling us alterations. Definitely the type of small business I want to support and see stick around for years to come. Try Arlette's, te lo recomiendo.

If I could give more than 5 stars, I would! We've been going to Arlette's Cleaners in Upland for…read moreyears, and I honestly can't imagine trusting anyone else with our clothes. Every item--whether it's everyday wear or something formal--comes back perfectly cleaned, pressed, and ready to go. Arlette's alteration work is top-notch. She's handled everything from simple fixes to major tailoring jobs, and every time the fit has been spot on. She even altered my wedding dress--and it turned out absolutely flawless! I was in awe of her precision and care. On top of her incredible work, the pricing is extremely fair. For the level of service and attention to detail she provides, it's truly a great value. Arlette is warm, professional, and incredibly talented. We recommend her to everyone we know. If you're looking for a reliable, skilled cleaner and tailor, Arlette's is the place! The ABSOLUTE BEST!!

I've used a few laundry services in the area, so I'm not new to this, and I can honestly say…read morenothing compares to The Dirty Hamper. What stood out to me first was the customer service. They're responsive, professional, and genuinely pleasant to deal with, which makes a big difference when you're trusting someone with your clothes. The quality of the wash is consistent every time. My clothes come back fresh, clean, and neatly folded, not rushed, not overlooked, just done right. They're also reliable. Everything is ready on time, no delays, no confusion, no having to follow up or wonder what's going on. It's clear they take pride in their work, and it shows in the results. If you like your clothes clean and your peace of mind intact, just go here.

Starters... I cannot not emphasize how much I freakin luv this place. From its employees to the…read moreservices & care they provide. Absolutely worth it all; especially if you don't have time or don't own a washer/dryer! They have this oxidation system that leaves your clothing not ONLY smelling good but, feeling great too the touch! SO, if you're too busy or, lyfe just has you by the balls (Metaphorically speaking). Give this place a go, you won't regret it!

Very great customer service. The owner is always smiling and welcoming. Been coming here for years.read more

For $23 they'll promise you a timeline of seven to ten days, and then 21 days later after promising…read morecommunication multiple times without ever following up on it, will finally have your clothes done with poor quality stitching. For the quality of their service $23 is a massive overpay, they act like a $5 cleaner, find literally anybody else in the area to take your clothes if you don't want to be constantly frustrated.

Last minute alteration win! Luis hemmed my expensive dress pants perfectly - I came in at 10am and…read morethey were ready in a few hours. He saved the day and prices were great! I'm coming here for all my alteration needs, now. Highly recommend Kona. Also love the woman who works there, kind, smart, helpful and happy! Very pretty w/glasses. : )

This place deserves 0 stars! Don't not take your clothes here unless you want them ruined and then…read moreblamed for it. I took a pair of brand new pants with tags on to be hemmed, when I went to pick up the pants I noticed 6 small holes that were not there before. Based on how the seamstress hemmed them when I got fitted, the only logical conclusion is that the holes were created by the large safety pins that the seamstress used during my fitting. Mind you, he was going to be removing about 6 inches from the bottom causing him to pin way above the hem line. At the time of pick up when I brought this to the attendants attention, she too agreed that he made a mistake, apologized and offered to have them looked at by a manager to see what could be done to fix them. When I called to follow up on the status of my pants, the attendant Rosie proceeded to tell me that my pants were ready for pick up and that there was nothing wrong with them based off her "camera footage" that was checked. I was given the run around and then was told again that they wouldn't be assessed by a manager until next week. After that conversation, I received a phone call from KARLA who began to tell me, based off her "initial assessment through photos," that it was not possible that they created the holes in my pants and that they would not be taking responsibility for that. She then blamed me for creating the holes myself. Not once during either conversation with Karla or Rosie did I receive an apology for the service that had been done to my pants. Nor did either one of them offer a solution other than blaming me for the holes and said the "least" they could do was steam my pants as a courtesy. In addition, they used "reviewing camera footage" as a form of proof that they did not create the holes, yet when I asked if they could review footage from the initial day I had my fitting to see that the seamstress pinned my pants well above the hem line which created the holes, they said "no they wouldn't do that for me." In the end I decided to pick up my pants immediately because I didn't trust them to be in their hands any longer. So now I'm stuck with brand new pants with "holes that I created." See attached photos P.S. Don't waste your time responding Karla, I've already read your other responses to previous customer complaints about your piss poor service, also in which you took no accountability for the horrible service/mistakes made by Kona Cleaners.

I've been using Dry Cleaning Next Day since 2016, maybe earlier. Marc, the owner, is great at…read morecommunicating with clients. I have a lot of suits that I send them and they are always returned the next day in perfect shape. A few years ago I started using their laundry service and that has been a major relief. Every parent knows how hectic school mornings can be when your kids are arguing over 'where are their clean clothes'. I don't have that problem anymore. The dirty laundry is sent out and returned the next day all clean and folded. I recommend this business to everyone.

Been using them for years. Cannot get faster, less expensive or greater quality dry cleaning…read moreanywhere else. Never missed a drop off day and very reliable.

I am still taking my dry cleaning and alterations here because of the price range, quality of work,…read moreand timeliness of the completed work. I do want to warn customers that there is a female employee here that has been commented on, regarding her rude behavior in previous reviews. This employee is the more feminine-looking, older, Asian woman. I used to think, perhaps, her behavior is due to cultural differences. However, myself being Asian and having my mom inform me on cultural norms, I realize this has nothing to do with culture and is purely a personality trait. This woman, when she is nice, she is very nice. However, when she is frustrated, agitated, impatient about something, etc., as a customer, expect to become the vessel in which she channels her anger, frustration, impatience, etc. It is not great to be on the receiving end of her behavior, which can range from raising her voice at you, demanding you to do something you do not want to do, interrupting you as you speak, and tossing your belongings around. If you are lucky to interact with the other employee- the more masculine looking, Asian woman- your experience will be much better, pleasant, professional, and more consistent. This is the same employee who remembers your name, telephone number, etc. She is lovely to interact with and compensates for her coworker's terrible behavior lol Proceed with caution! lol

I recently called La Verne Town Center Cleaners to ask about their alteration services and pricing…read more Unfortunately, my experience over the phone was very disappointing. The person who answered seemed irritated that I was asking questions and responded in a rude and dismissive tone. When I tried to ask for clarification about the pricing differences, she did not take the time to explain and instead spoke in an impolite manner. The call was ended before I was even able to finish asking my questions. Customer service is an important part of any business, and this interaction made me feel uncomfortable and unwelcome. Based on this experience alone, I would not feel confident giving them my business.

Fast, affordable, and high quantity for cleaning and alterations! I highly recommend.read more

I was looking for a cleaners for my daughters color guard costume. That she needed as soon as…read morepossible and everywhere else was not soon enough. But as soon as I got here they had in less then a couple of hours ready to pick up.

My dad brought his clothes to Rocky's for years. Jeff has always been so kind to my dad and truly…read morehappy to see him. My dad recently passed away. When we went to find his suit, we couldn't find it. On a hunch, I called Rocky's to see if, by chance, it was there and it was! Jeff knew exactly who my dad was and was so consoling and nice. We will continue my dad's legacy in going to Rocky's for all of our dry cleaning needs. Thank you Jeff for always treating my dad with kindness and respect.

The service is friendly, fast and efficient. This cleaners is so close to my home making drop offs…read moreand pick ups perfect!!!