When we first moved to Folsom, I dreaded having to find a new mechanic…read more Shannon Family Auto has been a trustworthy, honest, efficient, and consistent auto shop for my Honda Civic. I've been a loyal customer since 2021 and I know I'm in solid hands!

I decided to give this place a try after receiving one of their offer in the post (spoiler: the…read morecost is the same with or without the coupon). I booked my appointment and showed up on time for a simple oil change in my work truck. Estimated time was about 3 hours. Yes, they offer rides but I didn't think it'd take so long anyway, so I just waited in their offering-less sitting area. Got the work done along with a number of glorified recommendations for work needed on the truck- and estimated $2,000 for simple things like break fluid, engine coolant, etc. About 6 weeks after I noticed that the truck started leaking a lot of oil, so I had to call a friend who does basic maintenance on his own cars to help me loot at what the problem was. WelI, we are not mechanics to describe with the proper terms (more than anything, I don't want to be corrected by the business owner and then use that to basically say that I have no idea of what I am talking about), but the filter was not put on right. He had to change the filter, replenish the oil, and that was the end of it. Well, besides the clean up on the floor and undercarriage that I have to still take care of courtesy of shannon's. Could I have taken it back to have it looked at? Yes. Do I have the time and patience to deal with this? No. I wanted to support local business but they are no better than the dealership, your friend mechanic, or any other large company looking at their bottom line.

I had such a great experience at this shop! I had a noisy wheel bearing and I found this shop on…read morethe MAXCARE site. I wasn't sure how to even use the MAXCARE coverage. Don was great and handled everything. If I had to pay out of pocket it was much less than a previous quote!! Nice people and great service. I am very satisfied and will return when needed. Thanks

I've been here a couple times now and I really like the way they do business. They are all super…read morefriendly and responsive to texts and questions. I also really like that when they send u the estimate through a link, everything is listed with explanation of what it is, with pics, a cost estimation on each item, and the option to accept or decline. It really is the most stress free car service place I've ever been to. 10/10 would recommend. And they have weekend hours and are open a little later during the week than any other place, so no stressing about taking time off work to take your car in!

Today I had a huge problem with my car and I had no idea where to go and no idea what was wrong. My…read moretruck lid would not close. There was no visible reason that I could see. I woke up this morning wondering where to begin to find a repair shop to help me on a Saturday morning. I called Bidwell Auto repair shop. I was greeted by the owner who told me to bring my Honda over and he would take a look at it. I drove it over and the owner looked at it , grabbed some tools and proceeded to figure out what was wrong. He fixed the problem within a short time. He told me not to slam the trunk hood down because it loosens the plate. I always did slam the trunk, but I sure won't anymore. He was very kind and helpful and didn't charge me anything! I am so thrilled to have found a good repair shop for my car. This local auto shop is honest and knowledgeable. I highly recommend them for your car repair needs. They have a shop with many stalls and many good technicians working there. I was also grateful that they work until 1:00 PM on Saturday. Eileen Lusardi

Did a walk in to make a appointment and explain in person what was needed on my car, experienced…read moresuper rude customer service from the gentlemen in the front.

I've taken my car here for service several times for nearly a year. The quality of work done has…read morealways been phenomenal on top of their exceptional turnaround time. You can tell that Peter actually wants to do a good job on the car he services and wants to build a good rapport with customers. Even the one time they made a small mistake, Peter acknowledged it, gave me a discount, and fixed the mistake without any additional cost to me. This shop has now been my go to shop for all my servicing needs. I'd 100 percent recommend them to anyone looking for a trustworthy, reliable, and reasonably priced auto shop to take their car too.

incredible people along with incredible pricing !!! this is my new favorite place for anything car…read morerelated now :) everything went well , i was given run downs on how and why prices are the way they are , the services are always as quick as can be and peters attitude is full of wonderful kindness

Thanks Mike and crew Brakes and oil change today great job…read moreand good price and done quick Thanks

Mike got us in, got the manufacturer's recommended ATF and got that service completed along with…read moreoil/filter change! They were very busy and so was my schedule and he was respectful of that. Great service, kept appointment for us and got it done in a timely manner! Mike and his team delivered!

Feeling frustrated after we took our truck in for a brake inspection. The inspection cost $80. We…read morearen't used to taking a vehicle in places and being charged a diagnostic fee and if we are it is usually waived when you go with them for the work. In this case they don't deduct the inspection fee. They didn't verbally say the inspection fee would be $80. It was on a piece of paper we signed at the bottom. If they are trying to be transparent I would recommend they verbally tell you all fees before services, not just in writing because it was missed by us. Because of this I don't think we will go there again. I don't like that they don't waive an inspection fee if you use them for a repair. I get they have to do what they have to do to run their business, but many other places don't do this. Feels like it is sacrificing customer service for a little extra profit. Leaving one star because of the customer service, pricing, and transparency vs their work on vehicles. I can't speak to their work on vehicles.

Went in for an alignment and asked them to investigate the transmission fluid as a prior mechanic…read morereported it smelled "burnt." They were able to get me in and out in short time. $99 for an alignment of a compact pickup was the cheapest of the three places I called around town. The staff were friendly and their lobby was comfortable. Parking is a little tight in front of the service bays, but I found a spot.

Found in yelp they were open on Sunday! Called and they said come in and we will help after I…read moreexplained a foul smell coming from my air conditioner vents. I was in and out under 45 min. The guy on the phone guessed the issue and was correct! Waiting room was very nice and friendly staff! Thank you!

This business sucks. I was going to purchase a vehicle that…read morethey worked on. I got their number from CARFAX and Danny's Automotive had worked on this car several times. I called to find out why the Radiator was replaced multiple times. He was rude and told me he could not tell me anything about the vehicle because his policy was not to give any information on vehicles he worked on. I asked if this was everyones policy or just his...He said it was just his. I told him that it was very strange that he won't back up his work. DO NOT GO HERE! TOO MANY ONE STARRS

Beyond excellent customer service. They were friendly in person as well as provided pictures and…read moreexplanations of all the issues they found. Somewhat expensive but worth every penny.

$900 to change a window regulator is insane. The part is $30 online. It doesn't take $850 worth of…read morelabor to replace this simple component.